Where do I start? We have had ‘delivery’ today and it’s been a complete mess following on from the previous invoice. wrong bed ordered and delivery mistakes. At no point in the sales process did anyone asked us anything about ability to deliver to a particular room or asked us for any pictures or measurements. The delivery guys turned up today to find that not only could they not get the headboard for the Super King in the room but nor could they get the mattress. We now have a mattress in our lounge and a headboard in the hallway (and a base in the bedroom). Furthermore we paid for disposal of two mattresses a king and a single but we were not given the required green bags that they needed to take them so they are also still in our house cluttering other rooms. The delivery guys said that this was common with Bensons who they said usually don’t bother to check if the beds can be delivered to the required rooms etc which given they are a bed company is quite shocking that they don’t check or ask for anything. Got to be honest the whole process has been a shambles from start to finish and we are now left with a part bed and large furniture cluttering our living space and two unwanted mattresses. When I complained they refused to help with anything regarding the bed they couldn't deliver to the room. Couldn't recommend them less to be honest.

Everything was spot on, from the initial purchase in store (which was not cheap) to the delivery with the 2 delivery guys (Dave and his co-pilot) who were extremely helpful and did an excellent job. After waiting weeks for delivery my wife and myself (79/76 respectively) had to get assistance from our daughters to strip the bed and all the covers/sheets in preparation for the new mattress to arrive, imaging the disappointment to find after removing the plastic cover to find the mattress had marks on it, which must have been done before the protective cover was put on. We thought Benson for Beda was a reputable company but after ringing Customer Services to point out the problem to be told all the lines were busy (highly unlikely) we were 100 in the queue and someone would ring us back on the number we were ringing on. 'Never happened', now going to cancel the order and return the goods ASAP.

Bought iGel Advanced 2500 Pillow Top Kingsize mattress after lots of time and information provided to me in store by David. I had only called in to browse but liked what I saw and tried out. Went back next day to check again and retest my shortlist of 2-3 mattresses, cos all the info can be overwhelming in one go. David was knowledgeable and patient both times. I spent more than I intended to but having been disappointed by another manufacturer's bed, which I bought in December (and it's going back), I thought it is a great investment: we spend so much time in bed that over time I know I'll get my money's worth. Delivery was quick and efficient, delivered on time and with no fuss to my bedroom. Already the difference is amazing... so snuggly (I'm 11st and got the medium). It is a thick mattress though so check your fitted sheets, and it also feels great just to sit on.

Ordered our dream bed after recently moving house, we realised later we had been charged for pillows which they said were free. Still awaiting refund! After waiting 1 long month for the bed, my wife took the day off to wait for the delivery people. The delivery people went to our old address some how as they had put the wrong address now as it was on finance, they put the old address instead of the new address. Delivery man wouldn't bring the bed a mile away when i gave him the new address. Just had phone call from the shop who except full blame, now we have to wait another 6 days until they deliver. Not very happy as we just got rid of the old bed as we were expecting the new one. Looks like a week of sleeping on the sofa and on the floor. Not really impressed. No customer service what so ever.

I ordered a super king size bed from Bensons for Beds Guiseley. This was my third purchase from this store. From start to finish the customer service was excellent. I received great advice and the delivery was on time and efficient. Although it took several weeks from the order to delivery, I was kept informed through the entire journey and given options to change the delivery date and time. The installation team was great and took great care as the staircase was a little tight for the new mattress but they did it with no damage. They noticed that the headboard was damaged in transit and immediately ordered a new one for me so that I wasn't inconvenienced at all. I had confirmation the same day of the replacement delivery. Excellent experience and I have no hesitation in recommending them.

EDIT. They decided to waive the restocking fee, but only after considerable distress to myself.Horrific experience. Do not use this SCAM company. I spent £2800 on a bed set and igel mattress that they could not get up my stairs. Fair enough. I went back to the store and picked another, actually £200 more, and was told they will not re deliver until I pay £165 re stocking fee!. I said cancel the whole thing then, and they said that would cost me 20%! What a horror show. I thought paying in full was the right thing to do, I am a fool and now completely stuck. Customer Service refused to waive the £165 re stocking fee. Please don’t fall victim to them, go elswehere.

My bed isn't coming for about 3 months they didn't ring up up to tell us this poor overall customer service . Didn't even get an email with my e recient On months down the line having to chase information up myself. Now told i can't cancel my order as its too long a wait because they now keep 20% of the money i paid . They also didn't tell me about the grace period were i can get my money back. When i rang up to chase it up they told me the grace period is over! Poor customer service terrible in fact. Asked for email for my order to be resent to me didn't receive that its now a month after Really terrible service. My view id look somewhere else

I enjoyed my visit here . The access doors are all glass and slide apart to give you access to the store. It’s all flat and level and there is space to get right around the shop easily. A little tight in one or two places tho . A great selection of beds . There are stairs leading up to the first floor where there is another showroom , and for those with wheelchair/pushchair there is a lift in the corner. It will take 400 kg so no problem there.It was very quiet in store when I visited and in fact I never even saw a member of staff!! No wc facilities or restroom

Don't believe anything the salesperson tells you. Told me all I had to do was attach headboard and footboard to bed frame which is why i agreed to the purchase. This was a downright lie. Also said the bed had fixed slats - also a lie. You need to fit slats yourself into those plastic holders that I specifically told the salesperson, Ian, I did not want. Went into the store. Staff couldn't have cared less and obviously didn't believe a word I said. Offered to arrange for someone to put bed together but I would have to pay.

I love the girls in store they are so friendly and helpful however Benson's as a whole and their internet service I have not been happy with whatsoever. It's taken just over a month to sort everything out and my delivery dates have been changed due to internet sales cancelling the order but the store reordered for me. Just a bit all over the place with who knows what and passing blames onto other sections of the business! Not the best place to go if you're wanting a quick sale

Placed an order for one of the most expensive beds in the store. Got a call the day before it was due to be delivered saying they had forgotten to order the headboard - two weeks later and after chasing for updates we get told it will be another 2 weeks. Over a month of pillows falling down the back of the bed - great. The only reason I bought this bed was because of the oversized headboard....they couldn’t care less.

If I could give 0 I would. I have never known such terrible service from any shop anywhere. Do not use this company!!! I ordered a mattress in December, they delivered the wrong one and I am still waiting for a refund despite the fact after several calls to the store to rectify the situation I returned the incorrect mattress to the store on January 9th.

When I purchased my mattress I paid extra for my old one to be taken away, first of all the driver said it was not on his paperwork to collect and then said the store should have given us a bag to cover the mattress (which they didn’t). We had to arrange ourselves at short notice to get the old mattress picked up and disposed of.

The lads did a great job, I underestimated the height of the gap between staircase and floor (I've only recently moved in) and despite it taking some effort the guys managed to squeeze it up. They looked knackered by the end but I really appreciated the effort. Fair play to them …

My visit to Bensons store at Guiseley I was made welcome by a member of the sales team and was given a full details of the mattress i was looking for and made my choice without any pressure from the sales member who pointed all the pros and cons of my choice.

David was very professional and knowledgeable and his expertise in the products really helped us to purchase our sons new bed. We will be back to buy ourselves one and will be going to see David to buy it. He is an asset to your company.

Dan was an outstanding advisor in store. He explained the pros and cons of each mattress to us, helped us with finding our recommended comfort level, and also sorted us out with a cracking deal. Can highly recommend the team at Guiseley.

Friendly, knowledgeable staff who understood my requirements, pointed me in the right direction and gave me plenty of time to browse. High quality products. Ordering on the tablet was a bit temperamental, but fine in the end.

We received excellent service from the start, the delivery men were so helpful we couldn't have had better service! Our bed is wonderful in its comfort and it's aesthetics thank you to all the team at Benson Guiseley. …

I accepted that a delivery couldn't be made due to the snow. After this my order was sent to another customer leaving me having to wait over a month extra. Totally unacceptable

Extremely efficient and on time. The man who,cam into my home was very pleasant but seemed to have to work very quickly. He can’t be expected to work at that pace all day long.

Spoiler Such a lot to choose from you are really spoilet for choice, standard double,king size , queen size, or super king, and then you go onto mattress,gets really confusing,

Very disappointed with this company. I expected to wait 6 weeks for a mattress (due to covid) but to then be told a further 2 weeks until delivery. Wish I had not bothered.

The delivery driver's van could not get up our Lane so the men carried the mattress up and took the old one away and they did not have to do this. Fabulous service!!!!

Delivery time was not to expectations, was told a date in store to be then called on the way home, saying it would now be a month wait for a in store delivery

Ian was knowledgable. He listens and cares for his clients. . Excellent choice of mattresses. . All the time in the world to try and retry. No pressure at all

A speedy delivery. The driver called to say when they would be arriving 10 minutes before. Good to have an actual time slot for delivery which was kept to.

The salesman was very helpful. He had lots of information about the different mattresses. He didn’t push me into anything, but offered some useful advice.

Paula was very helpful and knowledgeable about their products. She helped me to pick the correct firmness of mattress and went through all my options

Drivers were friendly and more than happy to move the item bought but did leave a massive oil mark on the carpet and didn’t even seem bothered.

Friendly, helpful and knowledgeable staff. Especially Dave. It was busy but he went out of his way to keep track of who he was looking after.

Excellent customer service, and knowledgeable sand helpful staff that took the time to understand our needs and recommended accordingly.

Great shop and really nice and helpful staff. We bought beautiful and modern furniture. Thank you Chloe, you 're the best! …

When I receive the bed and all as paid for and they are what I paid for, I will be prepared to comment, until then , no score

Salesman David gave excellent service and willing to go the extra mile. Your prices seem fair compared to your competitors.

Shocking delivery service. Wouldn't even attempt to take upstairs. Had to wrestler King size mattress myself. Never again

Very friendly and knowledgeable staff. Explained everything and did not rush us told us to take as much time as we needed

Benson for Beds are great! I order all my beds from there and the quality is brilliant. Their delivery service is great!

Order and delivery went as promised and expected. Nothing to complain about. Job well done by all parties we dealt with.

Benson for beds great service fabulous bed good delivery service ty my third purchase from Bensons highly recommended

great assistance from staff david, well mannered and polite,thank you for your help david, much appreciated …

Great service here, staff are really friendly and they are helpful finding a bed for you within your price range.

Good experience from start to finish would recommend as they also kept us well informed throughout the process

Worst experience ever, given a six hour slot. Nearer the time given a one hour slot, arrived half hour late.

I needed a new mattress and low and behold they got one so I bought it and at a reasonable price ,brilliant

Excellent service and assistance from the staff. Would highly recommend if you are in need of a new bed.

Notified of expected delivery time and was well within that. Delivery men were efficient and friendly

Super experience from start to finish and beds were easy to assemble too. Thank you Bensons for Beds.

Head board was stained and didn’t fit bed as told and not two wrong sized fixings instead of four.

The member of staff who served us was very helpful and responded to all our requests positively.

Friendly staff, just disappointed about waiting 4 weeks for a pillow to be delivered to the shop

Excellent price for the bed in the sale. Delivered on time and looks fantastic. Thank you!

.very disappointing.staff not helpful. I got the feeling they didn't want my custom...

Good selection and very helpful tools that made choosing a suitable mattress much

Helpful, friendly staff that were knowledgeable and provided great customer care.

Because the delivery kept getting moved back and it ended up being 3 months late

Nice selection. Staff are wonderful there. Really helpful and not pushy at all.

Friendly, helpful staff. Informative yet not pushy sales people. Great service.

Good customer service and advice. Nice and friendly. No pressure Will use again

After initial problems with our order everything was sorted out satisfactorily

Great customer service. Makes all the difference in the world! Thank you David

Very helpful staff member, good customer service and excellent range of beds.

Good for trying out different quality beds and firmness some quite expensive

Professional helpful advice with no high pressure sales tactics Cheers David

Very knowledgeable sales advisor who made us feel welcome and looked after.

Very good service. Kept me informed and were extremely polite and helpful.

Was messed about with delivery dates for months then the bed came damaged.

Store is good, but then it's selling you stuff. Delivery is not good.

Great service from Bensons from start to finish, could not fault them

Very good experience with Benson for Beds and with delivery team

Top service from point of purchase to delivery. Highly recommend

Purchased a bed a while ago and the process was hassle free.

Excellent showroom very welcoming and knowledgeable staff.

Excellent service. Very clear on explanation of products.

lovely helpful staff nothing too much trouble for them

Great experience would definitely use Benson's again!

In store staff great, customer services not so good.

Service good and I’m pleased with my purchase

Excellent service from start to finish.

Excellent friendly staff, not too pushy