CubeSmart Self Storage

291 reviews

7705 McHard Rd, Houston, TX 77053

www.cubesmart.com

+12814381818

About

CubeSmart Self Storage is a Self-storage facility located at 7705 McHard Rd, Houston, TX 77053. It has received 291 reviews with an average rating of 4.8 stars.

Photos

Hours

Monday9:30AM-6PM
Tuesday9:30AM-6PM
Wednesday8:30AM-5PM
ThursdayClosed
Friday9:30AM-6PM
Saturday9:30AM-6PM
Sunday9:30AM-6PM

F.A.Q

Frequently Asked Questions

  • The address of CubeSmart Self Storage: 7705 McHard Rd, Houston, TX 77053

  • CubeSmart Self Storage has 4.8 stars from 291 reviews

  • Self-storage facility

  • "After searching for the perfect storage unit we found this CubeSmart and we are completely amazed!! My husband and I are from Costa Rica and we were looking for a unit to store packages and needed extra help so everything was stored correctly"

    "The staff that work at this place are absolutely incredible"

    "Tom OMG! One of the sweetest, most helpful, straight forward and efficient human beings my husband and I have ever met"

    "Move in is a smooth transition and customer service was fine as well"

    "I'm currently an overly satisfied customer for 8 months now and I have receive nothing but the best customer service from the team at this location"

Reviews

  • Daniela Rodriguez

After searching for the perfect storage unit we found this CubeSmart and we are completely amazed!! My husband and I are from Costa Rica and we were looking for a unit to store packages and needed extra help so everything was stored correctly. We met Jodi and Tom and they are the best persons you will ever meet! They are extremely helpful, incredibly nice, have a positive attitude, just amazing! We are extremely greatful for their help and we absolutely recommend this storage. The facilities are very clean, spacious and the place it’s very well managed :)

  • Tommy Barnes

The staff that work at this place are absolutely incredible. I'm a person that works for the government and they helped me soooo much during my various transitions. The gentleman that works there name Tom has been an incredible help to me. I'm telling you that you absolutely need to use this specific place to store your items. Ive used them for about 5 years and have had multiple storages. During that time I've lived in various states and had various storages and will always use these people. They are VERY veteran friendly!!!

  • Krystal Wigfall

Tom OMG! One of the sweetest, most helpful, straight forward and efficient human beings my husband and I have ever met. Tom made our moving transition so smooth. His years of experience truly shows through his work ethic. He is definitely someone you need leading the team. At loss for words AWESOME!⭐⭐⭐⭐⭐ JODI on the other hand was very rude and disrespectful to my husband. Not abreast of current policy and does not have an ear for her customers she should be demoted.

  • WONDERFULLY MADE

Move in is a smooth transition and customer service was fine as well. RENTER BEWARE OF INTRODUCTORY RATE. Unfortunately, within the first year I've had 2 price mark ups. I wouldn't recommend this place unless you pay for your unit pricing in advance to hold off drastic price jumps. Also in house customers service agents informed me they don't have authority to make any changes and claim that upper management is unwilling to make any adjustments.

  • Mz_ BlaccMajicz

I'm currently an overly satisfied customer for 8 months now and I have receive nothing but the best customer service from the team at this location. The service I have received from Mr. Tom, is high off the top!! Along with his understanding and patience during 2 overlapping hardships I recently experience. He have always assured me and my husband that Our lively-hood in our storage is in good hands with CubeSmart. Thanks alot guys!!

  • Nani S

The staff here are really nice. The woman who helped me continued to have a positive and friendly attitude even as a rain storm came down on us. I did an online reservation. It was supposed to be contactless, but the confirmation email doesn't explain which order to enter in the multiple access codes. It wasn't a big issue though, I just walked in the office to get help.

  • Donna Burnett

I just rented a 10 x 25 foot unit there today. It is immaculately clean. I worked with Jodi and she is warm, friendly, engaging and highly competent. She made the process of renting the unit and filling out the paperwork almost pleasant! Jodi set up automatic draws on my credit card which is very helpful. Thus far I would highly recommend

  • Hayden Becka

I was shopping around looking for a storage unit and found this place on Google called and spoke to I believe her name is Miss Tiffany for a unit she gave me information that was easy to understand. Came in earlier today go to the unit and Ms Tiffany showed me around the lot. Got the paperwork done and now I’m leaving 100% satisfied.

  • Lester Spriggs

The service was great! Brandi (manager) was very personable. She followed up on my online reservation within a short period of time. Overall, my experience was impeccable. Unfortunately, the opening to the10×30 space was not large enough to accommodate my needs. I would, however, not hesitate to use this facility again.

  • Timothy Porter

CubeSmart has been great for all my storage needs. Sarah and the rest of the team are wonderful in getting any issues i have solved and eradicated with ease. Sarah has been very consistent with communication and let’s me know if I need to handle anything. Great storage unit location and would definitely recommend.

  • ladonna clark

I love my new storage space! I got it for a good price and it has enough room for everything I need . The 2 main workers in the office are very helpful answer ever question & is completely honest about everything! I haven’t had any issues. I would definitely consider renting a storage from here .

  • Moisatsh Buckner

Needed to update my previous 5-star review. Since I have been renting a unit here, customer service has always been outstanding. The manager Brandy has always been attentive and resolved any question or concern I may have had. After-hours customer service has also been just as accommodating

  • Nathaniel Donnett

I've had a great introduction to CubeSmart Storage. Sarah helped me and she was extremely professional, courteous, and informative. One of the most important things that gets overlooked is a positive and upbeat attitude. Sarah also had those qualities. I appreciate that experience.

  • Gifty Adu

Tom and Ms Jodi are so warm and courteous. They are quick to respond to inquiries and meticulous about customer relations. They show a unique combination of professionalism, patience and kindness all together. A great representation for cubesmart. Units are in pristine condition.

  • Jason Booker

Ms. Jodi is a five star customer service professional. She went over and beyond to show me the best options for my budget even in 100 degree heat. Even with limited resources at the time she made my experience 5 stars. Will Always ask for Jodi when I do business at this location.

  • Marcus Jones

I have moved around quite a bit due to being in the Army and I have to say this is by far the best experience ever. Steven and Tom are both amazing. The property is well kept and they are both extremely helpful and professional. I would highly recommend. Thanks Guys

  • Uguanda Simpson

Rates go up astronomically every year by $100. I wouldn't recommend putting things in storage. **Update** Tom was very helpful with getting my storage transferred over. He's kind and professional. I really appreciate his time and efforts to get us taken care of.

  • Miguel Alfaro

Checked another storage location before going to Cube Smart, but decided to rent at Cube Smart because their price was more affordable (for the exact same size). Tom was very friendly; he showed me the available spaces and explained to me the terms of the lease.

  • Ganzo Lozano

I have used other storages from other companies before and I was always pressured to get a unit bigger than what my budget can have not at this one JODI the new manager helped me out and walked with me and showed a right unit for me. VERY HELPFUL IS A JOY

  • Dvasha Davis

So happy I chose this location. Mr. Tom, the property manager was nothing short of amazing, phenomenal. He was so professional, helpful, patient, and explained the entire process to me. He really calmed my spirit. Thank you again, Mr. Tom. & Cubesmart

  • Dr. Foster

They get negative 0 for service. My trailer was stole from there due to there negligence they told me the gates were broken and the cameras were not working so they could show me who stole my Trailer. They call me a week after my trailer went missing.

  • Dwanna Johnson

I've used cube smart a few times over the years and the specials at the time were great and the customer service on 2234,/Mahardy Rd was wonderful. I can't think of her name right name but she's always been kind and helpful. The price kept

  • Antwoinette Robinson

From the call center representative to the gentleman at the front desk of the brick & mortar, Mr. Tom, the service was top tier and excellent. I’ve never experienced service this excellent at a storage unit. Thank you both, especially Mr.

  • Linda Rodriguez

We are so thrilled to find this storage facility! Great prices. But the staff, wow! Excellent! We want to thank Tom! He knew we were coming in late. He called before they closed and told us if we had any difficulties getting in late what

  • Sondra Patton

Enjoyed my experience with Cubed Smart. Jenna Robert’s was an excellent Customer Service Rep. She made my moving day easier with professional treatment. I also was elated about the rental price special. Thank you for your service.

  • Janie Davis

Very nice clean storage. The personnel there at the front desk name was Tom. He were very nice and full of energy. He really made me comfortable with renting a storage from this facility. I would recommend others there.

  • Mercedes Oliver

It was smooth sailing. I was able to get in and get out with the time I was working with. Tom and Tiffany were able to downsize my unit w no problem. I’d highly recommend to anyone in need. They’re service was great!!

  • Quiaje Sanders

Jodi was amazing . We were lost and she immediately came to assist and also upgraded our storage unit because the one we had wasn’t big enough. She’s an exceptional worker & she made my experience quick and easy !

  • Joyce Pierce

Omg Jodi and Tom at Cube Smart are the absolute best!!! This is the place to be if you ever need a storage. They are super special to me. Continue to be sweet you two!! We love you always!!! …

  • Kathy Woodfork

I had a fantastic experience with Tom first and then Jody very professional very personable and they go above and beyond this is the best CubeSmart I’ve used and I plan on using Location again. Kathy W

  • Samuel Ingram

Jodi was beyond exceptional with accommodating my unit transfer. One reason I stick with Cube Smart over other facilities is the fact they are so personable. Looking forward to continued business.

  • Darree Matthews

I’ve been at this storage for over a month now and I never met anyone as attentive as Tom. He has excellent customer service and I believe anyone that has dealt with him would say the same.

  • catherine townes

Thank you Mr Tom for going above and beyond to help me find what I needed. I really appreciate you. Your customer service skills great. My grandbaby love the candy you gave her …

  • Bella Ramirez

Tiffany was very nice and helpful. We were able to reserve online and fill out paperwork same day for our storage. We feel pretty good that are stuff will be stored here safe and sound.

  • Howard Barrett

Tom and Tiffany have been great to work with. They assist always when asked. I appreciate their efforts and keep the place well kept and in order. H.Mickey Barrett, Units 608 and 623.

  • Michael Wallace

Great location! I felt safe parking my trailer here. Brandy was absolutely amazing with breaking things down to me. I even rented an additional storage because of her help. Thanks!

  • Latrice Horhn

Jodie and Tom represented awesome customer service. The service was explained in detail where it was understandable. They were friendly and patient. I had an awesome experience!

  • Margarita Ruiz

Overall, the storage cube smart Tom is an excellent option for anyone looking for a versatile and durable storage solution for their home or office. Excellent Service! Shawn M.

  • Jose Nazario

I had an amazing visit at this location, Jodi treated my family and I amazingly! Took the time to explain everything to us thoroughly. If I could I would give her 10 Stars!

  • Lisa Loredo

Jenna was very helpful and patient with us today. She gave awesome customer service! Anyone needing a storage, this is the place to come. Thank you Jenna for all your help!

  • Willow Ridge

Mr. Tom is the bomb. His customer service is why I came back to this location. His personality is one of a kind. He will make you feel great about the business.. thanks Tom

  • Eli Lara

Great place! Tom has all the answers and goes out of his way for customer satisfaction. Way to go Tom on your customer service professionalism!! Keep it up young man!

  • Temeka Roberts

I thank y'all for y'all support while I been going to chemotherapy and being there for me with my storage in my time of need .I appreciate y'all and y'all service!!!!

  • The Carnival Shack

Yes I was called by the rep at his location because my payment was late, my card had been lost and replaced I thought aw some I’ll be right there and updated my care

  • Lauren Murray

Excellent service!! Jodie was such a big help with securing my unit for my first-home. Will definitely continue to support this location for all of my storage needs.

  • Maria R

I'm very pleased how business was done here the customer service was excellent Tiffany and Tom were very nice and explained to me everything I needed to know.

  • Joker250 Knowyou

The staff was really Mr.Thom help us a lot he really took his time to help me explain everything got me a good deal and I was really satisfied whit everything

  • MegaSherria

Great customer service. Very nice staff. I especially appreciate all the help that Sarah gave when i needed it. Such a good employee. Thanks again Sarah.

  • Angela Wallace

Great customer service. I’ve been using Cube Smart for 5 years for all my storage needs. Mr. Tom and Ms. Jodi are knowledgeable, helpful and efficient!

  • dwayne collins

They were very nice and helpful and Very professional .the paper work was really fast the property very clean ....would recommend this storage on 2234

  • aryauna barnes

I came in and Sarah helped me right away. She took me to make sure the unit was a great fit and the process went smoothly. Thanks Sarah! …

  • Noelia Alvarado

Me.Tom has great customer service! Very friendly.helpful, and appreciates his customers. Thank you for Great professional business!

  • Diamond Moore

I always receive the nicest service from Tom annd Tiffany, and they're very efficient in their process to get things taken care of.

  • Kendrick Provost

Tony was very helpful during the tour, selecting the correct unit and pricing for storage. Great job sharing insurance coverage.

  • Alaina Sergi

Very pleasant staff. I had some questions about storage and they were very knowledgeable and helpful. Great customer service.

  • Mary-Jo Hermann

We needed a space quickly and Tom took care of us immediately! It was very smooth and easy from start to finish! Kudos sir!

  • John Sterling

Great customer service. Tom made sure I had everything I needed. I didn’t have to look any further for a storage facility.

  • Adonai's Flame

Much appreciation to Tom and his quality service. He was the only CubeSmart to have what I needed. I appreciate you, Tom.

  • Jennye Gorrosquieta

Kimberly was very helpful and was able to answer any questions we may had. She made our visit quick and efficient.

  • Majic Hernandez

Had a great experience with Jodi. She was more than helpful and made my rental experience go really smooth.

  • Jessica Garcia

Nice person, mr.tom he is friendly. Thank you for the help . I recommend this cube smart

  • Eddie parker

Nice clean facility. The side parking is very tight if you want to park a car trailer

  • Yiqing Zhang

Helps me with checking in and finding the spot for vehicle storage. Nice experience!

  • Isabel Rios-Smith

Convenient and affordable. Staff was helpful. Tom is great at managing the place.

  • Gabriella Sergi

I prefer cube smart over other storage companies. I feel like it’s more secure.

  • Veronica Roberts Garrett

The process was easy. The rep who assisted was very knowledgeable and helpful.

  • Rahab's Table -Karen O

The staff was kind and very helpful. They answered all my questions clearly.

  • Enrique Reyes

Willing to work with you accordingly in whatever you need. Thank you!

  • Angel Melgar

I like it that is 2 miles from home & is out of the City, nice & cozy

  • max cat

Very great service, Tiffany and Tom were extremely nice and helpful.

  • T

Tom was amazing and knowledgeable. The process was simple ans quick.

  • Jaquavia Demus

Tom & Tiffany really made everything great. Very helpful and sweet.

  • Sonia Jackson

Tiffany and Tom are simply amazing! They make Cubesmart look good!

  • Annie Ligon

Great company, facility and staff with reasonable rates as well.

  • Pamela Ballard

Office staff very helpful. Very friendly and knowledgeable.

  • Rocio Ware

Great easy service online. Friendly call afterwards.

  • Wanda Gray

The store mangers was very helpful and pleasant

  • Nathaniel Cazares

Easy interaction with staff and nice faciltiy

  • Christopher Sergi

Good customer service goes a long way.

  • Michelle Gomez

Best service and courtesy. Thank you!

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