Worse insurance company you could ever go with let’s start with I literally got this insurance a month ago. ONE MONTH AGO. With my car paid them 235$ I believe that day then two weeks later they wanted 250$. I paid that. Now two weeks after I have paid them they cancelled my insurance this is the second cancellation letter I have received since I got this insurance they have never reached out to me once about anything I called them two weeks ago no mention of pictures and I was told they anyways send out a cancellation letter when payment due and they ain’t took it yet early. Ok I let that go but I never did get the reinstatement letter they claimed I would. Now two weeks later a month time cancellation for not sending in pics after you swindled me out of 500$. Without even giving me more then a month coverage. I knew I shouldn’t of trusted this company and all during a pandemic not one email call or anything asking for pics not even a letter so I could send them in just completely played me out of my money and left with no insurance. I’m going to see what I can do about this cause this is wrong and I didn’t get coverage for the time I was supposed to even be insured. Don’t trust this company. They clearly don’t care about anything but a dollar it did not take close to 500$ for a month of coverage I should of just paid that petty extra 35$ to progressive and had real coverage with a real reputable company smh my fault luckily I can get insurance with someone else I will not give you guys anymore money to do anything you cannot be trusted and will only play someone out the next dollar possible I’m reporting this too cause I feel something isn’t right about this practice especially during this pandemic to do such a thing yea I’ll find where to get this heard at.

Used to have a standard full coverage policy for $89. Because I delivered pizzas, had to switch to a ridiculously priced commercial policy. Called a few few weeks ago to change back as I no longer deliver pizza, and was told commercial was cheaper. No time to debate, so I'll call back when I get settled in. Called today, explained the above situation was asked for my name and put on hold. A rude person going by the name of the business gets on the phone. Makes me repeat the whole story, then, asks what I need. I just told you. Now I am frustrated, didn't curse or anything unreasonable. Asked him to do his job and find me a policy (no one has bothered to do that today). He tells me I got up on the wrong side of the bed, i should do business elsewhere, and to go back to bed and try again. Then, hangs up on me. When they are taking your money, they are attentive. When you call for help you are bothering them. I've been with this broker for 20 years with no problems, when it was Bob Brooks; Now as they change their name and the new owner runs the show I am nothing to them. I'll take his advice and move on, but not before I let all of you know how I was treated. If you are interested, Bob Brooks is now on Cassatt Avenue. As I am sitting in their office now, they are kind as ever. Chris gave me great advice telling me to go elsewhere, and I recommend Bob Brooks on Cassatt!

Terrible customer service I was give Kristin email address and was advised to send a letter and a copy of my drivers license requesting automatic payments be removed and I did and it was not remove they still deducted from my account and when I called in and spoke with Kristin who by the way is the owners Chris daughter she advised me that it would not removed for another 5-10 business days which made no sense and she was so snobby and rude about it so i asked for my the manager and she laughed at me like literally laughed in my face and said “ I am the manger “ and then hung up on me I’m disgusted that she feels she can treat people this way and get away with it switching to another insurance company due to this.

Could never get ahold of the agent after I started my policy, was told I would have to call to renew & when I called I got no luck on reaching anyone or getting a call back so I went with a different company, tried to reach them to let them know with no luck & the policy was renewed without my knowledge.

This is a really good insurance company this is my second time being insured by them they've always treated me very well I can't say anything bad about this place

Great business. Iv had to change insurance a few times and they are always so helpful and get me the Lowest rates

I love Bob Brooks people their always a phone call away. Very happy to help in any way they can. Thanks All.

Really great insurance company with low rates. I've been with them for nearly four years now!

Garth Brooks insurance is very nice and very cheap saved a lot on my car insurance

They are the best around town y'all check them out ok

Very helpful with finding you an insurance company

Honest people that do good business

Been with this INS company for yrs

I have great insurance with them

Don't do it you will regret it

Excellent customer service

Very friendly and helpful!

Very friendly and helpful

Great insurance company

Very professional staff

Great people and prices

Friendly staff

Great people

Good place

Love them