The kind of place that doesnt value the time of their customers. I have been in line for currently over 3. Let's people sit down and cut in line without warning. Either treat people equally or not. Let us all sit or make us all stand no in between will be tolerated from now on. I will murder the next person who skips in line.

I have been banking at this branch for over ten years and have always found the staff to be helpful, professional and friendly. I only awarded four stars because the parking area is very tight and is located at the wrong side of the building, which can prove hazardous for anyone with walking issues during the winter months.

Same as many CIBC locations slow service, they keep changing staff, been waiting for over 25 minutes at the teller to get a freakin bank draft, she is very slow and I’m competent. Why on earth they always have one of the staff integrate customers on what they want then they tell the. To go to the teller!!!

Terrible location... cavernous waste of space with virtually no employees to actually serve the long lineup of customers. They should demolish this one and open up a bunch of smaller and more distributed locations that can actually serve more than one customer at a time.

Super slow service. Long lineup but only one teller. Lineup got shorter mainly because people are leaving from the line when they can no longer wait. I had been to different branches before but this is the slowest one I had encountered. 20-30mins to serve one person.

Excellent customer service. I walked in needing a lot of help and questions to be answered and they helped me every step of the way. I received exceptional financial and investment advice from both Adam and Tyler. In addition, they were very pactient with me.

This place is ridiculous! No business Center employees to help and you get in line with everyone else of the 10-12 people waiting. No one out to help anyone. What is the point of having all the desks in the lobby if no one is ever there to direct people.

Be expected to wait for 30+ min to receive any teller service at this branch. There were more staff behind the counter but only one teller was actively serving customers. The others didn’t seem to pay any attention to the growing long queue of customers.

Worst branch, worst staff ever seen in banking sector. I would give negative 5 star rating if it exist… Pathetic service in every sense. Lady teller with the glasses is the worst of all.. they don't have enough coins and even cash sometimes. …

Tracy Sawyer is located at this bank, if you need a Senior Financial Planner and Retirement Specialist, this is your go to lady. She is beyond helpful, intelligent, kind, and knows her stuff. She is level headed and knows the trends of the

Last I went, I had a very disrespectful and bad customer service from the Indian customer service. It's so amazing that you guy's choose her out of the whole team. She answer and talks in a sarcastic way. Am very respectful coz I work with

Attempted to deposit large sum of money in the form of a bank draft, wasn’t sure if this was possible through atm/phone. Arrogant Indian women, told me to go to atm and call simplii cause she has no additional information to assist me. No

I called the branch to speak to an advisor about being a first time home buyer. I was instantly set up with Adam who was so patient and understanding over the phone. I decided to come into the branch and he greeted me at the door on time

Here is the situation : Went to the branch to withdraw some cash (around 4k) and the Indian teller lady asked for my photo ID in addition with my debit and credit card. Unfortunately, dint have the driving license with me and visibly she

What is the need to open bank till 6:00PM when you don’t have enough staff available. Reached at 5:00 PM and found only one counter open with 5-6 people waiting in line. After waiting for 15 minutes, asked the other employee if they can

The lady was so rude, i lost My debit card and only had my drivers licence and a different debit card, with my name on it and she asked for 2 pieces of ID and that’s what i provided, she asked me to sign a random paper (note pad) like i

My experience with CIBC was incredibly frustrating. I recently obtained a new CIBC Costco Mastercard and used it sparingly for approximately a month. However, when I tried to use the card at Costco, it was unexpectedly declined. To make

The front end workers of this CIBC Kanata have bad attitude and really don't know how to talk to clients, as if they've never been trained for this job. The management team should have been more selective and should have never assigned

If I could put a lower score than one star I would. The building is pretty but the service is appalling (on par with service I have experienced in banks in third world countries but at least the latter had justification); long waits to

I am not intending to come off rude, this is just simple feedback. This branch is conveniently located for me and so I usually use it for the ATM but every so often I need to go inside and the same thing happens every time… The wait is

What a useless bank this is. Pretty bad customer service as they do not call even after leaving several messages. Even when they called they were not ready to help or help find proper forms. Not only that the person was not even fully

This branch is the opposite what you fully expect from any normal bank. They occupy a very large space, lots of employees doing something…but nothing to serve bank’s costumers. In summary: there was a huge line up about 12 people; two

Today June 27 23 I had the worst experience with cibc Bank stay away from this location the manager is very very unprofessional and teaches her employees to be the same so I close down my account. Please stay away from this location.

I'm not sure why the reviews are so low. My daughter and I went in after 4:30 p.m. on a Friday without an appointment to set up her first account. We were greeted within minutes and a few minutes later, we started setting up the new

I’ve never met a teller as bad as the one at this branch. She was not helpful at all and had a really bad attitude towards customers. Like I’m begging her to take my cash. I deposited my money at a nearby TD branch instead.

Adam Ghadie was extremely professional to deal with both on the phone and in person. He was very knowledgeable about mortgage renewal and was very quick in the process. I highly recommend booking an appointment with him.

Fred rocks! He has made things so easy for us opening our small business. So helpful, and always available when we have questions or need advice. I would recommend cibc for any business or personal banking . 5 *****!

Racial profiling at its best! Poor customer service and below standard communication and customer handling. Would not recommend at all. Lady at the teller looked at me and looked at my drivers license and my atm and

I have been a client with CIBC since 2012. Today I experienced the worst customer service imaginable from one of the tellers almost enough for me to change banks. Terrible service with a very rude attitude

My roommate lost his debit card and went to apply for a new one. He was ask to bring two pieces of photo IDs, so he used his driver's licence and passport. He is a Chinese working in Canada.

Asked to speak to a manager and the lady response with “I’ve worked here for years” okay, but are you the manager? Went to a different bank, resolved in less than 10 minutes.

In the past I received exceptional customer service at this branch. They cared about their longtime customers and they provided an invaluable service.

Do not deal with this bank. I have been trying to call for over 2 weeks now. They never answer or when they do, they are extremely rude.

Auto-renewal on 2 year GIC screwing me out of over $5,000 I should have access to. Don't bank here. Will be moving my money ASAP to RBC.

I came after work, between 4 to 4:30 on Wednesday, it was not busy at all. I was the first one in the line and did my job.

Slowest teller service of any bank I’ve been to. Multiple times I have waited over 30 minutes to see a teller.

Worst bank & location on the entire planet, thought bells corners location was bad but Kanata is even worse

Worst in branch experience. Wait time around an hour. Make you stand. Disappointing. No zero star option.

Almost impossible to book an appointment at a convenient time. Lousy in-person service.

Everytime I come here, it's always 30 minutes or more. Most people don't have all day.