Is it possible to give no stars. HORRIBLE bank. they told me to pay my car loan in cash at a branch and have that branch call them to confirm. I gave them $1,500 CASH on Saturday. it is now WEDNESDAY and it has not reflected on my account. I do my actual banking through Randolph Brooks and thank God for that. You guys have the worst hours and the worst customer service. I have been calling this bank since yesterday and no one picks up ever and they give no option for a call back because the do not care. YOU TOOK MY MONEY and did what with it?? WHERE IS MY $1,500 and why has it not been put towards my car loan. If my car gets towed I swear to God you are not going to like me very much.... SOMEONE FROM THIS BRANCH NEEDS TO CALL ME AND GET THIS FIGURED OUT OR GIVE ME MY MONEY BACK

poor service my wife went in to reset code on atm card , and they told her since she did not answer street address question in a prompt manner that they will not help her. Even with her ID they were not going to help her and that she needs to contact customer service. I have been with bank of american for more than 10 years and never have i had this kind of poor service. Once the manager was involved he did nothing to help out was rude, and customer service was sub-par. I will be making a formal complaint to corporate as well, this service makes me want to switch banks.

This place is the worst Bank of America I’ve been to. There are seven teller desks and always only 1 or 2 workers working them. It doesn’t matter how busy they get...holidays, paydays... nothing. They move at snail pace. And it seems they are always on break. Horrible service and not one person is in here smiling. I’d rather travel to the one on culebra. Beautiful bank and extremely satisfying customer service. Also very fast paced. If you can travel the extra 10 minutes, it’s worth it.

I walked in on a Friday afternoon simply to cash a check that was drawn from Bank of america. I used to be a Bank of America customer but because of their insane and obscene amount of fees and charges and miscellaneous processing expenses we left Bank of America and never looked back. My check amount was for less than $200. I'm informed that it's going to cost me $8 to cash a check that was drawn from that very Bank. Really!? One more reason why Bank of America is the king of fees.

I would just like to take the time out to say thank you to the Bank of America Bank Rep Tony for being a kind harted and for going the extra mile when no other rep would, for this I give this Branch 4 stars, because of Tony I would consider doing business with Bank of America again just for his senseless act of kindness, Bank of America needs more Reps like him Thank you Tony Mrs Givens

Shopping banks, lobby full of customers and a room filled with customers to see a banker. No sign in sheet. Met a teller named Frances, horrible service. She made me feel like I was wasting her time, asked for a manager and she was rude also. First impression was down right ugly. No drive-thru also, at all branches. No thank you, I'll take my money somewhere else!

Tried to deposit some money in my daughter, who lives in NC and is about to be hit by a hurricane, account. Took cash out of the BoA ATM and went inside. They would NOT accept cash. I had to write a check to deposit into her account since I don't have an account there. Which is safer, cash or check? Unbelievable. Cashier was polite but firm on not accepting cash.

Horrible every time I go. Never a pleasant or quick experience. The tellers are awesome. having three people come up and ask me if they can help me while there is only one teller is very annoying. They need to fire more of them and hire tellers. I gave one star because they will not allow me to do them and -10

Worst Bank ever, deposited 1,700 on my first transaction with them and atm took my cash and didn’t return or deposit my money and I been 3 weeks without because I have to file a claim. But they froze my card so now I can’tmake claim because my card numbers are no good. Like robbing you and you can’tdo nothing

Litterally just needs to be shut down. Unless you are using the ATM it is a pointless waste of space. They use their drive thru as a freaking parking lot and never have more than one teller. If they do one usually disappears within minutes. Worst Bank of America I have ever had the displeasure of going to!!!

If i could give negative stars i would. Came in to make a wire transfer and was told they could not help me even after providing 2 forms of id they requested. The whole experience was a complete waste of my time. I will Be closing my account and moving my money to another banking institution.

I don’t think it’s very safe to stand outside in a line around the building of the bank, in the heat with a bank bag of money to deposit for my business. And it’s not just a busy day… I’ve tried to come all different weekdays and it is always waiting in a line outside.

Labor day weekend Friday and a line wrapped around and out the door. So who ever manages this branch thinks that 3 tellers are going to give the best customer see Vice to all these upset people that have been waiting for over 35 mnts in line.... I'm waiting this bank

Even with the whole covid thing going on the security at the entrance offered cold water and kept the line moving and Emily help me she was very professional I appreciate her and Bank of America for continuing to help their customers even in these trying times.

Hate this bank like everyone else, ridiculously annoying to try to get someone on the phone. shut my account down with no notice and transferred multiple times just to get disconnected at the end. This bank needs better employees and customer second

Worst Bank of America you can visit. Never give you the change you need because they’re always short on coins. Service is soooo slow, you can spend more than 40 mins for a a teller service. Please do yourself a favor and go to other location

Worst bank I’ve ever been to in my life. Never go on a Friday. No matter the weather they will force you to stand outside. There’s always just 1, maybe once in a blue moon 2 tellers helping anyone at all times. When the girls walk around

They take forever to assist you when theres a big line. And they only have 2 people assisting you. Frances is very rude at assisting u. When u ask her a question, she responds like in a"duh" or "ur supposed to know "tone.

Slow service. Long wait just to make a wire transfer. Didn't know I needed an appointment for such a transaction. If I need a smart phone to use the ATM at night, they could at least allow me to do this transfer online.

EMILY, the supervisor on shift refused to take my deposit for a business account due to the bills being rolled. When I asked for assistance, she proceeded to tell me I was making a line and to move off to the side.

Long lines everytime i go plus only 2 tellers as usual with 5 other windows closed & 12 people in line i & $7 to cash a personal check that is from bank of America. I honestly dnt see how they keep customers

They need more tellers. It’s bad customer service to have so many people standing there waiting for long amounts of time. I go here to deposit for my company. I would NEVER use this bank personally.

It’s ridiculous to see one teller and multiple agents for customers at lobby ,,, cross train people or find a balance on the customers needs . You don’t have a drive thru anymore what’s the problem.

It's always ridiculously busy. Some of the tellers are rude but some are awesome. Honestly, they really need to hire more tellers especially on Fridays when they know they get extremely busy.

The ATM ate my debit card....for no reason..went inside...to get a temporarly one..the red headed teller told me it will be a 45 minute wait!!!....i walked out...45 minute wait!!!...really!!!

12 people in the line and they have just 2 tellers. Not satisfied at all. They need to take care of customer as fast as they should. I will not recommend anyone to come this branch.

If you have a business and thinking of opening an account with them, save yourself the headache and go to a local bank. Each location I’ve been to has horrible service.

Good service and welcoming. The instructions give were clear. The only inconvenient that they don't have temporary card anymore. My friend have to wait for a week.

I walk into this bank there's a long line and one of the reps ask me how can she help me I responded get more teller's her response that's all we have just 2

It is always ridiculously busy. Never have the opportunity to come in and out within a normal amount of time. They should have more tellers !!!!!

Elizabeth Samano did give an exceptional service and I can’t but mention. She sure loves her job and she is super efficient.! Thanks Elizabeth

This place have 7 register cubs and ONLY ONE REGISTER OPEN ALWAYS .... this is not a way of doing business and keeping a customer satisfied

Just horrible lines out the door only 1 or 2 people working counter at most closed down drive thru I hate having my business account here.

Long lines and only one person helping in the counter!!! Bad service and so slow!!! Something needs to be done like for real!!!

Wonderful service. I opened a business account here. Eva helped me with every details. I appreciate her patience and knowledge!

It's Friday morning and they have NO drive up lanes open!!? First off, their hours of operation is enough of an inconvenience!

Most poorly run bank always long lines long wait some times outside where they don't provide shade or a simple bottle of water

I was in a jam and they were able to help me with my situation and were so polite. Best banking experience! Thank yall again!

2 tellers before a very busy holiday.. well one... other seemed like she was in training... waited almost an hour... no bueno

The ATM misprinted my deposit amount! It's showing twenty was deposited when I deposited a WHOLE ONE HUNDRED DOLLAR BILL!

12 people in front of me in line with 2 tellers working behind the counter. Location seems to be poorly or under staffed.

I got to say, Bank of america phone customer service is the worst , but the service this branch provides is amazing.

This branch is always slow. I've never waited less than 15min to see a teller. The have 5 windows and staff 1 teller

Mucho personal del banco para solo dos cajeras abieratas y para una fila muy grande en espera mas de 30min.

Man this BOA sucks I been up here waiting for almost 30 minutes and I just needed to cash my check.

Horrible !!! line out the door one clerk only working and the other chicken head walking around..

Always a long wait so parking lot always packed/no parking available. ATM banking is faster.

They dont stay open long enough. The lines are always super long when you go inside.

Long wait, employees hate their jobs there, lady with red hair don't even ask for id

Go to Culebra and 1604. They are way better at accommodating their customers.

Terrible how are you going to have a phone number and not answer the phone

ive been calling for about 30 mins trying to speak with someone :/

Lots of homeless people constantly on the site. Should fix this

Clean parking area, employees were following covid guidelines.

Worst bank ever they are so slow it’s horrible …

Your bank sucks never open when you need it to be

Elizabeth S. Thank you for your amazing help!!!

Nancy was so helpful today!! Thank you Nancy!!

This bank makes you wait in line outside!

Worst Bank of America you can visit

Am so please with all their system

Very helpful and smiling facing

won't even answer their phones

Transaction took fairly fast.

Horrible customer service.

فرع بنك اوف امريكا سريعين

Slow and usually busy.

Chingon este banco

Great

Great

ok