If I could give less then 1 Star I would. I had shopped online for a new truck I put in the request on their website to be contacted by a sales person. Multiple days went by before hearing anything at all from them and then the flood gates opened with multiple calls and texts in the middle of the work day when I couldn’t answer. When I got free from work I replied to a text and told them that because I travel for my job I don’t have a lot of time to talk on the phone but would like to give them all the info if exactly what I was looking for, my trade in, down payment etc. I got a reply that it would be passed on. Then the phone went silent no emails or calls or texts nothing at all. even after I wrote back to the number that text me nothing. Finally I called into the dealer and the person I had been working with was not working that day (Saturday) but there was a sticky note that they wanted me to bring my trade in to check it out. At this point still no offers on what I was looking for no communication until I called in but hey they want to see my trade in. The girl on the phone asked if I would like to speak to the manager I said sure! So he gets on the phone apologizes to me and said this had been assigned to a sales person and they were suppose to be reaching out to me and asked if they had....I said well no that’s why I’m calling you. He then told me he would handle it from here on out personally we talked about what I was looking to buy even down to what colors I like finally a breath of fresh air. I gave him the vin to my trade in so he could get more of an idea on what kind of deal they could swing for me (I was looking at a $76k truck) so I’m thinking this is great the manager is going to work with me! Guess what phone, texts, emails all went silent no offers, scheduling for a test drive, nothing! Now the manager had let me down as well when he said he himself would take care of me. Days go by, then the next Saturday comes and during the week I had been window shopping online at other dealers because at this point I’m frustrated. I put in a request at this other dealer online and get a call almost immediately, tell them what I’m looking to trade in etc. and wow they are on top of it and by lunch time I have my new truck and such a great experience. Carl Black you dropped the ball big time. You lost a good sale from lack of customer service but here’s the cherry on top. I get a call Saturday afternoon from a new salesman from Carl Black not the manager who had promised me he personally would take care of me on my truck buying needs. When I told them I had just bought a truck all they cared about was trying to dig for more info like who I bought it from, my reply.... a dealer who actually responds to emails and phone calls and doesn’t take a month to make me an offer.

Extremely disappointed with my first experience at Carl Black Chevrolet Service... This review is for the Service Center and Scheduling departments only. Was booked for an appointment today @9am for a recall fix on my Silverado's braking system. Upon arrival, I was greeted and taken to the Service desks. After looking me up in the system, I was told by the technicians that "we're running on a skeleton crew today", and they couldn't get me in for my repair for "at least a few days"... To which I responded with the fact that I was scheduled for a same day repair at this specific time... Ultimately, it ended with them putting their hands up in the air and me walking back to my truck with no resolution. The whole experience felt very off and I'm more disappointed that they didn't at least try to resolve this with me. The lack of care or empathy to the situation was very apparent from the employees at the desk. I'm sorry that you have a skeleton crew today, but your scheduling department should be in sync with the service department. The fact that you have technicians there and couldn't go ahead and try to squeeze my small and fast repair (it's a computer update that takes about one hour to do - told from the other Chevrolet dealer I called immediately after to schedule an appointment with) in for the day, boggles my mind... Bottom line is this should not be the customer's fault. I shouldn't have to call another Chevrolet dealership in the city because your team won't stick to their word or offer a small amount of customer service to remedy a situation that is beyond the customer's control.

If you value your time and energy, do not do business with this company. We own a 2011 Chevy Cruze. We bring it here because its such a turd of a car that any issues are usually covered under some kind of recall, and the repairs are done for free. Two years ago the power brakes would stop working without warning. (You want to talk about scary.) So we do our usual routine of taking it to the dealership, but the technician can’t recreate the problem. We have to take it back three times before it gets repaired. The brakes have an electric pump that switches on when there's low vacuum pressure. (Common during acceleration) Ours isn't switching on. It’s apparently an extremely common issue for this vehicle, and there's a NHTSA product safety recall (bulletin# 12213) because it’s so dangerous. It’s so common that our family mechanic who works for another manufacturer was able to diagnose it over the phone when we called for advice. A quick google search of the words “2011 chevy cruze brakes” returned pages and pages of information. Only after providing your mechanics with the apparently obvious issue did they perform the correct repair. Two years later and our vehicle is back in the shop for the exact same issue. We’re going to be paying for the same repair of the same faulty system once again. We will be replacing that vehicle within the next 6 months and we certainly wont be considering any of the vehicles on the Carl Black lot, and best of all we wont have any further connection to the service department

If I could give zero stars I would. Called to schedule a maintenance for a vehicle recall and to have my 75k mile service done on my fleet vehicle which went fine. However it went downhill from there. The night before I got phone calls and texts requesting to purchase my vehicle, when did I sign up for solicitations?! When asked I was informed that this was an automated message and they had no co trolls over it. Show up for my appointment and spend 15 minutes waiting in a line of empty vehicles blocking an empty garage. Finally went in to see 4 staff members just sitting there on their computers. When asked why they dont have a sign stating to enter the facility for assistance they had no answer. Then when asked for the 4th time what I was there for I was informed that entire request was not written down on the schedule and if I wanted the brakes looked at it would turn an hr and a half job into something that would take all day. Truly terrible experience and I'll never come back to this dealership.

I wish I could give 0 stars. Bought my car here and had no issues with the sales team. This review reflects primarily the service team. Rarely friendly - doesn’t matter who you “check in” with. Shawn is the only advisor who has taken time to explain delays. Have NEVER waited less than 2.5 HOURS for an oil/filter change, tire rotation/balance. There is absolutley nothing quick about their service. And it doesn’t always seem to be an overbooked schedule issue. Can’t complain about the service performed but have never waited longer than 20-30 minutes for OVER THE TOP routine car maintenance prior to my experience with this business. So if you have absolutely nothing better to do on your days off than wait for hours on end for a routine maintenance for your vehicle, this is your place. Would not recommend to ANYONE otherwise.

Incredibly unhelpful. I’ve been several times for various things regarding a vehicle I purchased from the dealership several months ago. The first time, they told me they would help me out price wise if I had to take it back in. When the problems persisted, I took it back. The guy who made that promise to me the first time no longer works there, and the new guy I talked to said that they never help any customers in that capacity. Today I’m here again, after telling the lady on the phone I needed an oil change and I needed them to look at a part that was leaking. When I got here, the guy at the desk told me that it was too late in the day for them to do anything besides the oil change. Why didn’t the lady on the phone yesterday tell me this? This place sucks, and it’s upsetting that this is the one Chevy place in town.

Called and made a service appointment for 7am. I pulled in to the parking lot at 6:55 and there was one car in front of me. At 315pm, I get a call telling me that they have not even looked at my car yet and basically told me that appointment times were useless. However, no one told me this on the phone when I called to make the appointment or when I dropped the car off. When I dropped it off, they asked if needed if they could keep it over night to work on it and obviously I said yes to that. However, what they SHOULD have said is "we probably won't get to your car until tomorrow. Can we keep it overnight to just sit in our lot because our appointment times are meaningless and then we can look at it tomorrow?" The shuttle service and shuttle drivers are great but otherwise, less than impressed

I scheduled a service appointment and was called later by the dealer to change it because they didn't think they'd be able to finish the work that late in the day. When I arrived for my earlier (re-scheduled) appointment the service manager I worked with seemed bothered I was there talking to him and told me I'd been re-scheduled for the wrong service and that I'd have to call to make a new appointment. He was unable to set a new appointment for me. No apology for my wasted time due to their scheduling error, zero interest in helping me out. Called the office later to complain about the issue. She seemed to care about the mix-up even less and said she'd be willing to forward my call to Scheduling. Can't think of the last time I've felt so unvalued as a potential customer.

I am so impressed with their reasonable pricing and ability to get the job done right. The first thing that caught my attention was the price of the oil change - FINALLY there's a place I am not being price gouged by owning a Corvette. John and the service team are quick to diagnose any issues, and they get it right the first time, every time thus far. This review comes after my 4th time here in a year and a half (never from reoccurring issues), and every time they exceed expectations. First Car Dealer I've ever felt 100% sure they were taking good care of my baby. The complimentary shuttle to and from is a cherry on top. I read a review earlier mentioning this being the best place to get a Corvette Fixed - I second that.

I have gone to this place for years for a oil change and tire rotation. I let it slide when they lied about topping off my fluids because my light came on. What I won’t let slide is how they tried to swindle me out of my money. These morons told me I needed a new radiator, water pump, and a flush. I had my car towed there and had it re towed when they quoted me over $1300. I took it somewhere else they did a pressure test and I didn’t need a radiator! PLUS my car battery was dead when I went to go get it re towed. My battery was NEVER a issue before I took it. So they basically ran my battery down as well. I will still go to them for a oil change (for now) BUT they will NEVER look at my car again!!!! PeriodT

Jewell/Star Kinslow was fun but also straight to the point. I came in and told him our issues. He respected my wife as as she is a saleslady at another dealership and knew how the process worked. He was never pushy and listened to everything we had to say or our concerns. I basically told him what I needed as far as monthly payment and he got me there,maybe $28 dollars difference; but it was affordable with zero down and they did not have good credit to work with ;so I give them a very good rating as far as helping people with bad credit and there is no judgement about it. I will buy all vehicles from Carl Black Chevrolet. Kenny Angel

We have been loyal customers for many years. We have a warranty engine problem and there solution is to drop car off and they will get to it when they can (told to expect 3-4 weeks). This is absolutely unacceptable, we can make do being without a car for a day or two but not a month. When I told them that was unacceptable they said I could try another dealership. Called another dealer and have a scheduled appointment in 3 days. We have been unhappy with service for a while. Carl Black just lost a loyal customer.

Always a pleasant experience here! Customer service is great and they are always patient with myblack of car knowledge. I go here for my regular oil changes and I trust them to do other maintenance and repair on my car. When my car was hit and damaged, they recommended a great autobody shop for what they couldn't do in house. I'm very thankful for Zach in the service department who is always honest and makes me feel confident that I am being taken care of.

My experience with Carl Black is limited to service department... here it goes... I brought my vehicle for service and oil change once a month... dealt mostly with Zach Powell....not very welcoming attitude, Zach Powell in my experience is an unprofessional thug with ghetto attitude... he needs to be reminded that he is in customer service business.his treat towards me was disrespectful, confrontational and extremely uncomfortable...

I am a very demanding buyer. When I buy a car I do my homework and demand the best. I usually have multiple dealersgips working deals to get the sale. I can honestly say that Hayden and his manager got me almost everything I wanted on the 2020 trail boss that I just bought. It was honestly the best buying experience ive had with this being my 23 car purchase in my life. Thanks guys!!

Company driver had a broker key and they refused to help to cut the key for him. He had all the pictures of title an registration on him and also a broken ky, but thy were asking for original paperwork only and the truck had to be registered on his name. How company driver can have a title for the truck with his name on it???

I had a great car buying experience with Triston. It was exceptionally easy and we ended up purchasing two vehicles. They were also willing to work with us being located several states away as well as with our busy work schedules. I highly recommend him and Carl Black. I would definitely use them for next purchase.

Hayden Waters made the ordeal of buying a car go smoothly. Hayden was always professional and courteous. He worked tirelessly to help me choose the right car for my stepmother. I had checked at 3 other dealerships and Hayden gave me the best price. I highly recommend Hayden to anyone wanting to buy a new car.

I spent the day car shopping at different dealerships in Nashville and Murfreesboro and this was the only one that stood out to me. Haydn was the one who help me find the car and was very kind to answer all my questions. I would definitely recommend to others if you're in the market to buy a car!

A complete joke. Had a recall for a potential fuel tank leak ( company truck) Made an appt for 715 told it will be done in a day After getting a message and a snarky comment from Kelly I get service who says ...oh we havent even brought that in yet So make an appt and not get your work done

I have been here before, got my car serviced and had no troubles. I just took my car into get an oil change and was told I could wait for it and that it shouldn’t take that long. I waited 3 hours for my oil change and will never schedule an oil change with them again.

Haydn helped my hubby and I decide which car we wanted and helped us thought the process of building the car with Ben. He had great communication and help during the waiting period. When we received the Tahoe, it was everything we dreamed of. Thank you Haydn!!

After having a couple things done by their service department, anything I need done to my truck will be handled by them. Everything has been quick and easy. Zack has been the one that I worked with and is great at his job.

Cant trust there service department they said they rotated my tires but didn't so I complained and they said a manager would call me but never has so I will never go back there for services

They asked me to drop off my vehicle for THREE weeks to fix a windshield washer fluid pump. They are great with oil change and tire rotation but get your other service elsewhere.

Derrick was informative and helpful during the car buying/trading in process! Would recommend seeing him if you’re looking to buy a car soon or trade your current vehicle in.

Went in and looked at some vehicles because I am thinking about trading my car in. Presley Gamble went above and beyond! I would highly recommend him for a car salesmen.

Wonderful experience, was a first time car buyer and Jewel was there to help out and pick the right one . Overall had a excellent experience had help in all fields.

this is Eugene's Towing always friendly place to go to must see nice environment .. hey Gary nice doing business with you in the past you're a great friend of mine

Bought a new 2020 camaro with the help of Hayden Waters and had a very easy and smooth transaction. Would recommend to anyone looking to get a new chevy.

When you make an appointment it helps out once you go in. They have a place you can wait on the car. As you wait they have vending machines.

Truck was supposed to be first thing monday morning . Tue evening i picked it up because they had not even looked at it yet

Answered my question quickly but could not help me as they are backed up three to four weeks just to diagnose your problem

I love coming to Carl Chevrolet for my maintenance services, they're friendly and professional in getting it done.

I was car shopping and communicated with Presley Gamble, the interaction was very professional and informative.

Kiante Young was very professional and helpful in many ways. Great experience and very satisfied with my car.

I love the care that they exhibit with my vehicle, and that is why I return each time my car needs them.

If your traveling, and own a a Corvette, this a place to get it repaired. It has large stock of parts.

When I tell you that Mr Young is a great guy and provided us I will be sending everyone I know to hi.

Great staff and support team. Mr lenny your a great person keep up the good work

Awesome group and service. Replaced battery in car and we were up and running.

Courteous, professional service staff. Pariently explain service potions

two words — cameron. thomas!! he made my car buying experience a BREEZE.

Quote 2 different price from the phone, but very nice, and organizations

Not very friendly, prices were higher than other dealerships I visited

Zack did a great job and took care of business.great service advisor

They order my parts and we got them on timegreat peoole to deal with

Hayden handled my issues in a professional and courteous manner

Worst dealership for anything in Nashville. Avoid at all cost.

Waste of time. Got a much better Beal at Walker Chevrolet.

Great service staff and everything completed promptly.

TECHNICIANS WERE FRIENDLY WITH A SMILE …

Fast, friendly, & knowledgeable service department!

I wish they can understand customer satisfaction

Great service but typical dealership prices.

they take good care of our fleet vehicles.

Best techs in Nashville. Fast and friendly

Not good customer service or communication

Great service!! Highly recommended.

Good service every time I go there

The service department was awesom

Friendly service Fast check out.

Great dealership and service.

Got me exactly what I needed

Don't use them, scammers

Do not get good service

I love my car lot

Very helpful

Good service

Good service

Love y'all

Good job.

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