Went in to get help refilling my late husbands Zipo . The sales representative that helped me was extremely condescending and arrogant. I gave him my lighter and fluid and he told me I had the wrong “Zipo” fluid. After up selling me for $10 I went to a friends house to find out I had the right fluid in the first place. Knowledgeable is not there sting suit!

Went here to buy a purity lab and the seal was already off when I left the store . They wouldn't exchange it even though he knew I literally had stepped in and out the store , didn't seem like they cared that I just spent 30$ on something that was already used , I will never buy anything from here again so unprofessional

Great staff and great shopping special thanks to Claire ! Many great selection of items and products. I have been doing business with this location since the original owner under another name. They opened approx. @ least 10 yrs + ago. My neighbor was the brother of the original store. Stop by and ask for Claire !

Love going over to the smoke shop my favorite place sadly going to miss it so much moving love the staff loved the building love their environment and I love the require these that they have there whoever the manager great job to you and to the staff you all deserve a raise

Been here only once to buy a torch. The staff was very helpful in finding the right product for me. They were very friendly and welcoming. Walked out with a nectar collector also at the recommendation of Al. I would shop here more often was it not far from where I live.

Went in knowing what I was there for and lady employee (so sorry I didn't get her name) knew exactly what I needed. A silicone pipe. (Something that won't break) Showed me an assortment of color options; shared cleaning instructions and some screens. Happy customer.

I forgot the gentleman's name, but believe he drives a Subaru. I have never walked into any other vape store in my life and have such a nice, patient, informative employee in my life. Always positive and pleasant attitude. A+ rating for this place.

Great shop. Everyone saying its over priced is used to buying crap from other head shops that get direct from china...eveything in Burn is American made so your gonna pay a bit more but the quality is there and totally worth it...dont be cheap ass

The guy there was very helpful. He was informative honest and polite. We half expected to be ignored and treated like the ignorant patrons we are. But we got the extreme opposite. I would recommend this place for people new to places like this...

Very knowledgeable staff. Highly recommended place to go for herb accessories. Know about different butane brands too...best smoke shop on the west side of town if you like non china merchandise and want great quality glass and information..

Love the atmosphere here, Very clean and contemporary! I've been a burn customer for a couple years now. Love the staff, they're all super helpful and really treat me well. I never feel rushed or pressured there. Great inventory, lots of

This place is very clean on the inside. Very limited select of certain products. Probably the only smoke shop that cards people (no one ever cards anymore) who looks younger that is, but they should card EVERYONE no exceptions..friendly

Um, yes please. Best smoke shop in h-town. They have real glass makers that they utilize and it is obvious. Amazing customer service, they even remembered my name when I asked for theirs will be coming here going forward. …

The prices are almost double!!! Why didn't I check their prices before? I told the guy(with a black cab) that I bought VFun from somewhere for $15 and you charged me for $26! And the answer was: that's the price if you want it.

This is my go to place for lots of shopping needs and the people are awesome and are partially why I keep going back... Courtney, Al, Tyler and Dante are always helpful, nice and listen to my complaints about life lol...

Owned by the same terrible racist owners as HWY 6. Do yourself a favor and go to the same warehouse on hilcroft that they get their supply from and don't get ripped off. It's only a few minutes down the street. …

This is my spot. Been coming here for 2 years. There is a bus stop on the corner, so it's super convenient. I have purchased glass pieces and parts, and a smell proof bag. Join their rewards program and save a little.

This is the spot. They have everything you need. Customer service is flawless. They treat you with respect and explain everything in full detail. Highly recommended! Thanks for the amazing experience guys …

Every thing in there is over priced you can find whatever your looking for somewhere else much cheaper . And all there stuff is cheep knock off . The fat guy that works there has a horrible attitude

The people there do not know what to do they have no idea of what I asked them. I told them if they had coils for vape and they had no clue of what I was talking about they are very horrible

Sells fake raw cones, won’t open the box until you purchase and won’t take returns because they know they are selling knock off papers. Don’t smoke poison. Do your research.

I bought a Pax Vaporizer. Had a great experience here. Easy and was in and out with no problems or rush to sell. Wish I got the gentleman's name to recommend to you.

Super helpful staff, great prices, great selections, can’t believe I always drove past this place. Got some pink cones, guava wraps and rose cones!

Lovely selection of all your smoking needs. Decent sized shop with everything on displays clearly shown. Come through and have a great experience!

I hate smoke shops that have clueless employees so I was pleasantly surprised to see the manager taking the time to train his coworker correctly.

Sam is a great representatvie of this busisness. He is kind helpful and very thoughtful...I'm definetely coming back and making this my go to

This place is really expensive. I would not advice going there any other smoke shop will be cheaper . A simple sneak-a-toke is 20 bucks .

Great selection lots of cute young guys everyone wants a blunt. I mean what the hell everyone wants to get the hand on a nice fatty.

The people who work here are very well informed on the products they sell. Always get friendly customer service when we come here.

Burn is a great little smoke shop. The prices and selection are very good and the manager and staff are very friendly …

My local go to for e-cigs. All employees are knowledgeable. Would give 5 but do not carry coil for e-cig I bought from them.

This place has great customer service and a great selection of pipes, papers, gummies and more definitly worth checking out

Excellent service and selection. Very polite and personable staff. Helpful and punctual. Will be return customer 100%

Staff is always comfortable to deal with. Big selection of what you'd expect. Good kratom deals. I go almost daily.

They have organic rolling papers, lots of practical, and convenient items to make my smoking experience great.

Cool people willing to help you with any questions about their products. I walked out a happy camper

World class service. Wouldn't mind chilling with some of staff when their off duty. My new shop.

So happy they stock Sunny Botanica Full Spectrum CBD made from all Organic ingredients ; - )

The best smoke shop in the area and they have biliengual staff and good costumer service

Great selection of supplies. If this location doesn't have it, their other shop will.

Are not open even tho they say they are open at 830 am currently 11 am still closed

Great staff and great prices and some of the best products that you can buy

Nice store, friendly and helpful staff good selection at resonable prices.

Very helpful and knowledgeable. Clean environment. Good inventory.

Good smoke shop lots of items and accessory great service as well

Good prices on vape liquid, and they'll often throw in freebies.

Good selection of vapes, water pipes and other trinkets.

Great quality of items for all of smoking accessories.

Highly recommend it, good products and friendly people

Friendly and very helpful! Definitely recommend them.

Got a very solid price on a Cookies vape pen battery

Very nice, great service and Awesome merchandise!!

Nice collection of items and friendly service.

Small shop, nice selection and helpful staff.

Where I get vapes. Discounted if you buy 2.

Awesome staff.Smelled good in store …

Excellent customer service... Thank You!

Very comfortable and peaceful atmosphere

Very nice and great customer service.

Had a great selection and super nice

Great selection and very nice staff.

No a great selection but great staff

Excellent attitude toward customers

Great place for smoking essentials.

Great excellent service Everytime!

Great brands but not many options

Nice store, nice people, love it!

Good service, knowledgable staff

Un buen lugar se los recomiendo

Great shop. I highly recommend

Nice place with what you want

As always, 5 star service!

Good Insense selectio

Love love this place

Great service!!!

Great selection

Awesome people

Good service

Very helpful

Great Prices

Very Helpful

Thank you!