Wish there was a way to not give any stars and write a review. I had to walk around the entire building to find the entrance. No one greeted me when I came into the building. I had a check issued from my insurance provider from Bank of America, which I do not bank there. I've never been asked to pay to cash a check from my bank that issued the check. They asked me to pay eight dollars to cash A check that was for $4.34. They didn't even ask me if I wanted to open up an account or make an attempt to earn my business just sent me away. No wonder they have the worst customer service ratings w JD Powers and Associates rankings.

Quiero dar una gran felicitación al equipo laboral del Banco de América, sucursal de Reseda por su atención, especialmente por la Señorita Rosa Mendoza Galvez quién fue muy amable y profesional en su trato, es la mejor atención que e recibido por parte de ésta institución bancaria, definitivamente lo recomiendo especialmente si reciben un trato tan profesional como el que recibí, muchas gracias Rosa Mendoza G, fue un placer haber recibido la mejor atención y ayuda para abrir mi cuenta bancaria.

Worst banker. They don’t care how many customers are sitting and waiting there. They just pretend working, but they don’t. They make some clients angry and they left. I was waiting to update something. It took just 5 minutes, but I was waiting for 2:30 hours. I saw on banker just care about client with same language, but they came in 2 hours later than us. Never go there and never waste time.

Horrible customer service. A SUPERVISOR by the name of Krystal allowed a friend or boyfriend cut the line and make his transaction while the rest of us waited at least 10 per accountant when there were only three windows open! Worst experience and when I asked her why her "friend" was allowed to go through the line she laughed and said he had a different transaction. Absolutely ridiculous!

This is for Nancy! She has been my cashier for most of my cashier checks and she has such a gentle free flowing spirit with me every time! Perky and light, I love her customer service & how kind and thorough she is, always ready after every guest and the best nails Thanks girl! You making paying rent so much better!! Haha! Thank you for being nice!

Very rude customer service walked in took 10 mins for someone to come ask me what I needed. Before even asking the question the lady already very rude. Proceeded to go to the teller was even worse. One teller stayed in the line for 10 mins waiting for the teller to finish. Ohh my what a nightmare I had to leave and go to a different location and it was worth it

This 5-Star review is for the excellent Customer Service I received from Mayra, and not B Of A. Seems like I got lucky, usually I have to write my name on a list and have to wait. But this time I was greeted nicely by Mayra as soon as I walked in towards the waiting area. She was very helpful and processed my request very efficiently. A+

Dude my father has same account at BA Since 1978 U didn't cash his check I called to speak to who ever was in charge they left me hold forever, till call was dropped, I would not recommend a bank That cant verifie a check for me or do what ever it takes to cash my check That's there job

Посещали отделение банка для открытия credit score card. К сожалению не запомнила имя менеджера, он был очень вежлив! Все прошло замечательно, быстро, профессионально при всем, что мы плохо говорим по-английский. Благодарю, Вас!

Worst customer at this location. I wouldn’t recommend this location to anybody. They have bad customer service, not professional, they treat customers like whatever. I closing my account after this bad experience.

Worst customer service I've ever seen at a B of A and excuse it's always that People called in sick If we go every day the manager will tell you same thing every single day... one taller for 50 Customers in line

So many people, and could not help me with a simple question. They bounced me to each other, and I had to meet at least 3 employees before they redirected me to a customer service line.

Worst customer service ever. These people close the business banking line whenever they want, and extreme rude manager ..!! Bank of America HQ should review the internal activities..!!

They dont respect to customer Do not go there They don't even listen to customer The first thing they say is schedule an appointment !!!! No one cares about customer satisfaction

So blessed...Thank you Da & my Mom...n who would of thought that all my failures would oneday become my best asset!! Live-Dream-Love-Family …

Excellent loves it the attention not like the one on Balboa Northridge terrible they might think to fired everyone there but this one excelent❤❤❤❤❤❤

Horrible customer service. Would not answer the phone. When i worked at Chase answering the phone was huge as it related to great customer service

The company I work for has a business account with BOA. When I go to the bank, there are always long lines. Wait time is minimum of 20 minutes.

Might be the slowest bank west of the Mississippi. Always long lines and only 2 bankers to help need way more staff and better time management

This bank is closed. no one in the bank. No signs outside why they are closed. No notice online that this branch is closed.

В этом банке могут говорить по русски по телефону! Не во всех отделениях идут на встречу...отказывают в переводчике...

Never seen more than one window working. Worst branch ever. don't even think about stopping by, you'll regret it!!!

20 people in line and two tellers...worst bank ever. Do yourself a favor and dont go here...it is always like this.

long lines. everything works very slowly you will need to spend the whole day here… it is better not to go here

What good does having a business account if you have to go through the regular line,really bad customer service

I hate I even have to put a star here. Despicable and poor customer service. The manager is rude and prejudice

Martin and the manager were both very helpful in helping me with everything. Very efficient and friendly!

Great service, everyone was really helpful and the line wasn’t that long. Laura is a wonderful employee!

Security doesn’t care about customers safety only what’s on his personal phone.

Really bad service !!!! 30 people in line with only 2 tellers Really !!!!!!

Worse bank ever! 30 min outside to see a teller Closing my account for sure

I’ve been there for 1 hour and they wouldn’t attend me very bad service.

Slow rude service and now it's closed.. maybe it should stay that way

good Service but always short on staff and close during covid time

Not the fastest service but all of the employees are really nice

Always understaffed. Be prepared to waste a lot of time in line

Sometimes the ATM is so slow but still a good place

Amazing customer service. They really help you out

Worst customer service I've ever seen at a B of A

EXCELLENT SERVICE AND GREAT PEOPLE WORK HERE!

Worst bank of America branch ive ever seen.

They’re so slow and rude on top of that.

Excellent customer service from Maria

12 Windows 2 people attending.

Muy buena atencion al cliente

Very nice and helpful staff.

Very good customer service.

Worst customer service...

Good costumer service.

Not enough staff.

vary bad service

Very bad service

Muy buen lugar.

Good service

shet