UPDATE: 05/02/2019 I'm happy to share that the service at this branch has improved markedly since they first opened and since my first review. This branch has become our go-to BMO branch. Thanks largely to the great work by the branch manager Troy J, I find the service here goes above and beyond our expectations as long-time BMO customers. Specifically, I want to highlight the work of Natalie M, who has been our point of contact at the branch. She has helped us navigate through the trick process of opening a new business account. We appreciate that she always makes herself available to our needs, despite her busy schedule. We are really pleased with the quality of service we have received at this branch and would recommend to other BMO customers without hesitation. Thank you all for your improvements and hard work. -- ORIGINAL REVIEW: 08/2017 I have started to come to this BMO branch intermittently since it opened in August and is close to me. It underperforms the service that I have come to expect as a 3-year BMO customer. On two separate occasions, the tellers have offered me personalized services but with no follow-up actions. As result, it undermines their credibility. FIrst, I do my business banking with BMO and I was given a direct email to request small change coin withdrawals. They promised to have it ready for pick-up if given a few hours notice. When I emailed this address, I received no reply or follow-up. Second, a few months later, another teller took my contact info and offered to look into overnight cash deposits for me. Again, I was not contacted for any follow-up action as promised. Most remarkably, I went in today to get coins for my business. The systems were down for maintenance (during business hours on Friday, curiously enough) and they offered to make change in exchange for cash. I told the teller the coin rolls I was looking for (2 dimes and 4 quarters). This totals $50 but he quoted me $60. His colleague joked that they were already in “weekend mode”, which would be funny had it not potentially cost me $10 for their carelessness. This branch makes me miss the personalized, casual, and reliable service I have come to expect from other locations. I know that it is still a relatively new location but there are some fundamental issues with effort and professionalism that are lacking. I hope they use this review constructively to consider the gaps with their service.

Ah, the BMO at The Globe and Mail Centre, where everybody knows your name. No, seriously, they actually do. It's like walking into your favorite local café, but instead of serving up lattes, they're dishing out top-notch financial advice. Now, let's talk about the man of the hour: Pavneet Singh. This guy is the financial guru I never knew I needed. I walked in one day, overwhelmed by a wallet bursting with blue cards, and Pavneet was like, "Let's streamline this mess, shall we?" He didn't just open a new account for me; he orchestrated a financial masterstroke. He merged my new account with my existing ones and—get this—even found a way for me to gain percentages that I can use toward my company taxes. I mean, who does that? Pavneet does, that's who. Every visit to this BMO branch is like a mini financial masterclass. They don't just process your transactions; they give you these little nuggets of wisdom that make you go, "Huh, why didn't I think of that?" It's this kind of service that has not only built my trust in the brand but also made me a BMO evangelist. So, BMO, if you're reading this, give Pavneet and his team the recognition they deserve. They're not just banking professionals; they're financial rockstars. And if you don't, well, you're missing out on celebrating some of the best talent you've got.

Standing in line at this location as I write this review. Ive been in line (next to be served) for the last 35mins and the branch is about to close in 5 mins. 3 tellers on the floor who are in no rush to help anyone. A huge line outside now when there wasn’t one before I got here. Each and every time Ive been to BMO, service is incredibly slow, hours are awful (always closing earlier than everywhere else), tellers are lazy, experience is always awful. I branch with TD, RBC and BMO. I recommend people branch with any of the other two as BMO is the worst. I just rejoined bmo last year and now I remember why I stopped using them years ago. Closing my services with them today.

I do not usually write Google review, but good services deserve the shout-out. Deepali at this BMO branch helped me open an account a few weeks ago. I had never received such informative and helpful banking services before. Deepali is very knowledgeable and explained everything in a way that is easy to understand. She explained all the options, as well as the pros and cons about these options: what is good for my situation, and what is not. I wish I had had such good banking experiences way earlier in my life. Everyone deserves informative banking services, so we all can be a bit more financially savvy.

The representative Kathleen Chun was sooo helpful! She not only helped me with my trouble getting money back from an already canceled service, she also spent a lot of her valuable time calling them on behalf of me to fight for my customer rights. — Only a person who is naturally empathetic and kind can be this helpful. I feel so grateful because of her! This time I really felt my bank protected me. BMO, you got amazing staff! Praise her! She deserves it!

This branch, in particular, provides an exceptional customer experience. They are extremely courteous, knowledgeable, work in a timely fashion and are always professional. I have many BMO branches near me that I can go to, but I choose to bank from this specific location. I love when I walk in and they always remember my name, even if I haven't been there for a few weeks or longer. Thank you!!

This is my branch so of course I’m biased, but we did have a good client experience when we opened our accounts here. Ashley A was the consummate professional and made sure their financial products suited our immediate needs. It comes down to the branch employees really to distinguish any of the big CA banks, and this branch at least has some conscientious and friendly people working there.

My debit card was stolen a month ago and lost a significant amount of money from my account. Pravneet from the branch helped me file a detailed report and kept me updated while the investigation was going on. He was calm and attentive, which made an unfortunate experience less awful. I finally got my money reimbursed after the investigation concluded. Thanks Pravneet & BMO.

I visited this branch few months ago as a new comer and I was helped by Khushbu. She made sure that I have answers to all my questions. She also made some good suggestions about investments and how can I improve my credit score with effective use of credit card\ Line of credit. I am super satified with her customer service skills , she is the best at this branch!!

I recently worked with Natalie Mifflin at this branch. From the beginning stages of planning, to the final transaction of closing our mortgage, Natalie was excellent. She was well organized and attentive to every detail. She found rates and services that suited our needs. I look forward to working with her in the future. She is an excellent asset to the branch.

I love this branch so much. The employees are absolutely amazing and helpful, they go out of their way to help you to make sure you get everything you need. I've been with this branch since they first opened and I plan on staying with them because I feel very welcome and I trust them 100% especially Kaitlyn she is my favorite teller.

I visited this branch for opening a new personal and business account. Huge thanks to Pravneet, Sarah and Ricardo. They explained every single detail of it. Went extra step to get my credit card sorted. Very professional and friendly staff. Best banking experience Ive ever had so far! Keep up the great work.

Came to this branch to open my first account as an international student and the experience was really smooth and nice. Shane helped me and he was extremely polite and patient. He made sure I understood the entire process and I was completely set. Would definitely recommend this branch!

I went to this BMO branch the orher day to open an account and possibly apply for a credit card. As Im new to the country, this was my first time visiting a BMO branch. Pravneet walked me through all the steps and helped me with everything. Very friendly and professional staff.

I came to this branch to open a bank account. I had been serviced by Pravneet and he was very profesional, straightforward and very helpful.As an international student I had many questions to ask and he had an answer to all my questions. Keep up the great work Pravneet.

Every time I have visited this branch the staff have always been attentive and efficient. The service is fast and it is clear that everyone is knowledgeable. I trust their advice and will continue to use this branch for as long as I can!

No cash services on the weekend?!?!? It’s a bank?!?! I can’t get cash outside of Monday-Friday 9-5?!?! All I want is some rolled coins...if I work Monday-Friday 9-5 when can I get cash service?! Fix your bank!!

I visit this BMO branch often for my banking needs and always get warm welcome. Special shout out to associate Khushbu Mehta who is super friendly and always goes above and beyond to help me with my requests.

Horrible service. No way to tell who’s in line first. People move in front of you and they claim they are next!!! Not happy with this customer service. Everyone is important not just what the branch picks.

Worst banking experience. Not knowledgeable. Opened the wrong type of account for me. Were rude to my family member who tried to correct them when they were making the mistake and continued anyways.

I recently made a visit to this branch and I must really appreciate Pravneet for his excellent customer service. It was a great experience, and Pravneet ensured to make the entire process seamless.

I am not a BMO customer, I had brought in some rolled up change to get switched over to bills, which they had no problem doing. I am hoping I can do it again with more rolled up coins

I just moved to Toronto and opened a bank account today. Pravneet provided me with excellent and professional banking services. He is really friendly and nice. Thanks a lot to him.

Best location best help and manager Ricardo is super awesome, He is so helpful not only to clients and to his team. I would love to work in this enviroment 10000% Yang

Excellent service from of the Branch Manager, Ricardo. Thank you for resolving the bank’s error. If you’re looking for competent and courteous banking, go here.

It is always a pleasure dealing with this BMO branch; great customer service and always helpful. Special thanks to Pravneet Signh for his extraordinary work.

Poorest communication I’ve ever seen. Deposited a bank draft for deposit from another bank and still wanted 7+ days hold. Literally holding money hostage.

Excellent customer service. Deepali was so helpful and friendly. She answered all my queries. I would definitely recommend BMO for your banking needs.

I love this branch, the tellers are friendly and helpful. Feels like being with a good trusted friend. I am very grateful to have the new location.

Personal banking associate Pravneet was exceptional with his service and helped me set up my accounts and adviced me how to smoothly bank online

Amazing bank to deal with from the Manager to the tellers Especially Ashley she goes above and beyond amazing customer service

Extremely helpful service from shane today. came in with my dad and he helped me get set up with my account and card pin

Great service with Pravneet and Debali, I come this location almost 2 years and sevice is perfect here!

Staff here is great, even the branch manager is stepping out and helping out a lot. Amazing job!

Consistently great service. I find the team here to be patient, attentive, and friendly!

Great location and staff , Deirdre went above and beyond for me when she didn’t have to

I had such an amazing experience with Pravneet Singh,I wanted you guys to know thanks.

Very helpful and nice… all questions and inquires answered to my satisfaction

In a nutshell, they a super Friendly, never busy, fast and secure.

Caitlin Gubbels is excellent. Ask for her by name.

Excellent customer service

Good and patient staff!

Well, simply awesome