I recently had the pleasure of purchasing a car from Arushi Aurora, Sharon and I couldn't be happier with the experience. Arushi was not your typical pushy salesperson; she genuinely cared about finding the right car for us. From the moment we walked onto the lot, Arushi greeted us with a warm smile and a friendly attitude. She took the time to listen to our needs and preferences, and then she expertly guided us through the available options. Her knowledge of the cars on the lot was impressive, and she answered all of our questions with patience and clarity. What truly stood out about Arushi was her honesty and transparency. She didn't try to upsell us on features we didn't need or pressure us into making a hasty decision. Instead, she worked diligently to find a car that met our budget and requirements. The entire buying process was smooth and hassle-free, thanks to Arushi's professionalism and attention to detail. She went above and beyond to ensure that Sharon and I felt comfortable and informed every step of the way. In the end, we drove away in a car that we absolutely love, and we have Arushi Aurora to thank for that. If you're in the market for a new car and want a stress-free, customer-focused experience, we highly recommend reaching out to Arushi. She's a true asset to the dealership, and we wouldn't hesitate to do business with her again in the future.

Purchased a KIA Cerato GT early this year with Berwick KIA. Gagan was a great help in ensuring that I made a good and logical decision on the specification of car that would best suit me without being pushy or aggressive. I was constantly and consistently updated on the progress of my car which gave good piece of mind that I was being looked after. My car arrived in October which was happily earlier than planned and Gagan once again showed his experience and skill through the delivery of my car. All of the features were explained thoroughly and I was informed in detail of the warranty and servicing of my car. Unfortunately, the sports exhaust that I optioned on my vehicle did not adequately fit and presented poor alignment. Berwick KIA's service department was quick to assist and after some diagnosis, the original exhaust was fitted and the cost of the Sports Exhaust was refunded. While disappointing that the Exhaust could not fit, I understand that it was a factor outside of the dealership's control and they handled the situation very professionally. I'll definitely return to Berwick KIA to have a look at all the new and interesting EV's that KIA is releasing!

Long overdue review. Purchased a 2023 Kia Carnival from Kia Berwick asking for Gagan by name after a reviewing the list of google reviews from different dealership locations. Gagan took the the time to go through every question I raised and addressed them with consideration for my needs. My only feedback to Kia Berwick would be to be cognisant in aligning their service excellence frameworks for a more consistent experience between the sales and service departments. I completely value what Berwick Kia has to offer (Thank you Gagan) however I wouldn’t want to see customer satisfaction decline due to unmet expectations in after-sales service, though I have since tempered my expectations. Happy to discuss this further with the dealer principal if more detail is required - I’ve been down a similar road before with another dealer/ manufacture (my recent purchase of the Kia Carnival may have otherwise been a VW Multivan). Good luck to the team at Kia Berwick and would recommend anyone looking to purchase their next Kia to go speak to Gagan.

Dropped my car off for service, got a call it was ready, the gentleman who called me to say it was ready then passed me on to a gentleman named Ryan who tried to rush the process without trying to explain what was done, proceeded to put payment through whilst I was talking and had questions regarding my car service, then open my car to see it wasn’t vacuumed (this service comes with the car service itself) no apology was given but instructions to take a seat it’ll be ready in 10 minutes. The convenience of getting your car serviced is that you get all that comes with it and then you get a call to say it’s ready to go, having to wait and being rushed through a pick up when you’ve gottomers who pay for service thathem leaving with a smile. I would give the lovely lady 5 stars for reaching out as she had noticed I wasn’t getting any help at the desk so I do appreciate her acknowledgement and offer to see if I’m being helped.

My daughter took her Mitsubishi Pajero which she bought from Berwick Kia to the service department today, she booked in for her brakes to be done & also a service & check on a couple of noisy issue's in the car. Well they did the service but not the brakes, on the service report it said zero left on brake pads, they didn't even call her to confirm that these needed replacing as they are dangerous. She thought they would have the car overnight but they called her 4.45 to pick it up, she said she would pick it up the next day as she was 45 minutes away, but she ended up picking it up after hours as the young girl said she would stay back to do paperwork, the manager had gone by then. My daughter only found out then that the brakes weren't done. She had to drive the car home from Berwick to Mooroolbark with dangerous brakes which they were well aware of with 3 kids in the car. Absolutely disgusting Kia

Where do I begin… if I could give more than 5 Stars I would! Service 100/10 Communication 100/10 Responsiveness 100/10 Reliability 100/10 Trust 100/10 Huge huge thank you to Ethan, Mark & Johnny!! To give you some context this is my first time purchasing a new vehicle and i was always fed the belief that when you buy from a dealership all they want is money but at KIA Berwick it was the opposite! They made the process so simple & easy, it felt like borrowing from a friend! They communicated to me throughout the whole process, step by step! I got given a loan car whilst I had to wait for my car to be ready. I can’t rate this experience enough! I’m unsure about any other kias but Berwick KIA is the only one you should be purchasing from! Thanks again Ethan, Mark & Johnny! Couldn’t have asked for anything better!

Wonderful experience from start to finish, great communication, nothing was ever too much to ask and they were happy to oblige any request and help as much as possible. They were very reasonable and fair in their pricing on a used car, were friendly and welcoming, not pushy, and the car was in near perfect condition. The new car sales team is accommodating and knowledgeable regarding enquiries on a new car. Our purchase on a used car looked incredible at pick up! Detailing was immaculate, lovely bow on pick up, makes it a really great experience buying from them. They had no issue with mechanic inspection and accommodated his availability too. Fantastic people, cannot fault any aspect of the process or any members of the team. Craig, David and other sales and finance staff were just wonderful :)

Down to earth, genuine people who provide great customer service. The mechanical service is thorough & very reassuring. I purchased a Kia elsewhere, it was in shocking condition mechanically, so I had it serviced here at Berwick Kia & now I feel 100% confident that my car is now 100% mechanically sound. I can't trust mechanics easily, but I 100% trust Berwick Kia"s mechanics and service staff. Family owned companies seem to have The Best customer service, all round. I am So happy with Berwick Kia Service Centre, I cannot thank them enough. They really helped me out when I was in a very tight position. Such good people. Thank you ⚘️ the rose is for Michelle

Sure they will take your money, but will they treat you like garbage when you have issues with your brand new car? This is exactly what is happening with my friend and her Sportage. Only for her to be told nothing is wrong with the car, my friend recently found out other people were having the same issues with there Sportage’s and Kia Berwick are also coming back with the same thing. The rudest staff member she has come across would be Paul Kok, who stands very true to his last name. Apparently all cars should be making a bang everytime she puts her car in reverse. Stay away from this dealership, unless you like to be lied to and gaslit, then this would be the dealership for you!

I have bought 2 cars from this dealer so far - Sorento and Carnival. For both my purchases, Gagan Dua has been my sales representative and he has been wonderful to deal with. He took time to explain the features in details and advised us on the model/variant that would be best for us. He also organised a test drive without prior appointment and it helped us in making a decision and booking the car on the spot. Right from the beginning till the delivery of the car he has kept us informed on the progress. My experience with Berwick Kia for after sales service also has been very good. I will highly recommend the dealer and in particular Gagan for their friendly service.

At our last service of our 2020 Carnival, a bleed valve on one of the brakes was not tightened. This led to a dangerous situation for myself and my family to be in the car. This also led to a driveway covered in brake fluid, a day of lost income and trying to get a call back from anyone at the dealership was like pulling teeth. On the day of this service, we put down a deposit on a new 2022 Carnival which now we will be cancelling, taking the sale and servicing of our vehicles to a different dealership. 0 out of 5 stars I would not recommend. They treat you like you are nothing and should be ashamed of yourselves for putting us in such a dangerous situation.

Was in the market and ready to purchase a Kia. Visited the showroom and introduced myself to a sales person, who really wasn't interested...in fact he spoke past me to another customer who he'd obviously previous met, while I was sitting at his desk! I came back (after having visited a competitive dealer and still undecided) to Kia the following week where we were greeted by a lady, who while much better, we haven't heard from since the quotes were sent...I'd recommend you send the sales team next door so as they can learn what a high performing sales person is so as they don't miss out on another sale...remember people buy from people!

Purchased a Kia Cerato GT at barry bourke. It is leaking Carbon monoxide & dioxide into my cabin. Smart Cruise has tried to crash or slammed its brakes on for no reason. The other car yard Roadworthied this... KIA BERWICK is going to fix their mistakes for me, for free. I wish I had shopped here first. I highly recommend Kia to everybody. The safety net is amazing & very appreciated. thank you, very happy Kia owner...for life now. Update: Kia dropped the service price for me because Barry bourke shafted me. Thank you Kia Berwick Service Centre, absolutely awesome people.

good experience with selling department . but never ever go for finance department. They just want to finance, do not care about your situation (of course this is their job), You better go for a broker who can actually honestly advise to suit your future needs and situation. DO NOT do the mistake i made, if you have less knowledge. Go for someone who can give some advises in terms of financing, on top of just getting approval for the loan. DO NOT think this is very complicated procedure, easier (more importantly not stuck in a trap) with a broker than dealer finance always.

Worst customer service TWICE. We want to book a car reached there at 4:30pm on Saturday but salesman refuses to show us the car from inside. He told us that we shut at 5pm and we have locked all the cars and now you can only look from outside even there was still 30 mins to 5pm. Went again and same sales man was available. Told us very rudely that if you want to book then we don’t have 1 available to have a look and there will be nothing available for the next 12 months. Don’t want to answer any questions. NOT RECOMMEND AT ALL. Booked our car at another dealer and so happy

My experience with Berwick KIA has been a rather positive one. A huge thank you to Arushi Arora, for taking her time and going through the options and catering these options to my needs when selecting the correct vehicle. She definitely made it a hassle free process. As a Sales Executive she had a bubbly personality but was completely honest plus transparent with every aspect she explained, which I very much appreciated. I would highly recommend her services if you are at Berwick KIA.

I've to so many dealerships in the last 4 weeks, all have typical sales arrogance and just want a sale to benefit them only.. made me walk out! But Kia Berwick...Honestly, exceptional! Highly recommended it! Great experience with all the guys. Marc the sales rep, Ethan the finance guru and Johnny the Sales Manager, all have fantastic customer service and definitely listen to the customer and happy to help without being arrogant about selling a car. Thanks so much guys!

Recently purchased a second hand car from Berwick Kia and the service was exceptional by the whole team especially John and Craig. Within a few hours I test drove the car and signed paperwork and drove away. The team were very reasonable in negotiations and I would definitely recommend them to anyone looking to purchase a car. I’ve purchased many cars before but this was the best experience dealing with these guys. Well done guys keep up the good work.

Berwick KIA offered the best service in finding me a car at the earliest at a time when there is a huge waiting time! Tracey and her team constantly updated me and returned all my calls promptly. They were also very helpful in dealing with the financial institution. When I required some help in fixing my tow bar after the car was delivered, the service team did it immediately. All in all, it was a very positive experience for me! Thanks KIA.

My entire journey with Berwick Kia, from beginning to end, was nothing short of exceptional. Buying my first new car was a breeze, completely hassle-free. The service we encountered was truly outstanding. I'd like to give a shoutout to Marc who was so professional and made everything run smoothly, Johnny, and Ethan for their outstanding support. Without a doubt, I highly recommend considering this dealership for your next vehicle purchase.

Kia Berwick is the best! Just taken delivery of my new kia Carnival We looked around a number dealerships but once we met David the decision was made. David is knowledgeable, organizational and helpfulness. He was exceptional. We have already decided that we will go back to David for our next car purchase. Our whole experience from first visit to purchase from the team at Berwick Kia was a 10/10. Highly recommend

This is a quick note of appreciation of our buying experience at Berwick Kia My wife and I would like to thank Gagan for his professionalism, attention to details and responsiveness to meet highest of our expectations.He made himself available to us to answer all of our queries during business hours and beyond. the whole experience would not be as smooth without your support and involvement. Well Done .

We had an amazing experience with Berwick Kia for buying Kia Sorento. Gagan was a great person and helping us choose the right vehicle for our needs. He went above and beyond to help us with on all enquires , on time delivery of vehicle in these hard times and also greeted family with care. He also ensured my previous vehicle was traded in a good deal. Overall surely 5 star experience.

I initially spoke to KT over the phone and was happy with the realistic and honest information she gave me regarding wait times. She then assisted me in person and helped me purchase my car. She was very informative and honest and gave me all the important and relevant information I was after without being pushy like many car sales people. Very happy with the service at Berwick Kia.

Our experience with Berwick Kia from start to finish was phenomenal. The process of purchasing our car was easy and stress free. When we had to return the car to fix some issues, the service we received was amazing. A special mention to Marc, Anthony and Johnny for everything they have done. I would definitely recommend purchasing a vehicle from this dealership to anyone.

Recently purchased a new Kia at Berwick Kia, and the car is everything we hoped it would be. Excellent value for money. Extremely happy with the service. We dealt with Gagan Dua, who we found to be very helpful and with a thorough product knowledge and no sales pressure. He walked us through the decision and the purchase process seamlessly. Great experience!

The team were amazing helped me get the best deal on an amazing car! Craig was super kind and understanding in assisting me with a great car. Julie was also amazing in helping me with the perfect financial deals. Thank you guys so much I’m so happy and please with my beautiful car Highly recommend these people if it’s your first time buying a new car

Service Manager Russell was very rude and didnt want to talk about a problem i had with the kia i brought from there. Telling me im a joke and i dont know nothing. I would not recommend buying or service your car there. I got rip off with this car. I have had now for 4 months and it’s already had 11 jobs card done on it. Thank you very much Berwick KIA.

Service of Kia Berwick is not good. On many occasions they didn't wash my car saying various excuses, pipes are broken, guy called sick. And I am always charged above the scheduled price for the service. When and why, they say that's what's in the system. It's too pricy compared to other companies. The Kia vehicle is good, but not the aftercare.

Amazing service, Arushi was very informative and patiently explained everything without being condescending as iv experienced at many places. She was very knowledgeable and made for a great experience and helped a lot while still being very friendly and helped me feel comfortable. Definitely will be returning, Thanks Berwick Kia and Arushi

Just got a Kia Sportage and it's amazing! I had lots of accessories fitted too and the staff were so friendly and knowledgeable. I was originally going to buy a sportage at a different dealership but Berwick Kia had the next model up for cheaper, hence why I spent on accessories. Thanks for looking after me! Great experience.

Beginning of this year we decided to upgrade to a suv. My husband called before we decided to go and shop around. Gagan helped us to choose what exactly we were after. The car was delivered as we expected. I would like the thank the entire Berwick team and especially Gagan for exceptional customer service. Thanks once again.

I purchased a new Kia Sportage from Berwick KIA and their service is fantastic. The sales person was KT Nguyen, she was absolutely amazing. She was so patient and went through every detail in the car also gave us a test drive. The best sales person I came across. I highly recommend these people.

Amazing service. A wonderful team that does not hassle or endlessly attempt to upsell. One of the most amazing experiences I’ve ever had in a dealership. Shoutout to David, Ethan and Tracey who made our experience in buying a car stress free and enjoyable. Couldn’t recommend them enough.

I attempted to schedule a service twice, selecting dates and times according to the website's availability, but they ended up booking for different dates. I'm curious why the availabilities aren't updated. Better to provide an updated timetable and customers choose their time.

Finally Got a brand new carnival platinum today. My dealer told me my order was delayed for another 1 month. Then I find Rachel in Berwick kia. She has a band new car with cheaper price. Most important it is in stock. With a wonderful and comprehensive introduction.Thank you!

Berwick Kia what can I say , started with Arushi ringing me then Micheal helping through the process of everything from finance to insurance, always available when needed and can't thank him enough. Will recommend coming to see Micheal for their vehicle and finance needs.

Wonderful experience at Berwick Kia, bought 3 cars from Gagan and couldn't be happier. Gagan is extremely professional and will always assist where he can. Look for Gagan the next time you're at berwick kia, he will definitely take care of you.

The hand over and explanation of how Everything works in my new car was amazing. The communication was a little poor. I left a message for a call back on two occasions and no one called me back. This is my second car purchased at Berwick Kia.

I had an amazing experience with my car purchase through Kia Berwick, all thanks to Arushi Arora. She was on top of things since the very start and made sure everything happened smoothly, even helped me get the exact car colour I wanted.

Picked up my wife's new Kia Sportage GT from here a few months back. Having been to a few dealerships myself for a car these guys are by far the best in service. Very friendly, informative and not pushy. Highly recommend.

Just picked up our new Kia Carnival from Berwick Kia, and it was an exceptional delivery experience by Arushi Arora. Car was immaculate and service from Arushi was seamless. Thank you Leo Elite Property Group

The experience with Berwick Kia has been wonderful during my purchase of my Kia car. Gagan is really friendly, helpful and communicate well through out the whole process. Would highly recommend him

Anthony was brilliant to deal with. Very friendly and we are really happy with our car. Walked away with a great car, great deal and brilliant service. Well done Anthony and Kia Berwick.

Have always had great experiences here at KIA Berwick. Customer service is top notch and we get well looked after. Haven't had any issues with any of our car services. Great dealership.

The service at this particular KIA dealership is second to none. The service department is amazing. I cannot fault the service I have received from the team at Berwick KIA.

Picked up new car today. Amazing to deal with Arushi. Super helpful and explained everything. Could not be happier and would recommend dealing with her if in search of car.

Arushi. Just bought my first car today and received the best the service from Arushi. Highly recommend if you’re looking for a car. Great service.

Mr Gagan Dua and Miss Arushi Arora explains about the car in very nicely and help us to drive our new car. Both are amazing persons.

Very friendly, helpful and honest. They made buying a car super easy!