Could very possibly have the most friendly and competent Customer Service Department on planet earth. Mr. Jose Tejeda is the best CS Advisor I have ever worked with and he goes the extra mile just to ensure all bases were covered with 100% professionalism. He is a huge reason customers continue to purchase BMW’s! Jack Manheimer

Paid $200 for a diagnosis, had the car at the dealer service for over 2 weeks and they were still not able to diagnose after replacing over $2,000 of parts under warranty. Definitely not the place for service if you're paying out of pocket, as they seem to only replace parts and not actually diagnose.

Very smooth service experience. John Paul was a great service advisor, friendly and informative. There is a cute little waiting area for kids, which kept my 2 yr old entertained while I waited to get checked in. The technician sent a thorough video of his findings and advice for my expressed issue.

Always take good care or my service issues. Everyone is always nice and helpful. My service advisor David Owen's is Spectacular always professional, communicating well and delivering the promises he makes. Thanks David and the service techs for keeping my car in quality condition.

I love these guys. I have been doing business with Hendrix BMW for almost 30 years. I have always been treated special and received EXCELLENT service. I would like to thank Luca and Kim Kovack for always being professional and gentlemen at the highest level. John Sarkis

It was mediocre at best. It took longer and was more expensive than told even though it was a loose verbal quote. Communication was lacking. I waited hours past the expected pick up time to call but got no call back. A text came when it was

This is my third time using BMW for scheduled maintenance on my BMW 4 series and each time I've never had problems scheduling an appointment and receiving notifications for upcoming appointments. The greeters here are very professional and

I have been working with David Owen at the Hendrick BMW off Independence for 3 years. He provides a bespoke-white glove experience every time I arrive. He embraces my conversation, educates me (since i ask), and has created a professional

I was first in line Monday morning at 730am. The night before my window would not roll back up. They were booked but my service advisor, David Owen was able to get my window fixed and 2 recalled corrected. The price he quoted me was the

This review is for Mr. Ben Trask and BMW service at East Independence. The car was repaired for broken booster covers in front axle. Door closing issue was also fixed. The process of scheduling, getting a loaner car was smooth and the

They Finally Listened!! Last month I brought my 2021 x3 to the South Blvd location to have my brakes checked. I was taken aback to learn I needed rear brakes which included replacement

I went to have tire work done. My services advisor Caleigh was awesome (5 stars). She was very communicative giving me daily updates and was very friendly and informative

Very impressed with the level of customer service and knowledge of Ben Trask. Ben was outstanding and answered my questions. I will definitely send everyone his way!

Excellent customer service provided that was focused on my needs and wants. Thank you Michael Dugan for such an exceptional experience. I absolutely love my new X5!

Good customer service. They seem very organized and professional. Took a bit longer than I would have liked. Arrived for my appointment at 8:15, left at 10:30.

Josh Wilson hands down best car buying experience we ever had highly recommend this dealership because of the service we had!!

Great customer service from the whole team, especially Jesse Walsh. Thank you very much

My service representative, Saad Mubarak, was extremely helpful in getting my car fixed.

Very easy process of getting service. Just not a fan of the expensive fixes ;)

Great service. Jesse Walsh did a very good job!