KIZZI SYGROVE. Complete lack of compassion, manners and professionalism. The receptionist is so rude not abrupt she could push some body over the edge. If a patient is in tears on the phone u should listen. This receptionist chose to talk over me, repeat herself n hung up on me. I've also lost count of the amount of times I've being left without my medication. Sometimes this has been days. The actual Doctors r actually very caring n understanding n easy to talk to but they need to sort out the reception staff. You would honestly think u was trying to get in touch with David Beckham not ur Doctor. No getting past these ppl who claim ' I'm not medically trained' well yes I know , that's why I'm asking to speak to someone else but u still don't get anywhere. One day the receptionist is going to dismiss a patient who has an urgent problem who could be helped n something terrible will happen. Only then will the situation change. 2 days I've rang in a row for medication n once again I'm told call bk in the morning.

I hope this message finds you well. I am writing to express my deep dissatisfaction with my recent visit to Dr Siyad Jimale at york Street health practice. I believe it is important to bring this matter to your attention as I value the quality of care provided by your establishment. Furthermore, I found the doctor's demeanor to be dismissive and lacking in empathy. Their rushed approach made me feel unheard and left me with unanswered questions about my health concerns. I believe that effective communication and a compassionate bedside manner are essential qualities for any healthcare professional. I understand that healthcare providers face challenges and that mistakes can happen. However, I believe it is crucial to address these issues to ensure the highest level of patient care and satisfaction. I kindly request that you investigate this matter further and take appropriate steps to rectify the situation. Thank you for your attention to this matter.

Absolutely awful. On multiple occasions I have been Faced with discrimination and verbal abuse from the reception staff as well as doctors refusing to deal with me at the time of an appointment. The premesis is absolutely filthy and is in a state of disrepair as well as being a hazard for those with mobility problems. The reception staff are entirely unprofessional and are completely incapable of the simplest of tasks and will frequently lie to patients in order to escape responsibility and will incite arguements at any time without any consideration to the people they have a responsibility and power over. The worst establishment in Leeds including the job center. The entire operation needs to be reconstructed without such vile, abusive, unprofessional, irresponsible, petty liars.

I'm only giving 2stars because the surgery not reception staff are so inconsiderate recently 3rd time now I've had to take time off to wait for medication i need and for some reason it takes them 10 hours to sign and electronically send a prescription. They don't realise how that can mess with people's heads couldn't fault Emily( support worker) and certain reception staff(I don't know all to say) but why why do they keep letting it happen I start a complaint procedure and that gets forgotten or lost. Not this time I've lost a3days pay now absolute set of wet wipes leave people with there heart medicines not once but 3 times now seeking legal advice

The staff at this practice are some of the most patient, kind and honest people I've ever met. They're absolute angels who deal with some of the most challenging patients I think you could come across. After reading some of the other reviews here I felt the need to set the record straight. The staff here selflessly help many patients the rest of humanity has already given up on, and they do so with grace and compassion. They deserve the utmost respect and gratitude. I'm not a religious man but God bless these people!

Undiagnosed illness exasperated by madness then I come off substance abuse to find mock the afflicted all this because... well they can lied to about procedures total disregard for people I aren't the only one... malingerer is one of my diagnoses! Disgracefull practices... …

Excellent doctors and nurses. I see Maggie Daniels the nurse often and she is such a credit to this GP surgery, very kind, highly knowledgable and caring. Thank you

Friend saw gp there today - she was great, treated him with dignity and respect (sadly this is not always the case in some places ) and have him hope.

Very knowledgeable staff. Very caring. Dovoted Doctors are very nice to patients. Almost everyone in there are very active..

Why do your doctors call people on bloody private or unknown callers. Call with your damn number on!

I had appointment 2:45 seen the doctor 3:30 why wasting people time

Disgraceful using an 0843 number for patients to ring …

Incompetently shoddy.