It's typically where I end up every time I go looking for a nicer shoe as they have a lot of quanlity options. Their staff are typically nice and friendly and provide a good experience in the store, knowing when to ask for help and providing assistance and options, but my last visit here was frustrating and disappointing. One of their newer staff (I assume) is very pushy and annoying to deal with taking salesman to another level. Within two steps of entering the store, we were greeted and told to talk to them if we needed help - not so bad, but okay. From there, they followed us 2 steps behind (seriously), and as soon as I picked up a shoe to better look at it, I immediately was asked what size I wanted to try on. I hadn't even taken a look at the shoe yet! They continued to pester us as we walked through, looking at the shoes in the same manner. As soon as I did try a couple of pairs on, it wasn't a question of how they felt or what I thought about them, but rather the question they asked was if they could take them to the counter to be paid. They were also insistent that one pair I was interested would be fine in a subatantially smaller size (they didntm't have my size in that one style / colour), even after I told them they didn't fit. Pushy doesn't even cut it. Unfortunately, they overshadowed the greater service that the other staff provide, and I typically expect here. The other staff and selection are the reason I would consider coming back, but ensuring I avoid this particular person if I do.

The staff at this location is extremely pushy. I’ve tried in-store ordering a pair of sneakers and each time the shoes arrive they are stained. I understand it’s not the staff’s fault that the pair arrives that way, but they always try to push me to take the purchase as is and that it’s not that big of a deal. The staff keep insisting it’s just glue and they’ll wipe it off, but it’s not just glue, there are some black stains on very visible parts of the shoes or seem worn (blue dye typically leaked from denim on the tops of the shoes). I think they should simply accept the situation instead of making the customer feel like they’re in the wrong for not wanting stained shoes. Last time I went I was basically confronted by three staff to just buy the shoes even though I had repeatedly said I just wanted to return them (keep in mind this was right after I had tried them in-store after making an online purchase for them at this location).

Bought a pair of winter women's uggs adirondacks and sent them to my wife in Manitoba at her camp job. They were one size to small and Kingsway mall location sent us to West Edmonton Mall which refused the exchange. Shameful business practices. Do not buy your loved ones shoes or boots here as you may purchase the wrong size and get stuck with them. This occurred Monday, Nov.22, 2021 I am assuming the man was the manager that denied the exchange. Full disclosure boots were worn inside the camp dormitory but she quickly realized they were too small. No customer service here. Buyer beware. I was not aware but another person ended up intervening and did the exchange to the next size. Changing my star rating to 2 because still not good that an argument happened and a superviser/manager had to be overruled by another

I have a really hard time finding shoes that fit me right, comfy, and look good due to my wide feet but thanks to the sales person Belal he went above and beyond to help me find the right shoes. I was greeted as I entered the store and asked if he can help me find what I was looking for, after explaining my common issue with shoes he showed me a wide variety of shoes that would have the right fit for me after all his patience and bringing me out a bunch of different styles, I settled on 2 pairs that fit amazing.Even though the store was very busy he didn’t not rush me to buy or move on to a different customer he took his time with me and I appreciated it. Will definitely be back for next shoe shopping spree amazing customer service thanks to Belal I am very happy with my purchase

I had a fantastic experience at Browns! Simran was incredibly friendly and helpful in assisting me to find the perfect pair of shoes. She went above and beyond to ensure that I found a pair that not only looked great but also fit perfectly. The store had a great selection of shoes, and I was impressed with the quality and variety of styles available. Overall, I would highly recommend Brown’s to anyone looking for a new pair of shoes. Thanks again to the amazing staff for their excellent service!

I never buy my shoes from Browns as despite having the most beautiful collection, whenever I go to the store, all the products are pricey, and I go out immediately. Having said that, the other day, I went to the WEM branch, and a saleswoman named Samane with a shiny super-friendly attitude helped me find the perfect new balance shoes that were in my budget range. So anyone has the same feeling about Browns just ask for her and buy what you are looking for :))

Abdullah (Suhrab) has been helping me find the perfect shoes for years at the West Edmonton mall location. . He is always dressed super professionally and greets customers with a big smile. He listens to what I want and helps me find it. It doesn’t matter how many shoes I need to try on he is always patient and so kind. Never pushy. Brown’s is super lucky to have such a loyal employee who engages so well with people so well and is so likeable and authentic.

Thank you to Jashanpal for his exceptional customer service. It was very busy there and yet he went above and beyond to help me find something in my size. I'm a size 12 and so that's not always easy to do. Also I love that they carry up to size 12 in the store, shoe shopping can be such a demoralizing experience for us with abnormally large feet but carrying cute styles in large sizes plus the excellent customer care made it such a fun experience.

Went in today with an issue with a pair of boots that I very much love. The manager Abdullah went above and beyond what is normally their policy and I am a very happy customer! When you receive exceptional customer service like this you tend to form a loyalty to a store. I will not forget the generosity and we will be back! Will also be telling friends and family to shop here as well. :)

Such a great experience. I went in to buy a pair of shoes for my sons graduation. As soon as I walked in, Nik came up to me with such genuine kindness. He helped me with everything I needed and I left with a huge smile on my face and of course my wonderful shoes. Overall my experience was amazing and if you ever get to meet Nik you’ll be in for a great experience at browns.

Manager went above and beyond to offer me a store credit on a pair of ripped boots that were just outside of their warranty period even though he had no obligation to do so. Great example of great customer service. Made me very happy that he understood my situation and helped me find a rather painless solution. Thank you Brown's West Edmonton and your staff!

Had a great experience in store a couple weeks ago! Belal was extremely patient as I searched for dress shoes for work! He was happy to provide recommendations and offered advice when I was looking for the right wide fit and comfortable shoes. Two weeks later and I am extremely happy with the shoes he had recommended! Thank you Belal!

Jashanpal, the assistant manager and the manager were extremely helpful in solving a problem with a factory defect zipper. They were quick to offer and exchange or a gift card for the full amount. The staff are very knowledgable and service oriented. I will be back and recommend this location to friends.

I went here two months ago for these shoes that weren’t released, so i gave them my phone number for them to call when they sold them. I ended up getting no call and going there when they are all sold out including the company. Plus the people who helped me out were super rude and didn’t really care.

WEM Browns August 1, 2022 to buy sandals, and had the best, sweetest sales clerk, Simrah help me. This young lady went over and above to assist me in buying a pair of MK sandals. She was so positive and nice! I did end up buying MK sandals online due to my shoe size was unavailable. Thank you Simrah!

Mahek is skillful, professional and has great customer service. I had 2 great experiences purchasing shoes from this browns branch at West Edmonton Mall. She patiently showed me the best shoes in the shop according to my needs. I have the best boots in town. Thanks Mahek for great customer service.

Myself and my nephew was looking for dress shoes for 5 of us for his wedding party and Beatrice the sales associate was by far outstanding in all the help and knowledge she gave us ,I would absolutely say she gave us 5 star service it was such a pleasurable experience

I’ve been dealing with Abdullah Shuhrab the manager for such a long time ! Awesome customer service !!! Always dressed very sharp, and very respectful ! Thank you for helping me finding the right shoes and comfort and also solving any issues I have ! ❤️ …

bought a few christmas gift but had to return cuz change of mind and must say excellent customer service even when i bought and went to return as well. no hassle everyone knows what they are doing. great staff there will be back soon …

This location has above average COVID protocols. We received friendly and professional service from the 2 sales staff and excellent service from the 2 employees on the management team for a unique issue. Happy to return and recommend their services!

I had a great experience with the wonderful sales person Belal. He went above and beyond helping me find the perfect shoes for my trip got a lot of compliments for a grey price, he was very patient and helpful in what would fit right for my

I went shopping at Browns in West Edmonton Mall and was helped by a fabulous young man by the name of Austin. He found shoes that fit my size 6 ,6 1/2 triple e width feet. He was knowledgeable, interested in his job and posessed excellent

I had a great experience with all of the staff at Browns Shoes. The manager even helped me pick out the perfect runners for my husband. I had returned some winter boots I’ve never worn and exchanged them for the runners. All of the staff

I am writing this review specially for Erika who works at Browns in West Edmonton mall. She is such a wonderful sales person and kind human being. Very helpful and we really liked her attitude and enjoying shopping at Browns as always.

The staff at Browns West Edmonton Mall went far above and beyond for me today! The zipper broke on my shoe and I lost the receipt. They went through months of purchase history and even another location to find my purchase in order to

Great selection of brand name shoes, prices can be on the higher side but you pay for the quality. Bought a pair of Michael Kors shoes at the Southgate location which needed a repair & this location helped me out after the Southgate

Brooke was absolutely amazing. She was friendly and went above and beyond to find us the shoes we needed. She even ran down the mall to catch us because she found the shoes that we thought we weren’t going to get. Thanks Brooke!!

Was helped by an employee but he was not helpful at all. Never came back to check on me. Made me really uncomfortable as he just kept staring at me and was not offering to help. Ended up getting helped by another employee.

The staff at this location is always very accommodating and always treats you very well. I specifically go back here even though there is a location closer to me. I buy many shoes from this place and will continue.

I love shoes over there, but recently I had a problem with the pair of the boots I bought. When I went to the store to discuss the issue, the manager was really helpful and offered me an exchange!

I went to West Edmonton Mall to buy a few pairs of shoes for myself. As I shopped around at a few select stores that I usually go to I thought to stop by Browns and check out their selection.

Thank you very much to the team here. You guys were very helpful in resolving a mix up with a ship in order. I would definitely come here first when looking for a nice pair of shoes.

They helped me in a perfect way. I had a problem wearing bigger size, they helped me in every possible way to help and get the best product suited for me. Very helpful and very nice

There is a lot of very attentive service, and friendly service here and they have a great assortment of shoes, it's definitely a go-to-place if you like trendy footwear.

Great place with great staff! They gave me so good advice with prices and choice of colors for my suit that everyone liked my dress and color match at the actual event.

Helpful and kind staff. They were the only shop with my size available in the shoe I wanted. The staff will definitely try to upsell you quite a bit but it is their job

Really good selection for men shoes casual or dress shoes little bit pricy but you get what you pay for good quality stuff. Very helpful staff. Would be back soon.

Just give me my shoes and not upsell me for shoe cleaner! Said no, and you still rung it thru for ONLY $10. How many times do I gotta say no to your shoe cleaner?

Great customer service received at this store! They helped me with an exchange for the proper size and were so wonderful to deal with!!! Will definitely be back!

Prices a tad higher, but I come here every time. Styles are the best, and staff are excellent. They can also track you by phone number for any warranty issues.

Best experience with a young lady in the brown's shoes store name siyane respectful and helpful thank you for helping us find out favourite shoe keep it up ❤️

Great service by Kalia Josephine. I am impress on how she deals with customer like me who is so picky and wanted just the perfect comfortable shoes.Thank you❤

I put 5 stars for polite consultants, for excellent and fast service, for the quality of the goods provided, and for the warranty liability to the client!!!

Visited this store for the very first time and i must say i will be visiting again. Vishawjeet was very helpful and patient. Loved the service. Keep it up.

Had an amazing experience with Oleksandra and Abdullah! Friendly and knowledgeable! Cheers. Nathalie & Alain, faithful Brown customers from Quebec :-)

Brooke is a fantastic salesperson. She was warm, attentive, patient and extremely helpful. Had a great experience shopping with her at this location.

Kalia Josephine is very patient with the customers. Kalia and Belal are friendly and finds the right shoes for their customers . L

Every time we visit this location, we get excellent customer service. Today the staff went above and beyond for my wife and I.

I love the variety, the service was great and what I needed they had delivered within 2 days

The best place to buy shoes in edmonton come check it out. Belal and Nik were awesome