Went in early morning and was done in less than 10 minutes. Staff were polite and courteous and very quick to process my biometrics. The lifts outside were confusing but signs are pretty clear and there is a reception staff waiting at the entrance of the lift. It’s a corporate building so expect office workers around the building.

I was made to listen to a machine massage of someone who sounds like a child who is learning to speak for the first time. And then when finally got to select an option the line goes dead silent and then hanged up on me. How embracing for an entity representing one of the leading countries in the world?

Very helpful and efficient service. Best to contact them via email so that you don't get frustrated by the automated phone, although once through to the call centre they were able to pass along an urgent message to the officer processing my document, which helped relieve my stress immensely.

Don't bother calling them. They make you sit through two and a half minutes of terms and conditions and then just redirect you to a website. If you select the "speak to a customer service representative" option the line never goes through and the call just ends after 30 seconds.

Thank you for your wonderful service. All girls are very helpful, special thanks to Shweta. Another thing for the clients complaining regards to unanswered calls, please contact them through online web chat. Very easy to use and they solved my query within few minutes …

Very sweet and helpful ladies all of them. I misread the website, thinking I could walk in for the biometrics collection, but actually you need an appointment. Coming from Tasmania and only being available for one day, they created a spot for me. Very kind and cooperative!

Not sure what happened to other people’s experiences but mine was great. Appointment was right on time and only took about 10 minutes which I was very surprised expecting 2 hours+ due to other reviews. Couldn’t be happier, now I can explore the rest of the day in Sydney.

They are very helpful. Staff is amazing. They will do their best to help you on their end! All the girls very helpful in the Office .specially Natasha you are The best ! thank you once again for helping me out for my daughters visa process …

In the office they are fast and they answer the calls right away. I was waiting for my Visitor visa with no updates, and after calling and sending a mail, the approval finally came. Every time I called for information, the team was really helpful. Great experience.

I have never dealt with a government phone line that is so poor for so many reasons. The center itself is fine but there is no consistency in information amongst staff causing my partners application to stay delayed which is incredibly frustrating.

Extremely disorganised business, I called them the day of my appointment to ask if I could come in early only to travel 3 hours and be turned away. Mr a place that so many people need to go through your think they would have a better system

I cannot express how grateful I am for the impeccable service here at VAC!! Considering the large volume of visa applications now, I was able to get my passport in time from Natasha and she followed up consistently via email/call to give me

Can't complain about the service. I was a little surprised at how serious the whole situation seemed, which of course I understand but everyone was very stern and not very warm. The whole process for both myself and my partner took about

My wife is a Canadian Permanent Resident who’s PR Card has expired so she needs a PR travel document to return to Canada. It appears that the Canadian government has outsourced the issuing of visas to this mob who changed $148 for a $50

All VFS global are the same. They want to take money from you. Even the insurance. According to embassy website doesn‘t require spesific insurance and staff recommended some insurance, eventhou I have bought other insurance. I have mine

I have been at my wits end waiting for 3 months for visitor visa approval, once lodged the process is very slow with no online assistance or ways of trying to find out information. Natasha, a manager at the visa centre was an absolute

Natasha and Team at VFS Sydney were extremely helpful to guide me through a tough situation. Their customer service was excellent and I will highly recommend the Canadian visa processing centre in Sydney, George St. 5 stars ⭐️ ⭐️⭐️⭐️⭐️

I visited them twice in the last few weeks and the document submission and collection was so smooth and quick. The lady who attended me was extremely helpful. Thank you so much for your assistance through our Canadian PR process.

Very helpful and understanding at the center. Expedited my visa so I could get it in time. But one star I’ve reduced only because the phone service isn’t good at all. Would recommend going to the center in person.

Very friendly and helpful staff. Thanks to Natasha who gave me that extra help when she knew about my case. And made everything possible to get my visa on time

The whole building is intimidating. Lots of business people suited up. We arrived in T-shirts and shorts. Felt out of place but not too bothered personally.

Went there this morning to submit passport, everything went on smoothly. The staff at the front desk (Swenta?) was very helpful, truly appreciate her help.

I’ve never given a one star review in my life so that should say something. The staff here should be ashamed of how they treat their customers.

It's located inside the Australia Square building on the 18th floor. You can use the lifts on the ground floor to go there.

Staff are very helpful and friendly. Everything is well managed, it takes 2 minutes to finish a 15 mins’ job. Thanks.

Phone not answered. Then aske to chose an option but no options provided. Is this really a help service???

They were extremely friendly and helpful to me from the moment I entered the office until I left

No way to contact via phone, every prompt to talk with someone ends in silence.

best service ,highly recommend✌️

Hi VFS team, Good Morning.