Had a phone consult with a doctor here because I've developed a bad cough and it's keeping me awake at night. Dr Sara MacGibbon refused to write me a script for a cough medicine that actually works because they have codeine in them and codeine can be addictive... Also refused to write me any kind of script for sleeping tablets for my occasional issue of sleeping, as they can also be addictive. I'm a 35 year old working professional, home owner, dog owner, etc etc. But according to Sara it doesn't matter what you look or sound like or who you are, because anyone can get addicted to them. If I want to get high on addictive drugs I'll go and buy them from a drug dealer. I'd understand the ethical dilemma if I'd made any form of indication that I'm susceptible to drug addiction or a high risk patient, but when someone like myself who has no drug addictions or susceptibility to a drug addiction, and gives no indication of there being one, comes to a doctor with an issue that I know prescription medication can help with, and all the alternatives have failed, I expect to be treated like a responsible adult that can take care of himself, and not like a child that needs protecting because they can't be trusted! How arrogant of you Dr Sara MacGibbon, to treat me like that. What's next? Have me locked up in a padded room just in case I'm the type of person that drives recklessly, self harms, vandalises, assaults people, commits arson, buys heroin, drinks too much alcohol? Ridiculous!

Having moved from interstate I found myself with serious medical issues and no GP I felt comfortable with. After visits to several clinics which left me wondering as to the level of care I was receiving, I finally located the Belgrave Medical Clinic. Following my first visit I decided that this clinic was above and beyond those previously attended. All staff are kind, friendly, courteous and professional. The clinic offers a number of medical services in house and has a vast external network for those services not internally available. All Drs and nurses are extremely thorough and ensure complete examinations in determining solutions to reported problems. Alternative diagnosis are only ruled out until proven not a contributing factor. Due to issues beyond my control I am required to regularly attend a GPs office for review. Although I have move address and have been living 2 to 3 hours away from Belgrave for approximately 4 years, I gladly travel as often as required to maintain the level of service I receive from the people staffing this clinic. I have no doubts that my life and its quality is far better for the effort continuously applied by these wonderful people.

Did not attend clinic, however was advised that I would need to pay $35 for a single set of PPE for a GP to see my infant son with a respiratory symptom (cough, just want to exclude need for antibiotics etc). Having worked in the public health system for 12 years I think this is a disgrace, and I know for certain that it is grossly disproportionate to the actual cost of PPE, which would probably cost a couple of dollars at most. To me this is daylight robbery and a simple money grab, taking advantage of the pandemic and people's anxiety regarding coronavirus. I have no feedback about the quality of medical care however I would hope it is a redeeming feature.

This clinic runs much more like a business than a health care provider. The staff talk in friendly tones but don't actually want to help you. The doctors here seem to lack a patient-focused approach - I never felt valued or heard.. The staff love enforcing their own rules, and charge a bucketload to treat you like an inmate. The phone "greeting" wastes so much time when trying to book an appointment. Parking is difficult, and they treat patients very suspiciously and condescendingly. I've never been so reluctant to book appointments with my GP.

Attempted to make an appointment but was told that due to COVID and Flu like symptoms the appointment must be via phone. Fair enough. At the time of the appointment I was called and told in a condescending manner that I have not been a patient since 2013 and could either come in or pay without a rebate. I was also told i sound very ill?So according to this practice' policies I am a second class of person who does not deserve the same care of others. I am still ill and have so far been unable to find a quick alternative doctor. Disgraceful.

Cheers to probably the most cruisey vaccination experience at the pop-up clinic run by the crew at Belgrave Medical Clinic. Our nurse, I’m told her name is Merryn, was a you-beaut champion and clearly it wasn’t her first rodeo as she expertly comforted and distracted my two teens being jabbed… we were already winning at this point, as far as I’m concerned. Add onto an already awesome experience a well-managed drive-thru clinic with no waiting *and* easy to follow online bookings! All big ticks. Thank you!

Excellent care. I have been going to this clinic for almost 10 years. My wife and I are in our 70's, and we know our healthcare is in good hands. the doctors, nurses and office staff are all friendly and show genuine care and concern. In the days where the medical profession becomes more and more remote from the patient - this clinic provides modern services with that old-fashioned personal care.

Without a question the best medical clinic going. I travel over an hour for appointments. The staff are absolutely professional in looking after you and will go out of their way to make sure you get the best medical attention. There is a variety of other associated medical, physical and mental parts with the Belgrave medical centre and all are of the highest standard you will find in Victoria.

I have been going here for about 2 years. Seeing the same doctor and maintaining consistency has been crucial for my health care needs. When my regular doctor is unavailable, I have been very happy with the service I have received from the other doctors. I have had nothing but a great experience with this clinic and recommend it to my friends and family.

Reception Staff are amazing i cant speak highly enough of them i also want to thank Gail on a personal note i cant thank her enough for all her help she always bends over backwards for everyone she has been an amazing support for me every time i go into the clinic one day i was so upset and crying and she nurtured me and made me feel so much better

Tried to make an after hours appointment today so husband could drive me as experiencing extreme dizziness and unable to drive myself during normal working hours. Explained all this to the receptionist but as I'm not an existing patient was refused the 7pm time slot. Feel extremely frustrated as can't seem to get an appointment anywhere in this area!

I have been coming to this clinic since I was born.. So 42yrs ago!.. ABSOLUTELY all have been wonderful Drs and extremely attentive and follow through. Have tried elsewhere when we moved but have since gone back willing to travel the distance!.. Have also recommended this clinic to friends who to have now been coming for years and love it!

I'm really puzzled by the negative reviews - this place has been great for me, and the reason some doctors stay short term is because they have a placement program for registrars - the doctor I saw was one of these and she was so amazing, very knowledgeable, up to date and compassionate. Thanks guys!

I have it on very good authority this clinic refused a very desperate man a Covid vaccine exemption, despite the man having a serious health condition above the threshold required. First do no harm?? Shameful

I have been coming to this clinic for many many years and have found every doctor, nurse and receptionist go way above the "normal" effort to make sure I get the best care and treatment.

Not happy with the turn over of doctors in the centre. I found one good Dr and a year later he left. I found it was common practice at this clinic. I left to go another clinic.

The best medical practice and doctors I have ever experienced! The nurses and receptionists are both professional and cheerful at all times. Almost a pleasure to get ill.

Always had professional treatment there. Been going on and off for 30 years. Sometimes you have to wait but I haven't been to a Doctors surgery that has ever run on time.

Cannot fault this clinic. Reception staff are so friendly and all the doctors we have seen are very highly quality.

Great service ...the reception staff are so helpful and will aim to do the best for you