This is a terrific branch. For a year, we have been working with financial advisor Nick Stea on our mortgages and investments. He is very knowledgeable and experienced, and takes the time to listen to us, guide us appropriately, and answer our questions. We have never had a better financial advisor and we recommend him highly.

My family been with this branch since 2016. It’s been good to us, treated us like family and we didn’t see any discrimination nor racism as some claim on this review. We were always been treated as human beings being from Black Muslim minority. We appreciate their service and hard work to all the staff there, past and present.

Can you imagine being ignored or looked down upon. Mistreated to the point that you asked another employee if CIBC has a anti black policy. My experience was so bad that my anxiety started up again. I felt so embarrassed and mistreated because of the color of my skin. Thank you CIBC

This branch has racist tellers especially the elder woman she is one of the teller.i have watch her being rude to a man that needed some sort of assistance i think he didnt had a bank card or something, she yelled at him to move along he is

Absolutely terrible service at this branch. I have tried depositing cheques here twice and neither of the times did they could make it work. They always come up with completely random reasons to not do the required thing. CIBC branch should

This branch is alright, just don’t come at the end or the beginning of the month or payday, worst time to be their especially when the line is going out the door and there is only 2-3 staff available. Also people need to learn how to pay

Horrible customer service. I came in to help my father in law open an account and no one wanted to help us. There were two men working in the front who just looked at my father in law with a judgemental look and refused to help. Seconds

Wow. Wow. Wow. After my experience at this branch I am looking forward to writing a review on this website. I am currently waiting for a response from the region manager before I go forward with my review. I just want to explain to the

Best place....Great Service,very warm welcome...Specially Senior Financial Services Representative Named KRISHNA KARTHIKEYAN,she is very helpful and great by nature. She is very knowledgeable person. We recommend this bank.

THE LEVEL OF INCOMPETENCE AT THIS BRANCH IS UNPRECEDENTED!!! I am afraid to make any type of complaint over there out of fear they will close my bank accounts and cancel the services I already have and I am happy with. I

I went to open a new account. The banking executive was extremely helpful. She ran through every detail with me. She also made sure i logged into internet banking portal, and also set my debit card PIN

I am very grateful to a bank employee named Renod. He helped to sort out the problem in 10 minutes. The service and support was at the highest level, despite the fact that I do not speak English.

There are a lot of great services to be offered here, but the staff I surly and the line ups are horrible. If you want to be mistreated, this is the place to go. Racist very judge mental stuff

Horribleeeeee Like worst customer service, there is actually a line of 12 people and only 2 people working, but one of those 2 employees doesn't is in training, so there is forever a line

There are a lot of great services to be offered here, but the staff I surly and the line ups are horrible. If you want to be mistreated, this is the place to go. Racist judge mental stuff

It was quite different from scotiabank, only went here to open a second bank account so if scotiabank went south i would have another, kayee-ann was super helpful and kind

ATM has cameras installed on them be careful as my bank card was copied at this location on Jan 10th at 4:34am. The wait time is over an hours to the Call Centre

Worst customer service, all 3 ladies sitting there could not able to solve my issue instead they told me to call on this and that number.

Great service! Larysa is a great specialist, patiently answered all my questions, clarified many important aspects for me. Thanks a lot!

Absolutely disgusting service,and very unprofessional. They didn't even ask for I.D. No one in the bank knew what they were doing.

What a waste of time with Krishna Karthikeyan. Presumably she hates her job and have no clue what is she’s doing there..

Could be better, but it’s 2023 and we all know management and executives have more to do with this than the employees.

If I can take back my 1 star I would. I’ve been very patient with CIBC - Keele and Lawrence branch, given that we’re

Everyone works here in slow motion. You want to waste your time have nothing to do all day come to this branch.

Been with CIBC 18 year same branch .. very helpful and grate customer service.. Personal and business banking.

Rude, Unprofessional, disrespectful, untrained, no customer service at all, staff and manager as well..

Are we kidding with this branch ? Wont pick up the phones and when they do, no one has any answers.

Had an amazing experience today with Sylvania. Felt very welcomed.

Bank manager is really good and very helpful people thank you

Manager and teller are so rude and unprofessional team…