Everyday i go there to deposit my company money but most of the staff are very rude and never seem to happy to help customer the most annoying thing for me is they tell me about my company policies and suggest me on their way.. i want to ask who the hell r you people to tell me what my co. policies should be? worst service

Very surprised at some of the negative reviews, although I agree a direct phone would be helpful. I have been using this branch for years and have had no problems. I use Barclaycard payment as an excuse to get out the house and visit and just get up to date with accounts. Long may this branch continue.

After 11 years banking with Barclays today I have been refused in this branch printing my bank statements for 1 year despite the fact I'm only registered for paperless statements so in fact the bank do not post any statements to my home adress. And I needed those statements urgently for tax purpose.

You can easily waist your valuable time over here, lack of attention from Barclay staff, usually long queue, inefficient and slow, very difficult to take your money back from them, and i have feeling, that a staff make everything to keep your money with Barclay.

Hello I been to the Barclays Bank in Ritchmond barrow i went to take cash from my acount it was lady there they way how she was speaking to me very rude i wasnt happy a toll i will not go to that bank any more unfurtunately poor sarvice , Thank you

It’s a total bad so bad customers services on a Saturday where I can go and pay my credit cards bills and there is no counter , a member of them standing which tell you put your card and enter details to pay , even if I had never done it my

There is a severe lack of staff in this branch. However when you finally do get to see someone they are very helpful and pleasant. It is embarrassing and uncomfortable to have observed some customers unable to be civil and polite to staff.

Been on the phone to India for 10, trying to find out if my local Richmond branch has a coin counting machine! I asked the guy I was talking to if he had a number for the branch and he said all he could do was take my number and they would

I was first confused reading all this negative reviews about Baclays Richmond because I received excellent service on the phone. However, everything changed today....I was treated as if I was a liar. They denied my proof of address because

I have been banking with Barclays for of over 50 years and my account has been with this branch for over 40 years. The general level of service has dropped through the floor. I can remember when there was a manager who took an interest in

I have been appalled by the lack of competent people in this branch over the last few years.There is a constant change in staff who are never able to offer help, all they say is go on your app. The staff seem to be getting more low grade

An absolutely useless bank. I have over a £1.5m of cash and assets- yet they’ve turned me down for a £20k new loan. Pushed from pillar to post by their ridiculous see through committee process and had 4 idiots to deal with over a month

Aged 64, I have banked with Barclays since I was 13. Prior to Covid, the now defunct Kew Village branch offered first-rate personal service. Unfortunately, there could be no greater motivation to quit Barclays than to enter the

Watch out! Cash machine regularly withheld debit / credit cards. When approching the staff they react very unfriendly and instead of helping to return the card they try to convince you to swap the bank. Very unprofessional.

Excellent customer service from the front of house staff. I heard one of the customers saying the service was so good that they thought they were at Harrods. Keep up the good work greeting customers.

I went to open a bank account and they seemed like they were doing me a favour, very unpleasant girl, so at some point i just couldn´t handle feeling bad for opening a bank account and i left. cia0

After having awful experience in Hounslow branch I started coming to this branch. Very good customer service , extra attention for business customers . All the staff are polite and welcoming !

No counter staff on, and a one in one out door policy. Transaction completed efficiently without the need of extra ID if using the banking app to confirm it's you in the bank …

Very welcoming and has a very positive atmosphere! Loved my Work Experience and recommend it to everyone else! The staff are very kind and approachable! Would do it again if I could!

Trying to speak to my local branch manager, but only number available is the central switch with a long wait time. Terrible service. Why not make direct numbers available online?

Every time I need to go to the bank it’s shut. What other retail business shuts at 3? Currency desk closed at weekends. There’s always a reason why they can’t do what I want.

No cashiers, just a blank wall of machines and a person blithely trying to help everyone work out how in earth they're supposed to get their banking services done.

Hi I send money to my country with barclays bank in richmond barrow in 23 of March 2021 they charge me 25 pounds for transaction they said you will resive money 5

Helpful staff, but i was forced to go to Virgin Money for my mortgage for better rates and better terms. Shame, as I've banked with Barclays for over 10 years.

really reaaaly 5 starss.. as all the stuff that I've talked they are very nice and accommodate the customer.. cudos to MR MARK WORDOFF ty soo much ❤️ …

no direct phone number. I called the main line and was put on hold forever. surely it isn't difficult to have a direct phone in the Richmond branch

Thanks Sofia for the wonderful customer service provided for me today. She explained to me clearly and helps me step by step patiently.

Just been there, second time in this month feel like rubbish! Staff on help desk rude! The some person last time! Horrible service

I really had a good experience today for opening a bank account from Sofia Feliciano! So moved with the customer service!

Sofia Feliciano was really helpful and with lots of patience. She is very professional and kind. Highly recommended.

I today visited the branch in Richmond, Sofia Feliciano helped me and was very efficient. John Burraway

I used this bank many times when used to live here. I never had problems and staff was very helpfull.

Great and fast service. Clear and helpful. I’m impressed by the great service from Jonathan.

I've never seen bank staff count money so slowly in my life. Extremely incompetent staff

The machine kept the money but charged my card and the staff could not have helped less.

My branch what can I say enough said when it comes to Barclays Bank.NICE.

Very friendly and helpful staff. Customer services very helpful . Thanks!

Opening times do not match what is said on google. Wasted my time

Great staff and bank facilities are what you would expect.

Very helpful and friendly staff.