Stood at the front door for a couple minutes waiting to ask a question while the employee chatted on the phone, never acknowledging my existence. Then went wandering to find someone to point me towards masks I could wear while exercising, and they said they're on an "end-cap over there," pointing somewhere vague. Man, wny so lazy that you can't walk to spot to point them. Of course, turns out, after several minutes searching for the right end-cap, that they were gators, not masks. Then searched for another employee, finally found one in the shoe department (must be on commission to get the out of hiding), who eventually figured out they don't carry them. Left to go to Academy, which had a good selection and better employees, not that that's much of a stretch.

DO NOT PURCHASE FIREARMS HERE!! They refused to price match GrabAGun in Coppell (yes, a retail store) despite their very clear price match guarantee. They wanted $320 for a $200 pistol and because GrabAGun was already closed and they "couldn't speak to one of their reps to verify SKU" they refused the price match. Save yourself a headache and the complete lack of honoring their price match policy and shop somewhere where Customers are actually treated as they should be. I'll make sure I keep an eye out for their going out of business sale, because their price markup is absolutely insane. This is for ammo and Firearms as well.

Typically, I have an acceptable experience at this particular DICK’s, but today, a sales rep named Tony really embodied the first name of the store. What I thought would be a simple exchange of chair the manufacturer told me to return to the store, turned into Tony telling me that “they will accept the exchange, but the manufacturer does not tell them what to do! The name on the store is not GCI…. That’s not what it says out front.” His comment was completely unnecessary, especially since dude was accepting the exchange anyway. IDK, chalk it up to a bad day? Maybe. Just watch out for this guy!

I just purchased the Calloway Xr driver and the service was impeccable. I got great service for the gentleman that was working. I obviously did not buy the most expensive driver there and he treated me as I was. New to playing golf and he took the time to explain things to me, we hit some balls in the simulator and gave me a suggestion to help with my swing. I will definitely be coming back to this location in the future. Kudos to your team. Keep up the good work.

Pretty good place to grab things you forget to grab before heading out fishing or camping from work. Prices are a little high, and they used to have an archery section, which at least right now they no longer have, but the real best thing about this store is when they have their clearance stuff set out before each new season. It’s worth a look! Otherwise, you can most likely find what you need. The price will just be a bit higher.

We just purchased a basketball backboard for $1600. It was the most painful experience because literally one person did not know what the next person was doing. Not only was the back board not in stock, when we attempted to order it online the sales person did not know how to complete the transaction and ultimately require the managers assistance. Despite getting the managers assistance we still could not set up a delivery date.

Very bad customer service!!!! I know they want to go home but the manager Tony (if they told me the real name- older guy with glasses) literally kick us out of the store! We had a couple of jackets in our hand ready to buy but him coming twice to tell us they are closing in two minutes and the registers are close made us just leave what we were buying. I wonder if we weren’t Hispanic, would he had treated us the same??

They had everything for sports. Your masks is required too and social distancing is put in place. Very friendly and helpful staff. Went there for the fist time yesterday and I was able to get all I needed. Got some outdoor gear for my kids too. Their swimming gears are so good. Got life jacket for myself and the kids and their snorkels. They also set up and email for discounts too.

This review is for the shoe department. It sucks. No one around to help you out. Stock on the floor is minimal. They have two to three of the same shoe on display. I guess that makes the department look larger than it is. Did not have half sizes. They were out of stock of what I wanted. Wasted thirty minutes of my life. Done with this joint. Academy is now my go to store.

This review is solely for the swimming gears. There were no swimming caps and goggles on display (went last Saturday, 16th March 2019). Checked with 3 different staffs, pointed out at the same direction “that corner of the store”; but there were none. Dick’s Irving was better, never faced these issues at the Irving branch. Wonder why the Irving branch got shut down!

Would give them 0 star. Ask the store manager to help me find some rocker chair, reply was if they are here they are here otherwise we don’t know where to look for it. Then just left like that didn’t bother to check inventory or anything. Dick’s deserves a quick bankruptcy. Let’s see. My prediction is they won’t make it over a year

Visited this outlet to change the grip of my goft club. Carter at the golf section was very helpful, he tried his best to let us know everything we need to and did a good job in changing the grip for me. Look for carter if you happen to drop by this outlet. This friendly and professional boy will definitely make your day

Variety of things to choose from. Kinda pricey considering i can buy the same products from at least 2 other stores for much less. I would recommend creating a specialty to drive more business. (Push products for a Certain sport- hockey gear isnt easy to find and little women have no options in golf... Just a suggestion)

They only had the floor model of an older less popular adjustable weight (powerblock 50) but went out of their way to look for it, then offered me the floor model. It looked fine and I was happy to buy it. The price was less than what I had seen online too, but perhaps that was due to it being a floor model.

I was looking for something specific and called first as the weather was bad and I didn't want to get out in it. An employee named Ashley answered the phone. Found what I was looking for and she held it for me. It was the last one. She is awesome. Then at the checkout the item ended up being about 60% off.

Just wanted to give a shout out to Jonathan at the Dallas Galleria store. He was super helpful assisting me with locating a running shoe at another store. He took the time to call the Frisco store and have them hold them for me to pick up. I appreciate him and wanted to share. Keep being kind, Jonathan!

DO NOT order online for pickup. If they don't have the item they can't switch it to another store. Your money will be tied up for 3-5 business days. Store was very unhelpful with the matter and could care less. Customer service number is not any better. A smug sorry is all I got. Never again.

Michael at the front desk was one of the rudest customer service employees I’ve ever dealt with at store... ever! Didn’t seem like he wanted to be there No thank you when leaving No thank you after customer says thank you, just give them a dirty look I will not be coming back to this location

If I could rate lower I would. Terrible customer service. The girl working the shoe section could not be bothered. She made me feel like a nuisance when asking her for help...I was keeping her from her phone. I am not one to ever complain, but I will not be returning any time soon.

Online it said this location carried firearms, Ammunition and Accessories but they apparently stopped selling all of that along with fishing tach over 3 years ago at this location...... come on 3 years and you still haven't fixed the info on line...... over priced lazy company

Went in to the store looking for running shoes and could not find anyone to assist. I asked an employee walking by if she could help me find a size and her answer was “I don’t work in shoes” and then she continued to help someone else in the store. Terrible customer service.

Just horrible. Dick's is known for high prices and this location is known for horrible customer service. I have been here twice (always give a place a second chance) and the second trip was worse than the first. I'll drive the 10 extra minutes to get to academy.

Greeted at the door by a polite gentleman. A young lady helped me find what I was looking for (water shoes so I don't shred my feet on the bottom of the pool). The selection was small, but I was able to get " close enough" to make it work. Good store visit.

Clearance racks say pink is additional 50%off ticketed price and the manager said ticketed price was it which the rest of my things that were that color discounted additional but he didn't wanna change it... he was rude and not willing to go back and look.

Older gentleman at the gun counter was more than knowledgeable and helpful. Very kind and made the experience absolutely excellent. I feel bad for the impatient customers that don't understand how lines work and test this kind man's patience

Went to buy a pair of work boots. An employee offered to help right away. Very cheerful and well manored. Immediately pointed me in the right direction. Once I found a few that interested me quickly retrieved proper boxes so I could try

They are scamming! I was on call with Dick’s sports customer service and the manager started getting aggressive! If i had stayed in store for 1 more minutes he will have started fighting! This is the 1st review and now i am posting

It was the worst visit that I ever had. People couldn't walk up and give cashier the information that she needed. The radio communication took to long for them to communicate between. I will differently think twice coming in again.

Customer service was great. An employee named Johnathan answered all the questions we had about buying a kayak. After we were done shopping It was raining, so he offered to escort us to the car, with a large umbrella. GREAT!

Best store in town, from prices to customer service I recommend this store for all ur sporting needs and more. Even if they don't have what you was looking for they go out of their way to get it for you and ship free.

I had trouble finding a associate to help me. When I had someone at the front to help me. When I got back to the area I was needing help. 2 people came from the back. Maybe they should spend more time on the floor

Love the customer service! Everytime we've gone, there's been someone walking the department available to help and if they couldn't help, they quickly found us someone who was knowledgeable about what we needed.

Good sales, excellent location but the employees on the floor need to be more helpful. I two employees where something was and both pointed lol Pointed....so now I'm looking everywhere ‍♂️‍♂️ …

Asked twice for someone to come unlock a Yeti Cooler for me. No none ever came. I asked the staff member again after twenty minutes, who was completely uninterested in helping. I’ll order from Yeti’s website.

They didn’t have what I was looking for in store, however I ended up ordering the item online at counter. It was easy peasy Great customer service!! Received item a week later with no problems. …

Terrible management with unacceptable attitudes. Will be reporting Scott to corporate for lack of information and handing me off to the clueless cashiers that knew nothing. Disgusting, off to academy.

Jennifer front desk was AMAZING!!! Great customer service, professional and polite. She was able to assist me with a exchange and did it without any questions. Definitely coming back to this location

Shoe department busy, no place to try on shoes. I called ahead to confirm they could string a racquetball racquet, they said yes. We I arrived, they said they couldn't. Stood in line too long to pay.

Had to go ask for help 3 different times. Finally some one came when we figured it out. The store was nice and did get a10 percent discount on a mat we bought cause it was open, so that was good.

Great location, the shoe attendant was super friendly and speedy in getting some sizes we asked for. The selection was great and the store is neatly organized. The entire visit was excellent.

They are a little higher on prices then other sports stores but had what I was looking for. They have removed all AR type longguns, all hicap magazines and for some reason .223 ammo.

Understaffed in the shoe department like usual and just a really bad selection of sizes. I would say it's COVID related but it's really always this way. Ordered from Zappos instead.

Always a pleasure going in one of those. So much stuff, so much variety. Didn't ask for any customer service since I didn't need any but I definitely enjoyed the store.

This store sucks. Every time I go to this store there is literally no one to help you with anything? Just horribly managed and can't believe they are still in business?

The staff was extremely helpful if the shoe section even while juggling several other customers. I didn't have any trouble finding what I was looking for either.

Need more gun options very limited and i hear that they are going to get rid of all their guns and ammo there only reason i shop there ill be going to academy

Very nice and helpful staff.Did not have what I needed and spent a lot of time on computer trying to find a store for me to purchase the items that I needed.

Lots of a selection to choose from. They have really good prices for all the workout equipment I need and its never too hard to find anything I'm looking for

I ran in to grab a few specific things and couldn’t find them. Jonathan went above and beyond to help me find everything on my list. Definitely recommend.

It was clean inside, some sales but I could not find a black sweatshirt w/o a hood or the hand warmer in the front of the shirt. Rather disappointing

Was helped by Jonathan. Super helpful and understanding. Went above and beyond to help with a faulty product, left with a replacement product.

Very good variety of sports items and most items are reasonably priced compared to other stores. Also price match. Great customer service

Was literally disrespected right when i walked in the door, and all i asked was where i should go to pick up an item i ordered online.

A stellar store with useful and happy employees! I love this place, I just wish they had a better selection of hiking gear and shoes.

I went shopping for golf apperal. It was over priced and not a great selection. Under Armour and Nike were the two they were pushing.

Good over all selection of sporting goods, but not a specialty store. Great sales if you stay vigilant scouring flyers.

It’s not a bad store it does lack on selection of boots and shoes it’ll say it has it online but a no go at the store

So thankful to Vanessa and Hadley for helping me find cleats for my daughter and providing amazing customer service!

Professional sports store, I'm surprised when find a suitable size of my favorite soccer shoes with a big discount

Sporting Goods! ? 80% of the store is clothing! Nothing but S, M, L, XL and a few 2XL. No Big and Tall!!! None.

I asked 3 people to help me find something nobody bothered themselves to even look or see what i'm looking for

It's one of the larger stores in the area but the prices are higher for items prices better at smaller Dick's.

Gentleman helping was very nice but the 2 cashiers up front could use a little customer service training.

Great customer service, all 3 employees we interacted with were super polite and tried to be helpful. A+

It is big enough to find a little bit of everything. It has all kinds of prices and plenty of parking.

Staff is nice. Bathroom is super gross. Looked like this the last time I was here a couple days ago…

Great Place!!! Just needs more variety of specials other than apparel. Customer service is on point.

It was no surprise. Found what I needed quickly with a little assistance.. Service was very good.

One of the worker is very rude. Doesn’t seem she wants to help find items. Not coming back here.

Abby was fantastic and helped me get the sizes I needed and made sure everything was a great fit

Little guy with glasses behind rifle counter was rude. Other guy was good but not knowledgeable.

Wonderful store. Especially the Alliance DICK'S SPORTING GOODS. Customer service top notch!!

Buying a bicycle online and picking up in store is a frustrating and time consuming process!

The management and staff were all Very supportive & helpful. It's a Great place to shop.

Staff was quick and knew exactly what I was looking for. A wide variety of sporting gear

Nice store, but employees are hit or miss. Usually hard to find help when you need it.

I liked it because there was so many different types of colors and oz of hydro flasks.

Decent store, but there is always a slow moving line. Avoid it if you have an option.

Very friendly staff, we were able to get a bike in stock and they were very helpful.

Nicely laid out store easy to locate the items I needed, good customer service....

ONE OF MY FAMILY FAVORITE PLACE... YOU CAN FIND EVERYTHING YOU NEED . GOOD QUALITY

You find the best sport products golf basketball, kayaking , and very good deals

Lots of sportswear, some weights, but low on bikes and bike gear unfortunately.

Always have great deals on active wear! Never extremely crowded! Great spot

best location in the area. great staff. huge selection with great sales

The staff was very friendly and helpful from the floor to the register!

Ask for help on your gun safe.. no one could open safe for me to view..

Looking for off season swim wear for indoor pool. Sparse selection.

The coustumer service is not the best but has a unique Nike cloths

Very nice selection and many times they have good coupons to use.

Great customer service and they have a great verity of everything

Great selection usually has what you need even ammo that you need

Very clean. This is not a huge store but has a good selection.

We just bought adjustable dumbbells. One of them was broken.

The customer service was great. I got everything I needed.

I love this place, I go here whenever i want to pass time

This place is a little pricey but has a nice selection.

They have some sizes that you don't see on other stores

Great experience returning something. Staff was great.

Great service, selection, and relatively good prices.