Awful service, awful advice, awful customer service. We took my boyfriends car here for a service. Immediately after the service we noticed an unusual rattling sound coming from the car when driving it. It was very obvious that the service had somehow caused a change in the cars functioning. My boyfriend enquired about the sound with the mechanic a few weeks later (he uses the car for work so it was difficult to get there any earlier) and the problem was dismissed as 'nothing' and told that the mechanic didn't need to take a look at it. I believe it was careless and lazy of the mechanic to not even take the car for a small drive to asses the complaint. We continued driving it, even though it didn't feel right, we trusted the mechanics advice. A few weeks later my boyfriend was driving and the rear wheel started smoking and made a large bang, then skid along the road to stop completely. The situation was very dangerous and the car needed to be towed back to the mechanic. The damage was quoted as costing $2000 to fix. The DPM team initially were willing to take some responsibility, but then completely backflipped - causing my boyfriend to be $2000 out of pocket to fix the car. It caused a huge amount of stress, especially for someone who has just started their own small business, a functioning car is imperative and cash flow is stressful. It was disappointing, particularly knowing that we had trusted them and their advice and quality of service, as well as feeling like they were taking advantage of us just because they had more knowledge of cars in general and could talk their way out of taking some kind of responsibility.

Nothing wrong with my car before I took it in for a routine service - got the car back with a noise coming from the rear right wheel and an ABS fault light indicator on the dash. When I took the car back to ask them to look at what might be the cause, the mechanic manually cleared the dash fault and suggested the noise was "nothing to worry about" and to "maybe bring it back if the light comes back on". He didn't so much as take the car for a drive, nor put it on the hoist. Poor, poor service. Turns out my wheel bearings came loose which then caused the ABS fault indicator to come on. My new mechanic was able to diagnose this over the phone, later confirming it when looking at the vehicle. My car's differential snapped and the car smoked then skidded to a stop (DPM blamed the weight of my load in the back). I contacted Ford and they informed me the car was rated to carry a 500kg load in the boot. I then weighed my tools and they came in at under 200kg. After the incident I was told that they would take (some) responsibility, and that they would offer to cover half of the $2000 repair cost. With the stress and time it took with entire matter, I reluctantly accepted the offer a few days later, to which I was then told that the offer was off the table and I'd have to take it up with VCAT if there was any desire to take it further. STRONGLY SUGGEST TO AVOID THIS MECHANIC.

Incompetent employees unable to work on vehicles as advertised (eg.BMW) When first picking up my car worker was unable to tell me exactly what work was done to my car but knew exactly what money to take from me. Drove away and the car was in worse condition than when I dropped it off. I then contacted the owner and was told to bring my car back. After paying more money again I picked my car up for a second time and this time it was ok. A few weeks later I called DPM to book my car in for some extra work to be done. I was told by the owner (MICHAEL) NOT to bring my car to DPM service centre any more as his own employees do not feel comfortable working on my BMW as they fear of complaints when work is not done correctly. DISGUSTED IN THE UNPROFESSIONAL CUSTOMER SERVICE.

My car has been serviced by Michael and his wonderful crew at DPM for a number of years. The personal attention and commitment to clear and regular communication throughout the process has given me great confidence and trust in the quality of the work done to my car. On a number of occasions Michael has responded to incidental and urgent needs when problems have happened to my car and always clearly and thoroughly explains all work done. Many of my family, friends and colleagues now use DPM and are also very impressed with the quality of the service and care taken with their cars. Thanks Michael and the team for the wonderful service you provide to all your customers.

I could not speak highly enough of Michael and his team. Michael went above and beyond for my elderly grandparents - even generously dropped them back to their hotel until the car was fixed. He spent the time to properly educate us on what the fault was and showed the highest possible standard of service. He showed the exact same standards when I brought my car in a few months ago. My family and I are extremely grateful for the teams generosity, skill, and impeccable knowledge. I feel very comfortable taking my car to a mechanic and being provided with education to understand exactly what it going on with the car. I wouldn’t want to trust anyone other than DPM.

The team at DPM Car Service Centre are very diligent and reliable. They pay close attention and are always thorough. The friendly staff members took great care of my car and have provided detailed assessments of a reoccurring issue I've battled for ages. The car isn't that old, but she definitely had something that felt off. After visiting different centres with many failed diagnosis, I thought I'd just live with it. Finally the issue was resolved and the team was immediately spot on! Excellent workmanship tied with friendly customer service - definitely the place to go! Thank you team DPM Car Service Centre!

Initially booked my car in to get a roadworthy, they weren't open when I needed to drop it off but made arrangements so I could still get to work on time. I then spoke with them after they went to begin the RWC and they advised me that the car would fail as there was a crack in the headlight plastic casing (Vic roads regulations!). They told me this before continuing with the rest of the service and asked me if I still wanted to go ahead. They didn't charge me anything and still maintained my car parking in the middle of Richmond so I didn't get a parking fine. Honest and easy to deal with. Thanks

I would definitely recommend this place for backpackers! We bought a cheap car without road worthy and went to DPM the same day as they've checked our car! So if you're in a hurry or want to leave Melbourne soon go there! Our car had some huge damages so we failed the road worthy Test but one of the employees helped us out and guided us through the next burecaucratic steps so we won't lose all of our money! Thanks again for the great support and honesty!

Our cars have been serviced and repaired at DPM for many years now. Everytime they have been professional, accommodating and willing to help above and beyond. A family run business for a long time, they're always welcoming and friendly, and will offer you excellent service. Michael and David are trustworthy mechanics with great knowledge and expertise. We would recommend DPM to everyone. Thank you from Anna and Glenn.

Wow, I am so impressed by the service that I received from the amazing staff at DPM who went so far out of their way to help me today. Didn’t have an appointment but had a last minute engine issue that would have prevented me doing a long distance trip today. They got me in even though they were extremely busy and were so happy to help. Very well priced too. I am so appreciative. Cannot recommend this shop enough.

I couldn't recommend DPM and Michael highly enough. My partner and I moved to Melbourne recently and showed Michael a car we were thinking of buying. Not only did he save us a potential fortune in avoiding the car, (it was littered with faults) but he also spent a lot of his own time helping us to find a car that matched. We are over the moon and couldn't be more thankful. Genuine, caring and approachable!

Michael and the team at DPM have been providing high quality servicing on my car for 10+ years. I dropped my car off this week for a major service and was met with great care and professionalism. Can't thank Michael enough for looking after me at this difficult time, he was able to provide same day service and great value. Highly recommended.

The DPM team provided me with impeccable customer service. They explained the repairs in way that was easy for me to understand. All staff were very approachable, respectful and courteous whenever I had any questions. They made the safety of my car their priority, finished the work on time, and to a high standard. I am very grateful :-)

I don't do many reviews, but I felt compelled to write one after the amazing and honest service I received at DPM. The whole team are very welcoming and they helped get my Ford Falcon back on the road again at an amazing price. They very open about the whole process and I will never go to another mechanic again.

Michael and the guys were absolutely great. The customer service was top notch and the guys are very open and welcoming. The work was done with a fast turn around time and I was kept updated throughtout the entire process. Reasonably priced as well, I had a great experience with DPM. I would highly recommend

Michael went out of his way to help me out with some good old fashioned service when I was in desperate need after 5 other workshops in area were "too busy". A spotless workshop and professional service! Thank you Michael for sorting my deflating tyre today! Working perfectly now

The service offered by Michael and assisted by his lovely wife of DPM Service Centre restores ones faith in how business was carried out in the past. Knowing customers on a first name basis, reliable service at very competitive prices. Thanks guys for keeping me on the road

Thank you so much to Michael, David and the whole team at DPM Service Centre Richmond for the fast, efficient and amazing customer service. Top quality workmanship as always. Highly recommended. Thanks once again for getting me back on the road in such a short time :-)

I’ve taken my car to Michael and his great team for years and I’ve found them to be honest, clearly communicative, very reasonable cost, generous with their time and knowledge. And so I keep going back. Quality team, I genuinely feel I can trust.

Very friendly and welcoming staff! Thank you so so much for helping me replace my brake light, I really appreciate the amount of care that was taken into making sure nothing was damaged or broken. I will definitely be back! Thank you again! :)

I highly recommend this place for backpackers. Great staff, service and fair prices. I went back a couple of times to fix things and they helped me as soon as possible. Thanks to them I enjoyed the Van experience in Australia even more :)

Michael was brilliant from the get go. He went out of his way an literally explained,sketched out and educated me on everything that was going wrong with my 4x4 in what a previous mechanic couldn't do correctly. He saved the day with a

The owner of DPM car service is an extremely generous and thoughtful person. He went above and beyond to help me and didn't charge a penny. If I weren't moving from Melbourne I would without a doubt have my car served in this shop.

Michael was great + rest of team! He spent the time educating me on the VIC Roadworthy Cert and explaining every detail of the service. Super quick and great job for a super reasonable price. Will be returning for future works!

Best Car Service center in Melbourne - Hands down. Have been here a couple of times now and the gents are always really friendly and happy to to help (even when I've called up last minute) Wouldn't go anywhere else!

Popped in today as it is close to my office and I have to say Michael gave great advice on current issues on my car. Fixed up my headlamp on the spot and gave me a quote on an overdue service! Thanks guys

For anyone who wants a mechanic who is knowledgeable and is a genuinely great human, then look no further. So helpful and responsive, putting service back into the service industry! Highly recommended.

These guys were super helpful and explained everything in plain English when doing a pre-purchase check. Saved me probably thousands and some major headaches. Thanks guys, will use your services again.

I have had many cars serviced and repaired by these guys, they are the best in town by far. Completive pricing Great vehicle knowledge Never let us down Happy to refer our customer base to Mick.

The boys at Dpm helped get my car back on the road after a small breakdown. They were really friendly and explained everything to me in plain language so I understood what happened with my car.

I broke down just past the tunnel. After a bit of trouble I got my car here. It was sorted within two day which included freight of the parts. It turned a major headache into a quick solution.

The team at DPM have always been so good to me. They continue to offer honest and trustworthy advice and do an amazing job. Look no further, visit DPM for all your car servicing!

Michael is possibly the last good mechanic/man on earth. He's honest, genuine and won't rip you off. He even takes you to see what has been repaired and explains it. 10/10

Super friendly and personable. Always going above and beyond. Really appreciate a car service I can trust. Michael and the team are quick to respond and help!

Couldn't have been more pleased with the fast and friendly service of my Toyota Yaris, with a very competitive price to boot. Thanks so much, I will be back!

Michael from DPM was fantastic , excellent and prompt and professional and so greatful for the assistance , went above and beyond to help.

Michael and the team at DPM have always looked after us and given us honest and reliable service and advice. Can't recommend them enough.

Had to pop in to get my brake lights fixed. Friendly and efficient service. Gave me a great recommendation to a panel beater as well.

I have absolute faith in these guys! Michael is honest, fair and diligent. I won't go anywhere else for my car service or repair.

Fantastic service, Michael is a genuine man who looks out for you. A trustworthy man who won't rip you off. I recommend for all!