I had trouble with online banking, if I could have solve it myself just by doing it online or calling the number in the card, which I did before going in to this branch, I could have save my time and they could have kept my account. Costumer service here was so helpfuless they ended up suggesting me to close my account, like don't you think you pay a lot on advertisements for people to open accounts with you but you tell a costumer to close it? Ridiculous.

As the other reviews had said, the customer service here is absolutely horrendous. Don’t waste your time at this branch or at Citibank. Their favorite phrase is “come back” when we are trying to figure out answers. Then, they get annoyed because they see us so many times for actually coming back. I asked for a number to call, and she gave me the general Citibank number and told me to pick option 1. Option 1 was “to continue this call in English, press 1.”

I really wanna give them no stars, I just opened up an account and was issued a temporary debit card that did not work and I called the office for them to not know and kept transferring me around with no help in the end so now I am sitting here with a debit card with cash on it and can't use it,there customer service really really sucks big time

Worst experience ever! First off normal banks open at 9am they open one hour later. Second the customer service is very unhelpful. I could have called the number on the back of the card. Waste of time and waste of business space. Replace it with Starbucks they have better customer service.

I stepped in to apply for a credit card and I was attended by Nancy. I have been looking to apply for my first card and she made the process very simple and easy. I left feeling very happy with my service. I'd recommended visiting this branch they really care :)

This is the slowest bank I have ever been to. If our business didn't already use this bank, I would never step foot in there again. There are 2 tellers and 31 people in line waiting. It took me 45 mins in line before I could make my 2 min deposit. Terrible.

I had great service today. The line seemed long at first, but they had 6 tellers on duty, so at most I was in and out in 5 minutes. On the way out the nice lady said: "Thank you".

I’ve been with citi bank for many years and Nancy is my preferred banker! She is very helpful and profesional. Highly recommend her and this branch.

4 workers including the manager behind the desk 10 people in line 1 teller is only qualified to help clients... 20mins to cash a check...

Good experience to people help me and they are compromised with his service is thank you Mrs Nancy Martinez

They got rid of their coin machine and they no longer take giant deposits of coins!

Always professional and courteous. Been frequently there 20 plus years.

The customer service don't pick up phone.

Very helpful and great customer service.

They didn't even say hi to you .

Mmm... Cash....

Nice service

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