7/2023 It got worse and I do not recommend this company. To Mr./Ms. CarBYU Owner, first of all, I didn't have issues with my car insurance in a way that you are insinuating and it should be against the law for a business to put a customers information out there in an attempt of defamation but to also be so hateful and condescending towards former customers. My policies or insurance company is how ever I see fit to MY needs with in reasonable limitations, and they were. There is absolutely nothing reasonable about how your company slaughtered my desperate position from the time I walked in that door. After paying on time 2-3 payments a month for almost 2 years I had 2 deaths in my family and my grandmother hospitalized all in the same 2 weeks time, I contacted the office about a late payment and I was threatened with a repossession even though my contract states a remedy could have been reached your employees chose not to do that very disrespectfully. I thought about it and although I loved that car after how I was treated by your employee that day and in consideration of all the unnecessary payment weight I was taken advantage of that I'm just now finding out was NOT a staple for purchase, I do not want to talk to anybody anymore and I left a message that the company could have the car back and when they took it back I removed the insurance. You really should stop trying to turn customer complaints for reviews and hating on former customers that of which is clearly seen with retaliation on your bad reviews. It speaks for itself. A true business owner would be more concerned to fix the problems with in their company for return business. Have a nice day. 9/06/2022 It has now been 7 months since I purchased a vehicle from this location. Although Alex was exceptional, the continued service is not. I understand now why it was so important to write a good review for your salesperson to get a bonus. I think it's more about the bad reviews and I've noticed that bad reviews are retaliated against instead of unconditionally caring for the customer issues. I don't want to believe CAR BY U is ALL bad, just the people you have to deal with after the sale and that's my personal experience. 3/2022 purchase of vehicle Alex was absolutely AMAZING!! I'm a Nurse at the Columbia Trauma Center. My SUV broke down and I had to get a rental and the car I was buying in Columbia was sold at the last minute... I had less than 24 hours to find a car and return the rental all working a 12hr shift! That's when I found CarByU with THE perfect car! Coming from Columbia I was so scared it wouldn't be there but Alex understood my predicament and made it happen!! Alex was like Jesus taking the wheel and he took care of absolutely everything I needed like I was his own little sister! I couldn't have been so lucky for anyone better! Also, my first review didn't post and now it's been about 30 days and CarByU has taken every step to take care of me and make sure any problems I've had is fixed and safe for me to get back home!! It's a struggle coming from Columbia S.C. but CarByU is still there for me and totally worth it!!

Let’s talk about the vehicles, false advertising, unprofessionalism and the attorney general.. Initially I was suppose to pay 3000 down, I paid 3500 for a 2016 Hyundai sonata at 89,000 miles…. RED-FLAG. All of the vehicles if not new are in fact LEMONS or in other words bad vehicles. I’ve had the vehicle since October 21, 2022, since that date I’ve spent tons of money on oil changes.. until one day I was informed about Hyundai campaign. There’s a campaign going on with some of Hyundai vehicles, they’re burning a lot of oil which can cause engine and transmission issues but is not visible to see leaks bc it could coming through the exhaust pipes. The month of November til February 3rd I’ve had to buy my own oil and go get oil changes every 2-4 weeks since purchasing the vehicle. I noticed small issues and always informed the dealership service department; no help. They wanted to schedule me to have the car looked at after having it for a whole day to fix breaks and rotors which should’ve been done before leaving off the lot. Every one in the service department is janky and not professional. Jesse will help because it’s his JOB not because it’s their car and they know they have been selling bad vehicles. It’s all gimmicks and scams. They mentioned a diagnostic fee when it’s evident what the issue is. They informed me that the car was in a car accident and was only tapped but why I noticed the darn bumper a different color. Never replaced windshield wipers which is a safety hazard, I also had to bring the vehicle back for that. The vehicles has been in their possession since the car broke down which was on been Feb 3rd. I haven’t driven the car for a month. I refuse to pay out of pocket for expensive maintenance issues on the vehicle that should’ve been fixed when the vehicle was brought to them plus the monthly fee which was due on January 28th; u have a 10 period grace period they give you which was to February 7, the vehicle was already in their possession due to misfires and jerking back and forth which it did bac in November. They have all calls and information of me informing the about this vehicle. Bad experience, bad dealership, bad salesman and service department. I don’t have time to informed them about issues they knew the car had. I go back and forth to work Tuesday through Saturday; I informed them that. Maria and Sara are rude. Maria sarcastically offered to have a mechanic to come out to my residence and i sarcastically said why not. These folks will be hearing from the attorney general very soon about their unprofessionalism and Gimmicks. To any woman; GO WITH A MAN! If I could I would give this no stars and they should be out of business with them janky junk yard vehicles

I would not recommend this dealer to my worst enemy. Vehicle we viewed was priced competitively, but if you don't have trade in add$1000, if you don't finance through them ,add $1000. Vehicle was sub par to say the least. Ant infestation in engine compartment and cab, oil pan leak and exhaust leak that had been cleaned to try and hide it. Many boots and rubber seals were either missing or damaged. Some electronics worked ,some didn't, speakers blown, not hooked up, and were hanging from interior by the wire. Clothes hooks and screw cover plugs were missing from headliner. Wheel finish was extremely damaged and any /all iron based components on the under carriage had surface rust even though NO FLOOD DAMAGE was reported. HAD to run credit before we could even test drive, lied about our credit rating because we drove 30 minutes up the road and purchased a vehicle that day. Only allows 39 month financing , even with substantial down payment, wanted $800 a month payments. DO NOT WASTE YOUR TIME OR MONEY!! I'm sure they will respond in denial. STAY AWAY AT ALL COST. DID I BREAK TOUR CONCENTRATION? PLEASE ALLOW ME TO RETORT. This is what I bought. 6-year-old vehicle, everything works, 450\month, plus 50,000 MI warranty. Sour grapes sometimes makes the best wine friends, but even stomped , sour grapes,are strained of the sediment. Like any business transaction, with vehicle price immovable, and a 42% downpayment. As financing restrictions, work with better Banks I suppose. However I was very pleased with the place we did purchase with. Clean, buffed and waxed, full tank of gas, price is immovable but we got the Platinum electronic warranty. Gave me actual credit score not my wife's score then totally lie about hers. Turn the computer screen to both of us step by step and they offered 72 months financing. As a review I'd let you do the math do not accept potted meat when you can get filet mignon for half the price. So if you prefer fast talking salesman and managers that don't even speak to you or can't let you look at a screen. This is an option for your car buying needs. Just ask for J. The fact that a Salesman casually mentioned smoking pot to me, my wife, and my 17-year-old minor son. Tells me I'm not in a place of professional business that I need to fre.quent . That's just the car market that's the way IT is or that's what i was told .consistently So if that made me difficult to flip or to see who gets there first. I sincerely hope this will explain and clear things up as to why. Again thanks for your time! Shop wisely folks!!

I don't like how I was treated in reference to my most recent car payment. I made my payment online on Friday 10/6 first thing in the morning, and on Monday 10/9 the payment hadn't posted yet. The money was taken out of my bank account but was still showing pending. Usually when I make a payment it post immediately and I didn't understand what the issue was this time. I called and spoke with someone about this and was accused of not making my payment at all. I was spoken to very nasty and I wasn't being heard. I was trying to explain the situation. I offered to show a copy of my bank statement showing where I initiated the payment, it was deducted from my account, but it was still pending, but they didn't care about any of they. I was told repeatedly that I just didn't make the payment which was vey upsetting. I contacted my bank several times and was told that it was up to the merchant to process the payment so that it will post. This morning the payment finally posted for the date that I initiated the payment which was 10/6. I called to find out why it took so long to post this time and again I was spoken to in a very nasty tone and told AGAIN that I didn't make the payment on 10/6, I made "another" payment yesterday, and that why it posted. That didn't make sense at all. After the person actually looked into my account and saw that the payment posted and was made on 10/6 (like I had been trying to explain all along) she said that she didn't know what to tell me and that there was "probably a glitch in the system". What I didn't like about this situation was how I was spoken to. I wasn't being heard. She saw that the payment hasn't posted yet and nothing else mattered. I hated how that made me feel, being told that I didn't make the payment over and over without even looking further into the situation. I was treated as though I was lying even though I offered to provide a BANK STATEMENT. I absolutely hated how I was treated over this situation and I'll never make an online payment again through this company to avoid "glitches in the system" and being spoken to like I'm a liar.

WARNING! Be VERY CAREFUL if you purchase from Cars By U, read EVERYTHING. We purchased a car for $28,000 with 34,000 miles. The price was right inline with what this vehicle was selling for at other dealerships. We waited for over three hours to get all the paperwork ready for us to sign and drive off the lot. By time we were signing, the guy was just pushing papers in front of us and we were in hurry to go so we just signed. BIG MISTAKE and I will take accountability for that. However, here is the shady part. Within a week, the check engine light was on so we took it to the Infiniti dealership. 2k in repairs later, the check engine light comes on again shorty after. Within 6 months we ended up spending nearly $7,000 in repairs. I asked the dealership how in the world a vehicle with only 35k miles on it could be having all these issues? After looking into it, the dealership informs us that the car does not have it's original engine, that there is a history of the odometer reading being changed and that the actual engine in the car had closer to 93k miles on it. They did not disclose any of this to us and with the car priced at 28k, we had no reason to think this was an issue. The car is now actually only worth about $7000 and we've only owned it for 10 months. This company preys on people that have poor credit and have a hard time getting a loan. I actually have great credit and did not use them for financing. I just made a terrible mistake of buying a car from a shady roadside dealership. If you have poor credit and this is your only option, just know these are the kind of shady practices you can expect. I feel terrible for those that get a car here and then don't have the money to spend on the thousands of dollars of repairs they are sure to expect. We'll be taking a HUGE loss on the car and all we get from the dealership is "you signed it "as is"". BE WARNED AND BE CAREFUL

I bought a 2016 Honda Civic in January 2020 and my sales guy Ryan was so pleasant and made my experience so great that I recommended this place to two of my friends. However, by November 2020, the transmission and alternator were no good. I went up to CarByU to speak to a woman I believe was named Maria to ask if this was covered under my warranty I was told it was not. And when I asked her for an extension on my car payment, because I was a college student and was nearly impossible to pay for a new transmission and alternator while making payments made every two weeks, I was told coldly told no and that if I didn't make my payment within 10 days my car would be sent out for repo. Essentially, my only options were to get a loan to pay for the transmission and alternator or continue to pay for a car that was undriveable. Now, almost two years later almost being free of these people, with less than 10 car payments left I wake up to additional fees (higher than my car payment) being added to my account. When I called to ask about it I was told it was always there and they could see it on their end but they just made it available for the customer to see. Hmmm sounds weird? Please save your money and get your credit score up so you do not have to buy from this company. You will save yourself a lot of headaches on the backend. Also, most of the "good" reviews are made right after you have purchased the car and feel good. After my car purchase, I was asked to leave a review right there on the spot. Look for updated reviews months/years after having the car and dealing with these people.

I purchased a 2010 Camaro and didn't have time to look it over more the day of. Overall pretty good car however major problems that that dealer ignored!!! It had Wheels that were 3 to 4" too tall and therefore rubbed in front and rear. It had spacer clamps in the rear Springs so it would not lower and rub the back tires therefore canceling or canceling out the expensive suspension. So I had to buy new wheels and tires right away and take the spacers out so it would ride correctly. The biggest issues were that the front left wheel had been severely cracked and Welded. That is very very unsafe if the weld breaks on front tire. Also the exhaust was not welded to the support bracket and the whole exhaust system moves up-and-down. Also very unsafe if exhaust leaks into the cab from moving up-and-down. Also they had AC blowing Wide open for test drive but no AC. I have to replace the compressor and I'm not driving 3 hours to Charlotte again and deal with them trying to replace it. If it wasn't working for the purchase they will not probably fix it correctly now. Alex was Nice enough but was Basically just trying to sell me a car. Like most car salesman they don't care about you they care about the money. They were blowing my phone up until I purchased the vehicle and now they will not respond to me. So IF you buy here have plenty of time to have someone look the vehicle over and talk them down on price as need. Just be careful here or anywhere you go because there are scam artist everywhere

I would NOT recommend this dealership at all. Drove over three hours to purchase a vehicle and from the pictures the car was perfect. Got there in person and everything was “glued” with a cheap adhesive and falling off. The racks on top of the car and interior molding as well to name a few faults. Also conveniently the guy my wife had been speaking cole* was not there which is who we originally began speaking with. If you want something priced for quick resale to fatten their pockets this is the place to go. I DEFINITELY don’t recommend the insurance they offer and recommend as well. $499 to start the policy and then how much ever it is a month to quote the policy monthly. They take your money don’t follow up and SCAM you the money just to make you reinstate the insurance and then come back to say we have to re quote you to get EVEN MORE MONEY out of you. Please stay clear of this company as it is a waste of time and money. Select insurance group with Acceptance Insurance is the name. Money is too hard to come by! Don’t let these crooks take it from you!!! This review is for CARS BY U in Charlotte. Scary how nice this one was in the pictures. Due to the leak in the racks on top water is now coming out the latch where the Sun visors are held in place. They talk fast and smile quick. Please be careful.

I went to this company to get me a car. When they sent someone out to pick up my car after I talked with a William at the finance center at least that’s what they call it. The man pulled out a taser on me and treated me horribly after I tried to get my daughters tablet out my car and her asthma medicine out of my car. What I will say is that everything is done a certain way and to act a certain way with me and judge me based off my color this is the most humiliating experience ever. I feel as though Things happen and if my car was under repossession I should had not be treated that way and humiliated and scared. I wish I would of listened to these reviews. 3/18 I called today to make my payment for my car and of course William that works with the so called payment center picked up. He is very very rude his customer service is horrible and he treats you how he wants to cause he knows you want to keep your car. Like who treats customer with such disrespect. I recommend to never ever go to car by u if you want to be treated like they appreciate your business don’t go there and don’t run into William. At all!!!!’

PROS: Let me start by saying they helped me in an emergency situation. My truck gave out on me christmas even 2022. I have two young boys 3 years old and 2 months old. I had to get back on the Road ASAP. The sales staff is absolutely top notch. And the vehicle inventory is EXCELLENT! CONS: My first payment was the first strike against me being a repeat customer. Just know that as NICE as this car lot is. The finance department will SPEAK to you AND TREAT you as a buy here pay here customer.... (icky) RECOMMENDATIONS: DON'T be in an emergency situation like me! Plan ahead bring your own bank financing. As I said above, the payments department will treat you and speak to you as a typical buy here pay here customer. We have all experienced how it feels to be talked down to. They will cut you off when you ask questions and make sure you understand that there is a GPS wired into the vehicle. Typical BHPH car lot tactics. **I will update this review every 6 months until I pay off or refinance the vehicle. Overall a much nicer buy here pay here car lot but still has that old school BHPH experience. 01/09/2023

Just a few days ago I posted a review stating how happy I was to purchase a vehicle from Larry. Well not even 24 hours later I had problems with the key after that was fixed the starter went out the next day. I had the vehicle towed to one of the best shops in town to have the starter replaced 2 days after the car was being worked on I received a call that I had been sold a FLOOD CAR and they was not willing to do anymore work and advised me to take the car back to where I purchased it from. I called the owner BILL MARSHAL and he asked me “ what do you want me to do it’s your problem now” I replied “ I would like to trade the car” he said he was not willing to take back the car or accommodate me in any way. This car was 12,000 dollars Mr. Bill treated my husband and I like we was the scum from the bottom of his shoe. We work hard and this feels like HIGHWAY ROBBERY. The customer service is great until you drive off with a car that won’t last 2 days then you become another idiot who JUST GOT SCAMMED! BE CAUTIOUS AND REMEMBER YOU ARE JUST A WALKING DOLLAR SIGN

I was excited to work with them after reading the reviews. Stay away from Charles.. although he is the only that answers the phone. Ask to speak to someone else. The finance manger was way more pleasant to deal with. However I called and and got all the info I needed to send in. Send it wait for a call back, which never happened I had to call them back every time to get a update. The underwriter obviously can’t add or for whatever reason this company does not know how to work with business owners. After submitting additional cash apps to support my income. They said it didn’t match my statements. As cash is another merchant I didn’t know I had to have those apps connected to my bank account. Nevertheless I just got the complete run around. After I did my part and asked what documentation would be needed for self employment individuals, then still got denied”. But I look at as gods protection against me. Because Hendricks bmw approved me with less. If you are self employed don’t waste your time

Wow my experience with Car By U Independence Blvd was Amazing. I went online looking for a car they contacted me right away and said come on down and I got here and gained a friend and a blessing. The staff there are wonderful. They will guarantee to do everything possible to get you the vehicle of your dreams!!! My daughter in love with the vehicle that I purchased and so am I. My Sales Representative was Charles Reyes and Mr BILL .He’s a very great guy. he made us feel welcome as well. Sometimes as adults we often do business without child being present. Well I’m happy my daughter could be here to experience this she pretty much chose this car, which was a really great decision. I really appreciate Charles o at Car By U for being not only a great sales Rep. but also for being a wonderful person! I recommend EVERYONE to come to this dealership if your looking for a great car and great experience! 5 thks mr.charles I'll be back for my suv

Wouldn’t recommend to a single soul. I wish I could give negative stars. They sold my gf a used 2015 Honda civic SI that never went through service. They gave her the car with no oil in it and a bad starter. She brought it back and they changed the battery.. it didn’t fix the car. which just lets me know they didn’t go through the steps to find the actual the problem. also very rude on the phone and showed no concern to my gf for selling her a car that was NEVER serviced. I’m a mechanic of 8 years and this type of work is unacceptable. This place takes zero accountability for their mess ups they just try to do temporary fixes to try to get the customer out of their face.. in my personal opinion, this is trash service a “quick buck” type of business and I wouldn’t recommend to my worst enemy… mind you she hasn’t had this car a week and we’ve been back and forth there 3 times

UPDATE:After having the car for a year we are not to pleased. My fiance and I purchased a jeep from here and the initial interaction was wonderful but we started having issues with the car soon after and we were informed to take it to the JEEP dealership to get it fixed just for them to tell us we were sold a car with transmission issues! Even with the "warranty" we were still coming out of pocket almost $5000 to fix it.We were told we could trade the car in so my fiance goes to do so only for them to tell him that we can no longer do that and they cant do anything to help us. We are now stuck paying for a car that has really bad problems. If you need a car this is the place to get it! Jeremy was AWESOME! He explained everything needed to know to a tee and made it very easy to understand. The process was pretty quick and smooth.10 out of 10 would recommend!

My son bought a car here, then my friend. Larry said there is a $300 referral fee for my son. Seems Larry lied. We have been waiting for a check to arrive. I called Larey on Jan 30th. He said he would check into it and call back. He did not. Fast forward two weeks to Feb 14th when I call again, to be told he is off for the day, I left my name and number. I still have not heard back. I will now get my son to start calling too. I realize the check could have gotten lost in the mail, it happens, but Larry should at least do as he says and return a phone call. I will update if they ever decide to do as promised. Ryan, I absolutely appreciate your timely response. However, at this point, I don't see it as my responsibility to call again. Larry has all of our phone numbers. He is welcome to pick one and call it to resolve this.

Please Be Very Careful!! on what you are buying. I purchased a vehicle and it had problems before warranty expired, no one wanted to fix! Everyone that works there is very unprofessional and this place is basically a bootleg business that operates by selling you lemons! I am basically paying all of my payments on time for a lemon! The manger bill can’t even manage his way out of working at that bootleg store! He makes excuses for everything! What ever you do or say …excuses, just look at the reviews, making excuses. Please be very careful guys. I took a huge loss and trying to look out for the next. Please try to go to an actual dealership like Chevy or ford with real warranties. Please don’t learn the hard way!!!! Thanks!!

Bad place for business. Instead of building a relationship with you so you can come back and buy another car. They sale you a car and do not want nothing to do with you after even if you just want to ask a question. Rude service lady. Very unorganized, a lot of miscommunication and seems like they do no not know what they are doing or what they are selling to you. Just care about the $$$$ run from this place. Horrible experience. Raising my voice honestly i was very sweet before your employee said to stop making car payments so you guys can repo the car if i wanted to get rid of it that bad. Completely unprofessional and unpleasant you need better house training, And I wanted to speak to a Manger and no one was available.

Purchased a 2012 Ford Expedition today. From the moment I contacted Alex, I was immediately impressed with his effort to meet my vehicle needs and price range. I called about a vehicle I had found on their web site. Although I live in Jacksonville Nc, Alex was willing to work with me and arrange a time on Saturday that would match my schedule and travel time. The vehicle was exactly as Alex described. I was very impressed with the entire sales team and their ability to get me back on the road to Jacksonville in about one hour after arriving and meeting Alex. Thanks for Everything and especially the courtesy and friendship your team showed me. I would defiantly buy from this dealership team. Alex, you are the best.

Alex and Bill are amazing! Had fun buying my vehicle, but I had to change my rating for after the sale service. I bought a 2013 Suburban and drove less than 300 miles before I had to change my oil pressure sensor. It cost $500 to replace. I contacted Bill numerous times to make him aware of this issue but he never even responded to the 4 emails I sent to him. I am disappointed that I didn't get any response from him. I feel like buying a "certified " (their own words) vehicle should have been able to get more than 300 miles before a major repair. At the very least, a response to my emails. In conclusion I won't be using this company for any future purchases.

The purchasing process was fast and easy considering how many hours it had normally taken at other dealerships in the past. Wayne was sure to get me in and help me pick out something in my budget, being patient as I made up my mind, and Jose was great in finishing the process... Making sure my vehicle was in great condition and everything was fixed that needed to be before driving it home. From the salespeople down to the manager, everyone was friendly, quick, and didn't make feel like I was just another customer. I would recommend anyone to come down here and let them help you for your next vehicle purchase!

Buyer beware lemons everywhere! Please do not purchase a vehicle from this business. Employee’s are very snotty and unprofessional definitely uneducated and underpaid. Cars break down after your warranty expires. Each car has its specific warranty designed to break down after it expired. Please go to an actual dealer like ford where they have professionals working on the cars unlike this business where they tow their cars from the junk yard and have the backyard mechanics work on them in the back shed! Listen please! go to an actual dealership please do yourself a favor and save yourself a headache!

Warning !!!!they are crooks at this place and doesn’t try to fix anything they say they would they sale leamons u have been warned! They erased all the bad reviews and post the good ones because they are crooks! Drop $13,000 down on a van and had a warranty for $1,499 extra and still no help I would never recommend this place to anyone! I’ll post pics of the tires since u guys wanna play dumb! 2 different types of bald tires!Like I said I wish I would have done my research and u guys would have never received my money! And the have a very lazy mechanic that doesn’t want to fix anything as well

I had done some general research looking for a car in the area to finance from. I ended up finding CAR BY U and my experience with my salesmen Cole was AMAZING. We had been in contact for some time waiting on a settlement of mine to finish and Cole was patient and would offer any information regarding the vehicles I was interested in. He would follow up via email or text and made the entire buying experience so easy for me. His personality and professionalism was refreshing and I 110% recommend him as your salesmen and CAR BY U for your vehicle needs. 11/10 would recommend :’)

I would love to thank Alex for taking the time to help me find a car that the bank would approve. He did not let me walk away without nothing as a matter of fact he put me in a 2014 nicer than what I was looking at...overall his patience hospitality talking to the bank the insurance company and especially keeping me calm through it all when I thought it was over he didn't stop until I walked away in a car...Yes I would recommend ALEX over and over again...Carbyu will be recommend due to the great work of Alex...Thank you....a very satisfied and happy customer...L Stockdale

Alex was absolutely exceptional. He did a great job of understanding my wants and needs and the reality of my situation. He never tried to get me to make a decision that wasn't right for me and actually helped me 4 times that I came in before the right car was ready. I can not ever see myself buying a car from someone else or recommending anyone else but Alex. He surpassed any expectations of a salesman and treated me like a real friend and gave me great advice. Thank you cars by u and the whole team including Bill and Jesse but especially my man Alex!

I needed a new car ASAP. I had recently bought a lemon and was very paranoid about another purchase. Alex made me very comfortable straight out the gate. He kept in constant contact with me and reassured me that he could get me approved despite my obstacles. He worked diligently on a Friday and called me with the best news. It brought tears to my eyes when he told me my problems were over. Not only did he get me the car I wanted, he got it for the range I wanted to spend. He is heaven sent and is a great asset to his company.

Today I had the best experience purchasing a car. Ryan was very helpful and kind. He was very accommodating to my needs . Definitely glad I made the choice of purchasing with these guys. The process was nice and short. Another satisfied customer !!!! Revised: My car I got was totaled 2 months after my purchase. Once Again Ryan was great. Today was a very busy day for him I watched as he handled every customer with respect and patience. Thank you again! Satisfied once again!

I like my car but I really wish they would have went into detail about the whole process. I would say if you have credit then it’s a great place for you but if don’t then I would just go another route because the interest rates will kill you if you don’t have credit. It will feel like your payment isn’t even moving. I’m grateful for my car but when I 1st got my car they were just money hungry. I can say a lady named Sarah there is very helpful with explaining everything.

Bad customer service. Completely disappointed on how they treat their customers. Be careful when you buy a car from this place. I called to asked a question and the girl at service desk said well if you don't want the van just stop making payments and we will repo it. Like that's definitely not the way you answer a paying customer that literally spend 22,000 there. Bad place to make business. Your employees need better training

What I thought was going to he a stressful day of car shopping turned out to be a easy and fast day of getting the car that was meant for me, and its all thanks to the Car Salesman Alex at Car by u. His customer service was amazing and I have nothing but gratitude for his assistance and making me fell as comfortable as possible, giving me the best car that I can financially attain and helping my credit in the process.

Exceptional Service and Quality Vehicles I recently had the pleasure of purchasing a car from here and I cannot express enough how satisfied I am with both the service and the quality of the vehicle. From start to finish, my experience was nothing short of outstanding. Thank you for going above and beyond to ensure my satisfaction. I am delighted with my new car and grateful for the outstanding service I received.

If you are looking for a car please shop else where the cars are not worth the price. The owner will not take ownership of anything and you will be stuck with a car you can NOT drive. EVERYTHING THAT GLITTERS IS NOT GOLD PLEASE TAKE SOMEONE WITH YOU WHO CAN CHECK EVERYTHING OUT BEFORE YOU SIGN ANYTHING AND IF YOU HAVE ALREADY SIGNED TAKE (FULL) ADVANTAGE OF YOUR INSURANCE…. MR. LARRY AND BILL MARSHALL ARE SCAMMING

I got to Car By U a little bit after they opened and I was greeted by a friendly man named Jose. He was very welcoming and eager to help me. The service was so fast! The process only took two hours at most, including my test drive. I have never purchased a car in that short amount of time. Truly grateful for Jose and all the guys at Car By U. You all are awesome! I’m gonna recommend to all my family and friends.

The company posts deceptive pricing for its vehicles. The advertised price on car buying websites like Autotrader is not the actual sales price. You have to bring a trade-in and use their financing to get the ADVERTISED price. They know how this is deceiving customers. Treat your prospective customers better by posting the actual sales price. You wouldnt like it if a seller did this to you. I'll shop elsewhere.

I was in the market for an extra vehicle and decided to check out Car By U. I filled out the application online and was promptly assisted by Jeremy! I truly enjoyed working with Jeremy…he was knowledgeable, not too pushy and allowed me to explore various options. We closed the deal rather quickly. I will share my experience was fabulous because of my interaction with Jeremy. Go see him!

Wonderful experience! Jeremy was the first and only salesman to actually call me when I sent a request for info. Every other dealership just sent a "canned response" email. Jeremy was friendly, courteous, and easy to work with. Didn't rush us as we looked to find the vehicle that was just right for us. Highly recommend if you credit challenged and want to be treated with respect.

My husband purchased a vehicle for me from Car By U. We were working with Craig who was an amazing salesman. He was very upfront with us, kept the lines of communication open. and ultimately was the reason we decided to purchase here. Craig was so personable with our entire family and listened to our financial needs. I would highly recommended Car By U and you must see Craig!

My experienced was the best I could ever imagine. Specially the very nice, attentive and polite RONNIE. He made everything so fast and simple that i was surprised I was able to get everything for the car of my dreams. You guys should definitely promote him or give him some kinda bonus or a raised he was a 10/10 experienced. I would definitely recommend this dealership again.

I got to work with Alex today and he did an incredible job, took the time to call every day and walk us through everything, he worked very hard to make sure we got approved and got insurance, thanks to him we were able to get a new car in just a couple days! Ask for him he will make sure you’ve got everything covered, and he will work with you on your terms!

If I could give no stars I would. We just brought a car 2 weeks ago and negotiate with salesman Greg a year warranty and agreed on price. Well they didn't add the warranty when my daughter signed the paperwork and now she stuck with a car with a bad engine and haven't made one car payment yet. Go at your risk by far worse car buying experience I've ever had.

Went there intending to get one car and got another. They were very friendly and were very fast in doing the paperwork and getting us access to the cars we wanted to look at. Ronnie is who helped us for our purchase and he was great. Again, very friendly and was able to explain everything and answer our questions. Currently happy with my purchase

I got my car from here a little over a year ago at the Monroe location && It’s been a great car I haven’t had any issues and just had to do routine maintenance (oil changes & other normal stuff) when I came to get a car they worked with me and helped me get in something quickly after explaining my current life situation. I’m still very grateful!

Alex Martinez was an amazing sales consultant. Not only did he bring me the keys to every jeep they had on the lot, and asked which I was interested in, he made it possible for me to get my dream car. He was personable with my husband and I. The rate was good, and I enjoyed his company. I appreciate the knowledge he exuded, and the service!

my name is javier pena, i came in saturday this afternoon looking to buy a car. Alex Martinez was a great a help, easy to work with and was very helpful during every aspect of the process and gave a good feeling during it all. i have much respect for him and toke care of me very good! i happily purchased the car through him and confident!!

I stayed in direct contact with a dealer as I went through the process of obtaining a loan and insurance for a vehicle just for them to sell the vehicle without warning while I was on the way to the dealership. Edit: I was never offered any options to hold the vehicle. I certainly would not had done the same thing to one of my customers.

Just out here selling odometer rollbacks like it isn't nothing. Do NOT buy the 2014 Chevrolet Express Cargo van priced at $19,998. Market value is closer to $8k with true mileage. *Literally just checked your description on YOUR website. NOTHING regarding TMU (true miles unknown)*. Glad my customer didn't drive up there and look at it.

Alex was amazing! He helped me get my Honda Civic that I absolutely love! He didn’t give up on us which I love. He really helped me understand the process and everything I am paying for, for my new car. If you are looking to get a car or want a car but think it’ll be hard for you to get approved go see Alex, he’ll work with you!

I'm 52 years old and I have never had such a great experience buying a car. Jeremy was the nicest guy I have ever dealt with. Up front no haggling and honest. I was in a car and on the road in just a few hours. They have carfax available and show you up front. I highly recommend them and especially recommend Jemery. Awesome job

Alex is an amazing human being. He has exceptional customer service and keeps his word when it comes to clients. He goes above and beyond the moon for potential customer/clients. I recommend him 1,000 times for anyone who's looking to start or trade in their car journey. Thank you again Alex I really appreciate you …

My husband and I bought a car from Alex and had the BEST experience! We had an unexpected downpour and Alex went out in the rain to get a vehicle ready for us. He also hand washed our old tag just so it wouldn’t look dirty on our new vehicle! Truly great customer service and we couldn’t be happier with our new purchase!

Couldn't have chosen a better place to get my first truck. Charles was direct and accessible with all the information and was very polite the whole process. He made me feel assured and explained everything that was happening during the entire process. All the financing was laid out in front of me and is trustworthy!

I just bought my first car at Car By U a couple of weeks ago. I had an amazing experience only being 19 years old and I was able to purchase my first car. Xavier is awesome! He helped me find the car I love! He really cares about his customers and I know he will do the same for you. Great and friendly staff!

I recommend Car By U, to anyone who trying get a new car!!!! Customer Service was the best I ever had buying a car. It was fast quick and easy. Special Thanks to Jeremy Collin’s!!!! He was great and honest salesmen. Jeremy went above beyond to work out a great deal with me. Thank You again Jeremy.

I got a car from Larry today and it was great! Started with a phone call, trip to see the car and a short wait.. Now I'm good. The only problem I had with the exchange, he wouldn't give me his nice pen hahahaha when I bring a friend and collect my 300 bucks, I'm taking that pen as well Larry!

This was the best customer experience I’ve ever had. Everyone took the time to do their best and make the sale happen as easily as possible but Craig was the man that made it happen. He got me the car, cost, and even a decreased insurance rate for me. Truly above and beyond 10/10⭐️⭐️⭐️⭐️⭐️

By far the best car buying process I had. They worked with me as far as down payment wise and Jeremey was very helpful and patient throughout the process and didn’t have me in the dealership for hours like most dealerships. My dad said he might look into purchasing a vehicle from here too

Alex Martinez one of the best salesman I really recommend that if your thinking of getting a car y’all come in and ask for Alex he will help you out on this beautiful Journey you are going to start.They also sell cars in good condition they have a nice view of cars to.

Purchased my 2011 Honda civic from Cole and he was amazing got most of my paperwork in over the phone got me approved quickly gave me my options as far as what I was approved for very professional, and understanding. Made the entire process very simple which I loved!

I do not recommend this car company CarbyU at all. Charles was helpful during the buying process but once you get the vehicle the company are very rude and not professional. Please be mindful of any car you look into or decide to buy with this company as well!

I had a great experience at Car By U with Craig. He told me that he would get me in the car that I wanted and he did just that. The payments are affordable and I would highly recommend anyone to see him if they feel the need to purchase a car from Car By U.

After several failed attempts of finding the perfect car for me I had the pleasure of meeting Jeremy. He is a great salesman and takes the worry and anxiety out of car buying. I would definitely recommend this place to others looking for nice quality cars!!

We just bought a car from here, with Charles. Everyone was polite, the process was super easy and fast, and the car was set at a good price for it's condition. We drove a few hours to get here, so I was pretty nervous, but it all went smoothly.

Greg was a great salesman he was very helpful and knew exactly what he was talking about when it comes to any cars you may be interested in. He was very honest and very intelligent. I recommend going to car by u and having him as your salesman!

The service here was great. Alex did an excellent job satisfying all of my needs. He put me in the perfect vehicle. Newer Model Better Price... Tell Alex I sent you... Dont hesitate they even stayed late to satisfy my needs..

I got in there looking for an older gmc but Charles Reyes hook me up with a better and newer one.He was really helpful and was willing to work with you. I would recommend him to anyone that’s looking to purchase a vehicle.

Alex was awesome to work with. Bought the car for my son . Flew in from Pennsylvania and suppressed my son. He had no clue I was buying it for him. Alex made the transfer flawless!!! Thanks again Alex !!!!

A fabulous car buying experience. Our daughter moved to charlotte and I had to buy her a car from a distance. Charles took amazing care of us and was very trustworthy. I’ll be by here again in a heartbeat.

Jeremy Collin’s did an amazing job today with helping me purchase my new vehicle. He is genuinely nice and supportive throughout the entire process. I highly recommend this company! Go get y’all new whip!

Jeremy was awesome! These people will get anyone in a car. I had serious doubts that I could get financed, but I did get financed and with a beautiful SUV. I definitely recommend going here. Good people!

The process was easy and fast! Cole was very knowledgeable about the vehicle and even called the insurance company for me. When you come here ask for Cole! Im going home very happy with my new 19 F150!

I would truly have to say Alex made my truck buying experience exactly pleasant and probably the quickest and easiest vehicle purchase I’ve ever made. Thanks Alex and rest of the guys at car by u!!!

I just bought a car from Cars Buy U. I had a wonderful experience. Jeremy and the team worked hard to get me in the car that I wanted! I would highly recommend them. Thank you again. I love my car!

The car buying experience was fantastic. Craig was helpful and professional and knowledgeable the whole way. This has been the best car buying experience we’ve had in a long time. Thank you Craig.

Come see Craig! Very knowledgeable, kind, he made this car buying process a breeze to say the least. 5 stars really isn’t enough..he & Car By U has my highest recommendation! Thank you guys again

Brought my first car from here and I must say I am very satisfied! Jeremy was awesome and he made the experience a great one. I 100% recommend car by u if your looking to purchase a car.

Couldn’t have had a better experience buying a car. Cole really went above and beyond to make sure everything went smooth during the process. Forever grateful for the job he did.

I should have came here before I went to sign and drive auto … Craig is amazing quick and sufficient check him out ! He will def get you in a car . Thx Craig you deserve a raise

Got a nice 13’ car from them , it only had 13,000 miles on it. The staff were nice and friendly and it’s a good way to for people with bad credit to get a fresh start!

Larry Saxon helped us get into a truck I didn’t think we would and everything went as smooth as possible I definitely would recommend seeing Larry Saxon at Carbyu

Terrific experience buying our Ford Flex. Jeremy is super nice and made the whole process quick and easy. He is great. Will definitely come here for our next car.

Highly recommend this dealership. Jeremy and the staff were awesome. Gave me exactly what I asked for with my trade in. Very pleased with my new car. Thanks guys!

I went to car by u & the guys there were so helpful.. It’s a real friendly environment. They got me situated & on the way in no time!! Mr Jeremy was so helpful…

10/10 would recommend, Craig was patient and super informational throughout the process and found the perfect car for me while actually staying under my budget

Love the vehicle but have a tire that has a slow leak. Low tire pressure came on day after purchase. But I was definitely a lot happier before I left the lot.

Mr.Larry Saxon, is the best. My experience with him was amazing. I got the car I want at a good price. Please go see him if you need a car… Thanks Mr.Saxon

Great service ! Communication was at its best. Would recommend any one looking for a car to come and find Jeremy he will hook you up. 5 star in my book!

Larry Saxon was great. It was a pleasure doing business with him. I recommend that anyone looking to.purchase a vehicle Larry is who you need to deal.

Alex was amazing and helped us every step of the way. I would highly recommend Car By You and their friendly staff. We love our Toyota FJ Cruiser !!

Jeremy hooked me up with a great car, was very helpful in finding cars within my budget, would recommend seeing him if you are looking for a new car

Cole was amazing, even when he’s busy he keeps you in the loop. Thank you so much for your hard work. I highly recommend this location and team.

I bought a 2017 honda civic si and Jeremy was my car dealer he has a wonderful personality and made my car buying experience so easy.

Jeremy made getting a car quick and easy! Even with my unique situation he was able to work with me and get me in a car same day.

Great experience! Jeremy was incredibly helpful and knowledgeable! I highly recommend having him help you find your next car!

best buy here pay here in town, they worked with me and got me into the car that I like. amazing place for first time buyers.

Bought my second car from them, seamless process and easy to get apporved, good after sale service. Thank you guys.

Jeremy was AWESOME! he even let me use his charger! My second used car from here and I would recommend to all …

If you go here make sure you go see JEREMY , he is GOD Sent ❤️❤️❤️❤️❤️ …

Cole was amazing ! He went out his way to make sure I could find a good insurance quote ! Very helpful !

Great Place!! Friendly and quick!! Ronnie was a Great salesman!! Love my Jeep I bought here!!