Better Roofing USA, Inc. is a Roofing contractor located at 2530 E Southcross, San Antonio, TX 78223. It has received 206 reviews with an average rating of 4.6 stars.
Monday | Closed |
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Tuesday | Closed |
Wednesday | 9AM-5PM |
Thursday | 9AM-5PM |
Friday | 9AM-5PM |
Saturday | 9AM-5PM |
Sunday | 9AM-5PM |
The address of Better Roofing USA, Inc.: 2530 E Southcross, San Antonio, TX 78223
Better Roofing USA, Inc. has 4.6 stars from 206 reviews
Roofing contractor
"My parents just got their roof replaced"
"My wife and I have lived in our home going on 5 years"
"Top notch and impeccable customer service! They replaced my hail damage roof last year and did a fantastic job"
"These are pics of Better Roofing rolling out and applying synthetic underlayment over the old tar paper before removing said tar paper to inspect the wood underneath"
"So after the storm about 2 months ago I called this place for a quote on replacing a portion of my roof"
My parents just got their roof replaced. Almost 2 months ago, another company started to work on the roof, which my father gave money up front for materials. They did remove the old shingles, but after that, they never came back. A friend referred me to Better Roofing. As soon as the guy came to measure and give a estimate, I felt very at ease with the way the employees carried themselves. With the great affordable price, offer to finance if need be, and just genuine interest from them, my father and I knew that it would be a great decision to go with them. This was of course getting other companies to also give us quotes. The work got done in one day. Everything looked great. The following day we went to the office to go pay the bill and and expressed our gratitude along with some questions. The office manager Ashley, did show interest in fulfilling all that was asked. One concern that we had was that the rain gutter in front had a small gap that wasn't there before. Ashley decided to hold off on the payment until one of the associates would go out to adjust that, which did get resolved within an hour. The whole staff was attentive and mindful of all of our request. Definitely would recommend them to others. My brother will be getting them to come give him an estimate this coming week. He is very interested in getting work done as well.
My wife and I have lived in our home going on 5 years. We had severe hail and wind damage all over our roof. We tried several times in the past to get roofers to provide a quote etc. but we never trusted them or the process. That all changed once we met Javier and Juan of Better Roofing USA. A neighbor gave us their info and told us the process was smooth and painless. We contacted them and they came out the very next day to evaluate our roof. I must say we were hesitant due to all the issues in the past BUT... these guys were super professional, explained everything, gave us a Roofing 101 tutorial so we had a better and more clear understanding of this process. We really value and appreciate Javier and Juan so much and highly recommend the company with 5 STARS. Within a few days we got a brand new amazing and beautiful roof! Way better than the original cheap materials used by the builder plus a better warranty. We are so grateful to them for making this process seamless and worry free. They had a crew out, they cleaned up everything and installed our new roof in one day. Seemed to good to be true BUT this was our experience. If you are in need of any roofing services - give these guys a call. They are trustworthy and honest, plus patient as my wife has a ton of questions and they answered them all. Thanks again Javier and Juan.
Top notch and impeccable customer service! They replaced my hail damage roof last year and did a fantastic job. Orlando Salazar was awesome and a true professional. Last night was the true test of my roof with the big storm. I noticed a leak in my upstairs laundry room and I determined it was coming from one of the vent pipes. I called Orlando Salazar today and told him that I had a leak. He told me that he will come out tomorrow and call me in the am to give a specific time. Low and behold a couple of hours later after speaking to Orlando, I was away from home during the evening, I receive a phone call from Better Roofing telling me that one of their guys is there to check the leak. Wow, I was expecting to see them on tomorrow. I told the lady on the phone where I thought the leak was. The guy found the leak and fixed the problem. One of the roof boots caved in and was collecting water. They fixed the problem pronto! I have never experienced this fast turn around service in my entire life! I highly recommend this company for your roofing needs. They stand by their work. I'm extremely pleased!!!! Also, I'm an Active Duty Military Officer just in case other veterans are looking for a good roofing company that have taken care of veterans.
These are pics of Better Roofing rolling out and applying synthetic underlayment over the old tar paper before removing said tar paper to inspect the wood underneath. I don't know what the purpose of this is because I do not know much about roofing but it would seem that if you cannot inspect the OSB plywood decking underneath the old tar paper, you can't really guarantee that that synthetic is being applied to durable, supportive wood, right? I checked on Google and sure enough, nearly every manufacturer voids any warranty for any shingle if the system with which it was applied did not include inspection of decking and adhering ice and water barrier to the wood itself and then nailing the synthetic on it as well. I guess I could be wrong, but they sure didn't like us taking pictures of them doing this shady thing. They moved very quickly and they had it all covered up in moments. The house next to me and the one across the street both required wood replacement because here in Cibolo, most houses were not built with metal drip edge. But their contractors removed all layers to deck. Seems more thorough that way. Somebody please let me know if I'm wrong. I will gladly change the review
So after the storm about 2 months ago I called this place for a quote on replacing a portion of my roof. The guy that help me came to my house the following morning and the experience was awful. This guy got out of his truck and before me saying anything and without him looking at anything he said. "I recommend you replace the whole roof". The house is less than 5 years old. I told him that it was just a small portion that needed fixing or replacing. I told him the hail didn't even hit my home. I made up a story and told him I had other roof companies come out and they told me that the roof was good. That the only part that needed replacing was the part I told him about. Once I said that he changed his whole story. I do have some experience with roofing so he was not going to take advantage of me. I would never do business with a company with this type of representation. I followed up with him just to see what they would charge me and he said on multiple occasions that he just need to finish the quote. I never got it! I did find someone else to do it.
Better Roofing USA, Inc's team was very responsive after Hurricane Laura and submitted their roofing replacement estimate quickly. And since Better Roofing USA had the best price and great Owens Corning roofing products my selection of Better Roofing USA was easy to make. And another Better Roofing USA project was completed on the same street that I live for my viewing. Better Roofing USA delivered the materials fast and performed all of the work in a safe and high quality manner. One of the key personnel, Carlos Arevalo represents Better Roofing USA with a very professional approach and assisted us throughout the project preparation & to the completion of the replacement of our roof. I will be using Better Roofing USA on another roofing replacement project in a few weeks at another of our homes damaged by Hurricane Laura in Sulphur. Thanks again Carlos Arevalo and your #1 team. FYI, I have sent Carlos's business contact info to a few of my friends in need of a new roof. I only did that because of confidence in Carlos's team. Brian B. Sulphur, LA
Not an honest or reputable outfit in my humble opinion. Once they get paid forget about any other fix up work! I tried to give a zero or negative rating, but you cannot go that low??? They replaced the roof the first week of December 2021. It did not leak the last rain we had. One problem was the debris that ended up all over my attic. Orlando Salazar said he would have a man come and clean up. They never did show up. The second problem was the missing "750 Vents" that were not put in, even though they were on the first "contract." They were not listed on the second "contract." I notified J. Carlos Arevalo and sent him a picture of the first contract with the 2 new vents. He came by in January 2022 and went up in the attic. Left a card with my wife and said he would get back. He never did. I tried a text to Carlos weeks ago, and my number is blocked. Find someone else to fix your roof.
EASY business to deal with Better Roofing. Joe and Ashley; Safe, Reliable and Responsible work. Single Family home done with upgrade shingles within 1 day. I appreciate the style and the education provided by Joe when selecting a change for my home. After all, "Home is where the heart is.." Joe made himself available and staff on the weekend and welcomed any concerns, like the start arrival time so I can let my doggies out. Ashley, also looked after me and followed up with phone calls, making direct invoice to me. She has such a postivie work attitude. Joe and Ashley, I felt like all my questions were answered and felt this was a true investment. Thank you. I recommend this company because of the excellent customer service and warranty provided. To the roofer, you guys are the true artist placing shingles and making my home appealing.
These guys were great! After sustaining damage from Hurricane Laura we were in desperate need of a new roof. We saw Joe giving our neighbor an estimate so we called him over. He gave us a great price and they were ready asap to get started. After a rain delay due to Beta the crew came out tore off the old one and had new roof on the same day. They'll be doing several more in my neighborhood. Very happy! Thanks guys! Now when it comes to the referral gift...I wouldn't get excited. We referred a few people, received 2 referral checks of $200, first check was good, second check did not clear. ....UPDATE...So a few weeks after Hurricane Laura, a second Hurricane Delta came through and added fuel to the fire. We were fortunate that our roof had already been repaired and we did not receive any more damage. Thank you again!
Very unprofessional salesman gave me a quote and a date to install. This same salesman called me the weekend prior to the install date and asked if I would allow them to move it up to Monday. I agreed and took off work and waited and they never showed up and didn't bother to call. I called the Midland office which is a joke. The San Antonio office finally got him to return my call. The salesman proceeded to tell me he had forgot that he moved me up to Monday. I had already drilled holes in my roof to mark vents. Shame on me. Anyway, I was not very pleased and let him know it. Not sure if the companies work is any good or not. However, this type of treatment is not what you would expect from a business. A business is only as good as the promises it keeps. If you don't want a job, save your customers time and say so.
My parents house is a old house and we got serval quotes on different roofing companies for our roof that was leaking really bad and we had came across better roofing USA inc , asked questions to customer service about my parents roof and gladly they approved us very fast well Maintained with there service provided , always following up with their Procedures on the roofing installs and inspection very professional and orderly manner definitely had no problems with the company at all , on time , they also cleaned up after themselves picking up every nail off the floor . And did a wonderful job on my parents roofing , came out very professionally and looking like a brand new house because of the roof how they installed it . They were very Excellent on their job would definitely recommend them again .
Mr. Orlando was very easy to deal with , after review of bids I decided to go with Better Roofing, they were able to start in next to days form contact with them. He explained due to Hurricane Laura my options on shingles and he was able to provide the 110 to 130mph shingle we desired in Lake Charles , La. , the crew were very professional and installation was completed in two days as we have a larger home. The yard before and after installation was cleaned and no nails to contend with. I called Mr. Orlando for a roof inspection after Hurricane Delta came thru and he was here to inspect our roof in two days. There was not one shingle missing and that in itself says how good of installation was done on our roof. I would recommend these folks for anyone needing their service. John Edwards
Review from Del Rio Texas let me start off by saying Mike and Armond excellent guys answered all my questions and concern and treated me like family helping me get a roof as quick as they could . I called on a Saturday and addressed my concerns of a baby being born soon and didn't want roofers on the house with a new born baby. The guys made me worry free and said well have a crew there by Tuesday and by Wednesday the roof was done. I can say the quality is excellent because on Friday a 60 mph storm rolled in with about an hour of rain and no leaks or missing shingles. I will be using this company they next time a storm rolls in and damages my roof again. Again thanks to Mike and Armond for treating me like family and taking care of my roof and guaranteeing the roof for 5 years.
Some of their employees were driving a white newer BMW suv. Very erratically and speeding like crazy. I don't know if they were going to a job, home, etc. But really? You couldn't do it in a personal vehicle, you had to do it in a brand new suv with paper plates and ur logos magnetically on the front driver and passenger doors? When I tried to call in about this, whoever answered the phone is about as smart and useful as a box of rocks. I explained to her what was happening and what was going on and told me the owners weren't in but could take a message, and then asked for a description of the vehicle after I just gave it to her.. I wouldn't be surprised if it was the owners speeding around in what they think is their "nice" soccer mom BMW suv; they "think" is fast..
The Better Roofing representative that I dealt with was named Orlando. He was honest, sincere, and friendly in his demeanor and personality. I had a new roof completed on 7 Sept 2023, and I am satisfied with everything from start to completion. They arrived at 0645 hrs, and they completed the roof job by 1600hrs the same day. The crew was professional, efficient, and my roof looks great. An inspection by myself and representative revealed only one small issue. A couple of nails left behind that the crew immediately picked up. The gutters and my yard were cleaned of all debris. Overall I am very satisfied with Better Roofing, and I would not hesitate to recommend them to family and friends. Keep up the good work. Professional from beginning to end.
This company had replaced a roof on our home before we bought it last year. A scammer ce.to the house and said that he was working on a neighbor's roof and saw squirrels going in and.out of the vent and that there would be damage. Unknown to me, he had lifted the side of the vent actually damage it. After they ran away when they found.out that I wouldn't.give them cash to fix the roof, we figured that it.was a Scam. We contacted Better roofing and they came out the next day to check out what was damaged by the scammers, fixed the roof, and did not charge us! What great service! If anyone needs roofing work, this is the company! Sorry this review is so.late, but this is well deserved and not forgotten.
These guys are great. Tony Santos was my point of contact and any time I called, he answered. He came out and inspected my roof and gave an excellent estimate for the damage that occurred from a recent hail storm. I ended up replacing the whole roof. He was very accommodating and knew immediately what needed to be done. Tony kept me post on when his crew was coming. Once the work was complete, he came out and inspected the roof and made sure the site was clean of any nails and debris that the crew missed. Roof looks fantastic and with the new ridge vents, the house is definitely cooler. Thanks a bunch Tony and thanks to the excellent work done my Better Roofing Crew. I would Highly recommend them.
I had hail damage to my roof in May 2021. I even had a few holes went through the wood decking. I called Better Roofing and they came out right away to cover the holes while waiting for the insurance company. Mike Z was awesome. He was highly responsive and walk me through the process. My insurance company was playing games and was trying to not pay out what I was owed. Mike was there for the inspections and re-inspections and sent multiple emails and did everything he could until I got what I was owed. He was always available for my questions. The crew showed up on time and did a great job. I highly recommend them and even recommended them to my parents. Thanks you Mike.
Had Javier Sanchez work with me when I had concerns about my roof. He and his co-worker came over for a free walk through and pointed out both hail and wind damage. We worked quickly with insurance and upon approval, scheduled the work right away. The team was there bright and early and finished the job in just one day, even a great cleanup and nail sweep! This was nice so I could move on to other things the next day. A shout out to Javier when we found out one of the nails punctured the A/C freon line as he had some A/C techs come out and fix right away. Outstanding service and did an awesome job. Highly recommend if looking for good inspections and roof replacement.
Juan Carlos gave me great customer service, explained everything to me, and gave me the lowest bid out of the 5 others. He answered my questions, even through text when I was working. The roofing crew was very fast and finished in one day. I understand it had been dreadfully hot so when Juan Carlos inspected the roof I saw some little things not to my liking, so he called the crew back over to do what I asked. One crew member wasn’t happy, I understand it was hot, but I’m the customer and Juan Carlos made sure I was happy! Even my neighbor was with me and also got an estimate for her roof! I love my new roof now!!
After damage from a recent hail storm, I filed a claim with my insurance. This was my first roof replacement so I was a little nervous to go through the process. I already heard that Better Roofing was the way to go and I already new the guy to call is Javier Sanchez. Javier made the process very easy. He came out to look at my roof and had his team out there in just a few days. I was very impressed with the work that was done. Javier even called me twice after they were done to make sure I was 100% satisfied. This is the company to go to with 100%! Ask for Javier Sanchez! He will take care of you!
After some wind and hail damage in our neighborhood, I noticed that many of my neighbors were using this company for their repairs so I gave them a call. They were professional, friendly and quick to get me on the schedule for a free inspection. The process could not have been any easier. They met with my insurance adjustor and dealt with everything on that end for me. My roof was started at 8 am the next week and they were finished and cleaned up by the time I got home from work. I would recommend giving them a call if you suspect you have damage and are in need of a new roof for your home
I am very satisfied to have my roof replaced by Better Roofing with good quality at reasonable price. Tony Santos was my contact and he showed his professionalism to guide me through the whole process from inspection to insurance claim to completion of work. The task was well planned and timely scheduled. The crew came promptly at 7:30am and finished the job at around 4:30pm and then cleared away all the debris. Next day an inspector came to check the work to ensure everything well done. A certificate of 5 years labor warranty was also issued to me. I strongly recommend Better Roofing.
Nothing bad to say at all...It was easy quick and they took care of everything! Juan Carlos is great at what he does and answered all my questions and guided us thru the process with our ins company! They even replaced some small peices of plywood on the roof that were just starting to go bad and didn't even ask they kust did it cause it needed to be done! If we ever need a roof done again they will be the ones we call!!! We really appreciate everything and how easy it was to make sure our house is protected with a better roof! Thanx Juan Carlos From the Castro Family!!!
I can’t boast enough of how Gabriel and his crew from Better Roofing came and took care of our roof. They definitely helped us from start to finish. As a new home owner I had no clue how to begin a major roof repair that was desperately needed. They walked me through the process. They called me on next steps and kept open communication. I was concerned with the Tx heat and I noticed they care for the well-being of their employees and that meant something. In the future I’m calling them for any other roof repair we need! Thank you guys for taking care of our home!
I hired Better Roofing to repair and replace my roof from hail damage. The crew showed up at 7am and were on it! All roofing material was removed and taken away. I was very impressed on how each person had their own section..the demo was fine tuned! It took between 6 or 7 hours to complete the job. Clean up was immaculate! I am extremely satisfied with this company. They took care of all the claim paperwork. The next day Better Roofing sent someone out to check the work, and to make sure I was satisfied! One of the best companies I've seen out there!!!
We had hail and wind damage back in May. Mike Zimmerman came out the same day we called to inspect our roof and to put a patch where tiles were missing. We had to fight out insurance company to get our roof replaced and Mike was a great help with that. We might have given up and just paid it ourselves. The roof was done in one day (single story) and looks great. On the way out of the yard the roofers caught our gate with their trailer. Better Roofing is paying to get it and the post replaced and it will be better than before so no issues there.
Originally made contact with Orlando. Art followed up with some additional information. We made the decision and literally early the next day they team was here and ready to work. They finished the roof on our house in one day. The whole team was very polite, respectful of the property and cleaned as they progressed through the day. By the time they left, the only sign that they were even here was the yard sign they left by the curb. I don't mind doing a little advertising for them since they were great! Very Happy I found them!
This house has been in my family since 1968 and when I came back home to live the roof was in bad shape. I called Better Roofing and Tony came out and gave me a bid that was really, really, liveable. I told home my home owners insurance would cancel by 12/6/19, Better Roofing showed up on the 3rd and completed on the 3rd. They saved my insurance from canceling the roof was on the day before it rained. I am really happy with my roof and I will tell anyone that needs a roof to call Better Roofing. Thank you so much Better Roofing.
Mr Javier Sanchez was the Sales Regional Claim Specialist for Better Roofing.. He was very professional. His company did an excellent job on replacing our damaged roof and installing a new one. I was amazed at the rate they gave me a quote and started and finished the job within three days. Many of our neighbors came by and wanted Better Roofing to do their roofing projects. We are very pleased with the costs, quality, color and and appearance of our new roof. I would highly recommend them for your next roofing project.
I currently am presently hold a position with better Roofing USA Inc my experience working as a claim specialist helping homeowners through the transition of getting their home re-roof paid for by their homeowners insurance has been a great an outstanding experience the integrity of this company will not be compromised. In conclusion may I say that I am highly thankful to the owner of better Roofing USA for a very humbling experience working for this great organization. Better Roofing USA Inc "a name you can trust"
The shingles on our roof were damaged during a hail storm. As an Army retiree, I found Mr. Javier Sanchez, also an Army veteran to be refreshing. His "look you in the eye" candor and sincerity about what needed to be done to our roof, and the start to finish process, gave me confidence to sign a contract with Better Roofing. The team of roofers that tackled the job were professional, efficient, effective, and courteous. My wife and I are extremely happy with the outcome and the cost of our new roof.
Cannot say enough good things about this company & the way Orlando Salazar has always taken care of business. They have always been responsive to every request I’ve had. I first dealt with the company when the block of houses in my neighborhood got new roofs. It was to our upmost satisfaction. Now I’m in another house with an issue, and Orlando came out the same day I called. It’s already fixed. They are true to their word. I put this number under Roof in my contacts. I will always use them!
Number 1 customer oriented company. Carlos Arevalo and Juan Aguilar tagged teamed the process of inspecting and gathering info to submit to our home owners insurance. They also made themselves available when the insurance adjuster came to validate claim. What an easy process. Mr Art Gonzales, the Operation Manager ensured the work was accomplished flawlessly and expeditiously. Final product is outstanding. We recommend this company wholeheartedly. Thank you for a job well done.
Victor & Orlando gave me an excellent service. Since the first face to face meeting. They were very professionals and respectful they did the job the day that they told me and his company replaced the whole roof of my house in one day. ( 1 story home 3000 sqft ) They left my house very clean and the next day Victor came to verify that everything was ok. also he personally pass his magnet all around the home to make sure that all ground was clean of nails. Highly recommended
My name is Cindy i live in Del Rio Tx. My roof was in bad shape due to a old house but we recently had an aweful hail storm with baseball size hail so our roof was tore up and leaking.The only company that was able to finance us was BETTER ROOFING .They were able to help us and work with us. Me and my family are so happy with our new roof. The crew was hardworking and proffessional and finished our roof in one day. I recommend better roofing to anyone needing a new roof.
This is a GOOD company to do business with!! My family used Better Roofing during Hurricane Ida in Oct. 2021 for a roof replacement. They were very professional. In 2023, we had a warranty claim. Their senior Rep. Ashley was the VERY BEST! She was extremely knowledgeable & professional & helped us every step of the way! Our claim was processed and/or approved within days. BRAVO to a company ‘FINALLY’ w/ dedication & superior staff who provide service AFTER the SALE!
First and foremost, BETTER ROOFING is an awesome company! I've had the pleasure of meeting two great individuals that work extremely hard for the company and ensure satisfaction from their customers. I want to personally thank Mr. Armond Oliphant and Mr. Art Gonzales for treating me like family and ensuring the job was complete to its fullest. I will continue using BETTER ROOFING for any future restorations. Thank you again for all you have done!! Art Anthony
Mr. Tony Santos came out and worked with my insurance company. Not only that upgraded to a 40-year roof Hewas very helpful and punctual started in the morning bright and early and finished same day. I would highly recommend Better Roofing to anyone needing roof repair. Feel free to come by and look at my house located in Selma Texas they did a wonderful job. They have an A+ rating with the Better Business Bureau. They went above and beyond my expectations
I had the pleasure of doing business with Better Roofing USA, Inc./Orlando Salazar and was very pleased with the work completed. Repairs were also completed to the front of my house that was damaged by water. Good quality material was used to make repairs. Overall I was very satisfied with the work performance, professionalism and information communicated by Mr. Salazar. I would recommend this Company to relatives and friends without hesitation.
We had our roof replaced after a hailstorm. Several neighbors had their roofs done by Better Roofing and were happy with the results, so we did the same. Our point of contact, Mike Zimmerman, did a great job of explaining our options. The job was done in one day including cleanup. Better Roofing was present during the insurance adjuster’s visit, and advocated on our behalf, too. The roof looks great now and it’s much nicer than the old roof.
We are out-of-town owners so we were glad to have this contractor we could trust. Our insurance company referred BETTER ROOFING to us. They were great. We had the whole roof (including underlying sheeting). Good price. Showed up right on time. Got the work done within two days. Cleaned everything up. They even straightened a couple lengths of gutter which was not in their scope of work – added value! Inspector reported excellent completion.
The work on the roof was good. My complaint is with Juan Aguilar. He "gave me his word" he would get a crew to replace rotted fascia on my house. He never fulfilled his promise, once he received his money he ignored my follow up calls and messages. He is untrustworthy and lacks integrity. Why not be honest instead of wasting my time attempting to follow up on work you never intended to complete? Very unsatisfied with Juan's work ethic.
Carlos and Orlando went above and beyond installing our new metal roof in Del Rio TX. The crews they assembled and supervised were extremely knowledgeable and proficient at doing their jobs. We would highly recommend them to anyone who needs a quality roofing job done, at a fair price. They did a fantastic job working with our insurance provider as well. There will be no hesitation to hire Better Roofing USA in the future.
Was amazed by the service provided by Better Roofing USA recently when I had to replace my roof due to a hail storm. My agent, Javier Sanchez, walked me through every step of the process which I am so thankful for!! The BRU company delivered quickly with great quality and ensured my home was clean and clear of materials and nails. I have and will continue to recommend this company to anyone needing a roof replacement.
Had a great experience. Used better roofing for an insurance claim / replaced roof. I was referred to them by a friend who recently used them abs I am glad I did. Carlos and Orlando came out the next day and assisted me they could replace my roof quickly and would be under or match the insurance rate. It was a day between insurance assessment and them completing my entire roof within a day. (Removal and install)
I highly recommend Better Roofing, USA! Mr. Santos was always prompt and dealt directly with my insurance company so that the cost of my roof was entirely covered. The crew was quick, finishing my home in one day. Afterwards it was like they were never here except that I had a brand new beautiful roof that has already been complemented on by several of my neighbors. Hats off to Mr. Santos for all his hard work!
I recently had my roof replaced by Better Roofing USA. I was originally working with another roofing company, but they were not very responsive, and I lost faith in them. I spoke to Diego Fernandez on a Thursday, had a quote the same day and the job was completed in one day the following Monday. The cleanup work was good, the quality and speed of the work was great, and the price was very reasonable.
Insurance estimated quote included replacement of SolaTube that wasn't done. All they say is that they don't do Solatube. Asked for money back and they have been saying since March that they will get someone out. Also had to tell them to replace fascia board in 3 areas and response was that that's not part of the roof. Looks like it to me so they did it after I complained. I will not recommend.
The work that the guys did was good, the process it took was frustrating, for one your drinking on the job and decide to discard beer cans on my yard. Then you go take a piss behind the neighbors building when there is a store across the street. Finally when it's done you leave nails all over my driveway, i don't want to pay for new tires and i don't want my kids to get hurt, by a Damn magnet!
The wind damaged my attic vents during Christmas week and Better Roofing came out to investigate and offered to cover up the holes for me in case of rain and until I figured out what I wanted to do. Once I decided to replace them they came out right away and at the exact time they said they would be there. I thought the price was very reasonable and they did the job very fast and efficiently.
I recently had the pleasure of hiring Victor Manuel for a roofing project, and I must say that I am thoroughly impressed with the quality of his work. From start to finish, Victor demonstrated exceptional professionalism, craftsmanship, and attention to detail. He is especially responsive. Whenever I had questions he wouldn’t hesitate to answer. I will definitely be using his services again.
Better Roofing USA was fantastic, and very easy to work with. They gave a free estimate, maintained contact throughout the decision making process and were on time ready to work the day of the roof repair. I assumed it would be a two day job, but they came with a large crew that was able to finish the same day. Very happy with the work and would definitely recommend to anyone in the future.
My Better roofing representative Art was AWESOME, he answered question regarding my roof replacement that never even occurred to me to ask. They helped with Financing option which was great. The install crew was very fast, thorough and left my home like they were never there. My entire experience was exceptional. I will definitely use them again and recommend them to family & friends.
Better Roofing USA, Inc. They did an OUTSTANDING job replacing our roof. They came out with a large Team completed the process in 2 days and took care of the “Deductible” . My point of contact here in San Antonio was “Juan” and he kept us informed about the process from start to finish. When the roof was done, they completely cleaned everything up!! We had an “OUTSTANDING EXPERINCE”.
Better Roofing did an outstanding job on replacing my roof due to hail damage. The crew did the job in one day! I was amazed at their work ethic and their work was fast and conscientious job. Tony Santos project managed the job from start to end. Tony kept me informed throughout the process. Tony Santos did an outstanding job and I would gladly refer any customer to this company.
Thank you Better Roofing for my new beautiful roof!!! Carlos provided excellent service! He was there through the whole process, beginning to end! Answered all my questions we had during the process! When it was time to get my roof they came out early in the morning and by the time I got home from work I had a brand new roof!! All done in one day!! I am very pleased and happy!
Getting Better Roofing Usa was the best decision I ever made. They were easy to work with and very polite. They were very knowledgeable and explained everything that they would be doing.They showed up on time and promptly started replacing the roof. As hot as it was they did a fantastic job. I would recommend them to anyone and already have. They were very professional.
My salesman was Javier Sanchez. I was worried at first as Javier said he liked to treat his customers like family and my family ignore me. Javier gave me a lot of attention and spent time explaining all my roofing questions. He was here to talk to the insurance claims adjuster. He always answered my phone calls. I'm just waiting for some rain so I can test my new roof!!
Thank you Better Roofing for my new roof and excellent service. Carlos provided excellent service. He meet up with the Adjuster and I was able to get a new roof. I’m so glad I didn’t have to deal with all that stuff. They also provide several different styles of materials and colors for the roof. I was able go with a new color. Highly recommend! Respectfully, E.Jimenez
Better Roofing and Mike Zimmerman are top notch! They did everything they said they would and did an amazing job. Mike made several visits and phone calls just to make sure all was going according to plan. Mike went well beyond our expectations. The crew cleaned up beautifully after the job was completed. Thanks Better Roofing and Mike Zimmerman for a great experience.
I sourced Better Roofing USA Inc. to do my roof after the April 2019 hailstorms. I worked with Javier Sanchez and he did an amazing job coordinating the entire roof process. He ensured a seamless process from the claim, roof install and final payout. The owner Orlando was extremely helpful in guiding through the supplements and insurance process. Great Job all around!
I hired better roofing a month ago and it was an incredible experience..I am a single mom and I didn't know the process or what I needed to do...Victor Cabrera helped me along the way..from start to finished..he is bilingual so he took the time to explain everything..the service was done very fast. They even cleanup. My roof looks so good... ..thank you Victor
Good guality n job well done I love it! They had all my roof done in one day . Mike very helpful kind . made it so easy did all paper work for me n lady at office MARCI very kind n nice good customer service .no mess left behind very clean i give then more than 5 stars Thank u all for my roof good birthday/Xmas. Also good way to start the new years! Thank you
I recently had my roof done by Better Roofing, and I couldn’t be happier with the results. The team was professional, efficient, and did an excellent job. They were also very communicative throughout the process, keeping me informed every step of the way. I highly recommend reaching out to Carlos from Better Roofing for anyone in need of roofing services.
Tony with Better Roofing did a fantastic job getting our roof replaced in a very timely matter. We called Friday to inquire about getting a new roof, they had a crew out Monday and got the roof done in one day! This is actually the second time we’ve worked with Tony and Better Roofing USA getting a new roof and couldn’t recommend them enough!
Company was very professional. They were responsive to questions I had about the process. They answered all my questions. On the day of installation they arrived on time and finished the job at a reasonable time and their work was very professional. The job looks good and after they finished installing the roof the clean up was very complete.
Did a great job replacing my hail damaged roof. My home is a two story with a very steep angle to it with shingles. They got everything installed perfectly in two days and no leaks after some rain with the new roof. I highly recommend this company for your next roof repair! They worked with my insurance company directly and it was flawless.
Exceptional work! Professional and prompt service. Arrived on site as scheduled and completed a new roof installation on our 2 story home in one day. Clean up was immaculate! Mr. Tony is very knowledgeable about his product and provided a great selection of options and colors to choose from. Would highly recommend to friends and family.
Got a recommendation from a buddy of mine to call Javier Sanchez with Better Roofing. Best decision ever made. When the hail storm hit, he came out quick to let me know if there was damage. Came back again to work with my insurance adjuster. Smooth process from start to finish. Super responsive and very professional. Highly recommend!
My home needed a new roof due to hail damage, and just overtired being an old roof. Micheal Zimmerman from Better Roofing was amazing. Great personality good work ethics always showed up on time. And went out of his way to get our roof done. I highly recommend them. Fast service and great work. I give them an A+. Thank you Micheal…..
Quality of work was spot on. Done in a timely manner. Vary satisfied with price and the styles of roofing shingles that were offered . Staff and rep. Javier Sanches was very professional and offered good suggestions also had ridge vent installed which we saw significant drop in utilities . I would and have referred this company.
It's hard to make a decision on a roofing company, Tony their salesman made us feel very confident that Better Roofing was our best choice, Orlando was very helpful and the crew was very professional, did a great job, answered all my dumb questions, were very attentive and cleaned up after, we are very happy with our choice.
Roof was completed in one day. Crew made sure everything was cleaned up before they left. You would have never known they were there. The finished product looks great. The price was very competitive and allowed us to save a great deal of money. Our representative Mike always kept us informed and updated. Great experience!!!
Michael Zimmerman fron Better Roofing was beyond professional, friendly, punctual, so helpful since the roof inspection until the completion of our new beautiful roof, such a pleasant experience working with a company with amazing guidance and customer care, so hard to find, we will recommend this company 1000 percent.
Mr. Juan Aguilar assisted me with my claim, worked with the adjuster, and made the whole process easy. Came in came and did my roof (from the beginning process to the end )in three days. Not to mention did a fabulous job! I Would recommend him to all my friends and family, if you need him tell him Rudy sent you.
Phil was absolutely amazing! I needed quick work done for an insurance inspection and Better Roofing was able to get the job done. They went out within couple of days of my phone call for the estimate and fixed my roof the next day! Would definitely recommend and will be using for any future repairs or work.
Juan Antonio Aguilar was very professional did an awesome job! took one day to do my roof and is great quality. Kept me up to date with insurance claim and explained what was the damages to my roof. Love that he has patience and explains everything in detail. Very punctual! I would highly recommend him!!
Our experience with Better Roofing has been fabulous. Their roof work is high quality and reliable. Dealing with management and workers was always professional. Management was always available to answer all questions especially those confusing insurance questions. I highly recommend Better Roofing USA
Armond O. and Mike were great to come out to our house and explain everything. No hard sales tactics. They worked with our insurance company. The new roof looks great. Their crew did a great job, cleaned everything and hauled it all away. I highly recommend this company for your roofing needs.
I was struggling with my insurance co. They did not want pay for roof replacement. JR communicated with them and like magic they paid for a new roof. Installation was quick and neat. Very happy would recommend JR Santos and Better Roofing to my family. My new roof looks beautiful. Good people!
Had better roof Inc. Came over to replace my roof, Mr Orlando's crew did excellent job and are happy with the results. Only took one day and the new roof looks great. The cleanup afterwards was also impresive, I would definitely refer them to my friends and family. Thank you guys.
Did a full roofing replacement, good value, financing quick and easy. Workers were on time, professional and did a great one day job. They even assisted with cleaning the neighbors drive was since some of the nails spilled over there, really appreciated that. Roof looks excellent.
Great quality work. Explained the process in a simple to understand way. Juan Aguilar really went above and beyond with his assistance really thankful for everything he did. Roof was ready in no time and looking great. Really recommend them to anyone in need of a roofing company.
I had a very positive experience with Better Roofing USA. The employees were courteous and professional. They answered all my questions and addressed all my concerns. The job was completed efficiently and on time. I have recommended Better Roofing USA to my friends and family.
This company is very good at what they do. I highly recommend them for roof replacements whether you have a leaky roof or if you have hail damage. They know how to negotiate with tough insurance companies to get your claim approved too! Call them and you won't be disappointed!
Arturo Gonzales was very polite, understanding, and explained every process of the job being performed. My husband ordered the forest green shingles and I love the way the roof looks. Awesome job. I was a bit nervous, but Arturo was very kind and very professional. Thank you!
i call for an estimate on Monday(02-17-20) Tony Santos came out same day and gave me an estimate that was reasonable next day roofers at my house early and remove old shingles and install new shingles all the same day. we are happy with the workmanship and products.Thank you
Better Roofing did a wonderful job with the assistance of Tony Santos. I had a lot of questions and Mr. Santos provided the answers to make the transition less stressful for me. I'm very pleased with the results. Thanks to Mr. Santos and the team of worker's. Great job!!
Better Roofing is a great company to do business with... fast quotes and fair prices. Orlando is always available to answer any questions. I have done a few roofs with them and their workmanship is superb. highly recommend using Better Roofing on your next project.
Sales Rep, Tony Santos, came out and gave us a good quota on our roof replacement. His crew was out a day early, finished the work quickly, and cleaned up afterwards. My wife was very impressed with the work and how fast they were done. --- Thanks Better Roofing
Orlando and his team are top notch. No wonder they have been in business for almost 20 years. From the moment that you contact them, every step is well communicated and the come through with what they promise, with super quality work. I HIGHLY recommend them.
Super pleased with outcome, all staff was perfessional and very knowledgeable on their skills. They were on time and work was done quick and went without interruption to our daily schedule. With all that is going on, they respected CDC guidelines. Thank you!!
Carlos and his team replaced my roof last week, and I am totally satisfied with the work. Carlos explained the administrative side of the project, the installers arrived on time, did an excellent job, and cleaned up after themselves. I highly recommend them.
I worked with Joe and Carlos here in Pflugerville in having my roof replaced after the recent hail damage. These guys are professionals who kept me informed of the progress and made sure I was serviced in good time. The finished job was excellent
Tony came to my house when the adjuster for my home insurance was scheduled to inspect my house for damage. Tony was able to schedule the replacement of my roof in a timely manner. The roof looks good and I will use this company in the future.
Great job !!!!!!! They did my roof in one day. The owner came out personally to meet with me and my wife . He explained the whole process and we decided to go with better roofing USA . Best decision I made this year. Thank you Orlando Salazar
We worked with Tony Santos, representative for Better Roofing and he did a great job in making sure to meet with our claims adjuster in reviewing hail damage and all the insurance process to replace our shingles. The roofers did a wonderful
Armond was great from start to finish! He explained everything and answered all my questions promptly. The crew was fast and efficient and they left my yard just as nice as they found it. Thank y’all for making this experience a good one!!
Had a great experience with Better Roofing. Mike & Armond were professional and responsive to all our questions. The job was done right and quickly. Highly recommend Better Roofing and we are thankful to them for the work they did for us.
621 reviews
4949 N Loop 1604 W Suite 250, San Antonio, TX 78249
620 reviews
4949 N Loop 1604 W Suite 250, San Antonio, TX 78249
295 reviews
4603 N Stahl Park, San Antonio, TX 78217