Decent size store with a good range. I didn't have to queue at the till but i think thats because i went at a non busy time. There was customer being rude to another customer, and the man on the till managed to joke with the (2nd) customer after which seemed to diffuse the situation and lighten the mood

Placed an order 4 pm 1 day before for a job next day, booked a van, and ready to work, just for them to call me at 7am to tell me that some items are out of stock. wonderful, thinking that they promise the order would be ready in one hour. Keep it going. VAn hire money lost, Client pissed. Well

Love this branch of B&Q! Staff is a bit hard to find but have to give a full clap of hands to Dennis in the garden department (3 weeks ago) and Terry (couple months ago), what an excellent service they provided us, professional and friendly, great addition to the store!

I’m very disappointed and frustrated, I bought a few things and was expecting them to deliver on the 4th September (today) and they simply changed it the date without saying anything, I had to phone the store in the evening to know what was

Although the store is laid out well and easy to navigate, it’s very hard to find anyone available to help. I have been there 5-6 times during the school holidays and each time the experience has been the same. I managed to find what I need

What a ridiculous service at Trade Point till. Two young girls have no barcodes for the standard plasterboards and no barcodes for the metal frame studs at till. And they offered me to go far and find these codes and bring to them. Refused

Delivery can’t be made and they don’t even inform you by email or phone call. Rescheduled delivery without letting you know even you picked up that day and sit in house from 8am-8pm just to wait for the delivery and I paid over £12 for the

There wood cutting service is never manned. I’ve tried probably four times in the past year at different times and says without any luck. One time, I was told over a Viacom that the guy is currently at lunch and to try again in 2 hours. I

Lack of presentation overall. They Have good range overall. A lot of items are discontinued or out of stock (every time i have visited). Not a lot of staff so it is really hard to find staff but staff is really friendly and ready to help

-1 Star if possible. This market doesn't deserve to operate. Price on display £7 for tube of sealant adhesive. They charge me £9 .. After realising that they refund me back. But how may people has been scammed like that??? …

Really rude store manager, has no respect for her workers or customers. Walks around on her phone, denies customers help, when asked for help she blank out refused and told us to go to someone else, the list goes on, if I could put -50

We went to Becton to buy a radiator however it had no price tag so we looked for somebody to help and we found Steve G who had amazing customer service and helped us out very kindly, he checked the price making sure we got what we were

I ordered online through tradepoint. I was advised I would get delivery 01.09.2023. However on 01.09.23 I was emailed advising driver was off sick. Fair enough they rescheduled for 04.09.2023. I called on 04.09.23 at 2pm chasing up the

So this store offers free parking right next to the shop which is convenient. Large trolleys are available as are normal sized ones. Staff are helpful and polite. The store is big so be prepared to walk a while. There is good disabled

Ordered a home delivery. They scheduled the delivery providing an 8 hour slot. I've spent the whole day at home but the delivery has never arrived. There was no communication about changing the delivery day so I had to call the store

Plenty of variety in the store, well maintained and huge parking space but you never find any staff members inside to help you. Luckily if you find a staff member they will tell you it's not their department and you will need to find

It was the first time for me to come over to Beckton, as I needed to come to B&Q, and I have to say I had a very pleasant experience in the store. The staff were very friendly and also very helpful, I needed to get some items

It is a great store with the full variety of sections from garden, kitchen, bathroom to doors and appliances and other stuff like paints etc. Very spacious and ample stations for hand sanitisers. Staff are nice and

Awful service. Mixed the wrong paint. Couldn’t be further from what I needed. Essentially I needed white, and they gave me a bright blue! Waited 24-48 hours as suggested to receive the correct paint, still waiting.

Been visiting this place for home redecorating purposes and some things are pricey here but it's a good place with almost everything you could need. My family and I were painting and getting a new ceiling lamp.

I am a regular customer of b&q for many year. Today I did shopping and the person who helped me called Jason wad amazing, and amazing the best service I got from him today. I would come back again.

Best place to shop DIY items, visit here quite frequently. Almost get what I look for. Ample Of space to park, just be aware parking is free for upto 3 hours. Staffs are very friendly and helping.

Went in to buy a few kitchen worktops. Kitchen Counter couldn’t take order for delivery so sent me to Trade Counter. Bangladeshi guy serving there was rude, abrupt and not helpful. He needs to be

Always top notch. Great staff, very helpful. Antony loaded all my wooden flooring into my car for me. Thank you very much. The best place for all your DIY needs. Very highly recommended +++++

I was able to obtain two long pieces of wood for £15 without interacting with anyone, which might be for the best given some of the other reviews! Free parking right outside the shop too.

Fully stocked but horrible customer service. Staff are never around, some don't have a clue what you asking while others look bored out of their mind walking around for Home time to come.

I bought this Christmas tree as a last minute buy from B&Q Beckton branch. Great price, easy to assemble with a few shreds falling off as you fix , great length and very firm on stand.

Fantastic Customer service From the wonderful Azraa Ahmed my family was so happy she took 2 hours to put a new kitchen design for us the patience and time she deserves the credit.

Terrible Customer service rude and very unhelpful staff. Duty Manager (Donna) needs to go back for more training. They have one star to wright this. I will never use them again.

We were in B&Q today looking for some materials. We couldn’t find them. David come and helped us. You are lucky to have amazing people like David working for you . Thank you