I have multiple insurance policies with Josee Brisson insurance. I called to get a letter of experience for a specific year. I spoke to an Agent named Natalie . I found it suprising she couldn't get my document to me during our phone call. They are my broker. After calling me back and telling me she can't give me what I am looking for , I simply explained that I am allowed to ask for these as I am shopping for other insurance rates . You would think the broker is your middle man and there to assist you with all your insurance needs. After getting nowhere with Natalie I asked to speak to a manager. She said the manager wasn't there and hung up before I got the chance to ask for her voice-mail. I've been with you since 2019 this is super unprofessional. I called direct got what I wanted in 10 min. From cooperstors Canada. I'm using a broker for Service. She also threatened to put some details that weren't involved during the year I was asking for be very aware of this broker very unethical practices. All this to say on my renewal myself and my business will not be renewing with Josee Brisson. Thanks Natalie for opening my eyes .

I will absolutely not ever use their services again. I went through really hard times with them. They were very forceful upon things like having my roof replaced in the middle of winter or they'll cancel my insurance. Which at the same time they were trying to push their own contractor on me saying that they can fix it in the middle of winter. That was all solved through their head office and not through this office. I requested to have the representative never touched my account again in which they did over and over again. I also agree with some of the other comments that they do not care about the cost coming to you and I'm very glad I never had to actually put a claim through them because I fear that it would not have gone well at all and would have cost me even more money than I've already inputed. If you're looking for insurance go elsewhere. I've already been able to find my insurance for half the price to what I was paying this office.

Our car insurance premiums have consistently risen over the years since being with Co-Operators, despite clear driving records and now in the midst of a pandemic with -80% driving, yet another rate hike. We received an outrageous quote to add home insurance, offering insufficient bundle discounts, long wait times, and less than average customer service....no loyalty benefits here! We're happily going to a competitor for a 30% rate reduction + bundle discounts and very friendly service. Companies like this act like their customers have no other options and prey on people who either don't care or can't be bothered to look at other options/products. Good luck to them! Apparently the competition wants our business :)

I had a fantastic experience with Marianne! I needed both business and home insurance and with Marianne it was so easy, straightforward and quick. She answered all of my questions, provided excellent service and truly went above and beyond for me. The rates were also great and Marianne was able to break down my coverage for me so I could understand what fell under it. I would definitely recommend them!

Amazing service with quick responses and constant updates, an insurance company that tries to save you money and treats you like a person? Welcome to Josée Brisson Insurance! I have been with them from business to personal and the service has been constant and professional. Would recommend for sure.

"Looking for commercial and business insurance, I stumbled upon this place and I must say Alison did an impeccable job finding me an amazing rate for both! I'm ecstatic with the service and would highly recommend it."

Great team to deal with for home and auto. Josee and her team delivered everything and explained all the coverage I was getting to make sure I understood everything. Thanks

Fantastic service! I have given business to this office and always received great advice and service! I highly recommend! 5 stars!