My last visit to blue cross was a very sad one , I had to have my 14 year old Siberian husky put to sleep. I can not begin to express thanks to the staff here, they are fully professional but still sympathetic . Everything was explained about the euthanasia fully but with great tact, understanding that myself as the customer was completely heart broken! Both the vet, vets nurses and reception staff were absolutely amazing and as a beautiful touch a few days after Nikita was put to sleep I received a heart felt, hand written condolence card.

My life turned upside down on Monday the 8th October 2018 when my beloved Pierre had to be put to sleep due to a very short illness affecting his spine and the use of both his legs. I honestly can not thank the support of the vet and nurse who helped me say good bye and cared for me as I has hysterical. Today is 13th Of October and I have just received a thinking of you card from the blue cross. I would really recommend this company they are so passionate about animals and caring for them.

I'm giving them 5 stars as they are free for people on certain benefits however there organization at the counter is poor at best as they don't book people in properly allowing people who have come after you with a appointment after you in first when there make a error and whilst dealing with you they'll start dealing with someone else instead of telling them to wait untill they've finished with you .the vets and vet nurses as well as support medical support staff are amazing as a whole.

We’ve taken our elderly cat there as we thought in emergency hospital will be the best option. At the door we were told we need to be on benefits for her to be seen. Even after we clarified that we don’t want anything for free and we will pay for treatment ourselves, our very sick cat was turned away. Don’t get fooled by nice slogans on their site, there was not an inch of compassion for ,as we found out next day from our vet, dying animal.

I think the team are lovely, I was happy until I received an email to say my account is in credit of £25! I took my cat there cause he had fleas and they told me to continue doing what I am already doing. They never checked my cat to see if he had a lot on him or anything. So I am a bit annoyed that I am expected to pay £25 just to be told to continue doing what I am doing. I think that is quite a rip off!

Since the blue cross shake up it is impossible to reach them by telephone so if you are unable to get to them you can't get a prescription. I have paid my years £10 but apart from that No contact. It is very sad that disabled people like myself have just been left to flounder with their pets. sign of these times I guess but not good . Lung worm hits more pets in the area and I can't get treatment now.

Blue cross Morten, next to a pen you have 50% chance for winning the put to sleep ticket. I've never experienced such despicable staff in my life. Not all, two in particular _ the Portuguese young lady "trainee vet" she loves the kill. And the manager of the Hospital, I believe she is Spanish - First class psychopath, no emotions, if things go wrong, its always your fault or natural cause. Good luck.

Mostly know what to do, have met one who was saying what I wanted to hear! I want the truth! But overall a great vet hospital, they looked after both my dogs and continue to do a great job. For people who can't afford a private vet this is the place to go to. But if u can offer some to charity, to keep their services running is a good idea. Without them I don't know what a lot of people would do.

I rang to register my cat as she so poorly. My local blue cross is closed atm so there is a table set up in the vets around the corner. After 2 weeks waiting for someone to call me back I finally get an email telling me I had to take her to Hammersmith or Victoria. I pointed out in disabled and there is a table in my local vets atm and I can't get to these places. I was offered no more help.

I can t thank you enough the staff at merton , my elderly cat had to be euthanized , the vet who did it was so gentle and kind that this painful experience made it a bit more bearable . They listened to my concerns all the way , made my kitty more comfortable for her final journey and I even received a little card afterwards which really touched me . Thank you from the bottom of my heart .

I love the blue cross and the care which is given to animals my dog had two oops one when he had a tumer in his left eye and the eye was removed the other was recent with a very very big lump which had to be removed think called a licoma not sure since then he has been 100% happy and well he is now nearly 12 and still full of beans all thanks to the blue cross. Thank you to you all.

The Blue cross will NOT treat my pet because l am "just a PENSIONER" they will treat her if l receive Pension credit BENEFIT. l have no other income, paid taxes all my life ( which is where BENEFITS money comes from) so why are we, the pensioners being DENIED the service we and our pets NEED. I thought you helped us but you just toss us aside because we ONLY get our Pension.

Thank you so so much to the Blue Cross hospital in Merton. I took my cat Sultan there yesterday (5.6 2022). The treat ment he recieved was 5 star. From reception to the vetinary nurse was absolutely fantastic. When our fur babies are poorly it is a worry. We are in great hands with the wonderful treatment they give. Thank you so much for everything ❤ xx

Unfortunately my partner had to take our beloved two elderly cats to be put to sleep this week. He told me that all the staff he came contact with at the Blue Cross Merton were wonderful. They were very helpful and understanding of our predicament. Four days later we received a condolence card. We were very touched by this act of kindness.

My cat Cookie was being looked after here at Merton blue cross after being diagnosed with cancer. The staff here are exceptional. They took care of our beloved cat and us when we had to finally say goodbye to our cat. I cannot thank them enough for the care they gave Cookie. Thank you so much for all your help, you all do a wonderful job.

An amazing service available to anyone who is on state benefits or low income offering treatment for their pets at an "as much as you can afford" rate. They all provide an emergency treatment service for pets too. They are a charity that is truly a godsend to those that can't afford to use a private vet for their beloved companions.

Brilliant place helping many types of animals. The staff are efficient and warm all the way from the vets to the couriers and reception staff. You're made to feel secure and comfortable. The place is clean. They also provide lots of information on various scenarios involving your pets in the form of leaflets or face to face advice.

The best care given by all, from the receptionist to the nurses and vet. Friendly, professional and so caring. During Covid restrictions the system they have in place is faultless. Communication between the vet and myself was clear, not rushed and at each step during appointment I felt reassured. Thank you for the best of help.

Went there last week with a kitten that had an abscess. Was so pleasantly surprised with the vets and the nurses - they were super kind! We’ve been to a couple of private vets in Streatham and always felt like we were talked down to and the vets didn’t actually care about animals. Definitely recommend Blue Cross!

Lockdown really ruined the way Blue Cross is managed, I can't fault the staff at the surgey, vets and nurses are extremely caring. But the Phone service is diabolical!! 45 minutes and then the phone put down on me! After calling back and still waiting another 43 minutes, finally I get some help for my cat.

Overwhelmed by the great services of this precious charity. Members of staff have been so attentive and caring to my pets. During the Covid-19 restrictions, doctors have continued to look after us remotely with continuing professionalism. We really appreciate your services. Thank you.

Superior hospital, truly loving staff. We took our old cat there when she became blind from old age, and they were very loving and allowed me to hold her after the injection. We have two new cats for a few years now, and they take such good care of them. What a wonderful place.

My chihuahua broke her leg and they was so caring supportive to me and my dog. My dog was a nightmare she would escape out of her cast they would still help her. I would encourage anyone to really donate all you can great place. They genuinely all love to help animals

Wonderful service. You need to book an appointment there can be a bit of a wait for one. Vet was knowledgeable and friendly. We waited five minutes to be seen and five minutes to collect medicines. Four different kinds £9.91 and £10 donation (opitional i think).

Can someone please answer the phones. I've been calling for a week now and everytime I try, no one answers. I need to know the results of my cat's lump. Is it a tumour??? She's just been left like this bleeding out from her abscess. Awful service

these people are what humanity really is on an everyday thank you so much please give generously I mean our pets are our kids I would have been paying a month's money instead of 55 pound donation towards my bill and I would love to volunteer

My dog had been going to the Blue Cross since she was a puppy unfortunately I had to have her put to sleep today and the care they gave was outstanding my Bella is out of pain now Thankyou Blue cross for all you did for her.

I love the bluecross merton the staff are amazing and ever ever so nice and they take care of your pets so well i would be lost without them and am greatful they are there any animal would be very lucky to be treated there

Wonderful staff, very compassionate and understanding. Showed a huge degree of care - not just for my cat (who had been run over) but to me as well, when I was distressed. Thank you so very much for all that you do.

I love the staff at Blue Cross colliers wood, especially Beth. My cat was very ill and she took great care of him and walked me through the medications. This veterinary clinic go above and beyond ti I'm so thankful

They were really friendly and dedicated to helping my rabbits. They were really supportive when they passed and helped us through the grieving process. Couldn't've asked for a better place to have seen my bunnies.

They wanted to spay my dog at 4 months old when she’s a big breed What a bunch of absolute animal rookies Any vet would know it is not correct to neuter a dog before the age of 9-12 months when it’s a big breed

Visited twice now and couldn't be more pleased or grateful for the care shown to my pet. Nothing short of exceptional as far as caring kindness and specialist treatment is concerned regardless . Thank you xxx

They do an excellent job . pleasant staff. My nice neaghbour put these spikes on top of her fence,to stop my cat going thru ther garden to see his m8 .they live langdon road morden.,how cruel is that .

I found the staff very helpful and took great care in handling my cat.the vet took time to answer all my questions And made sure I was satisfied before leaving.very happy with the service provided.

These vets are great, my daughters cat has had a barrage of ailments recently and the bluecross has been great and consistent. Checking up on his progress which is reassuring. Well done Bluecross

Have always found the Blue Cross so helpful with my pet's. Especially when my dog had cancer. It is such a relief that it is a charity for people on low incomes to get quality treatment.

If it hadn't been for the care and attention to detail from these wonderful people our little pug would have lost his remaining eye. Million percent greatful to these wonderful people.

Open day was so much fun and very informative. The team did an amazing job. Well done. My nieces had a brilliant day and were really impressed with the experience. Thank u

With held treatment for my dog who has heart failure all because I wouldn't get my male cat neutered.. .disgusting that they hold pets treatment to ransom for this reason.

Caring kind and very swift with their diagnosis of my cat They are the most wonderful animal carers. I love you guys. I was happy to make a donation thank you …

Always do a fantastic job, when busy I carnt believe people sit there and moan at something that there getting for nothing, the vets are all great keep up the good work

Brilliant Blue cross & that goes to all the Doctors and nurses that all work there. Absolutely love all those guy's.. Thank you for everything & saving Buttons life.

It was a sad day yesterday as the neighbour's dog Stush had to be put to sleep the staff at The Blue Cross have always been amazing. THANK YOU and pls make donations

Best Vet I have been since moving to London. Fantastic care for my babies and felt really welcome by the staff. They go above and beyond to help everyone in need.

The nicest people. Genuine and Caring and Helpful. I recommend the blue cross at Merton to any pet owner. Chunk & Barlee are always happy to visit too …

Fantastic vets.It is a vets that will treat you're animal if you can show you are on benefits.So if you cannot afford a private vet go to this one.Must recomend.

Merton Blue Cross is absolutely excellent. Staff are friendly, the place is clean. Disabled friendly. They all go above and beyond for our beloved fur families.

I can't fault the beautiful staff. Without them I'd continue to have a very sick cat. They do an amazing job. I'm truly grateful!!! Thank you so much …

I have donated my non-existent funds to this hospital, because they are excellent in their care and service. Despite being eligible for free care ‍♂️ …

The best of animal care. Treatment is free but they do ask for a voluntary donation. You do have to pay for things like vaccinations and flea treatment.

Had a phone consultation about my coughing dog. vet was very helpful and friendly. She Explained what was needed and I didn’t feel rushed at all

Fantastic service from a really special animal hospital. They clearly love what they do and treat both animals and owners with respect and care

My beautiful cat was treated for many years here and had the best treatment and care. Even to his last days the staff were amazing and caring.

Staff were great and even got a hand written condolence and offer of bereavement counselling card in post after we had to put a budgie down.

Took my mother's cat there last week. The staff are very professional and friendly, they rang my mum every day after to see how her cat is

Love this place more than the Cat..Staff are extremely friendly,& will go in length about various treatments for you concerning your pet.

The work they do here is absolutely amazing! We would literally be lost with the Blue Cross, the staff here are ever so friendly too!

Lovely, helpful, happy staff. Our dog Cartell, a Staffie, was very relaxed with the vet and was no trouble at all. Stress free visit.

My dog got attacted and had her leg brocken they were very supported at merton blue cross. The staff is very friendly and supportive.

Excellent care for my parents’ 3 cats. The vet we’ve encountered on a couple of occasions is so gentle and kind and knowledgeable.

I missed my appointment last week, as I'm still stuck in the Midlands still, the service for my registration, etc, was excellent

Horrible service, had to pay £55 more than i should’ve because nobody would listen, and had someone else’s pet put on my profile

I love the blue cross animal hospital. Staff are professional, friendly and very compassionate towards our much loved pets...

Extremely polite, professional and welcoming. Make sure to try donate as I’m sure every little helps. Oh and there’s parking

I can't praise them enough they phone me every couple of days to check on my Stanley's progress really caring ❤️ …

Always been super helpful! Staff are very nice and always genuinely concerned for the safety and well being of your pets.

Fast and quick service. Provided great advice e to help care for pet and also were very kind and caring towards our pet.

Went for the open day with niece and nephew and we all absolutely loved it so much information was given for the event

Always so helpful and understanding thank you for all your help recommended to those who cannot afford full vet bills

Not really friendly, it's cost you the same like a private so dont bother to go for 10£less and get a private

All the staff are amazing professionals.i personally cant thank them enough.not all heroes wear capes.

We love the blue Cross,they put my dogs at ease, they do a fantastic job, all staff are very friendly.

The staff are so lovely and friendly at Merton blue Cross. My dog is very happy to come there

Caring staff,its a shame my four legged doesn't like the place,as she suffers from Anxiety

Always great service and care for my cat. They have free parking, which is such a bonus.

The best place for my dog, they are doing amazing work for animals. Thank you very much.

My dog was in for 4 days and the staff were very friendly and looked after her very well

lovely staff so helpful and happy. my poor boy hates the vets but there so good with him

Vet nurses mostly really nice, they do care and grateful for their help, always tip them

We’re very happy with the staff and place! they are always very attentive and friendly

Very helpful veterinary, affordable charges my has improved since the visit. Thank you

Wonderfully caring team. Helpful and supportive, especially in times of great stress.

Very helpful and professional staff, we are so lucky to have this vet clinic nearby!

I love the work they do and the way you are treated the staff are wonderful ☺️ …

All the staff here are so brilliant here always kind caring helpful and professional

Very caring and understanding staff an vet's that truly do care about the animals

Great place, great staff, great service. What more can you and your pets ask for?

Very polite friendly and gave me and my pet and excellent service and experience

Staff are nice and it's a friendly place to take your pets unlike other vets.

Thy r so caring and lovely with my sasha can not fought them ty so so much xx

Wonderful place with people who adore animals. Cant praise their work enough.

Very good if i win the lottery they are getting some for helping out so many

Wonderful service, wonderful staff, 1 nasty badly behaved dog in reception

Really kind staff. Was quickly seen and was told all relevant information.

Very polite and helpful staff . Treat your pet with compassion and care

They was very caring for my dog and understanding my dog health issues

Amazing staff and excellent with the animals. very greatful for them.

Exceptional service and very kind and considerate when you lose a pet

Excellent place outstanding service quick response and very efficient