Numerous reasons for this harsh review - probably too many to list here but one of the guys was clearly still drunk from the night before, made particularly frustrating by the fact that his efficiency was for most of the day limited to say the least! They damaged a lot of our stuff and lost a large item, made worse by the completely ridiculous claims process that held us liable for checking the van (which had tons of boxes, sheets, nooks and crannies that we could never hope to trawl through) - resulting in not receiving sufficient insurance coverage to replace the expensive item. I'm particularly mad that I have more recently found that some gold jewellery was "lost in transit" as well (don't rate the chances of getting any response on that one)! Oh, and they didn't send a large enough van for all our belongings, which was mentioned by the guys very early on. Rather than call ahead for a second van they decided to try to stuff it all in, which obviously didn't work - resulting in having to leave some things behind in the garage of the house that no longer belonged to us for collection later by the second van. Not good enough guys!

Unfortunately the workers of Coppards Removals stole a number of my belongings during the house move. Coppards claimed that I was mistaken and I have it in writing that they would send someone out to help me "locate" the belongings. They never bothered to send anyone around and made the excuse that they were too busy. They have sent me an insurance claim form. I have a crime reference number and I will be seeking justice as well as compensation. The police have said that they are unable to take acton because they would not be able to prove which one of the six workers took the belongings. By making an insurance claim, I loose my no claims bonus and pay a higher premium for the next five years. These guys just get to rip off the next customer. Whilst on the job, one of the workers stated that he did not have time to watch television. When the other worker asked him why, he said because he sells things on eBay and Gumtree. Now I know where to look for my belongings. He could be packing your house up and moving you anytime soon.

We recently moved from Petts Wood to Dorset. From the outset, Coppards were excellent - competitive quote for the service given (don't use man and van!), very responsive and answered all the questions we had about the move. Then conveyancing happened! We had an absolute nightmare, with a completion date which was fixed but an exchange date which kept on moving, meaning we were unable to confirm the move 100%. Coppards were extremely understanding, and very patient. Then it came to the move, and we decided to have the full packing service - which I can't recommend enough!!! We exchanged on the Wednesday and moved on the Friday - giving Coppards just one day to pack everything. They were brilliant, even with my small kids terrorising them for a portion of the day. The move itself went without a hitch, with a very challenging unload down a single track road and a very steep driveway! The guys were absolutely brilliant. I would not hesitate to recommend them.

After our experience we would never recommend Coppards, we felt fooled into thinking this is a pleasant family run company. The run up to the move was ok but on the day we found them to be at best abrasive and at worst abusive. There was little respect and the staff who came to the house and in the office lacked any sensitivity. They managed to make an already stressful day even worse. Nothing was put down on the carpet on a rainy day and it was nearly ruined. An antique table was scratched. Whilst waiting for the final completion I had a phone call from the manager whose attitude instantly changed when he realised there had been a slight delay, which was totally out of my hands. He then went on to verbally abuse me which I found distressing and inexplicable. The job did get done but we were made to feel that we were an inconvenience and we couldn't wait to see them go.

I can not praise this company enough, they took the stress out of moving and delivered a fantastic service. I shopped around and got a few quotes and Coppards were the best value. Their team of lads (Paul, Simon & Ethan) were amazing who carried out the removal, their office team (Vicky) also were extremely helpful before the move always answering our questions no matter how silly they may have seemed to others. They arrived on time, polite and professional throughout the day. They were so helpful going above and beyond in some cases to help us out and they made our moving in day even more pleasant. I will be using them again in the future and advising all friends and family to use them also. Thank you again Coppards

What a shower of absolute shysters. They broke stuff (a box of crocks, an amp, a mirror), they 'lost' stuff (a laser, which turned up in the back of the van, out of the box it had carefully been packed in) and a drum machine (ditto), they took a two and a half hour lunch break, and they swore at us when we asked them to be more careful (this after one of them banged a box of technology down on the floor). They also played loud music on their phones even after we asked them to turn it off. Head office refused to believe they'd behaved like this. Would never ever use them again, and I hope no one else ever does either; seriously, I'd be quite happy if they went out of business

Coppards, the worst service ever! Despite having our new address for at least a month they clearly did not look or enquire about the access. On removal day we had 2 lorries but only one tried to approach the house. The other went back fully loaded. We were told that the rest of our contents would be delivered by 2 smaller vans 3 days later. This left us over the weekend in our lovely new home with no kitchen or dining equipment, no furniture and no clothes. To add insult to injury we had to pay an extra £800 (plus VAT) before we could get our contents. Awful service - amounting to blackmail after price had been agreed. ZERO stars

We moved 5bweeks ago after 25 years in our house. Before we booked we had reservations about Copards but asked the owner of our estate agent, 30 years in the business. He said he had used them twice for his personal moves and would again. That was good enough for us. Their price was by far the most competitive. They were great on the day. No complaints, not even about moving all my timber and workbench. Polite, professional, the team leader led well and so the 5 guys worked efficiently. Highly recommend them.

Having moved numerous times, the process always turns out to be stressful. That said one ray of light were Coppards Removals - a pleasure to deal with from start to finish. I was visited by a friendly member of staff for a quote - asked a lot of relevant questions before giving a competitive and comprehensive quote. The removal men themselves were also outstanding - polite, efficient and helpful, they made the whole day pass with ease and serenity - I could not recommend these guys more! Outstanding service!

We recently used Coppards to move house and they were exceptional. Their quote was very competitive and initially I had reservations as to whether I shouldn’t have gone for the cheapest quote, but they didn’t disappoint. They were very experienced, always courteous on the end of the phone and on the day the team were very professional and nothing was too much trouble! The experience was made far less stressful due to the quality of the service provided. I wouldn’t hesitate to recommend them.

Coppards were great when we recently moved home, nothing was too much to ask and when more boxes were needed they were delivered quickly. Prior to moving the date not confirmed until just over a week before but they soon managed to fit us in and were very efficient and helpful. The men were very friendly and hard working even when it was hot outside, and experience showed when try to move my sofa through a tight squeeze. Would defiantly recommend and use again if needed

Do not use this company for many reasons! The owner of the company Richard is very rude and arrogant! Coppards is very overpriced and the service is very poor. Luckily I found another removal company called "CASEY's Removals" they are absolutely amazing and very professional. Having read the reviews above I'm glad I realised they were not a good company before I trusted them with my possessions as reviews claim they have stolen goods from people's homes whilst moving.

Coppards were recommended by a friend and they did not disappoint! Fairly priced and worth every penny! I was very impressed with the whole service, from pricing the job up to completing our move. We moved just before Christmas which could of made life very stressful, however the Coppards removal team were friendly and polite making sure all our goods made it to the destination without any hassle. I'd like to say a big THANK YOU to Coppards for helping with our move!

An absolutely faultless service from John, Levi and Ethan at Coppards Removals, who worked tirelessly through 2 days in the heat. They made our move enjoyable and left us at feeling of ease knowing it was all being taken care of, they went out of their way to ensure everything was exactly where we wanted it in the house. They were extremely careful with our belongings and packed/moved everything swiftly. Such a great team, professional, polite, friendly and kind.

I want to say a big thank you to the guys Chris, Craig and so sorry forgotten the other guys name who moved me from Orpington to Battle yesterday, they went above and beyond. Helpful, professional, polite and understanding as I was emotional,. I cannot stress how great they were, I am so glad that I chose Coppards removals. Also a thank you to Vicki and Steve in the office for responding to my questions promptly and putting my mind at ease. Highly recommended

Was recommended Coppards after my parents used them for their move during Covid as I was heavily pregnant and unable to do much, the team honestly made our whole move so smooth with no stress at all. Everything we owned was in perfect condition after travel and our furniture was put back together for us exactly where we wanted it too. I would highly recommend using Coppards & I have already recommended it to friends / family who are looking to move soon too!

We just wanted to write to thank Simon and Ethan for moving our furniture into storage last Friday. They arrived promptly at 0830, wrapped our furniture beautifully, delivered and unloaded to the storage company. Nothing was too much trouble. A totally stress free morning. Definitely 5 stars from us. We hope that, when the time comes, Simon and Ethan are the guys who move our furniture back to our house. We highly recommend Bromley Coppards. Thank you again.

Paul and his team were highly professional and did not hang about in getting our house packed up ready for our move. His team were tidy , professional and very polite and I would recommend them to anyone looking to move. The moving process can be stressful enough and Coppard's were brilliant. In a blink of an eye we were in our dream home beds were assembled and sofas in place the boxes that were labelled were in the correct rooms keep up the good work!

Cop parts were very confident when we had the quote. We was assured that there would be no problem with the date of our move as they had “loads of lorries”. When we we confirmed the date we was informed that they was fully booked in that day and they were not going to get our deposit back as they had supplied us some boxes and tape. We had to get another company to do it at short notice which cost us. Very poor show at a stressful time.

Coppards moved us on 14/06/23 I highly recommend them. Professional, reassuring, caring, highly experienced and competent. Initial assessment visit inspired confidence. They were swift and highly competent from start to finish. They were cheerful, polite and considerate from start to finish despite sweltering heatwave. Nothing was too much trouble. The price was very competitive and very good value. I highly recommend them.

We have used coppards for over 10 years now spanning over 5 moves. We found the service very smooth and professional and staff always very helpful. The prices are very reasonable and even after a major move earlier last year which was very stressful the final move and getting in our new house was very comforting. I would defiantly recommend Coppards and their team to any potential clients in the London, Kent area

We hired them since we wanted a professional crew to help us with the moving. The guys that came were very friendly but extremely slow and we were forced to pay for the delay; a guy named Steve from their office threatened to lock our stuff away for two weeks unless we paid. With a seven month old pregnant wife we had no option. I wouldn't recommend them at all.

We used Coppards Removals when we recently moved house. We can’t thank them enough for making the whole moving process so flawless. They were so professional and so organised and really helped make the day run smoothly. From packing up to un-packing they worked so hard! We would definitely use them again. Thank you Coppards- definitely 5 Star service!

Extremely good, efficient, well mannered and friendly service from start to end. Once in a while you come across a gem of a company like this that deserves credit for a job that exceeds your expectations and these guys delivered! (pardon the pun!) I don't plan to move again for a long time but if I do then I wouldn't look past Coppards. Thanks gents

I honestly cannot recommend Coppards enough. They provided an excellent service from start to finish. They really could not have made things any easier for us. The whole team are so friendly and helpful, nothing was too much trouble and they were so quick and efficient with the actual move! I will definitely be using them again in the future.

We invited Coppards to provide a quote for an upcoming house move. We politely asked that they wear shoe covers and a face mask while in the property and instead were told to "forget it". Completely un-professional, and complete waste of time. Much better service from Caseys who were happy to oblige and provide a competitive quote for us.

Outstanding service. Honestly cannot recommend Coppards enough. From the initial quote to the final box being put down, the service was great. I'm sorry I forgot the teams names but Simon and Co were brilliant. Efficient and made sure they were removing the right items and made sure we were happy with where everything went. Thanks again

After having to wait a long time for the claim to finalise. Due to an item being damage and another item gone "missing" we were insulted with only being offered half the value requested from new at cost. Whilst they were friendly this doesn't make up for items being delivered damaged and high value items going missing.

We wanted to say a huge thank you to all at Coppards: Steve, Vicky and Paul. But our biggest thanks are to Young Tony and other Steve - the Whirling Dervishes. They made everything so easy and when they said “don’t worry”, we didn’t. They were absolutely fantastic and we would never hesitate recommending this company.

My mother used this company and wanted to leave this review: “Many thanks to all the staff - Steve and team in the office and Tony, Conor and Jay in the lorry. From my initial meeting everything ran very smoothly. An extremely professional, experienced, well-organised company. I highly recommend Coppards Removals”.

Coppards were excellent for packing and removal services. We had a very short turnaround from exchange to completion and they were so helpful with being flexible with the dates and giving us piece of mind of getting into our new home. The team were hard working and professional. We would highly recommend them.

From start to finish they were a top team from the office staff to the boys doing the moving. Professional, helpful, respectful. Nothing was too much trouble, nothing was a problem. I had a lot to move and they were non stop all day, all we had to do was make tea. I would recommend them to anyone.

We used Coppards a couple of months ago for our move, couldn't recommend them more. Quote was done quick and fairly, boxes delivered really quick and the two guy's that did our move were so good and helpful and made light work of the whole process. Really took any stress out of moving day!

Worst removal firm I have ever used. Was meant to be all of my items back a few days before Christmas but they seemed to have lost most of my kitchen items. Despite agreeing to reimburse me they failed to do this, and showed a shocking lack of customer service. Will never use them again.

I couldn't fault Coppards' service - we booked them fairly last minute and Paul was so accommodating and helpful. The team on the day were excellent - friendly, professional and tireless. We also used the packing service, which was a godsend. I would highly recommend using Coppards.

Just wanted to thank the Coppards team for helping my mother in law with her recent move. It could have been a stressful situation, but due to the planning upfront the move went without hitch and everything was delivered on time and undamaged. A huge thanks!

Very friendly team moved my in-laws. The guys took the stress out of the day by being friendly, polite and considerate the whole time. The whole process from start to finish was 5 *. Would recommend Coppards to anyone looking for a reliable removal company.

A big thank you to the Coppards team, especially the movers John, Tony, Lee and Dave. They dealt with everything from start to finish and the move was very smooth. All the guys are very hardworking, effcient and super friendly. Definitely recommend!

Highly recommended professional team. Don’t use anyone else in this area as they truly are an outstanding team. Couldn’t have done the move without them. We have used them 3 times now and excellent service every time. Excellent value for money.

In a word - outstanding. They were professional, hard-working, efficient and provided the lowest quote of 10 companies. This excellent company has my highest recommendation, and you should hire them. A delighted customer from SE London.

The best money I have ever spent, they helped our moving day go smoothly with their expertise and knowledge about moving day politics, all I had to do was offer teas and coffees. I wouldn't hesitate to use them again. Thank you.

A big thank you to Coppards for an excellent service. From packing to moving everything the team worked hard. They were polite, helpful and cheerful throughout a long day. I would certainly recommend the company to others.

Used Coppards last year during the heavy snowfall in the south east. Took great care with moving furniature and protecting carpets. Brilliant and efficient service, despite the weather conditions, and at a good price.

We have used Coppards on a number of occasions, personally and professionally. I would highly recommend them. Paul and the team are very professional, reliable and efficient. Very competitive on price as well.

We had packing and moving service, all of the men worked extremely hard on both days. It was very hot on both days and none of them complained . They were polite and pleasant. Very hard working. Thank you

Simon, Lewis and the team were quick and efficient in helping us move from Hayes to Hull on Friday 4th November. Couldn't have got a better moving team! Very polite and courteous! 10 stars!!

Excellent service from everyone at Coppards. They made our recent move stress free and easy. They were quick, efficient, professional and polite. Cannot fault them! Would highly recommend!

Big thank you to Tony, Michael and Stuart for such a brilliant job moving us. Such hard workers with great sense of humour, that kept us very calm. Would definitely use again!

Great service. Chris and Steve packed us on the first day, then with help from two more teams moved us. Very professional and friendly, and careful! nothing too much trouble.

Extremely helpful service, they got me out if a tight fix right when I needed it, very speedy without causing any damage or inconvenience. Would use again and do recommend.

Very friendly and helpful from survey to booking to move. Nothing was too much trouble for the Coppards team on site and I would definitely recommend. Good value to.

Brilliant! A professional service from the removal team on the day to the back office staff. Thank you. Handled a tough situation extremely well. Highly recommended.

The guys in Coppards worked tirelessly for us to make the move stress free. I would definitely use them again and would recommend to anyone. Thanks very much!

Excellent and reasonably priced service. I have moved house a few times and coppards were really helpful and efficient. Would really recomment this service

Outstanding service. Professional, polite and took the stress out of the physical side of moving. I would totally recommend using Coppards for your move.

Steve threatened to delay my move for over a month and hold my belongings ransom even tho they have been paid. Disgusting behaviour towards customers.

Friendly, professional and hard working - the guys moved a heavy piano into our flat with care and minimal fuss. Would not hesitate to use again.

Absolutely professional from beginning to end. Chris and his teams were thorough, polite and extremely efficient! Coppards is worth every penny!

Top lads. Well priced removals company and delivered all my stuff undamaged and on time. Nothing bad to say about them. Will use them again.

Recently used Coppards and found them efficient and cheerful, despite several blunders on my part. Would definitely use them again.

Dreadful. One bloke stank of booze...very rude, borderline aggressive. They refused to move my sofa and broke loads of stuff.

Fantastic service, dismantled, moved us inc a drop to storage and reassembled in record time, hugely recommended

Recently moved with Coppards and they were great, the guys worked hard with efficiently - would recommend!

Consistently excellent service over several moves now -- survey, packing, moving, clear communication

Fantastic hardworking bunch of guys. Move went very smoothly. Would definitely recommend to anyone.

Coppards Removal were amazing. Chas, Paul, Terry and the guys were amazing from start to finish.

Absolutely fantastic service Chaz and the lads was amazing highly recommend Coppards removals

Helpful, friendly and extremely hard working. Couldn't recommend highly enough!

Very helpful, clean and efficient. Everything you want in a removal company.

Coppards moved my Aunt a few weeks ago,great service, friendly guys as well

Excellent service, great staff, affordable and finished ahead of schedule.

Fantastic service, can't thank the lads enough moving us down to Devon

Very disappointing! We had a bad experience with Coppards Removals...

Very good guys. Chris and Chaz did a great job. …

Very efficient service. Absolutely 1st class

Great service from all at coppards

Great bunch of lads. Very helpful

Helpful awaiting quote

Poor service

Good service