One to avoid for sure. All the staff I spoke with had a poor command of English. I had to ask repeatedly for the options. The portion size was small for the price. Because of miscommunication at the till I had to pay twice as the Torilla Chips were missed from my bill. I don't like that only card payments are taken. Staff were 'ignorant' and that is not a term I like to use. But really sums up the five staff I interacted with. Only wooden forks were available. Normally I would get a spoon and knife option at other branches of Chipotle. I went downstairs to their additional seating area and the place had not been cleaned in some time. I had to clean the table myself. Staff kept coming past me to the crew room and were happy to pass by the filth. The area was also quite dimly lit. I attempted to ask staff members if they could clean the area and I was simply ignored. The main bins were at capacity evidence it had been in this state for some time. A couple came down the stair saw the state of the place and promptly went back upstairs. I opened the bag of Torilla Chips and was disappointed with the tiny portion. My meal was cold and tasteless. All in all very disappointing. I imagine Chipotle get way with this terribly poor level of customer service as their customers are tourists. I won't be returning to this branch.
Service
Dine in
Meal type
Lunch
Price per person
£10–20
Food: 2
Service: 2
Atmosphere: 1

Visited during a rather quiet time. A couple comments: (1) the size of my burrito was obviously a victim of central London shrinkflation - okay taste but too small for £10 (2) being quieter the ingredients were not getting stocked/refreshed as regularly, was sad to see I got the last of the very sad/dry looking steak instead of refilling with fresher (looking) meat. (3) they finished the steak in my burrito, but I clear on whether what was left was actually a full portion, given the size of my wrap in (1) - probably not. Other than the above - typical chipotle.
Food: 3
Service: 3
Atmosphere: 3

Went to Chipotle around 2PM, and the place seemed to be run by new staff. The big table was dirty even though it wasn't busy, so we had to clean it ourselves. The team seemed more interested in chatting than helping the few customers there. Ordered 2 burritos, and the person who rolled them clearly had no experience – they were just folded improperly. My wife even commented on it, but he ignored her and walked away. The food tasted okay, but the lack of cleanliness and proper service made for an unenjoyable first visit.
Food: 3
Service: 1
Atmosphere: 2

Firstly I’ve visited this place only for my guests, as they wanted a quick bite. Service is average, although some of the staff are nice. I was ordering food for 6 people and they rushed me through and missed two orders, had to quite up again. Food, tasteless. Atmosphere, seating could be better. Not very clean. I recommend to get a take away.
Service
Dine in
Meal type
Dinner
Price per person
£80–90
Food: 3
Service: 3
Atmosphere: 3
Recommended dishes
Burrito, Chips, Burrito Bowl, Tortilla Chips, Burrito and Tacos, Salsa

hardest tortillla chips with an extremely watery excuse of a medium salsa which lacked flavour. downstairs seating was small, cramped and had little adequate lighting with no charging ports and a very small bathroom area. the person who served us was kind and tried his best to accommodate us which is why this place is getting any stars at all. overall disappointing, go to barburrito or even tortilla for better quality food.
Service
Dine in
Meal type
Other
Price per person
£1–10
Food: 1
Service: 3
Atmosphere: 2

I had a chicken burrito, which was really good. They really cram a lot into the burrito. My daughter had a burrito bowl, and she thought it was excellent too. Both were delicious and filling. Service is good, and you get to watch your meal being prepared. I would recommend this place for a good Mexican feed.
Service
Dine in
Meal type
Dinner
Price per person
£10–20
Food: 4
Service: 4
Atmosphere: 4
Recommended dishes
Burrito, Burrito Bowl
Parking options
Parking is unavailable

I haven't had Chipotle for 14 years and the last time I had it was at the original restaurant which opened in Denver, Colorado almost 30 years ago. The menu is fairly much the same and unchanged and that's what makes the food so great. It was amazing then and still is today. The only addition I noticed is a choice of white or brown rice. The ingredients are fresh and the flavours are delightful. I hope I don't have to wait so long for my next one.
Service
Dine in
Meal type
Lunch

For my taste, it was a little bland. The burrito was mostly rice and other filling. The best part would have to be the chips and guacamole and even the guacamole was bland compared to many other places. Definitely not expensive by any means but also not cheap. Works in a pinch or if you’re craving some American style Mexican food.
Service
Dine in
Meal type
Lunch
Price per person
£10–20
Food: 3
Service: 5
Atmosphere: 4
Recommended dishes
Chips

Unfortunately I’ve been a fan of chipotle for a while but to see the worker isn’t serving with love like they used too is a shame, the serving size is absurd. I hope they look in to it and try to go back to the good old days. PS. The portion on the picture is after I was asking her to serve more of every ingredient.
Service
Dine in
Meal type
Lunch
Price per person
£10–20
Food: 3
Service: 3
Atmosphere: 3
Recommended dishes
Burrito Bowl

Enjoyed a very tasty burrito, a wee bit small for my liking and not the best I've had but scratched the itch. Tortilla chips were tasty and a large portion but I was expecting much more flavour from the guac - sadly not enough seasoning and expected a bit more spice and crunch but couldn't detect any jalapenos. Friendly staff.
Service
Dine in
Meal type
Dinner
Price per person
£10–20
Food: 4
Service: 5
Atmosphere: 5

Update: the bad avocados made me sick rhe next day. Avoid!!!!!! Avocados in the guacamole had gone bad. It tastes disgusting and unhealthy. It is too bad because the guacamole is usually really fresh at chipolte in the USA. Chips are stale as well. Guacamole should be light green, not this dark. It means the avocados went bad.
Service
Dine in
Price per person
£1–10
Food: 1
Service: 1
Atmosphere: 3

The staff here were so brilliant and helpful to my mum who is gluten free, the food was delicious and such a good price, the restaurant itself was clean and tidy! I would highly recommend,it was super delicious
Service
Dine in
Meal type
Lunch
Price per person
£10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Burrito Bowl
Vegetarian options
Lots of options

Had the chicken bowl. The food was prepared well and presentation was excellent. The food tasted great with a fantastic mix a flavours. If you like burritos you will really like the food here. Very welcoming staff and service was excellent. Will try to visit again
Meal type
Lunch
Price per person
£10–20
Food: 5
Service: 5
Atmosphere: 5
Recommended dishes
Burrito Bowl

Food tasted good, BUT portions way too little especially for the price you pay!! Bathrooms and tables were dirty and just looked used! The service was totally stressed and the store was too crowded. Please change something! Especially about the serving sizes!
Service
Dine in
Meal type
Lunch
Price per person
£10–20
Food: 3
Service: 1
Atmosphere: 1

great service, tasty food. no toilets though:/
Service
Dine in
Meal type
Dinner
Price per person
£10–20
Food: 4
Service: 5
Atmosphere: 2
Recommended dishes
Burrito Bowl
Recommendation for vegetarians
Highly recommend
Vegetarian offerings
Not sure

Got the soft tacos, and the taco was cold. They used to warm it up so nicely. Also staff could better explain the new chicken options. Went after a few years, expecting Chipotle of old. Probably a 3.5/5, but just disappointed with my usual expectations
Food: 3
Service: 4
Atmosphere: 4

The food was not good, the portion size compared to the price is wrong, the chicken was hard to chew and the avocado was not mashed at all!! I WILL NOT COME AGAIN.
Service
Dine in
Meal type
Lunch
Price per person
£10–20
Food: 1
Service: 3
Atmosphere: 3

This location is convenient to the hotel I’m at. I’ve stayed in this area a lot but never eaten at this chipotle until yesterday. The portion size was much smaller than other locations I e been. I also didn’t think it was as tasty.
Food: 1
Service: 2
Atmosphere: 2

Came in and ordered a bowl. Have just arrived back from America so I know my regular order. Portion size is very poor, only filled half of bowl. Definitely not what should be given.
Service
Take out
Meal type
Lunch
Price per person
£1–10

What a beauty ! We took a 2 burritos and that was absolutely amazing. Quickly served, fresh food baked in front of you, for an afordable price. Loved it
Service
Dine in
Meal type
Lunch
Price per person
£10–20