I hate writing negative reviews, but this place very much warranted one. This is a very unprofessional and scammy sort-of-gym. If you are thinking of signing up to this gym, there are fees galore in the fine print that they are not decent enough to be transparent about when you first sign up; 1. They have a sign up fee. 2. Payment dishonour fee (which will be charged sometimes even if you have funds in your account, it just depends on when they feel the need to charge people. I had to prove I had funds in my account. And even then they will try to push blame on your bank. I had to threaten to cancel my membership, before they waived the fee). 3. Annual fee. 4. Pausing membership fee When it comes to trying to cancel a membership, they give you the run around. Even after 3 calls, and 4 emails formally requesting to cancel the membership. They won't let you cancel unless you go in in person, or print out a membership form, fill it out, scan it, then send back to them. Even though I alerted them, that I do not have access to a printer and scanner. The gym also has very unhygienic patrons who don't use towels, and they also don't cap numbers in the gym, so trying to go at peak hour, (4pm-8pm)a 40 min workout can take up to two hours, waiting for everyone to finish. Overall the one ⭐️ star is very generous. I hope they fix their sales and overall service culture in this gym, as the facility is great, and there are plenty of machines for all types of workouts. Otherwise there are plenty of other gyms who charge a little bit more, but you'll get better gym goers there, and more value for your money.

Stay away from this place. Signed up for the first time with crunch fitness. Within the 2 weeks my access card stopped working and they advised that it was because I wasn’t paying my fees even though they were deducted from my account. So I was unable to access the gym with my card despite them still charging me. This went on for another 2 weeks with no resolution. After experiencing this frustration as well as poor customer service from the staff I decided to cancel. I went in to cancel and they advised that I would not have to make any more payments. One week after cancelling and surprise surprise, I was charged by them again. I called them up, to which they advised me there we no charges to my membership, and offered no more assistance. I then had to call and email another crunch fitness gym in a different suburb for assistance where the lady there helped me out and found they had entered my bank details into someone else’s profile so I was paying for someone else’s membership the entire time!!! The incompetent staff at hoxton park were unable to work this out. Now I’ve been advised it’s a 10 day wait to see my money again. Not to mention the gym is always too busy, they don’t have enough good machines, and majority of the machines have all the labels rubbed off so you can’t even see how much weight you’re doing.

One of the best work in staff hands down. The staff there are so friendly! Always motivating you to work harder and it makes working out enjoyable. Because of the staff you don’t mind coming back! Specifically Jack, Jordan and Annie who are always very supportive and motivating. They make coming to the gym worthwhile and without them I probably would’ve quit. The same goes for the personal trainers. They do their jobs so well, always with a smile on their faces too. To all the people who complain that they (the staff) shut the facilities down while you’re still there - Who’s fault is it that you’re staying past their closing time??? They notify you more than 5 times that they will close at 10pm, yet 10:10pm comes by AND YOU’RE STILL THERE. I’m not advocating for anything and I’m giving my honest opinion here, and I rarely do reviews, but honestly - if you had to stand on your feet for more than 9 hours, doing paper work, trying to provide good customer service and help people constantly, all while having a smile on your face to not appear ‘rude’; I think when closing time comes you would also want to be out of there too and not have to wait around. So please be considerate yeah? Cheers!

Crunch Fitness Hoxton Park is an exceptional club with friendly staff, talented trainers, and a vibrant atmosphere. The warm welcome, personalised guidance, and upcoming additions to the group fitness class offerings make it an excellent choice for individuals seeking a motivating and enjoyable place to train. I highly recommend Crunch Fitness Hoxton Park to anyone looking to improve their fitness journey in a supportive and uplifting environment. In conclusion, While the club already boasts an array of equipment, I do agree that adding more Hammer Strength equipment would be a valuable enhancement. These machines are known for their effectiveness in strength training and would provide additional options for members to diversify their workouts. Furthermore, I'm excited to hear about the upcoming boxing class in 2024. The addition of this class will undoubtedly bring even more variety and excitement to the club's offerings. This review is based on my personal experience and may vary for others.

Whack as hell experience of cancelling a membership. A whole month experience of taking my money and somehow getting charged 68.80 and getting a refund of that 3 weeks later while still taking the fortnightly payments when they told me that they will no longer take money off my card anymore. They still do take my money after a week and a half later they said that! They even take your yearly payment even when your membership is cancelled! 0/10 if possible. Don't bother going to this gym if you don't want to experience similar to this. Spend a little more money of a reputable gym that actually cares about customer service.

I mainly went for the classes - the instructors there were great. Staff were friendly. As for the gym, it is always super busy and there are always so many people working out around you. If you are not very confident, it can deter you from going. It is also a pain when you are trying to temporarily freeze your account because you're going overseas etc.. so make sure you tell them way in advance about it. Wasn't happy with some of the times I asked to freeze my account or cancel my membership as I always had to pay for some ridiculous period of time that I did not need.

Since Kerim has been working at hoxton park as manager I’ve seen the gym completely turn around. Kerim has made the gym welcoming, inclusive and sets an example by living and Breathing fitness. All of the staff are lovely and extremely hard working, especially amber and Leon. Who go the extra mile for customers. If you are in the area check out crunch.

Nice gym with a lot of equipment. They have a great range of classes and the membership prices are very cheap . They have lockers for you to put your own lock on and use for free. There is free parking for crunch members which isn't the easiest to find if you don't know where to look. Has a good range of equipment and free weights.

This is a great fitness centre which i visit occasionally when I'm in the area. There's a large amount of fitness equipment suitable to everyone's requirements. One thing that stand out for me is the air conditioning system is first class. With these hot days about, you'll always keep cool during your workout. Recommended …

Terrible experience. Manager (Karim) trespassed me for defending myself against a hostile gym member. Did not bother to investigate the whole story nor review the footage, did not kick out the other member who instigated the whole incident. Do not come here unless you enjoy being made to feel like a criminal

Since Kareem has come in as manager, the place has definitely improved dramatically. Credit to him and the new team members. The place is always clean, equipment is neatly packed when I come in and they are very welcoming always. The place definitely has a more professional feel now. Well done guys

very difficult to quit membership unless you go back to the store. I moved and tried to cancel membership by phone. I was told can't be done .have to go back to their location .. difficult when you have moved in a hurry. other companies are much easier to deal with .. will never rejoin with them again.

3 stars for now.. If the facility could get the water drink fountain temp to be at cold not warm (yuck), update/upgrade a few machines that are looking pretty rusty and one machine I noticed yesterday that looked like it was chewed on by a rat, ratings would be higher. On a + note, staff are friendly.

Have been coming to this branch since around Nov-Dec of 2022. Things have noticeably been improving since Kerim, Chloe and Luke have been taking care of things. Hoping to see this positive trend continue, and that they are commended for the effort that they have put in to improving this space.

Packed gym, super hot and humid, all the fans were taken off recently, ACs are off. The whole place stink of sweat and BO, perfect please to get sick. 2 people sitting at the reception on the phone like goose, bad service at its worst, topical of crunch. Days are numbered for this chain.

I wanted to freeze my account but they're asking me to pay $15 and it's only for 12 weeks unlike the first time I froze it they never asked me to pay and my account was froze for months. It's very ridiculous and I'm very unhappy!!!!! DON'T EVER COME HERE THEY'REA REAP OFF!!!!!

I give this gym 5 star as it has the best manager and amazing staff it has gotten better ever since karim took over as manager he is kind and very helpful goes out of his way to help... i recommend this gym if you have any issues see karim....(Anwar)

The gym is what a gym needs to be, it’s always busy which is what I would expect and there’s a good amount of equipment. Honestly my low score is purely based on the staff. As a usual gym user I have always found the male staff to be polite

It was a terrifying experience. They were withdrawing from my account without my permission. They withdrew $140 even though I did not have a membership with them. Every two weeks I would go to them and they would promise me that they would

Terrible customer service during covid. Could not get in touch with anyone via phone or email. They’re more than happy to take your money when you want to sign up (they have plenty of staff ready to help with that process), however if you

Absolutely pathetic customer service. Have paid these idiots for 2 yrs withhout stepping into the gym and now I am expected to step into the gym to sign a cancellation form. I have been told that if I cancel the payments from my end (with

So I'm an old footy player with some old injuries and haven't been in the gym in years. First time I walked in, I was a bit nervous and I was greeted with big smiles and asking how I'm going. Straight away wasn't nervous! Jordan showed me

Joined up Crunch Fitness. They direct debited from my account approximately $57.00 Came same evening to train. I was very disappointed with the lack of weight lifting equipment available. One day after I came in person to cancel. The guy

Best gym in Sydney! Great friendly staff who are very obliging. Great customer service. Great range of classes on offer. Great PT's. Hope they offer more times for classes in the new gym. Some evening classes would be great!

Love this gym. ~ Zumba by Omkar is an excellent class. Super fun tracks and easy moves. ~ Pilates by Jasmine is a great class to burn fat :) 》 Clean bathroom and locker room. Friendly staff. Affordable price.

Generally good but there always seems to be a mess of equipment and accessories on the floor while the staff are sitting around not doing much or just chatting amongst themselves. But it's convenient.

New manager Kerim is very professional and is willing to assist with all inquiries ! Would highly recommend the team and the current manager has changed the gym for the better !

Great gym, plenty of equipment to use and everybody is pretty friendly. Staff are quite friendly. Some of the equipment could do with repairs, but overall the place is great.

Love my gym But don't like the fact majority of the weights are lbs instead of Kilograms I use the squat rack the most for majority of my session and love the set up.

Crunch is an amazing gym to go to. Everyone is kind and helpful,i recommend going to crunch because I went there for a long time and the experience is very good.

Best gym I have been to in the west. Can comfortably peak hour and always find what you're looking for without waiting too long. I'm happy going here.

Great gym, lots of equipment and classes. Even during peak times, you'll find what you need to work out without waiting a lot. 100% recommended!

Great gym, has everything you could ever need with various types of equipment to suit everyone needs. Staff are also amazing and friendly.

Used to go here 3 years ago and the staff was lovely back then and I thoroughly enjoyed it, unfortunately had to quit as I moved away.

Big space. However always busy at 6:30-8:30 leg good press machine only have 1 of them. Would recommend get more. Machines are old.

The management & staffing at Crunch fitness Hoxton Park make it great place to unwind and work on yourself in comfort. …

Cool place!! The ceilings are high and the machines are laid out in rows so it’s very easy to move on to the next machine!!

Best gym ever has up to date equipment and got the best and friendly staff

Karim was terrible, the way he treats members is disgusting

Best gym lovely staff kerim and chole best workers