I made a reservation with a list of valuable objects and the transporters took almost nothing and weee in a rush to go I a beneficiary of bhf research grants and find shameful this shop does not value possible donations I will contact the bhf

I have had two good experiences with this branch of BHF. I found and bought an old wall unit in the upstairs section at an excellent price. The delivery men did a fantastic job bringing it into my place and were were very friendly. Later I

If i could give this place zero stars i would, the counter staff are down right weird and frosty, almost on ever occassion i go in im glarred at forwned at and watched, followed around the store even when going up to the till to pay for my

A good store which sells many things for a good price! Examples are: household appliances, furniture, clothing, books, DVDs, and much more! You can find some really good items for their price. One slight issue would be though, there is one

Had a great experience at this store, would highly recommend. The staff were friendly and helpful, and they let me pick up the item I bought the next day. Great, clean, modern store with high selection of things, low prices and helping to

A large range of second hand sofa's and chairs, staff helped me out and gave me a tape measure when I forgot mine also have tables and cabinets upstairs. Along with furniture there are also clothes, DVDs and other items at the back of the

Never again! We bought a sofa (quite small) but when the delivery man showed up he arrived at 6.50 in the morning after we were told it would arrive between 9am and 1pm. There was only one delivery driver(not sure how he would have gotten

Rude Dragon Lady at entrance. I use walking aids. She snapped at me and insisted that I walk right round the store to bypass the checkout. This has happened 3 times now. Three times there was no-one at the checkout.So rude I nearly turned

Bit of a disappointment experience. Had a single bed and mattress to donate as there’s still use in it and I thought it could go to someone in need of it. Delivery drivers (who were very nice) explained none of it could be taken due to a

Absolutely terrible place, zero star, delivery driver (only one) didn’t even try to bring the sofa into the house said it wouldn’t fit, Trying to get a refund without a receipt rude manager said it would take 45 minutes, and I would need

Bought a secondhand table at a great price and organised a delivery for the next day. On the day, we were called by the delivery driver informing us that the table had been misplaced and they were going back to the store to locate it. We

For the second time in a few months, I paid for and booked delivery of a 4ft mattress. For the second time, the mattress delivered was the wrong one. (a 4ft 6"matteress with no topper) Try as I might,they have not yet refunded my credit

I think this place does not have enough recent positive reviews. I imagine all the negative reviews in the last few months are special cases. I had a delivery come today: incredible service, the two movers climbed 3 stories for 4 heavy

Booked online for collection of a king size mattress. Voluntarily joined the gift aid system to find out few days before collection that in case I pay less taxes by the time collection happens, I give my consent to

Went in there on a Sunday with my partner and my daughter in a buggy.We wanted to browse some furniture.The staff on the tills they were both STARING insistently at us,like we were all 3 some dangerous imposters.

Shocking practice of not cleaning items,the mattress i bought was damp and made my flat smell. It Was wrapped in plastic in the shop so did not know at the time,felt cheated and not valued as a customer.

Lovely store, and majority of staff were lovely however the older blond Scottish lady was extremely rude whilst were shopping and again when we came to pick up our purchases.

The shop has something for everyone. It is a big shop with two 3 floors. Lots to see.and reasonable prices for location. Good access for all. Top floor is a stairs.

My review is not about being a customer, my review is about trying to join the team. I started as volunteer for BHF in location A. I advanced as sales assistant in

Not sure about the other people's bad experience but mine was great... Real good selection of things, helpful in store and delivery was on point …

Over priced. People who are struggling go to these to get what they need. IKEA units cheaper in ikea. They need to sack who makes these prices up.

I called them as my grandmother had a beautiful nearly leather sofa to be donated, the drivers were beyond ungrateful and rude!

Discouraged me to buy some items...wanted a washing machine, said it would be ready in a few days and never got back to me???

Rude manager, asked if I could look at the inventory room like he let me last time and used an a semi aggresive voice AVOID

Fantastic selection great prices. Very friendly staff! Helpful and always arrange delivery quickly and easily.

Took money for a sofa then sold it to someone else. NO PHONE CALL, NO OFFER FOR REFUND . £250 NOW MISSING

Don't buy anything you need delivered. It never goes well. Delivery service is simply daylight robbery

Board game £39.99 Online shop price Zatu £33 FB board game group(60,000 members) £18 p&P inc.

Manager - Max Came in with a friend and we picked up a skirt and some vases from the first

Its Not worth to volunteer there. Poor management and lack of caring for other employees

A great place to visit, the staff was very friendly and helpful.

Rude and incompetent staff at the till today

Great place to search interesting items

Good quality items...I'm pleased.

Excellent service

Great shop