Wow, DO NOT bring your pet here unless you want your day to be ruined by the highly incompetent front desk staff… I had my first appointment at this location this morning, however my pet has been with Banfield since 2016. When I arrived this morning the man at the desk said he couldn’t access my pet’s medical records so we would have to wait for our old Banfield (on the West coast) to open so he could call them for some kind of permission to access my pets records? He said they open at 11am east coast time. When I followed up at 11:30am he still had not called the west coast vet! I called the west coast vet and they said that this whole thing made no sense to them and they absolutely did not have to give DC Banfield permission to access my pets records. I called Banfield corporate and they were shocked that I was being told this by DC Banfield. The woman at corporate said all DC Banfield had to do was call them and they would have immediately taken care of any computer issue or access issue. Corporate called DC Banfield and helped them work out the issue. Why did I have to facilitate this? Why couldn’t the front desk people think of that themselves? Later that day I received a call from DC Banfield that my dog would be ready for pick up at 3pm. Minutes later, they called me again and said that actually my pet was ready to be picked up now. I arrived 30 minutes later and they said that actually he wasn’t ready. Um…. then why did you call me to say he was ready? They then proceeded to tell me that they had to do something with his file to make sure I wasn’t charged for this visit, which was covered by his Banfield plan. Why did I have to sit there and wait for that? I called corporate AGAIN from Banfield and once again they were shocked that this was happening and apologized profusely for the front desk’s lack of knowledge about they job. Corporate said to please tell the front desk that they were going to call them as soon as they hung up with me. I told the man and he looked me in the eye and picked up the phone to make another call. Making it impossible for corporate to get through. I couldn’t believe he did that! I ended up waiting for 30 minutes for them to figure out something they should have known how to do and if they didn’t know, well corporate tried to help but they refused to pick up their call. I’m shocked at my overall experience with the front desk workers (Maia and Carl). And saddened because I’ve always had a wonderful relationship with our old Banfield office. Do better Banfield!

Originally brought my cat in for an exam and vaccination. It took the vet three times to administer the vaccination correctly instead of spraying vaccination into my cat's fur. But everyone was nice and everything else went fine. Then I tried to schedule another appointment for a different issue. The appointment was scheduled. Then Banfield called back to cancel it, saying their vet wasn't coming in that day. Then the receptionist got caught in a lie, saying they were rescheduling all appointments for the next day, but when I confirmed the appointment would be the same time, the receptionist said, oh wait we can't schedule you for that time, we're not scheduling any appointments for that day. Rescheduled again for today. Put the cat in the carrier, put her in a car, drove there, eventually found a place to park. Got into the clinic within 5 minutes of the scheduled appointment time. Waited a few minutes for someone to come to the desk. Was told I was late for the appointment and they couldn't see me. They were too close to closing and wouldn't have time to do the exam. I calmly tried to talk through everything and get my cat seen. They wouldn't go for it. In the time I spent waiting for, and then arguing with the receptionist, they could have looked at my cat, seen her watery eyes, given me the eye drops we had already discussed on the phone, and I would have been on my way. But clearly they had prematurely swept the rooms for the end of the day and didn't want to redo all that work. They then tried to talk me into rescheduling AGAIN for another time I would have to take off work. When I declined that, they said okay, maybe you can drop the cat off on Sunday and we can see her between appointments. I don't trust that, and it costs extra. No thanks. The entire experience was ridiculous, the reception staff confused at best, unhelpful at worst. I just easily made a new, conveniently timed appointment at another area clinic and won't bother coming back to Banfield for another try.

While my experience with the vet himself was great, the customer service at this location is terrible. They made a mistake and tried to hold me accountable for it while not once apologizing for my inconvenience. Upon receiving my puppy after discharge, I handed over my card for payment processing. The office assistant returned by card and told me I was good to go. A few days later I get a call saying I need to bring my card back in, as there is no card on file for my wellness plan. When I shared that it was not convenient for me to get there any day soon, I could provide my card over the phone. They shared they could not take phone cc payments, but when speaking to Katie, she shared that I could present the card again on my next (already) scheduled visit in a few weeks. The very next day I get a call from Donna(sp), who indicates she is the office manager, and instead of apologizing to me for her team's mistake, she has the audacity to start with "If you cannot come today to present your card, the wellness plan will be canceled and your account goes to collections." The nerve! What kind of customer service is that? Who is being held accountable for not taking the proper steps when I handed over my card initially? When I next agree on a resolution with a member of her team, she now disagrees with that approach - who is responsible for their lack of alignment and/or training? They make errors, miscommunicate, and take ZERO accountability. Please be mindful of your billings and check your statements. Definitely one of my top 10 worst customer service experiences.

We brought our dog in for what we believed to just be a case of diarrhea. We received a phone call stating that he had pancreatitis. We picked him up and never talked to doctor upon his pickup. Instead, we were given meds to help combat the diarrhea. So, naturally we didn't think it was as serious of an issue. Prior to this appointment our dog hadn't eaten in a few days. After one day of attempting to give him meds, we called back to get him an earlier follow up. Which was impossible as they were booked out into July. So, we decided to take our baby to the emergency room. His case was apparently a bit more serious than we knew or were told. Our ended up staying in the emergency vet for two days; still not able to eat, respond to meds. We ended up having to put him down. My concern for anyone reading this is, to be sure you talk to a doctor AND do your own research even after speaking to a doctor. My husband specifically asked the person at Banfield who he spoke with on the phone is pancreatitis fatal for dogs as it can be for humans, and we were made to believe it would pass in time. This location needs different protocols when checking out their patients; ones that ensure that the doctor talks to the human face-to-face before he returns home.

Really discouraged with Banfield and will not be returning. I adopted my kitten from a shelter in December and of course need to get her shots/spayed. I’ve gotten her shots through Banfield and that was fine, however trying getting a cat spayed here is next to impossible unless you pay their monthly premium plan which is an absolute SCAM. Since she was already a patient here, I was proactive in getting her spayed and reached out early. I’ve told Banfield both times she went in to get shots that I HAVE to get her spayed. Every time I have tried to schedule they say they “do not have appointments this month and they don’t have the schedule yet for next month.” This is a total lie. No place operates like that. What happens is that they prioritize their patients who pay their monthly scam plan premium. Which is completely robbing you, but they get away with because it’s DC. They also had the audacity to quote me $800+ for a spay but then tell me multiple times there are no appointments available. They do not prioritize nor care about their lower income patients and instead exploit the upper income people of Navy Yard. Save your money and find somewhere else to go.

Left my yorkie for dental prophylaxis and when I picked him up his hair was dirty and so hard I can't ever brush it to remove whatever product they use to clean his teeth. Also, he smelled like pee horribly. Seems he was left on a cage and peed on his blankie as they didn't give it to me as it was dirty, expecting me to come back to NE DC to pick up later in the day (unbelieveable, as it I had the time to come back when they decide) and it's been three since I haven't been able to get a hold on anyone. He had diarrhea since (three days) and no one call the next day to check how he was doing or me to be able to talk to someone. It was a holiday but it they provide vet services someone needs to on call for non-emergency situations. VERY DISSAPOINTED. Staff is nice , but that day they hesitate going to the back and letting me know how he was doing after general anesthesia and left him at 8am that day. The response was "he was comfortable resting in the back (with the rest of the dogs!). Seriously thinking in canceling his health plan and go somewhere else.

I dropped my kitten off on-time for her 11:30am appointment. The office is still using extensive COVID procedures so you have to drop your pet off and leave. They didn't even look at her for 5 hours. She was there for 6 hours for a basic wellness check and 1 shot. Meanwhile, there was no communication about the delays so I had to stay "on-call" all day and had to keep calling for updates. They also didn't trim her claws, as requested, but the office was closing by the time they saw her so it wasn't worth dragging out the visit any longer. My kitten needs another vaccine in a few weeks and we will absolutely be taking our business elsewhere. I'm not making a kitten sit in a vet's office for 6 hours for a single shot, not to mention wasting my own time. I strongly suspect this office is keeping the COVID drop off model because it cannot keep up with the appointment schedule. There's no way they could get away with a 6 hour wait if owners were allowed to accompany their pet on the visit. The staff were lovely but a 6 hour checkup is beyond ridiculous.

This vet office's quality has declined considerably since I started using them over two years ago. Their model is transaction focused as opposed to patient focused. Every conversation I have had with the staff starts with: "would you like [insert] service, it costs $xx.99". They do not focus on providing healthcare to pets and I feel like I'm at a spa being asked whether I want the standard package or the deluxe package. Their patient interaction and communication is terrible. They don't explain their assessments, and immediately begin listing options for treatment rather than explaining their assessment and then recommending how to proceed. Furthermore, this clinic continues to deny owners access to the clinic or the option to accompany their pet. DC law no longer requires them to deny owners that option. Why can I walk into a DC store or restaurant, but I can't accompany my pet into the vet? This vet office does not focus on the quality of their interactions with pet owners and is out of touch with what a veterinarian service should prioritize.

After two days of my cat's comprehensive exam appointment, a diarrhea started and it is 20 days now and it still continues. My cat is a 100% indoor cat, never touched another animal or soil in his life.The only time that he is outside of my apartment is for his regular exams. Every time that my cat is there they sedate him because they cannot handle him. (And I paid for that more than $200 in extra every time.. just to help their doctor handle him). It is 20 days now with my cat's diarrhea and their facility manager / doctors avoid my calls and never return back. We had their optimum wellness plan for two years but it didn't help me to get an appropriate service even in this situation (or even a call with a doctor). Our plan still has 9 months to go (prepaid) but my cat will never get his paws in there again. I strongly recommend that you choose someplace else for your pet, besides the bad service, it seems like there is a hygiene problem with their cages.

It took three tries before I was able to get through to this office. My dog was ill and I was hoping to get him seen that day. Not quite an emergency, but he definitely wasn’t well and I was very worried. I was told there were no appointments because they were closing soon. True enough, it was 10 minutes after five and they closed at six. I guess I was expecting a more sympathetic vet office. The receptionist did give me the name of a vet office that had later hours than their own office, which unfortunately was closed that particular day. She then gave me the names of a couple 24 hour vet emergency hospitals, all of which was helpful. We did end up going to one of the 24 hour clinics (Friendsip Hospital for Animals...recommended). For all I know, this could be the best vet/group of vets in DC. But because I was put off by the unsympathetic attitude, I did not book the regular vet follow-up with this office.

Legitimately the worst place I’ve ever been. Please save yourself a headache and go to another location. The amount of misinformation I was given is astonishing causing me to spend more money than was explained upfront. Thankfully there’s one black lady who works there who was understanding and helpful. Please don’t bother asking the front desk lady, white with round glasses any questions because she can’t help you. If you work at the front desk should you not know the prices of medicines that are running through your facility everyday? At least an estimate would be appreciated. I’ve never written a google review in my life but that’s how bad this place is. I am never one to complain as my full time job is customer service, so I get it! But this, this is something else, especially for the fact that it is in navy yard, I would expect better. Please save yourself and never come here.

We made an appointment (2 month wait time) for a dental cleaning. The morning of the cleaning, I dropped my dog off. At drop off- no concerns were noted. And more importantly they completed intake and TOOK MY DOG. Several hours later I received a phone call that my appointment no longer existed. The vet claimed I had cancelled the appointment- but could provide no records. I wonder why they completed intake for an appointment that didn’t exist? When I went to pick the dog up- I was charged $75 for that phone call. Because it “took time out of the tech’s day” I am filing a complaint with the Better Business Bureau and disputing all charges. Please do not trust the business practices at this company. They cost me a day of time off from work. My dog spent the day in a cage for no reason, they swindled us for money, and my pet didn’t receive the medical care that he needed.

My cat had a comprehensive appointment at the Alexandria/Potomac Yards location. She is in need of procedure and the earliest they could provide was November 3. I was advised to check other Banfield locations for an earlier appointments. I called the location at the The Yards in Washington, DC. I was told that I would need to bring her in for an exam before they would be able to schedule the procedure, which is not the information that was provided to me at the Potomac Yards location. Mind you, my cat has had a comprehensive exam and has received all of her vaccinations on October 10. To schedule an examination is ridiculous. Communication between locations is fragmented. Furthermore, when you have a pet that is under the weather and experiencing a health emergency the last thing you want to experience is BS and horrible customer service.

I had high hopes for the conveniece of this location, but unfortunately, they have failed to provide adequate service year after year. Just about everytime I call, there is a ridiculously long wait. I'm literally 23 mins into my second long wait today just to get test results that they received a week ago and still haven't contacted me to provide. They recently called me a couple of hours before a Saturday appointment to cancel becuase they unexpectedly were closed that day. You would think they'd proactively reschedule appointments they themselves cancelled, but they didn't. The only reason they get 2 stars instead of 1 is because the people are (for the most part) pleasant. I think they are just overwhelmed, understaffed, and simply cannot handle the amount of business for this location. It is quite disappointing.

this place has gone down in the in the last few months. i picked this location because it was close by. of course. and IN NAVY YARD. they never have space to take “ old clients” they never follow up. my biggest issue is with shurada. they decided to close an hour early. and she purposely watched me stand at the door and wasnt go say anything until another girl walked out. and of course it’s covid season so no clients but the animals should be in the lobby. but of course they had people in there but couldn’t assist me. JILL i see why you left girl ! they don’t care about anyone but new people to sign up and take your money. and treat employees horrible. in the last 4 months the turn over rate has been high and now i see why. POOR POOR CUSTOMER SERVICE. don’t bother to call me to ask me to take my review down.

*****5 STARS***** My wife and I love the great team at Banfield @ Nats stadium. We travel with our dog often, have homes in several states, and in 10 years with our dog, we have visited many veterinarian teams. We have never met such great people. They never try to sell us what we don’t need (statistically common elsewhere). Our dog is aging, and while I primarily live in FL, I literally schedule trips to DC for appointments with Banfield because I don’t trust anyone else as much as the team there. Not sure what else to say...they are THE BEST. (Can’t BELIEVE these other reviews...totally unbelievable after all these years of our experiences...I guess people on the internet just like to be mean, dramatic and dishonest ;) I rarely leave reviews for anyone. HIGHLY RECOMMEND!! ******5 STARS*****

I have been with Banfield over 10 years and this is absolutely the worst I have ever had the displeasure of dealing with. They never call you back. You have to hound them to pick up simple medications. They leave you on hold for 10, 20 minutes I’ve had to call them back while still having them on the other line and they still act like they don’t know who that they were speaking to!! the most unprofessional Dr. West will never get back to you. She’s always in surgery or she’s always out of the office they only have one doctor what what kind of practice does this? This is completely unacceptable. They even recommended that I go to another Banfield so that I can get my medication for my pet faster. Who does this seriously avoid them if you can can!!!!

Dr. Khalilah Byrd is the best veterinarian I've ever had the pleasure of utilizing. I have a Banfield that's much closer to my house, but I will continue to go out of my way to bring my fur babies to The Yards. She and her staff genuinely care about the pets brought to them, and have brought 2 of my pets back from the brink of death. She advised me to keep getting my cat Charcoal tested when it seemed she had a potentially malignant mass, and it turned out to be an abscess instead, which was much more easily treated. Her staff is excellent, in particular the vet assistant Jill, who did her best to help keep my spirits up during a rough decision. I'm very thankful for this Banfield, and hope more and more pet parents will bring their babies to them.

Showed up on time for a 10:30 a.m. appointment for my puppy. She was literally there for am exam & vaccines, something that shouldn't take long at all. At 1 p.m. I call the location & the lady said verbatim "the doctors just stepped out for lunch, it'll be about an hour." It what world do you drop off a pup at the scheduled time, hours go by while we're waiting in the nearby parking garage racking up ungodly fees, on top of the doctors stepping away for lunch & not a single courtesy call indicating that there would be a delay with seeing our pup. Shame on you Banfield @ The Yards, your customer service is terrible! Your communication skills are terrible. Your sense of time is terrible. Get it together!

If I could give zero stars I would my first appointment they had told me I scheduled at 9:30 am when I know for a fact I set it for 12:30 because it was in my email and txt the lady at the front desk went back and forth with me… I bring my pet home to come to find out he has canine cough not only that I paid extra for flea and tick they didn’t give my puppy the medication and made me pay another fee our next appointment even though I had it included with plan and had previously paid for it. My dog was sick for about two weeks with the cough he goes back for his second appointment and my dog comes home with diarrhea I’m not sure what’s going on in there but I am VERY DISSATISFIED WITH THIS HOSPITAL

Thank you Banfield of Navy Yard for wasting our time and being the absolute worst vet’s office we’ve ever been to. We’ve had so many issues with this location that it’s too much to write. Most recent though would be today, we waited 40 minutes for a routine gland check and never even made it to the back. We waited patiently while two employees took smoke breaks, one employee left early to grab lunch (even though they close at noon for their lunch break) and one employee was doing some admin things that probably could’ve waited until after the customers had been helped... I strongly recommend going elsewhere. If you don’t I guaranteed you’ll quickly realize that you should’ve.

I haven't been super happy with this place. I agree the plan isn't very useful and really just feels like a waste of money. I also agree that it's not easy to get an appointment. And God forbid you're more than three minutes late - the front staff gets very terse with you and insists you have to reschedule. I found it laughable when they tried to tell me "Well, it's a 15 minute appointment" when I have NEVER sat there for less than 20, 30 minutes when I am on time. I am giving this three stars because the doctors are nice but the other staff could use some work. I wish I knew of a place that was as close but much more customer focused.

Rude and unprofessional. I was running 10 minutes late for an appointment. Called them ahead and let them know. Got there in the time they said as the grace period and when I arrived, they told me they couldn't see me. No apology, very dismissive, particularly Jackie who was working at the front desk. She has a snotty and condescending attitude. So unfortunately I'll be driving an extra 10 minutes to find a Banfield that actually likes it's customers instead of going to the one in my neighborhood. It's a shame and also frustrating that customer service no longer seems to me a priority at large chain organizations.

I will not be bringing my dog back to Banfield. We have been plan members for over 5 years. We have rarely needed to bring her in for emergencies or due to her being sick, but when we have there has been at least a month wait with no options to bring her in sooner. What is the point of being a preferred plan member if your dog can’t be seen when sick? Not to mention the woman on the phone was extremely rude and not helpful. Many people warned me not to bring our dog here and I wish I had listened. They took our money monthly and when we actually needed them for something they were beyond dismissive.

This place have really went down hill from four years ago when I first started bringing my fur baby here the use to communicate more better and was more professional I don’t know if they are under new management or what but it is a mess. I was told my baby was due for a vaccination from 2020 here it is 2022 and no one mentioned that to me at all and she has been there faithfully for the rest of her shots smh but they quick to take your money I have no understanding at all I am looking for a new pet dr. Office to take her to do any one know a good one please thanks in advance I highly appreciate it.

Unfortunately, my dog has three mammary tumors. I've been waiting since April 30 for an email of the estimated cost for the removal procedure. I've called multiple times a week and have been told I would receive an email within a day or two. There has been no response or call back from voicemails. After a 40 min phone call, I was told the vet is out till Friday, and MAYBE another vet can get back to me.This location is overbooked, stretched thin, and doesn't have the capability to care for the urgency of this matter. Yet, they will pile in the appointments to rank in their funds.

A disappointing runaround by the staff at this location. After several calls in order to announce we were outside for a 2:30pm appointment, and reaching what seemed to be several staff. I was placed on hold/passed around to other staff, hung up on as they lacked caring that I was outside with my pet in the freezing cold. I made an additional call and the receptionist gave me excuses as she chuckled on the phone. The staff here lacks caring about its customer and service they provide. The quality of service has declined tremendously. We will take our business elsewhere!

0 stars . This place used to have a really great vet as of now however they continue to only let you drop your dog off . This is not the first time we've had issues here. You never get to speak to a actual vet, and the only answer is we can get a sample of whatever and let's discuss only the worst possible scenario. Very sad to see the quality completely drop in the local vet. Banefield in general has been pretty good to us but the way they are operating in the Navy Yard is unacceptable for creating trust and understanding between your pets health care and their staff.

I cannot say enough good things about this hospital! All of the staff members are so caring and so interactive with you and your pet the entire time! They quickly address you when you walk in and keep you updated on wait times or questions you have. All of the staff are extremely knowledgeable and do exceptionally well with patient education. Dr. Ottinger and the vet technicians build rapport with you and your pet and follow up with you about your pet’s condition. Dr. Ottinger provides personable care and I will never go or take my pet anywhere else!!

If 0 stars was an option, they would get that. Charged card without permission. Regional manager doesn’t reach out. Practice manager emails saying she will reach out, and never does. Corporate is a joke. This place is all about $ and not about pets. They don’t keep any vets on staff, just those looking for work which is fine for them but no continuity of care. As a hospital it would be worth it but they are only open 9-6 and that’s when they decide to open. Numerous occasions they don’t open their doors because they don’t have the staff. Terrible!

I was able to catch Dr Amanda Blaylock here briefly, but alas no more. Location is nice and new but comes with challenging parking. Very difficult communicating effectively with staff. At 9:30 am on Tuesday: voicemail on that office closed. Numerous frustrating mixups on medications maybe because random staff staff holding squirming and barking pets while trying to take messages. Is there no front desk staff that can process information? Was ready to try the franchise concept mainly because I tried to follow one vet, but I give up on this place.

Worst vet I’ve been in 20 years. Staff is rude, incompetent, does not know the procedures, is unable to do the services that they claim to provide, does not provide clear instructions even upon request and made me waste the entire day (and 150$ in transportation) for something that should have taken 1 hour max without the need of leaving the pet there. The pet came home traumatized and peed all over, as if it was mistreated. The doctor is very good and did her very best. Highly suggest to go somewhere else.

This team is always sweet to me and my big lug of a lab. Pre-COVID, we would walk in together and they would explain everything in front of me before anything was done and made sure I had no questions. During COVID, I would call and they would explain over the phone the same way they would in front of me. Zeke was wagging his tail before, likely during, and definitely after his visit. With no issues of him being scared to leave me or any extra anxiety. It was like he was going to see a friend.

Mt cat have been visited for almost year. They’re doing well until today they’ve not doing good job with my cat. I dropped her off at the vet visit after gave her gapapentin and traz medicine for anxiety relieve around 930am. My cat is having bad anxiety. A doctor didn’t do anything until getting called from a doctor through videophone. Her attitude isn’t appropriate and not appreciate with me even I’m deaf. I strongly recommend that our Deaf community is not attending at BANFIELD hospital.

Very unprofessional, disrespectful and trashy management. I will drive 20 miles out of my way to AVOID these people. I will not trust my dog with them again and will leave Banfield as soon as I'm out of contract. Recommendations: Take time to listen to your customers before transferring calls. Perhaps repeat the the concerns back to the customer. Take more time to train your staff on phone etiquette. I'm so mad right now I could SPIT fire. Corporate Banfield should audit this location.

Tried calling to book an appointment and was on hold for over 10 minutes. When I got through, the woman told me to book some place else, since they were 3 weeks out for regular appointments and could only do dental cleaning in January. She worked on discouraging me and when I said I wanted an appointment, she placed me on hold and hung up. I called again and she put me on hold again, so she could look at the schedule. No help so far. On hold again for 5 minutes +. Will update.

Worst vet I've ever used. Despite appointments, I've always been seen 15 minutes late. On two occasions I've received voicemails telling me that my appointment's been cancelled because the vet decided to change his/her schedule to leave earlier. Also went in for booster lepto virus shot two weeks after first and charged me for a $50 office visit for a $20 booster shot. Took less than 5 minutes. Avoid this place if you can. All about the $$$. Not you or your pet.

I brought my dog here bleeding with an injury. They are open until 7 and we brought him here at 530. You'd think they'd be able to treat him. Instead they closed early and sent us away. They sent us across DC in rush hour with a bleeding dog. To say this is unsatisfactory is an understatement. To say this is terrible customer service is an understatement. I'm beyond angry at the poor level of service - but really happy the staff went home early.

I guess they're under new management or something. I have a confirmation to drop my dog off this morning at 8am. We got there at 7:50am. A new employee shows up around the same time. She has mo key to get in so we're all waiting in front of the building. She states "the new manager has the key and she's waiting for him". Well we waited until 8:40 still no manager and Banfield was not open when I left. This is totally UNACCEPTABLE!!

The front desk workers have the worst customer service. Sophie from the front desk has the worst attitude and customer service. Super rude and unprofessional. The way she talks on the phone Is unbelievable. Because of her bad attitude, this hospital is probably losing multiple patients' businesses. I have a few friends, and one of my neighbors that goes to the navy yard location has the same complaint about their customer service.

Banfield is part of the PetSmart family but they treat my Shih Tzu Jack like family. Jack doesn’t mind going to see his girls for his checkups and tooth brushings. They even offered to shave him for us when the pandemic hit and he started to have matting problems due to dog groomers being closed. They have been nothing but excellent with Jack. I will take him there for as long as Jack is with us and any future dogs that adopt me.

I have had nothing but good experiences with the staff here for my two little senior dogs. My only complaint is that the wait times tend to be pretty lengthy so don't bother coming early for your appointment because they are always running late. That said they take their time with their patients and don't treat them like a transaction. Every visit is personalized and never rushed and definitely worth the wait.

Started bringing my senior dog here after moving and the staff here always go the extra mile. My pup developed colitis and had to get rushed to the emergency room and the staff made sure to check up on her in the days following her ER discharge. In another instance, Dr. Weller and the staff also spent an hour plus calling around to find insulin for my dog when our supply spoiled. Always a good experience.

I took my dog in on 4/27/2023 to have dental work done, my dog had a perfect vision. When I pick my dog back up on 4/27/2023, brought him home on 4/29/2023 I noticed my dog was bumping into the door. I took my dog back to Bandfeild and they told me my dog had cater-ct /ulcer. Not only that but his breath smells bad. They did something to him and are covering up their mess. Get your dog out of Bandfield

Do not buy the Banfield Wellness plan or this hospital, it is a scam. This hospital charges insane rates and then holds you hostage if your try to cancel after supplying terrible customer service....predatory. Also, the plan sold me a pet med that is banned in DC, yet corporate did not know why. "Call corporate...call the hospital...call customer service..." Terrible service, dishonest, DO NOT TRUST.

This is the most racist and rude , disrespectful clinic I have ever came in contact with they are very unprofessional if your a certain color they don’t care about your animal unless your a certain color they speak to you rudely or like you are beneath them the doctors won’t call you back and show any concern if you have questions or no sympathy at all I will find another place to take my animal

Staff is incredibly nice and helpful, the vets are kind and seem to be doing a nice job with our kitty! Very flexible, too--we've been able to drop her off for shots and pick her up later, which is super helpful when you have to schedule around work. Everything is very clean and you really feel like you're in good hands when you're there. We ended up going with one of their pet care plans, too.

We have had Banfield for 6 years. Usually ok, but the one here in The Yards is tough with no parking and I have 2 old dogs who can't walk far. They are also not good at all for getting prescriptions refilled. I call and I get inconsistent information about it being refillable or not. When it's approved, it's not ready when I go, or they didn't tell me it wasn't approved yet. I never know!

I have a wellness plan for both my dogs. This day, I came into Banfield to have my little girl's anak glands expressed. It's not the most fun experience but a necessity for many dogs. The customer service was great, though we had to wait, my girl was taken back for the procedure but we were out of there in 30 minutes. And the techs even made us an future appointment for shots.

This standalone banfield pet hospital is great. We were warmly welcomed in the front lobby and it did not take long until we were let into the patient room. The nurse/vet were super nice and made sure we were taken care of. They did not push anything on us and made sure we understood everything that was given to our dog. We will definitely be back for future appointments.

Even thru this pandemic, the staff and doctor's at Navy Yard Banfield they always take care of our pets. Our tech Jackie always greets us with a smile and special love to my baby (Crazy) Daisy the pug and Daisy is always so excited to see Jackie. I can not remember ALL their names but I can honestly say we appreciate the WHOLE staff there. THANX NAVYYARD BANFIELD STAFF ❣

I brought my dog here to get his leg and kidneys check, they gave me some spray and told me he needed all these shots and he would be fine. 3 weeks later my Dog can’t walk won’t eat and had kidney failure. Highly disappointed no one spotted a single concerning problem. Unfortunately I had to to my dog to sleep soon after and I feel like this could of been prevented

I cannot wait to cancel "care" with this joke of a veterinary facility. They do not care about the health of your pet. They are never available when your pet has an illness. You will wait 3-4 weeks for an appointment and end up taking your pet to urgent care. Save your money, and more importantly, save your pet's health and go anywhere else.

I have had inconsistent experiences at Banfield Pet Hospitals, but this location has been fantastic for the past year. Everyone here is friendly, courteous, and responsive. They also take really good care of my pet, whether it is an all day drop in, or an unscheduled visit. Finally, the facility is clean and inviting!

This place is very difficult to get an appointment. They usually don't have an appointment for weeks making it difficult for acute issues. The plan they offer covers nothing other than vaccines. We got one year of a plan but have no interest in renewing. The staff was fine but this location is not convenient at all...

This place is a revolving door of veterinarians . More than three of my vets have left over the past two years. I was happy with them and sad to see them go. The lobby can get full quickly which gives my pet anxiety. The Vet Techs are sweet and we’ll miss them, but I needed to find a new vet that could be consistent.

The staff is always courteous friendly and polite whenever I bring in my Babies. They greet Us by name and they take care of my pets as if they are their only clients and their very own pets I will choose Banfield again and again above any of the other competitors because their service is superior.

They book your appoints weeks out then cancel at the last moment. Shows extreme lack of care or people pets. Clearly just trying to make a profit by booking as many people in as possible then canceling when they get too full. Clearly shows how they would treat your pet as well. Sad organization.

Just thank you thank you thank you. This place saved my chihuahua’s life. I don’t remember the name of the doctor (beautiful African American woman) but she was just amazing and expressed so much concern for my dog. She’s much better now with her pain meds and antibiotics. Thank you all so much

Don’t go here! They are so bad with helping you out compared to the other locations. They don’t want to look at your files even though other locations have told us that we can pick up our meds at any other Banfield location as long as it’s on record. Horrible customer service!

I was hesitant to use Banfield because the brand is a big corporate national chain, but the staff at this location gave me the personal service and care of a kind neighbor. They could not have been more professional, courteous, and accommodating. I highly recommend them.

Agree with Jesse. Horrible vet. Waited 30 minutes past appointment time today. In addition to long wait times and scheduling issues, this office cycles through new veterinarians often. New vet each visit so far. Do you and your pet a favor and look elsewhere.

Unless you absolutely have to and have no other option in the world, do what's best for your pet and don't go to someone corporate like Banfield. This location is awful, I've had multiple issues for the entire year of my contract for the most basic services.

Constantly on hold for over 15 minutes. The vets change out so quickly never have the same vet and the cost is 10x for RX they run additional charges. Don’t take your dog there one time they almost killed my dog thankfully for my quick actions.

I had a terrible experience with Banfield. I am the first to understand about COVID difficulties, as I lost my Dad to COVID. I was super disappointed in the customer experience. I am searching for a new place for the care of my best friend.

Really cannot express enough how wonderful this location is. All staff went above and beyond when my kitten was having health issues. They are fully transparent with cost, and are truly there to help animals. You can tell they really care.

Great staff!!! Been here many times to check my Shihtzu. They maximize our wellness plan. Yes it's different vet every time we're coming but they are still prioritize my dog. I would recommend this Banfield than other Banfield on the area.

I regret not reading the reviews before ever taking my puppy here!! It all makes sense now. Besides being impossible to reach my problem stems from trying to access my "DNA" results for my pup. My dog received an DNA test here (which is

Thank you for the solid work that was done to help my dog get up to date with shots and making sure she was healthy. Everyone was nice and very communicative with the questions I had. Shoutout to Dr. West and the rest of the crew there!

Vets seem good. Techs are nice. Good luck getting your pet back though. There is no system to checkout, They are overloaded. My dog was done at 3. Its 615. Ive been waiting for 30 minutes and there are 7 other people waiting as well.

I have a shihTzu havanese that's been having an ear problem, have taken Duggie to many vets, treatments has not cleared up the smell from his left ear...I have a temporary problem looking for a permanent solution .I need help.

I was arriving late today and I gave them a call and they were very understanding about me being a few minutes late and I really really appreciate, the woman who is talking care of my dogs is very sweet and helpful ( brook)

Really wonderful veterinary practice. Staff (receptionists, vet techs, and vets) are kind, knowledgeable, and patient, prices are reasonable, and appointment availability is pretty good. My puppy is in good hands. :)

The front desk staff is unprofessional and lack customer service. They said my dog would be ready at 5:45pm. My dog wasn’t ready until 7:00pm. I am disgusted at the lack of care and consideration for my dog and I!

Called to confirm a 3 week appointment the day before only to be greeted by an old piece of paper the following day saying the doctor called out sick. So much for customer engagement or animal welfare. ‍♂️ …

Terrible customer service! Made an appointment online and they called two weeks later to say they are not taking new clients and didn't seem to care at all. This was my first impression and will be the last.

We had scheduled an appointment two weeks in advance, they cancelled on us 2 hours before our appointment and were very unapologetic and then tried to reschedule the appointment 10 days later. ridiculous

Horrible! The wait and most definitely the service sucks! They are expensive as stuff! The only person I like to see is Ebony the Shift Manager and that’s the only time I can get some real service.

I called and left two messages to follow up with a concern with my dog and did not receive a call back. I had one visit with them which was BLAH. I. would. not. recommend. this. place. at. all.

I was there for 6 hours for a regular check up with my 16 year old dog with no real explanation :( the staff were all very kind, thorough, and good at their jobs though

Care-ful. Very kind exceptionally thorough. Efficient both Dr Pollard and staff. My lovely red furry was diagnosed and treated well. Many thanks. Highly recommended!!

I have had the best experience since I was introduce to Banfield in 2019, they take very good care of my 2 baby which eases my mind...thank you Banfield (The Yard).

This location randomly closes every weekend without announcing anything, you just show up to a sign on the door. Highly unprofessional and very inconvenient.

The Doctors here are amazing and I wouldn't trust my two dogs that are my absolute world with anyone else but the amazing staff and the navy yard location.

Parking is tough, but I like this location better than the ones in Petsmarts. My dog doesn't like Petsmart so it's easier to convince her to walk in here.

Always very courteous and professional. Patient with all of my questions and very helpful. I always feel very comfortable that my dog is in good hands.

They are definitely trying to make the wait a lot better. My dog was in and out of his appointment in such a short time. I was pleasantly surprised.

Drs and Nurse staff are bar none impeccable!!! Professional and sooooop caring ❤❤ they really care about your "furry kids" as much as you do ❤❤

I love this location it's close to home for me. And the staff is very courteous and friendly. And my fur baby Amani loves it here too.

Can't give more than 2 stars when its takes almost 2 weeks (13 days) to get in for a sick appointment. Otherwise, care has been good.

I like this place both reggie and Katie made me feel like I was a part of the staff already even though I was just on an interview

Excellent vet Very gentle and caring vet and nurse. Good advice and listened to our concerns. I would recommend them to anyone.

This Bansfield is great! They really made both me and my dog, Kingsley, feel welcome and answered all the questions I had.

This place has the worst customer service, walked in and no one spoke to me but the workers spoke to each other. How cute!

Euthanizes pets whose owners don’t have the means for bills versus giving you a payment plan and keeping them alive.

They always greet us and treat my babies as if they were their own. The staff explains everything with great detail.

Provided forms for drop-off prior to visit and the drop-off process was completed in a timely manner.

Thanks for taking care of my cat! Super streamlined, easy to schedule and did everything I needed

They never call back to see how my puppy responded to the shots or his overall health

I love this place .Never had an issue