I gave 3 star because services were prompt Body language was neutral Not much waiting for appointment But being disable,and to climb steps with walker was difficult specialy I was in pain but I managed it slowly climbing the step. No one was there to help to climb with rollator on step as they were busy. That service was lecking disability access for normal person no problem One thing I didn't understand about Dr that why she was insisting I should go back to my regular dr as she don't have knoledge of my past record and I should keep one drs should not go from here to there , and was not ready to listen what I was trying to make her understand, I find bit difficulty in communicating with her But still she addressed my problem for what I went there. She gave me referal for blood test,xray and medicine but to be frank due to hearing problem half of stuff gone above my head So my reviews neutral some good some ok and some lacking overall not bad I can recommend it to anyone..

Firstly - I have been using this clinic for a number of years now and have seen quite a few changes with the front desk reception staff, some can be a little confrontational and over board, but I think sometimes this just might come down to the language communication barrier. However, Jess is one of the best in the business. Always lovely and provides good service. Secondly - Dr Nadia is the best doctor here, she has been mine and my family’s doctor for a few years now. She is kind, compassionate and cares about all of her patients, you are not just a number. Nadia takes the time to get to know you, listen to what you have to say and then is very thorough in finding you a solution, and not just a short term one. If you are looking for a new family doctor, I 110% recommend Dr Nadia. ❤️

The receptionist was extremely rude. Due to long wait to see Dr Sandra, I was advised to call first. When called, I was asked to physically go into clinic to check in. When I got there physically, the receptionist refused to check me and told me to go to Asian grocery to buy mask to be able to check me in, one click on her computer, in a very rude tone. In the end, I had to cancel the appointment after waiting for more than 1 hour. Heard this receptionist is even the supervisor of the receptionists in the clinic. The medical services in Australia shouldn't be like this. Very disappointed.

As soon as I walked into the clinic I was greeted and respected by receptionists at the front. They were lovely and caring. Very patient and very efficient. Dr Wang was my GP last Thursday. He was very friendly and respectable to my health needs. Always knowledgeable and kind. I was even offered an immediate blood test in which I kindly accepted. Waiting time was not too long. It was rather quick :) Thank you Dr. Wang and the lovely receptionists at Box Hill Mall Medical Center. I will be back again. 5/5 excellent service :)

Dr. Nadia is one of the best DR here, but the receptionist lady is so rude. I am not judging in first time every single time i went there she behave like she don't wanna work. i also run business and have to deal with clients everyday. i think she need to learn communication skill specially when you working in health industry. Because that's the job she need to do and she not doing that at all. Best advise stay home if you don't know how to talk to clients.

I have been going to this practice now for over 7 years and they have wonderful and helpful staff members, including the reception staff, the doctors, nurses and pathology. I would highly recommend. Dr Nadia is has an extensive medical knowledge. She is also absolutely wonderful, friendly, compassionate, empathetic and takes the time to help for both short term and long term issues. When Dr Nadia is away, I’ve seen Dr Law and he is like Dr Nadia.

The Reception staff always hostile and rude in manner-> this review was 2years old. Dr Law is excellent as he has been last 10years with my family. However it is very surprising that reception staff are consistantly rude and having a great talent on making customers invisible when someone walks in in last 10 years. I cannot see this clinic would have constant number of patients without making any change or discipline in reception service.

Dr Nadia is super amazing. Dr Nadia has been our family doctor for years. She is very dedicated,compassionate,kind & most importantly she takes the time to see & talk to you - wonderful doctor. She never rushes through her examinations - she is always thorough. Will recommend her as a family doctor to anyone - Dr Nadia really cares about our health. She is the best. Thank you Dr Nadia. Daniel P

The doctors are fine all these times I visited, but the receptionists are ALWAYS rude, uninformative, and unhelpful. Act like they don't want to be there or talk to you. Very disappointed and will not visit again. NOT RECOMMENDED unless you like being bossed around like a second class citizen when you're already not well. (isn't that the reason for most who visit a medical clinic?)

Very unprofessional GP Raymond Yip here. My dad came for zoster vaccine but he was told he was not eligible. However after showing GP the vaccine reminder letter from medicare the GP took his word back and said he didn't have time for evaluation because he only had 10 mins for each patient. And this is the first facility asking for face mask but doesnt have any fack mask in stock.

Being know Doctor Aloysius Law about 10yrs .....he is the best GP ....special very good for child as well ....I have 2 kids ....we always feel satisfied after visit Doctor Aloysius Law ......... Only one thing need to improve is the centre Reception lady .....a fews lady who work at the reception desk always make up upset..... So those 5 star is only for the GP .....

It was the first time I visited this clinic. Dr. Law was very attentive and explained my health carefully and in detail. He arranged necessary examinations including blood tests and imaging for me. Thank you so much. The staff are very efficient and understand your needs. Very convenient location, close to the train station and tram station, only 2 minutes walk.

My partner did a blood test twice here. They were nice and very quick, also a good price. The location is a bit hard to find, GPS may take you around and around. Just go to Boxhill Mall or Boxhill central where the train station is, they are exactly across the Boxhill Mall main entrance.

Excellent service, excellent staff. Always very friendly. Highly recommend this clinic. Dr Aloysius Law is a wonderful GP, listens to you, and provides exceptional care, with explanations and will take the time to explain things to you as well. Highly experienced medical practitioner.

I have been going to Box Hill Mail Medical Centre many years. The staffs and doctors are very efficient and patient caring. They are very considerate. The doctors explain you health condition in detail and answer your questions promptly. I highly recommend this medical centre to you.

Thank you to the staff and Dr. Wang for urgently attending to me yesterday. I truly appreciate the thoroughness of explaining the problem, the examination process, and the practical recommendations on the way forward in addressing my health situation. More power to you all!

Most useless clinic I've ever been too. Doctors always late by an hour or more, toilets are filthy are have peep hole that see out side and most of the staff are extremely rude and unprofessional. Yous should be ashamed of yourselfs

I can highly recommend Dr Law - he’s worth driving for! It’s great to find a doctor who is astute, personable and thorough. The office staff are wonderful and do their best to get you into a doctor at short notice.

Been attending Box Hill medical centre for twenty years ; great service, very caring and routinely obliging. Needless to say i'd rather not visit the Dr but if necessary it's good to see familiar faces. Top notch!

I find Dr Aloysius Law very professional, prompt and quick. I needed a referral, we had a phone consultation and the referral was emailed to me within 20 minutes. Great work!

My left ear was hearing noise which didn't exist. Dr Yip's diagnosis was accurate and he was very patient to extract a piece of cotton wool which was blocking my eardrum.

All comms pretty good. Reception good. Dr Nadia good. One thing - it’s probs industry practice, but I hope BHM clinic goes back to bulk hill for phone consultation!

I saw Dr Law many years ago and he treated me in a rude and dismissive manner. He indicted that this was a Chinese practice and implied I shouldn’t be attending.

Can't ring them back to book appointment it says mobile no I try to contact is dis connected where as I am trying land line number is anyone has this experience?

I always trust Dr. Wang, he is professional and knowledgeable, always paying attention to details , willing to listen and help. I highly recommend him

Dr Sandra Wu is an exceptional doctor, very thorough, really caring and so supportive. My family is so grateful to her. Highly recommend this clinic.

The treatments are good, the services are good, the front desks are good, the nurses are good, and the doctors are good. All good!

Dr Law really cares and always attends to my health . The staff members are friendly and always respond professionally.

Excellent service and good time management Dr Law is one among the best doctors I have seen

Dr Raymond is very nice, good doctor. High recommend.