This has been the worst service that I have ever received at a car company. First, the vehicle was dirty and I brought it to the attention of the customer service agent that assisted me. They didn’t have another car available for me. Although they said they would clean the car, I came to Charlotte for a reason and didn’t have time for all that. The vehicle should have been cleaned and serviced before it was rented. So, that was Friday. Sunday morning I am dressed to go to church, and started driving, lo and behold the tire pressure light comes on. So I drove a little and thought the ground might have been cold and it would go off. I tried putting air in it and that didn’t work. First tried my auto policy and was asked about the year of the vehicle. I didn’t know that number. So by this time the office is open. So today, I tried calling Best Rental and was placed on hold for over 5 minutes and so I hung up and called back. I told the perThe person answering the phone that I needed roadside assistance. First I was told that it wasn’t available then I was told that if I decided it’s services then they couldn’t provide the service. Now looking at the agreement I have, it doesn’t lay out anything about roadside assistance. Nevertheless, this agent was rude but tried to turn it back on me that I was being rude. I informed him that I was frustrated not rude. At this point I only needed the year of the vehicle., which was needed by my insurance company to send out roadside assistance. Well, the agent at Best said that year of the vehicle is listed on the paperwork. I explained that it was not. To my surprise he explained that the year was found in the Unit #, which didn’t stipulate the year. This company is a joke. The lack of customer service and attention to detail doesn’t exist. I’m so frustrated at the experience that I’ve had with Best. I will never result with them again and will be filing a complaint through American Express.?

Pretty awful rental experience. It is nearly impossible to get a hold of this company on the phone and it is pretty tricky to figure out where the shuttle picks up at the airport. Once we made it to the desk, they informed us they had no more cars available. They said they always have this issue by Friday, they rent more cars than they have. At length, they were able to downgrade us from the compact SUV we paid for to a little nissan sentra. They apologized and told us to contact Priceline for a refund. Priceline called Best/Ace and they were told that we were NOT downgraded and in fact we were upgraded. This is false, and we paid for a car we did not receive. If you use this company, know that you may not get a car and if you do it will be downgraded so do not pay more for a car you will not receive. The car was also very dirty and smelled like smoke, there was a cigarette burn on the drivers side that we were told to disregard. Bummer of an experience. I feel bad for the workers there, they were trying their best but obviously the company doesn't care for them or their customers.

Talk about service. Best experience with a rental car company ever. Flight got delayed on the 11th and I couldnt rent with another company due to not having a credit card. Not a problem here they'll hold a deposit. On your debit card instead The unlimited miles offer was great since I was traveling to hickory and seeing lots of friends and family around the area. I called and even extended my rental which was quick and easy. Dropping off was a breeze. Just make sure to fill up the gas tank. They even took me back to the hotel saving me the hassle of dealing with Uber and Lyft. Ten out of ten will be back again!

This place changed its name to Best but it is ACE car rental. If you want to miss your wedding. Wait 5 hours for your reserved car or be mislead by charging your card for a car they didn't mention... then Go to this place. It is the worst place ever. They over charge you an additional $30 a day if you leave NC. They charge a deposit according to how they feel that day. That's 100, 200 or 300 if they need that car and want you out. Most of the time they don't have enough cars for their reservation so people have to stand around for hours waiting because usually they are stuck there.

You get what you pay for. Do not rent from the Charlotte office. First vehicle had to be returned , due to intense weed smell. When I took it back, I was given a Nissan Rogue, fob key did not work and when I called back due to not being able to start vehicle they kept me on hold for about 20 minutes, while I waited I reviewed You Tube clip to learn how to start car and about the time CSR was back online, I had figured it out myself. I had 2 issues with 2 vehicles within 3 day rental. Upper Management-Tawanda is unpr

BEST RENT A CAR doesn't want to refund our $200 deposit because of a smoke smell from the inside of the car. When we first opened the door to the car, we said it smelled like pot and the kind lady that worked there just giggled. Now they claim it didn't smell before we rented the vehicle. When I returned the vehicle, I asked the lady that checked the fuel gauge if everything was good and she said, "Yes." None of us smoke, yet they still won't refund. *** 10-5-22 Timothy Tennyson

My father and I had a terrible experience renting from best rent a car on Wilkinson in Charlotte, North Carolina. First off they rented us a lemon, the car accelerated and decelerated unexpectedly, the fob worked only intermittently and warning lights on the dashboard went off numerous times. We tried to contact them multiple times but no one was able to help. I've also tried to contact them multiple times afterwards and no one has responded. I shouldn't be surprised.

Cayland provided me with prompt and accuract information. His customer service was on point he explained everything to me so that I understood the contract completly. He was very polite and his manners were right on que. His mother would be proud. Would most definitely come back to this location as the entire staff was very customer oriented, and you don't see that much anymore rhese days. Very impressed with the customer service that is provided here.

From the time I walked through the door Ms. Kaja greeted us and immediately started to assist us. She even explained the differences in insurance coverages. Everyone was pleasant from start to finish and I highly recommend this company for your rental car needs, they definitely beat their competitors out price wise as well. To top it off they have a shuttle at the airport to transport you to their office! Don't hesitate book with them today!

The facility is overstaffed but they give customers terrible and shady service with an attitude and misinformation. I went in for a daily $25 rate and after a month ended up with 70$ charge plus more. There was no rhyme or reason to their upcharges and they kept asking me to come in for a resignature on contracts.Go to airport rentals. This is not worth the extra stress! Right hand doesnt know what left hand is doing!

TAWANDA WISE HAS THE WORST ATTITUDE , CUSTOMER SERVICE AND PERSONALITY IN THE BUSINESS!! TAWANDA WISE CLAIMS SHE IS THE MANAGER AND MADE UP LIES JUST TO TAKE MY DEPOSIT MONEY!! PLEASE AVOID THIS RENTAL CAR COMPANY! THE CARS ARE FILTHY DIRTY AND RUN DOWN AND THEY DONT HAVE RESPECT FOR THE CUSTOMERS OR THE RENTAL INDUSTRY AT ALL!! I WISH THEY HAD A NEGATIVE STAR I WOULD RATE THEM JUST NEGATIVE! WORST COMPANY IN HISTORY!

This is the best place I've ever rented a car from. The customer service is great! The will go above and beyond to help with whatever is needed. Wenny and Tawanda are great!! The rest of the crew is too I've just dealt with them the most!! I highly recommend Best rent a car. I went to the one on Wilkinson but I'm surr they are all great! Keep up the great work!

Janae, Keema and Karmela. I'm not sure if I spelled their names correctly. But they made my experience wonderful. It was definitely an easy process. Thank you, ladies. Great job to the supervisor she stated everything that I needed to know before renting, so it wouldn't be any surprise. Greatly appreciate the four ladies! Keep doing an amazing job!

Terrible experience. We wound up with a flat tire. When attempting to change it, it was the wrong spare tire, so we were stuck. Across the country for work. Had to fork out more money for uber. Employess were not communicative at all. Left us in the dark. We also had belongings left behind in the car that they want us to pay for to now be returned.

My experience at this car rental location was satisfactory. I was pleased with the outstanding customer service by employee Cayland Howard. He was professional when assisting me in getting my rental and ensured I was aware of the dos and donts of the car rental policy. Professional, courteous and positive attitude and demeanor from this employee.

Horrible experience. Had to Uber to the rental car location because the shuttle wasn’t running and no one answered the phone. Watching in disbelief as the they were laughing at people they didn’t have cars for. When I brought this up with management they called me a lair and hung up on me. DONT RENT FROM THESE PEOPLE. You will regret it.

Waited at the airport for an hour for the shuttle that never came. We would try to call to ask them about it and they left us on hold for 20 minutes and said, "Could be 8 minutes but could be longer if stuck in traffic". Well there was no traffic. Ended up having to spend $20 on a cab to get there even though it was just one mile away.

Best rental has really been courteous and punctual in their service renting me cars. I have literally been renting from them for the last almost two months and each experience has been smooth. I wish customer service was like this with all companies. Thank you guys for everything, you exemplify customer service at its finest.

This company is 2nd to none in in the rental business through out Carolina's. They make it very affordable and easy for the everyday person to have access to good quality cars. The staff is very friendly and very kind. I highly recommend using them for all of your rental needs in the carolinas. Bless them

Tawanda is very RUDE! She has no customer service skills I went in there and ask her if I Left my debit card there first of all she goes no and I said well maybe someone else found it and put away not only did she not look for it but her explanation was if somebody had it I would know very rude indeed

I had an amazing experience at Best rental car in Charlotte NC. Kaja, Sid and , tawanda helped me out with a smooth transition with getting me a rental car. They went above and beyond. Problem solving skills are unmatched and are very professional! #BESTRentalCharlotte

Tawanda Wise was very pleasant and helpful from beginning to end. She answered all my questions and made sure I was satisfied with my rental. I will definitely use their service again and recommend them to my friends and coworkers. Good Job Ms. Wise!

You get what you pay for, Best is on the inexpensive side, the car worked fine, not the cleanest, the employees were ok, it was busy. But, they charged a $200 deposit. And I still have not got it back. Rented 5-11-22. Still no return as of 5-23-22.

Worst Car rental place in the South. It says Best Car rental but its really ACE CAR RENTAL WHO HAS BEEN ALL OVER BETTER BUSINESS BUREAU FOR TERRIBLE WORK PRACTICES. INCLUDING THROWING PEOPLE OUT OF CARS THEY ARE ALREADY IN CAUSE OF A RESERVATION

Priceline is terrible but this place helped make everything work and Kiara was so helpful going well above and beyond to make what we had work. I'll not rent a car from anyone else again. Thank you again Kiara and Best Rent A Car!!!!!

They gave me a car that kept having malfunction warnings and the windshield wipers were bad and charged me for an extra day that I didn’t use the car. Also did not return my deposit. Pls be careful when renting from this company .

Wonderful staff, from smooth airport shuttle pick up to car check out (thanks Jhanee!) Only complaint is the heat in the facility. Wow. Employees need more AC and ability to wear lighter clothing for human working conditions. !

They were going to charge a 150$drop fee to leave it at airport instead of where we got it from and we had to Uber back instead of taking shuttle back to hotel I depence location was great One bty airport rude and unfriendly

Tawanda wise was really nice and respectful she helped me with everything I needed done and got the job finished within a quick and reasonable time I definitely would recommend 10/10

I have been dealing with the staff for about a month now due to my car being in the shop and they are a DREAM made renting no issues and The pricing is reasonable! Love these guys !

Courtney is the best! I’ve been renting cars from here for a year now. It’s the best cost and very convenient with the shuttle service. I’ll be coming here as long as they’re here

I enjoyed the personality of Hosea when he picked me up from airport. he made me feel welcome with his attitude he didn't make me feel like hurry up. so thanks for all your help

My experience with ACE/Best was wonderful. Kaja made my process very smooth and she did it with a smile. If Im ever in need Kaja has made me want to be a returning customer.

Had a great experience with these folks and got to drive a Hyundai Elantra, which I fell in LOVE with… that will definitely be my next vehicle. Friendly staff, great prices.

Staff was great! Very polite and professional. Kayland payed special attention to my needs and was most accommodating. I will definitely be back to do business here! …

Kept me on hold for 30 min. THhe lady that works here always says to HOLD she never ever just ask what you need. Whether you call in the morning, afternoon or near closing.

ONE OF THE WORST 30 MINUTES OF MY ENTIRE 60 YEARS ON THE PLANET! ZERO STARS IS MOST ACCURATE... CLASSLESS. RUDE AND RIGHT DOWN NASTY..I WOULDN'T ALLOW DOGS TO RENT HERE!!

Tawanda Wise is the best I came in Got what I needed she showed respect. I will return my service you follow the rules u you get your deposit back I got mine‍♂️ …

I had a really great experience at best rent a car. The process of getting my rental was quick and Cayland was very helpful! I will rent from here again (:

Best rent a car went over and beyond to make sure my trip was great. Cayland was the best customer service rep. Friendly, courteous, and very helpful!

Tawanda and Cayland were very helpful, courteous, friendly, and funny. I had a minor complaint and they fixed it right away! Be sure to ask for them!

Ms. Tawanda at your Wilkinson Blvd location was a lifesaver! I had a flat and she helped me get back on the road. Such great customer service!

Car was not clean, had pet hair all around, dirty floor mats and seats. Representatives were friendly and helpful. Price was very competitive.

Cayland was great put me in a nice car for my birthday trip, thank you so much for having such a nice and wonderful employee. Tammy Bazemore

I've worked with Cayland, twice coming to rent a car and have received excellent service. I Would recommend him time of service. Thank you!

We had the fabulous Reek help us and he was amazing! made sure we had a nice car for our 2 hour trip and was very friendly 10/10 service!

Thank you Kema!!! She was very professional, proficient & knowledgeable. This definitely the place to go for your rentals …

Clean, affordable, easy!! Great service and 10/10 recommend when the line at the airport is unmanageable …

Love the space and the staff is incredible. I always use them and highly recommend that anybody else does as well

Cayland helped me with rental , he was on time pick up and drop off service. Great prices. Would rent from again.

Carmella, Cayland, Tre, & Tawanda Have Been Awesome Assisting Me With My Rental. I Will Be Renting Again.

Kaja provided Great and efficient customer service an on Wilkinson Blvd , Charlotte , NC. Ace and Best

I'm pretty sure most of these positive reviews are fake cause this place is the worse in Charlotte

Cayland was super helpful. Also it would help if i could create a profile for a speeder checkout.

Tawanda and Jhane gave us the best service. They were very professional!!! Highly recommended!

DON'T GO HERE! SERVICE IS SLOW AND UNPROFESSIONAL. YOU HAVE BEEN WARNED!

TAWANDA WISE IS AWESOME! VERY RESPECTFUL, NICE CUSTOMER SERVICE …

Tawanda was very nice and helpful will be using your services again!

Carmella and Cayland were wonderful and made the process super easy!

Cayland and Carmella were very helpful and professional. Thank you .

Great service! Ask Kema to sing for you she has a beautiful voice!

Tawanda was amazing great customer service skills and very nice

Great customer service from Cayland! Will be using them again!

Horrible customer service & experience renting car from them.

In my opinion this place needs more options for rental cars.

Terrible vehicles, poor communication. Will never be back.

Rental agents were great!!!service was outstanding!!!

Excellent service and super friendly people! Thanks!!

Awesome service!!! Cayland was friendly and helpful

Tawanda & Cayland has been great kind and helpful

Tawina was very helpful and I enjoyed the service

Very professional , quick service, and on time

Cayland did a great job. He deserves a raise

Cayland was great. Always on top of his game

Very friendly and up front with all fees

Carmela in Charlotte was a great help

Cayland is amazing awesome service.

Very good service. Very friendly

Good place to rent a vehicle

Super Friendly fast service

Awesome! @Tawanda wise

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