Unpleasant Experience and Misleading Pricing I recently visited this establishment and unfortunately had a very disappointing experience. The staff member I interacted with was notably discourteous, frequently addressing me in a manner I found disrespectful. This was particularly surprising to me as someone accustomed to the directness of NYC. Furthermore, there was a significant discrepancy in the pricing information provided. Initially, I was quoted $1 per pound for wash and fold services, but at the time of payment, the price was unexpectedly doubled to $2 per pound. This lack of transparency in pricing was concerning. Additionally, my inquiries about service completion were met with dismissiveness. My first question was ignored, and upon repeating my query, the response was both rude and unhelpful, pointing to a note that had not yet been shared with me. Given these experiences, I chose to take my business elsewhere, as I prefer to support establishments that offer respectful customer service and clear communication. It's disheartening to leave such a review, but I believe it's important for potential customers to be aware of these issues.

Do NOT have your clothes altered here!!! I have been using their dry cleaning services without any problem so decided to have them hem a new pair of jeans. I specifically asked for an ORIGINAL hem and paid extra for this service. When I picked up my jeans, they were hemmed without the original hem. When I complained about this, the sales woman said that she could only give me $5 back unless she sends my jeans out (at least another week) since they contract with outside tailors to do alterations. Because I was afraid that I would possibly not get my jeans back, I declined and so wasted a ton of money for an alteration I didn’t ask for. Plus, they threw away my original hem so it’s not like I can take it elsewhere to be fixed. I feel like since they acknowledged the mistake they should take accountability and at least reimburse me for what I paid. Very unprofessional, will never return even for dry cleaning.

The best in Jacksonville, always fast and friendly. Great quality service, I use the dry cleaning services as well as the tailoring services. You can’t beat the turn around time and the price, the best around!!! Super friendly staff too!

I've been coming here for 8 years.... even though I've moved twice. Everything is done on time, done well, and they are so reliable. The only way I will stop using them is if I move to a different city! Best dry cleaners in Jax!

My favorite dry cleaner in town! Top service, nice prices, and friendly! I will not trust anyone else with my dry cleaning. Ela is the absolute best - she treats you like family and keeps the business running perfectly.

Customer service is amazing very reliable, And responsible Dry cleaner. Excellent one-on-one service. You will not be disappointed if I use best price dry cleaner # 2.

I would not come here again. They lost clothing that was not replaceable. I would go elsewhere where they wont lose your clothes.

Este Dry Cleaning es muy bueno, la atención de Ela es extraordinaria siempre carismático y con excelente servicio al cliente.

Excellent price and Quality work. I travel a distance to bring items for cleaning. Nice job on Heavy Starch!

Name not only fits company but service was the best friendly customer's service thanks a million "Ela"....

Servicio excelente muy buenos empleados excellent service friendly staff they go above and beyond

Best customer service in Jacksonville!! Ela is very personable and cares about the customer!

They are friendly and courteousAnd I've always done a great job with my dry cleaning needs.

Clean clothes, good Service, good price, what is not to like ? -Ian

Cheapest cleaners so far, fast and good quality work. Love them

Great costumer service. Highly recommended.

Prompt service reasonable prices

Best in price & good in service.

Best prices and customer service

Cheap, fast, friendly service.

Friendly services