Was in here yesterday. Used to think CIBC was better than other banks. But yesterday I had a teller named Mina that was extremely rude. I went to deposit a cheque, waited in line a long time(as per usual) got to the teller, she took my check, looked at it and all seemed fine, until she decided to tell me that this check looked like “not a good cheque” at first I did not think anything of it, especially because I KNOW 100% that it is a good cheque. She went to what I assume was a manager, asked him and also stated again that it wasn’t a good check and that person RIGHT IN FRONT OF ME SAID “ITS FINE ITS JUST AN AMERICAN CHECK, GO AHEAD” she made a scene about it so he said “Go ask Poppy if you want to” so this teller still decided to go ahead to another person in an office, came out again without my cheque, fiddled around on the computer, at this point I HAD BEEN EXTREMELY EMBARRASED IN THIS BUSY BRANCH. So I told the woman straight up that I did not know how she was telling me that I had a BAD CHEQUE just because she’d never heard of CheckOut 51. She then went back into the office, came back out and said that the cheque would be held for 5 days( which she really should have done from the first place ANYWAYS!) I’ve never been to a bank in my life that would put a customer in a position like that and embarrass them in front of at least 40 other people. This is very very very poor customer service. For a $100 cheque. I find it very funny , because around this time last year I had deposited a VERY LARGE cheque into this branch, and they took it NO QUESTIONS ASKED IN A BRAND NEW BANK ACCOUNT I HAD MADE 2 MINS BEFORE. THEY ALSO GAVE ME $1000 UP FRONT! Before the cheque was verified. I find this treatment to be unacceptable and this employee should be spoken to about CIBCs reputation, as she is presenting them. And the customer service needs to change. This manage “Poppy” also came up afterwards and told her to make sure it was the 5 day hold. CIBC should not have such judgmental people working in their stores. Really really looks bad and makes people want to leave your bank in general. CIBC should really be ashamed of this location. Horrible customer service. Worst service ever, I thought rbc was bad but I’m just going back there. I’d rather them than have a bank that I put over 100,000 into in a year treat me like this. I bet CIBC will not even rectify this, so my advice to everyone is to avoid this location, and this bank in general if they allow their customers to be treated this way.

I’ve never written this long of a review but I had such a terrible experience at this branch that I feel I must share. The incident involves a female teller wearing glasses whose name I remember starts with the letter “R” that mishandled my money and gave me incorrect banking information. I visited this branch on September 9 to deposit money at the teller. After they put the cash through a money counting machine, the amount they was $110 less than what I counted (multiple times) at home. When I questioned the amount, the teller hand-counted the $20 bills and said she counted 2 more $20 bills than what the machine counted, so $40 more than the initial machine-counted amount. But that was still less than what I counted. I was extremely sceptical so I didn’t go through with the transaction and requested the money back. I then requested to transfer money from my flexible GIC account to my chequing account and was told by that same teller that the GIC couldn't be cashed. So I left the bank without completing any of the transactions I wanted to make. I then went to another CIBC branch where the employee there was much more professional and transparent with my money. Without my request, they faced the money counter towards me so I could see the count of each denomination and recounted multiple times to confirm the correct amount of cash being deposited, which was the correct amount that I initially had counted. I was also able to transfer money from my flexible GIC to my chequing account. I will not be going back to the Morningside Crossing branch ever again and strongly caution against anyone going to this branch!

Today I was incredibly disappointed for the first time with this location with which I have been banking since 2003. I attempted to make a withdrawal from the bank machine at this location. The bank machine told me to withdraw my funds but no cash came out. When I checked my online banking I could see that the transaction had been done, in other words; the money was withdrawn from my account. When I sought out assistance I had to wait over 20 minutes for someone to speak to me in addition to that I was referred to the operations manager who advised me that what happens with the bank machines is not the business of Cibc and that I needed to contact my other financial institution from which I had drawn the funds. As I've been banking with this location and this institution for such a long time and having a number of financial vehicles with them, I expected and ask them to work with me on a solution. I was summarily dismissed with excuses and apologies. I proceeded to another Cibc location at which point I was apologized to profusely and a solution was found. If you have an opportunity to bank with a different location I highly recommend you do so. Customer service is everything and unfortunately this location staff does not appreciate that!

I so fed up with this location! Every time I think going to give them a chance I regret it so much. I have been going to this branch on and off for 10 years now and it has just gotten worse. The staff there is so unprofessional, and are too busy chatting amongst themselves to get the line moving. There is always a long line and clients are always complaining to each other. This time I went in to replace a card where the chip stopped working and asked if someone in the office could assist me to avoid the line because I was in a rush. I only made this request because every other time I went in to other cibc banks, the staff was very responsive and sorted it out quickly. Not only did I wait for over 25 minutes, someone came in after me and was assisted right away as if my issue did not matter. Employees that work in the offices were walking around having conversations and not a single person helped me. Extremely unprofessional and it's ALWAY this location. I ended up leaving without being assisted because I am so fed up. Clearly the staff there does not care about the horrible reviews and neither does cibc in general.

I am disappointed with the service and competence of some of the staff that were working today. There were not enough staff to accomodate the people who needed help. As usual, staff members were asking everyone in line to use the machines, however most of us in line already know the nature of our business cannot be completed on the machine and need a teller. So, I stayed in the line and it was a long line because they were short staffed... I needed to pay a tax related government bill which I received an online invoice and was told to go into the branch and speak to a teller. The teller told me she couldn't help me without a physical copy of the bill and that I would have to call the number on the back of the card for them to help me over the phone.... Are you kidding me? Why even bother having people working in the branch if you push everyone to just do everything through some kind of machine. Give me back the hefty bank fees I pay every month for customer service and then I'll do everything myself. It's CIBC, not Walmart and not everything needs to be self served, the hell are we even paying for?

If I could give this place -0 starts I would!!! Wait times are ridiculous, staff are incompetent and seem to be LAZY. Where in the world does it take 9days for a wire transfer to be processed? 24-30 min wait times? The only thing useful in this bank is the ATM. Shut it down!!!!!!! Edit: Day 5 of visiting the bank to follow up on the status of my wire transfer- manager not on site. The manager of this bank is not a man of his word, he soothes irate customers with words but does not follow through! After admitting that there was a routing error on behalf of CICB that caused 13 business days to go by without the monies being transferred, he promised that the fee for the wire transfer would be reimbursed and that has not happened. I’m disgusted by this institution and the people that work there- at this location. I’m closing all my accounts here as soon as possible and switching to RBC, their wire transfers are seamless and they are much more efficient.

I’ve been experienced high quality customer service at the CIBC Morningside And Kingston Branch. The representative Phiwo Nyathi has responded to a need I had regarding my bank statements. She was extremely patient and handled every step with care. It took her more than 3 hours to help with my need. She never showed any sign of tiredness or fatigue while she had to place multiple calls to get the right answers for me. She felt concerned in getting the best results that could satisfy my needs. I was very happy at the end, she made me very proud of being a customer of the branch. I think you are the best Phiwo, keep up the good work. Yalda

Have been banking there for over 40 years . The service always has been good, except a short stretch with one manger , she is gone now. The best teller by far is zarah, hope I spelt her name correct. She has been there for 20 years I believe. Also another teller ,don't know her name she deserves credit to. Thx. To you both. Use this branch they are very good . Thx. R. Chard. Customer service has gone downhill. They have hired tellers that maybe ENGLISH should be a requirement to spoken clearly and also understood. Hate to admit that I'm senior now and find I'm treated terrible by some tellers. Hate going inside to use the services.

Horrible branch. I did a wire transfer for the very first time and they sent it to the wrong account and then told me it was my fault, even though I provided a direct deposit form with all of the information that they needed. I was interrupted several times while explaining my situation and was spoken to in a very condescending manner. Once I get their mistake rectified I will never be returning to this branch again or using CIBC for any of my other banking needs for that matter. For anyone wanting to switch banks, go to RBC, their customer service is much better.

Made an appointment with Rachel Yao and showed up on time to open an account but just to be turned away. Apparently they’re “too busy” to open an account for you even after an appointment which they tell you to make when you line up to see a teller. I was going to open one with CIBC but not anymore. “Too busy” isn’t the point of an appointment to make it a smooth process BECAUSE you’re busy? They need to go to customer service classes 101. I will report her to head office for lack of unprofessional & racial profiling.

The worst I’ve ever experienced in my life is the CIBC bank, I’ve found a house for rent and went to CIBC to the cheque’s book , i ordered the the cheque’s book twice and didn’t get anything, when i talk to them they say we don’t know where is it, I lost the house because the lanlord said you’re lying because there is no bad service like this in Canada but guys trust me yes , I am going to change all my banking informations to TD because they are really professionals , NO MORE DEALING WITH CIBC

My Residential Mortgage deal was closed as of March 16, 2021 with the Help of Goldie Sharma of CIBC. Excellent, Knowledgeable Mortgage specialist who will take away all the stress you may have in arranging a Mortgage. Mortgage rates Goldie can offer is the best in my case ,probably no other A lender can beat. I can vouch for Goldie's Professionalism and superb knowledge of a really Complex Mortgage deal. I thank them for their services through CIBC

Very poor customer service. The lines are always long and the employees are always just standing their like they have nothing to do. I'm writing this while standing in line, I've been waiting in line for 34 mins and there is still 5 customers in front of me. I've been banking here for many years and only do so because I live about a 2 min walk by the with that said you would think over the years the customer service would get better not worst!!!!

Today I visited the CIBC bank Morningside branch to get some services about my transactions.When I was in the que to get my chance to meet the officer at the vounter one lady offiicer who was assisted to the custmers agreed to assist me to get my service.Later I knew her name as Rachel Yao .She was friendly and attended my service quickly .I appreciate her prompt sevice and she would be an asset to CIBC..

I went to a CIBC branch, and I was really impressed with their exceptional customer service and friendly staff. There was a particular staff member, who I'm not sure if he was a manager, that personally assisted every customer with their questions. The staff member ar the counter who helped me was extremely courteous and helpful. This was the first positive experience I've had in Canada since my arrival.

Extremely Poor customer service. I dread to ever go to this branch. Long wait times, no one answering the branch phones,( even branch manager does not answer voice messages) personal banking offices have very poor knowledge of their products. Very very substandard overall experience. Even though this is the closest CIBC branch to my house, I would rather go to another branch for my banking needs.

Poor customer service. Bank does not pick up their general telephone line (despite multiple calls on multiple occasions at different times throughout the day), nor replies to voicemails left there. In an appointment with a Financial Services Officer, the Officer could not obtain information from his own institution via telephone without being on hold for over 20 minutes.

Called for assistance with my new online savings account opening and this guy asked me to come to the branch center when I needed this done urgently. Called RBC and 5 new accounts were opened in less than 10 mins on the phone. Take these folks to training because the guy literally told me "I don't know how to do it online" really?!?! Lucky there's no zero star option.

The worst experience i ever had. I been with cibc for over 10 years and never have i ever been treated like a criminal. The teller were having personal conversations with the clints while there were 6 pepold waiting in line. After 30 mins and not end in site i decided to get a new card. David Castro is a difficult person with very bad customer service skills.

This was the worst cibc branch I have ever seen. The representatives dont care about the customers. Had waited for long time but did not receive any help from them. Why did I go to that branch because I needed help but when i reached there they told me to call the visa number by yourself. Never saw such people like this in my life.

Amazing service they are quick and efficient they are chimped they understand exactly what you need without asking and if you do not have the proper documentation as long as you are a as long as you are a regular customer customer they are more than willing to bend and a little too accommodate your everyday banking meets

Do not attempt to contact this branch via phone - they literally never, ever pick up their general line and I have never been successful in reaching someone at their extension for the same reason. They do not call back and really this is pitiful considering I've left numerous voicemails. Don't waste your time here.

This branch is Amazing i had great experience when i went to open new account to my mom they were so nice even though we came without appointment! Ms:Dan Zhang is very nice and knowledgeable she was very patient with my old mom and helped her to open her new account .we really thankful for her .thank you !

I am here today a lineup like 30 people on raw and only 3 tills are open they should upgrade there customer service and stuffing time is gold for everyone one banking facilities now a a day is a vision for the sectors spending of 2 hour for only a regular banking is not worth it

One of the worst bank which I had went . Sent the staff to some school to learn how to work fast . Its like tortoise moving . They kill my time by waiting more than an hour and last they said can’t help today and come next week . All good reviews are fakly done by employees

You didnt update my dads power of attorney after completing a appoint with you fsr who was more focused on getting us a mortgage (tall thin eastern European guy). Now reps in the call center give me a headache every time. I will change the review if you resolve my concern.

Very poor customer service. Bank never pick up their telephone line ' despite multiple calls ' no replies to voicemails, they are so rude and arrogant, they're full of multiple mistakes. One of their Male staff bang phone on me when I tried to explain my concerns to him .

I stopped banking with CIBC because the service and experience is always so poor. They sent me a letter stating they owed me money because i closed my account. I've been here just under an hour, and it's still not resolved. Yes, this is why i left in the 1st place.

Been banking here for couple of years now. The staff are always helpful. Today, we had an issue with our debit card and they made sure the issue is resolved and verified the fix with us . It took a while but they always kept professional and we're super polite.

This is the worst location I ever seen...not plenty of staffs had to wait almost 30 min for the tellers..There is a lady named *MALLA she is so rude that she even don't want to help customers.. really disappointed with the services...#biglinewithnoservices

Standing in a lineup as usual. Every time I come to this branch my home branch I might add there is never anyone at customer service desk.Employee told me that Monday to Friday some one is there but I've been in on these days and no one is

I've been lucky here at CIBC Morningside. (I came from Scotiabank (20 yrs) because of terrible customer service and high fees.) I have had good experiences with staff here at CIBC. Yes, there are lines and it takes some time to get things

Wait times are terrible, staff seem to be out to lunch all the time. If it was possible to give them no stars I would. Nicole was great, but some of the other staff epitomized poor customer service. CIBC needs to do something about this.

Always long lineups. Lots of bank personnel walking around looking busy. Not enough number of tellers to serve clients and get the line moving. Always disappointed and makes me regret having my business account at this branch.

Soooooooio sloooooow, man. They should arrange bed for the clients to take a nap. 45 min to an hour give and take for serving a client. They should replace all the employees since they are serving less talking more.

When I used to live in Toronto, I would always go to CIBC on Morningside and Kingston! Very spacious and tidy! Great and modern architecture! Friendly, nice, and courteous employees! Great customer service! …

I recently had help from Rose D’Souza for my loan with CIBC and she went above and beyond for me in helping me with a deadline. Amazing service and I’m very grateful to Rose for her assistance.

Khatija Hafeji at the branch was very helpful during my last visit there (04/13/2022). She went the extra mile to help my mother and myself with certain queries and banking support we needed.

Khatija Haflii, the CEL at the branch went the extra mile to help me with an issue with my account. Highly recommend visiting this branch, great customer service and experience.

CIBC closed Customer service at other nearby branches but failed to provide sufficient service to accommodate the overflow at this branch. The Customer Service line is too long.

Slow service!! Inside the branch theres several bank reps walking around but only 2 assisting customers at the tellers not one of the better locations that's forsure

Unfortunately they just don't have the staff available to serve the amount of customers. Saturday afternoon and there are 2 tellers and 20 people waiting in line .

They do not provide services that other branches can do at the tell and make an appointment mandatory. They had a line out the door when I went there.

do not bank here. you are treated like a theif. this country is for everyone not only for one set of people.the first Nation of Canada was here first.

Customer service is poor. Only 2 tellers with a long lineup. Another customer waiting to speak to the manager about the poor service.

For many years, my family has been banking at CIBC, and the people at this branch have been very hardworking, patient, and helpful.

Omg. Service is so terrible and the tellers dint even care to stand for reaching out. Dragging their chair everywhere.

Slow customer service. Ghosted 3 times on the phone and email by one of the managers. He even gave us a fake number.

Such an idiotic staff. How could they be in a banking field. They are not all friendly and doesn't know anything

Worst CIBC Branch location ever! Worst service ever long waiting time ! avoid this bank not worth your time

This branch is one of the best branches Miss (gifty) is a very nice lady working there She is very helpful

Extremely not skill full staff. Don’t know anything about banking take 2 hours for small banking need.

Lunchtime no one is providing services to the customer, and let customers to wait for extra half hour

This my first branch since I moved to Toronto love the stuff and their service! Specially chiku

Lines were terrible and leaving messages with them, you will never get a call back ever again.

Only come here if you have time to waste. Hardly anyone works here. Lineups to the doors.

very friendly and kind staff. I received many helpful and informative advices from them.

Thank you so much for assisting me. Nice staff here especially Ernest. All the best!

we love our teller Josephine very pleasant and helpful..This is now our go to branch

If you have any business with CIBC, ask for Gifty. She was absoulety phemonenal.

There's no one at the customer help desk almost every time I visit...

So slow....just to withdraw it took me 1 hour to see the teller.

Harlin recently helped me with an resp. She did an excellent job

Had a panic attack no one helped except the security guard

Rude staff. They don’t want to work. Avoid at all costs

ilco pereski needs training on how to deal with others

Just walk in with your mask and do your banking.

Long queue..staff doesn't care about customers

Excellent service with high standard staff

Very grateful they are open on Sundays.

So slow! I do no recommend this branch!

AliensRealOnesArehelpingyouwhitefolks.

Very slow and bad customer service

Fast, Friendly, and Efficient

Not good at all bad services

Very poor customer service.

They never pickup the call

Lines are way too long

Poor quality service

Convenient location!

Very slow service

Nightmare

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