Where to start? We had been putting getting our dogs nails off for months and months. We have not been doing a very good job at cutting them ourselves, just something about it that I can't get over. Its a fear of mine for sure. I also have a dog who doesn't react well to smaller dogs, for whatever reason, but he is the best boy. So I tend to worry about that factor, when bringing him in for his nails. Our other dog is an elderly, who has a torn meniscus in her back leg and can't put a whole lot of weight on it. She moves about just fine, but when it comes to getting her nails done, this was a concern. So I finally decided to arrange to have their nails done. We had just moved to Barrhaven in January and I was hoping a google search would point us in the right direction. I saw the listing for Barrkhaven and checked the reviews. A high rating from an impressive number of reviews, so I decided to call. The phone was answered in a professional manner and the representative I spoke with ( I am sorry, your name escapes me at the moment)patiently listed to all of my concerns and answers all of my questions. She even suggested coming at the end of the day, when there would be less traffic and the chances of seeing another dog, were minimized.I was also informed of who the technician would be and what his qualifications were. Once the appointment was made (for the next day), I received a confirmation text. We showed up and the rand the bell, as instructed. We were greeted by our technician, Tyler. He informed us that he would be a few minutes and then we would be right in. Just him opening the door and letting us know that, gave us a quick glimpse of what was to come. He had a very pleasant demeanor and a professional attitude. Once we were in, he instantly bonded with the dogs, you could tell that he truly cared. They loved him. He also made us feel at ease and took great care of both of them. He had to take one in the back and the other, he was able to do on the floor. He was quick, precise and reassuring. Our dogs are very hairy and he didn't mind at all, "all part of the job", he said. Tyler was the icing on the cake. From the initial phone call to handing us our receipt, our first experience with Barrkhaven exceeded our expectations. Thank you to everyone involved and we look forward to seeing you all again. Mika and Midas couldn't be happier! Cheers!

I have been using the Grooming services for 2 years now. My regular groomer left on maternity leave so we went with someone new to us. Until now I have not had an issue and would say I had a relatively good experience. I picked my two dogs up and dropped them off at home on my way to a business meeting. When I returned my daughter mentioned how odd Griffin was acting. Yelping in pain, not wanting to move at all and favouring his behind. By morning it seemed worse, so we brought him to emergency - they could not determine the cause but prescribed pain killers for his obvious distress. That evening I was able to determine the cause was in fact his tail. The next day I phoned Bark & Fitz to speak to the groomer to inquire if anything happened while in her care. She was defensive and said the owner Rosie would call but not until Tuesday - never heard back!!! After a second trip to emergency it was determined he had nerve damage to tail and we are still hoping it will resolve over time. No responsibility taken, uncaring of the animals they are in business to serve and extremely poor customer service.

Staff was very friendly, great selection of yummy treats. BUT WORST EXPERIENCES EVER WITH GROOMING.. 1. I payed over 100.00 to have a dog that was still wet in places. 2. I asked to have a sanitary shave. My seven year old could have done a better job. She shaved half of his tummy and that it !!!! And its patchy. 3. I pointed out the mats under his armpits they where still there. 4. I have an aussie and asked for his back leg hair to be cleaned up and shortened alot, so he doesn't get stuck so much in the Bush... she took mabe an inch off. His hair is about 7 inches long and is still about 6 inches long !!! 5. I dont mind so much that they had him for 3 hrs but i have to ask my self..what did she do over those three hrs? 6. My dog has been to groomers before and they say he is big but good to work with. I recently moved so thought I would try this one Save your self 60 bucks and go to pet smart. Same quality of work..

I wish I could give less than one star, the lack of concern from the groomer that clipped my dog and the owners pitiful response have left me shocked. My senior Maltichon came home covered in razor burn and cuts in areas that a razor shouldn't have even gone near. We paid $120, the highest I have ever paid for a cut, because the groomer said he was severely matted....I brush him so that his hair stays mat free and I mentioned this to her prior. I sent an email which was ignored until we called the store. The owner replied to my email essentially blaming my dog for being white and making him more prone to razor burn. He has never in all the years I've had him groomed come home with razor burn of any kind. I sent a second email and have received no response. I have never dealt with this level of horrendous customer service. Save your dog the discomfort and bring them somewhere else.

I had taken my Golden for a grooming session this morning. They handed me my dog without mentioning anything. I noticed him licking his private parts and looked at his belly. They removed almost 10x5 cm of his beautiful golden hair from his belly!!! I understand cleaning up and grooming hair of the private region is part of the process, and I get that accidents to happen. But I would have felt better about it if they had mentioned it at pick up. I had to come home and brush him again as his hair was clearly not brushed well. I tried talking to the manager but he did not have the time to talk! I definitely felt like it wasnt worth the $85 plus taxes I paid. Maybe they are amazing at their jobs, but just wasnt a good experience for me and my dog!

K... this place has been the best for a while now. My dog's a pain in the ace when his comes to getting his nail's clipped, yet Amber gets it done everytime. But that's not what I'm writing about... April 16th. 2020 today. Smack in the middle of Covid closures. I called yesterday evening to see if they were open as my Rhodesian NEEDS food. I left my name and number; they called back this morning, strore is closed but they asked me what I needed. They delivered it to my door a couple of hours later. Not sure Petsmart/Petvalue would do that... Thanks for providing Barrhaven (for the past several years) with a family owned/runned petstore where the staff cares and knows what they are talking about. Signed Nelson, the best RR around!

My chihuahua mix Rayne has always been very difficult with nail trims. She'd always need a muzzle, to be burrito'd in a blanket, and she would SCREAM at Petsmart or at home. Decided to try this place as it's walking distance from my house and they took the time to help her feel comfortable and safe. Rayne really seems to trust Tyler with her nail trims, he's always so friendly and bubbly and best yet- he gets the job done! Rayne has black nails with long quicks so we go every two weeks to try to get the quicks back. Tyler takes all the necessary precautions and does a wonderful job! Now Rayne (and her nails) are definitely more manageable.

Drove in from out of town today for our 1030 appointment. Was completely ignored by the front desk staff. They then told me they had no record of our appointment,. When they located our appointment they told me it was for earlier in the day , which it was not (I have a record of it) and tried to charge me a no-show fee. Then let me and my pup walk away without offering any solutions whatsoever. Very disappointed not coming back. I would also like to note that at no point was I disrespectful with the staff. It was quite the opposite. I politely took my dog and left. I’m happy to say that we found great service elsewhere!

Professional, welcoming and excellent service! I shop for my pets at Barrkhaven Boutique & Spaw on a regular basis. One of my dogs has extreme allergies and Michelle the manager (and now co-owner) and I have been through every list of ingredients on every bag of dog food they have to find something that would work for my pup. She continually tries to find something to work for us. Needless to say the service is excellent, the staff are always helpful and all the groomers do an amazing job! This is my favourite pet supples store out there! Thank you for your excellent service!

We needed a full haircut, nail trim and bath for our dog Daisy. We had checked out other places such as Pet Smart, but found them expensive and inflexible as well as unavailable. Barrkhaven could see Daisy within two days of our booking, was half the price and half the time. Rather than charge extra for nails and bath, they were included in one grooming price. They put our dog at ease with their down to earth, relaxed energy and put us at ease with the knowledge that every one of them were pet lovers. The result was fantastic, Daisy looked great and we left very satisfied.

Took my dog in for a shampoo and nail trimming only to come home and see dried blood on one of her nails. The groomer had cut her quick and did not bother mentioning this when I picked her up. I then spoke with the groomer and her story was just as shady as the business itself; first she denied there was any blood then went back on her word and said she treated it with septic powder. Take your pet some place else that won’t lie to their customers, I wouldn’t be surprised if this place goes out of business soon based on all the other poor reviews.

Went into Barrkhaven looking for pet stairs. They said they didn't carry any in stock due to space constraints but would be happy to order some in for me. They were clearly busy but at no point did I feel rushed to pick the stairs I wanted. When the stairs I originally ordered were unavailable, I was notified quickly and we arranged to have another set ordered. The stairs arrived faster than I thought and they let me know right away. Such a great experience dealing with the friendly staff at Barrkhaven! Would highly recommend!!

Called in last minute to arrange a nail clipping service for my kitten as young kids were coming to my house the next day and they immediately got me into a time that I could make it! Kitten came back as was normal as could be! I was surprised since it was the first time I brought her there! But she seemed to be chill with the staff! Staff complimented her as well which always makes me feel welcomed! Definitely headed there in the future for any of my needs! You need to check this place out if you care about your furry animals!

We were in there last week and spoke to a wonderful lady who loaded us up on samples in hopes we could find a food my overly picky yorkie pup would eat. She helped us fit our yorkie with a jacket for the rain, harness, and other needed items. That are more fit for a small 3 lbs dog. Pet smart is good for large dogs, but small dog need special equipment. I love that the staff were knowledgeable and caring. Compared to high school student who know nothing. I will be back your 50 min out of my way but worth the trip.

Getting into a groomer is like finding a diamond - hard. However I found Barrkhaven awesome! While the grooming ended up being $$$$ I consider it a win because the groomer took her time to chat with me and understand the particulars of what I wanted for my very long haired cocker spaniel. She was familiar with cocker grooming and took good care of him. He came out groomed perfectly to what I had envisioned and had a calm experience. I will be going back as my experience was overall very good. Thank you!

I brought my Boston Terrier, Colt, here for the first time for nails and bath and he has the best nails he’s ever had. He has naturally long quicks and I usually always request a nail trim and grind where other places seems to always do a chop job but Amber did an AMAZING job! I’ve started calling him our little ninja because he has never been this quiet on our hardwood floors! I am so pleased with the experience, service and care put forth for my boy. We will definitely be regular clients. Thanks!!

The owner and staff were completely rude when I told them I could not wear a mask and that I had a medical exemption. I explained the Ottawa bylaw and Criminal Code that they are bound under, but they have no understanding of how they discriminated against me due to my medical status. Spend your money somewhere where they respect your rights and don’t discriminate against your fellow neighbours. There is no place for business owners like this in Canada. Bad energy in this store.

A few months before I lost my Bouvier and my best friend, I arranged for a photoshoot -- I called Barrkhaven and they graciously agreed to open a half hour earlier than normal so Tyler could groom Kendo's hairy head and make him more handsome than ever. Tyler went above and beyond, and completely understood how important this was -- thank you! They now take care of my two littles and always treat them with love, care and respect.

Shout out to this wonderful establishment, I am a frequent customer and always greeted with smiles and good advice. The staff have a genuine warmth for my little schnoodle Oliver and Tyler is the best groomer in town. He treats Oliver as one of his own and is so gentle and kind to him with all his grooming needs or even just comes over to say hello when we are there. This is a great place for all your pets needs.

Tyler is a very talented groomer. I have a goldendoodle with a very curly and difficult coat. I like to play with different hairstyles and Tyler is attentive to detail and my furbaby always comes out of the appointment looking her best and on point. The staff behind the counter are very friendly and responsive. Products are high quality. Thank you Barrkhaven! You have earned a loyal customer.

Terrible customer service. Went there 8 years loyal customer and over the last year the service has declined, get comfortable with a groomer and they leave. Charged for everything even if it is their fault. Lack of communication and rude staff. Not interested in making customer happy just charge extra for everything that should be included in the service. Do not recommend this place at all.

Very rude staff there. I think he's the owner but doesn't matter. We have been going here for years, we have 6 pets within the family and this place won't see another penny from me. We missed an appointment which isn't the problem, but telling your customer "Pay the cancellation fee or go somewhere else" I paid the cancellation fee, but I will be going elsewhere regardless.

This place is awesome. I called to see if they could take my dog in to clip an ingrown dewclaw that was causing him some discomfort. They took him in right away and took care of it very quickly, and even charged less than the usual clipping fee as I had already clipped some of the nails myself. The staff is very knowledgeable and friendly. I highly recommend Barrkhaven.

I bring my older dog here for grooming and she is always so fresh and shiny when she comes home. The groomers are kind and awesome for communication. They always ask about any skin issues or allergies. The boutique is fantastic, a wide variety of good quality toys and snacks including a bakery!! The cookies are adorable. I couldn’t recommend Barrkhaven more.

Fantastic service every time. Staff and owners who actually care for your pet like it was their own. Everyone is very helpful and kind. If they don’t carry something you need, they help direct you to find it. I don’t go anywhere else for my dogs food, treats, accessories and toys! They also have a great groomers and a happy dog. SHOP HERE!!

Have been bringing my dog here for a year or so now, never a bad visit! The staff are extra friendly, true pet lovers who give my dog so much attention! Great selection of toys, treats, foods and excellent groomers who are super friendly, calm and professional! Great business in the Barrhaven area, active in the community, warm atmosphere!

Barrkhaven is our go to place for our dog grooming. For a nervous animal by nature, our dog has always returned calm. When asked we hear that she is calm throughout. They take great care to make her comfortable and she always comes out looking sleek and clean and she smells great! A very positive experience 10 times already and counting

I found this grooming facility and store to be worthy of 5 stars. Great people who really care for your pet. My dog used to not want to be groomed and tried to leave where we used to go. Now she’s glad for me to leave her and have her spa session. She always comes out looking all spiffed up and happy. I won’t even try anywhere else.

Wonderful locally owned store that always has time to talk to you about their products and make great recommendations (especially around pet food). Use them for both my dog and cats. They have also been the only groomer for my dog who has a great experience every time she goes and she always comes back looking and smelling great.

If I could I would give them 10/5 star. Pita is very anxious at the groomers and I could tell she was a lot calmer compared to the previous places I have took her too. They really spend the time to bond with her to make her comfortable. Pita definitely will be happy to visit her new groomer friends at barrkhaven again.

Once again Leita has done a fantastic grooming my 120 lb Alaskan Malamute. Leita has been grooming Dawson for several years now. Always a great job. She knows both how to handle a big dog that does not like his rear end touched and shape his coat to perfection. He looks great for months and months. Thank you Leita!

These lovely folks trim my pug's nails every 3 weeks or so and I love them for it. He is a handful and HATES getting his nails done and the groomers here handle him amazingly. They also have great toys and treats for dogs of all sizes,and their jacket and harness selection is awesome too.

First time going there to get my dogs nail trimmed, and now it’s my new to go place! The service was fast, super friendly and they were great with my dog Max. I also bought some treats there and Max loved them all. I definitely recommend this place to someone who has a furry pet …

Amber has groomed my shih Tzu mix twice and did a remarkable job. I have had my dog groomed elsewhere and when he got home he was not himself. When I bring him home from Barrkhaven, he prances with his tail up and is very happy. Amber is very good and I highly recommend her.

I enjoy coming to the store on a weekly basis, staff is very friendly and customer focused. I came in this past weekend to get get my dogs nails trimmed and received a gift for there 10 year anniversary. Couldn’t ask for better service. Thank you.

Went to Barrkhaven for the first time today with my 10m old beagle. We got tired of wrestling her to trim her nails. Tyler had them done in no time and she was just as happy when she was done as when she went in. 100% returning for further needs.

Amazing locally owned and operated store with great customer service. We bring our pups here for grooming and they always do an excellent job. Great product selection and helpful service and knowledgeable advice on all of their products.

Fantastic spot! Tyler does a great job with my not-so-enthusiastic cat’s nails every time, and makes her feel comfortable along the way. Every other staff I’ve encountered at the front desk is always personable and helpful as well.

The best service I have ever had for my pet. They were very friendly, treated my Loki like gold. And even gave him some treats :) Tyler was friendly, fast, and very kind and gentle to my dog !! I will he a Customer for life !!

We have our Miniature Schnauzer groomed here and the groomers do a great job! Reasonable prices and my pup looks and smells amazing after a groom. We also buy our food here too and like supporting a "mom and pop" store.

So happy I can bring my bunny for her trims. Not many people can trim her nails but the staff here are so amazing with her. I've even noticed her temperament become better and better each time we go! Thank you again.

Great service and selection. The staff always has a smile on their face to greet you walking in. The groomers are some of the best in the city. Would definitely recommend. My dog loves going for a just for a visit

I have never been disappointed by the service here. The staff here are very friendly and professional. You can tell that they genuinely care for the animals that they work on. I would definitely recommend them.

Great family owned/run pet groomers and boutique. I bring my dog here every few months and she always comes back looking fantastic. The staff here really do care about your pet and it shows in their work.

Barrhaven is literally a haven!! Every groomer is wonderful, we bring our dog for nail trims for 3 years never a problem. We bring our two cats and they have no problem. 10/10 would recommend to anyone!

Got my pups nails trimmed. He's a 65 lb, 8 month old lab mix and they handled his divatude like a charm. Noticed they have some really great prices on food and toys so I'll be back for sure.

Once again another great haircut for my little furry guy. Highly recommend it. Tyler did a great job and will continue to go back. Shop offers a good selection of treats, cookies and toys

I've been going to this store for years for all of my purchases for my dogs. Everyone is always so nice and helpful. My dogs love them. I love that they carry high quality brands of food.

Tyler, new groomer to barrkhaven is a dog whisper. My terrified dog loves him and calmly puts up with the nail grinds only with him. Anyone else and he turns into a raging 50lb bull.

Awesome store with friendly staff! We bring our dogs there for nail trimmings every month. We love their huge selection of healthy treats and load up every time we visit the store!

Great place! Found everything we needed & staff were very friendly & helpful. I picked up some great gifts at Christmas for the pups in my life & they loved them. …

They are a great local business They are making dog biscuits in Ukraine colours and the owner will match all purchases to donate to Ukraine charity Well done Barrkhaven

First time there - great staff! Tyler was amazing with my pups nail grinding and the woman at cash was awesome too- she even ran my forgotten phone outside to me :) A+

I love this place and our kitty really loves Tyler's grooming skills and patience. They have lots of yummy treats and cute clothes too. Something for every pet.

Independent pet shop. Carries unique products and includes grooming services. I often use their $20 nail trim and grind service for my dog between groomings.

Best place to get my timid greyhounds nails trimmed. Always happy with the service. Friendly staff and great quality products. …

We love Barrkhaven! We have our dog groomed there regularly by Tyler and he is great with her! Great brands of pet food keep her healthy and happy too!

These guys are great. Very flexible at getting you in. The gentleman who works there was great with my puppy competitive prices. Definitely going back.

Wonderful staff... They were super gentle with my elderly Cocker spaniel. And they did a phenomenal job with his ears - they've never looked so good!

Love this place. Always very friendly and accomadating. I have a skittish puppers but he loves this place and always comes home super happy.

Absolutely amazing groomers who always do a great job with my anxious dog. They're very accommodating for her needs and so friendly!

My daughter's dog, we got the face trimmed and a pawdicure. All good I guess as I have not been to other places to compare this to.

Absolutely the best place I have taken my 2 cats and dog to. Tyler is a cat whisperer and dog whisperer! Also everyone is so kind

Staff is very friendly and they also give lots of attention to your dogs. Nail clipping and grinding is very convenient and fast.

Our pup always loves going to Barkhaven-they take excellent care of him and it’s obvious that they genuinely love their clients.

Best dog groomers around. Our pup doesn't like many people, but she sure likes Tyler. She comes out smelling and looking great

Great groomers, always goid with my Golden Doodle even as she's getting older. Good selection for dog food & treats.

My dog loves this place. All of the staff I've ever dealt with have been great! This is my go-to grooming place!

Awesome people work here, and they have a great selection of pet supplies. Small local business which is great.

Melissa handles my 150lb Great Pyrenees with ease. Makes him look beautiful every time!!! Highly recommend her!

Had my online booking appointment cancelled twice with no reason!!! HAD been a customer for many years

High quality pet food. They have loyalty reward here. Buy 10 bags of pet food and get 1 for free.

Great local place. The staff are fantastic. I highly recommend this place for all your pet needs

Friendly staff and the groomer was so caring and did a wonderful job with our golden retriever

Great local pet supply store. Friendly service and a large selection of items. Shop local!

Amazing goodies for your pets and the very best grooming available! My pup loves it here!

I always bring my cat to this place for grooming. Always great service and nice groomer.

Our girl Addie is very comfortable going there to get her nails done. Awesome people.

Fantastic customer service and the groomers and their professionalism is outstanding.

Love the groomer services and all the staff here. Great treat selection of bakeware.

Tyler is the best! The only one who could handle my nervous & anxious Shih Tzu!

Rachel is our go to for nail cutting/grinding for our Great Dane, Penny!

Great place, very friendly, we always get our dogs nails trimmed here

Corine did my dogs nails. Took seconds and she was great with my dog

A great business, lots of excellent dog treats and great service

very happy with my pups groom. staff is helpful. will go back

Awesome staff, grooming, and products :) Highly recommend!

Sassy loves Leita who should her terribly! …

Friendly staff... My doggie love's the homemade treats!!

Great shop with top quality food and friendly service.

My dog loves coming here!! Great people good service

My dog is very nervous and they're great with him.

They do an amzing job grooming our big & old dog!

The staff are amazing and always spoil my girl

Amazing place for all things to do with pets!

Fantastic experience having my pup groomed.

Only one thing to say. TAKE YOUR PET HERE.

Amazing service every time! Happy dog:)

My favourite pet store in Barrhaven.

He's very happy with the treats!