Awful customer service. I had an appointment with Maria Angeles, who did not call me as she was supposed to, or accept my phone calls or emails when I tried to follow up. When I tried to get in touch with the bank branch, no-one responds. Very clearly the people at this institution do not care about their customers.

Joy was amazing! She was smart and very professional as she was the only one who solved my problems with online banking that for a week no one could figure it out. I admire her as she was very patient, polite and professional. Thanks to her and especially to this branch and the way that they treat people.

Very poor customer service. I set up my account here through physically going to the branch. Then I was not able to pay bills online. After making phone calls I realized the associate had forgotten to activate the account. Now after emailing and making multiple phone calls, I didn’t get any response.

I have been to many many branches over the years, and this is the number #1 BEST BMO location in Ontario for Customer Service. Although there is one teller who has been there for a long time I am not thrilled about, I just avoid them, and the other staff makes up for it!

Atrocious branch that won’t pick up calls no matter what. I’ve called yesterday and today multiple times when they are supposed to be working and able to pick up and instead I get sent to voice mail… I think it’s shocking these guys get paid honestly.

Me and my friend booked an appointment for today at 6pm. We arrived ahead of time and was told the rep already left for the day @ 3:30pm. No phone calls or email from the rep to reschedule. Very non profession and no respect to clients time.

My Bank card got stuck in the ATM and had to wait 40 minutes before the manager came to look at the ATM machines. Only to tell me that there’s no card in the machine. I then tell him repeatedly that my card is in the machine and that no one

this Branch’s service is very bad and gave me a trouble. I just ask to pirnt my statement with their stamp，they told me need to extra charge $5 with a very rude attitude，especially their manager called Abul Alam gave me a very rude attitude

This branch is the worst and bmo is HORRIBLE! They have been holding my 2k check for over 2 weeks now!! They even called my boss and company asking them to prove I work for them and to show me on the payroll WHICH THEY DID Embarrassing the

yesterday I went to the BMO Shepperd and Victoria Branch. It was an amazing experience. Thanks Steve Ganesamoorthy for your help and your suggestion to talk to Pervin Rawshan. Pervin was very helpful to me. She explained every detail to me

Came in today for the first time to deposit some cheques for work, had Valentina doing my deposits and she was very rude. She huffed and puffed throughout the whole time, and told me I should be using the nightly deposit box, and failed to

DO NOT GO TO THIS BRANCH!!! I experienced the worst customer service at this branch. I went to this branch to do a wire transfer and the teller who was helping me was Priya, who was extremely rude and incompetent. Did not care about making

Do not come here if you have any problems with your account. Awful customer service, awful manager. I came in to reverse a double payment of my rent, due to a glitch on the website. After having spoken to BMO on the phone, they told me if

very professional and pretty representative specially Anna helps me with my accounts. I was feeling sorry about that much troubles but she nicely explain me everything and provide me the files I need as well as I have issue with my online

Sheppard and Victoria Park BMO branch is truly focused on wowing customer experience. Recently I went in for simple transaction; I walked out with wealth of information that is vital, which was never provided by any other bank. Personally

I always receive good customer service from majority of BMO branches, but this branch in particular is one of my favorite. Claire does an absolutely great job. Most of the times she is the one who I get to deal with and she is one of the

Booked appointment with an adviser in this location. When I went there, waited for a bit and told me the adviser was not available because they found out that she extended her leave. Would‘ve appreciated it if they called beforehand and

This branch is truly amazing, they provide exceptional customer service, they are friendly, welcoming and professional. They truly care about your financial needs, they give variety of solutions based on our needs, never talked about at

Booked an appointment to sort out some business that can't be done with a teller, then arrived to find that the person I was scheduled with was not working that day and it would be over an hour to wait for anyone else. This was clearly

I wish I can give lower than 1 star for the service I got today. First, I was at the very front of this long line up. The manager put me on wait at the left counter and wait for nothing for about 15 minutes. Second, I asked for my void

THE WORST BANK EVER , I WENT TO DEPOSIT 2 BUSINESS CHECK AND THE MANAGER WAS TELLING ME THAT NEED THE SIGNATURE BECAUSE MY CONTRACTOR FORGOT , NOW HAVE TO WASTE MY TIME AND GO BACK TO MY CONTRACTOR TO GET SIGNED. CONSIDERING MOVING MY

This has got to be the worst experience I've ever had at any bank in Canada. Thousands of dollars with them for over a yr and I can't get a credit card with them. They limit the amount of money I can withdraw from my account so that I

I had to go into this branch on two separate visits. My first visit I was seen by the teller Valentina she was very rude and had no customer service. She did want to complete my trasactions when my funds were cleary not on hold. After

Really bad. The Customer Service 'Manager' made so many mistakes in an investment request I made. If you want to raise a complaint, the Branch Manager conveniently disappears. How are these people qualified to be working in a bank?

Shout out to Maria, she went above and beyond supporting me with complicated and confusing case even it wasn't hers or bank's fault, excellent customer service, I could feel her eagerness to support on the matter.

Great customer service at this location. Was there today to get my banking done, the lady at the counter (sorry, I forgot to ask her name), proved how really to take care of their customers. Keep it up! Good luck.

Horrible service. Everytime I call I am sent right to voicemail even during off peak hours. Can't get a hold of any managers, and even if I do leave a voicemail it is never returned. Worst home branch ever.

Had a really bad experience at this branch, even the managers just try to give you vague answers to pawn you to someone else. A manager told me they are not able to help me with my issue but a different

NOT RECOMMANDED AT ALL; RACIEST MANGER ISAAC Give a chance to other financial institution than wasting time at this BMO location there google rating is 2.4 no wonder. Rude and raciest manager, called me

Branch manager Steve is very professional and helpful with my last minute request for a payout statement. He returned my call promptly and offered help! He saved my day! Thank you so much Steve!!

Poor number of tellers at this location that cannot properly service customers. Tellers often draw out customer interaction in attempts to create sales, further slowing the line. Poor experience.

Staff not knowledgeable about the products BMO offers and tells me to call the 1-800 number for more information. Spoke to another lady working there about a separate incident and at first she

I wish I could give lower than 1 star. Horrible customer service, absolutely no Idea what they are doing. After this I have moved out of BMO my financial matters.

They don't help the customers properly. All the want is your money and when you have a problem they create a bigger problem to you. Excluding 1 person

BEWARE OF THIS LOCATION: Mortgage Renewal Misconduct | Fraud We have spoken to Mr. Abul Alam (Assistant Manager) and told him our situation.

5 star for Sheila, -1 for whoever deposited my cheque. Yesterday I was depositing a bank draft and the lady who deposited my cheque had

Absolutely the worst BMO branch I have ever experienced. Long line up. Not enough tellers.

worst branch 1 hr waiting in 3 people front of me unbelievable ‍♂️ …

Phone menu goes always to no one. You can only get options to sign up.

Verry good custmer serveice good bmo bank of montreal