Exceptional Service and Support at Geico—Kudos to Todd, JP, Victor, and Natalie! I recently had the pleasure of interacting with Geico, and I must say that my experience was nothing short of outstanding. From start to finish, their team, including associates Todd, JP, and Victor, as well as former employee Natalie, went above and beyond to ensure my satisfaction. I couldn't be more impressed! First and foremost, I'd like to express my gratitude to Todd. His professionalism and deep knowledge of Geico's insurance offerings were evident throughout our conversation. He patiently listened to my concerns and tailored an insurance policy that perfectly matched my needs. Todd's attention to detail and genuine willingness to help made the entire process seamless and stress-free. He truly embodies exceptional customer service. JP also deserves high praise for his exceptional assistance. He promptly responded to my inquiries and provided me with accurate and detailed information. His friendly demeanor and eagerness to assist were truly refreshing. I felt valued as a customer, and JP's commitment to going the extra mile left a lasting impression on me. Geico is fortunate to have such a dedicated associate on their team. Victor stood out with his exceptional problem-solving skills. When I encountered an issue with my policy, he took charge and swiftly resolved it. His efficiency and determination to find a satisfactory solution were commendable. Victor's professionalism and commitment to customer satisfaction are truly commendable. In addition to the current associates, I would like to extend my appreciation to Natalie, a former employee. Though she is no longer with Geico, her contributions and expertise were evident during my interactions. Natalie's knowledge of the insurance industry was remarkable, and she provided me with valuable insights that helped me make informed decisions. Her dedication to ensuring customer satisfaction was evident, even after her departure from Geico. Overall, Geico and its team of associates, including Todd, JP, Victor, and Natalie, have set the bar exceptionally high for customer service. Their commitment to going above and beyond to meet customer needs is truly commendable. I am incredibly satisfied with my experience and would highly recommend Geico to anyone in need of reliable and customer-centric insurance services. Thank you, Geico, for your outstanding service, and thank you to Todd, JP, Victor, and Natalie for making my experience so positive. Keep up the fantastic work!

I made a simple quote using the geico website due to my payments increasing by the month from my old insurer. Next thing I know I’m being contacted by the assistant manager Kimberly at the Tampa location! They sent me emails, called my phone, and sent me a letter in the mail! Point for promptness; also shows me they care about insuring me and would love my business! I sent Kimberly a reply email stating I’m ready to move forward and got a call less than 5 minutes after sending! Kimberly was beyond pleasant, we had a relaxed and natural conversation, even about the holidays and such! I felt like I was talking to a long lost friend let alone a human being instead of some insurance shark who’s only after my wallet. She got me all set up over the phone, and I’m now saving almost $100 a MONTH! I would recommend to anyone, and make sure you ask for Kimberly Peterson!

I recently bought a boat and got an ins quote from my current auto provider. I figured it wouldn't hurt to shop around a bit so I called my local Geico rep. I absolutely do not needlessly provide my personal info anymore as the system is set up for aggressive marketing and I get enough spam. So I asked Mike if I can get a quote without providing unnecessary personal info and Mike straight up said no. According to Mike, he would need my SS#, phone #, email and home address to give me a quote. I have 100% received quotes for auto ins in the past without providing all of this info. Their automated message literally states "we will at times provide your personal info to third parties." I mean, come on.

As someone who works in the financial industry, my money and how I spend it is obviously important to me and I'm very picky about where I put my money. Mr. Andrew at this center has a heart of a teacher and that is what I look for when scouting for information. He was a pleasant agent to speak to and helped me-someone who has never looked into auto insurance- understand everything and choose the best rate for me. I appreciated his passion and I hope he is treated well at this facility because he truly is top tier. And this is coming from someone who spoke to two agents from Geico and some from progressive, prior to speaking with him. I finally get to save more money thanks to Andrew.

I’ve been trying for days to get a hold of someone on the phone, with wait times over 30 minutes. I recently added a new car to my policy(through the app because I couldn’t reach anyone on the phone) and now I have questions about the amount I’m being billed, which is different than the quote generated on the app. I’ve been a customer for over 5 years but it looks like I’m going to have to switch insurances if Geico doesn’t even care enough to have enough representatives to answer calls for current customers. I bet if I call the new quote line they’d have someone on the phone ASAP to sell me a new policy. Very dissatisfied with Geico’s service.

Alexis Little is hands down the best insurance rep I've ever worked with! The company I was with before had messed up my MVR pretty badly, documenting comprehensive claims as collision claims. It was negatively affecting my ability to get coverage, as well as my premium! Erica Blakely was the one who discovered the error and worked side by side with Alexis to help me get my MVR figured out and the best possible premium. Alexis really went to bat for me and was able to save me a significant amount of money. I am forever grateful for Alexis and Erica's help. I hope I never have to use anyone else!

I've been with Geico for 12 years but recently was in a parking lot and the parking block had a rebar sticking up out of site and pulled the front end of my car off so caused quite a bit of damage and Geico says it's my fault it should have been no fault of my own is how I see it townhomes and HOA neighborhood should upkeep their properties so Geico gets one star from me and I will be looking into other insurance. Plus every time you call about your claim a different individual representative helps you so no one knows what's going on so nothing ever gets resolved.

I got an insurance quote through this company and I received an approval letter. They ran all my reports while I was on the phone. And I went to pay and then geico said they couldn’t approve me. Which was insane. I wasted a whole day. On the phone. I was sent to another agency with geico and because my current policy was with their sister partners they could not give me a quote at auto pilot. Sadly geico gas failed me as a customer. I used geico years ago and I currently have rental insurance through them with assurances. Not good on geico reputation

Excellent customer service from my insurance agent, Jaime Irizarry. He answered all my questions I had and received an excellent, professional and friendly treatment. Jaime called me after requesting the quote online and I told him that I was not available at that moment, so he sent me his info via email and he call me back the day and time I requested it. Wow!!! Thank you !!! The insurance company I had before called me, wondered why I wanted to cancel and when I told them the price Geico offered me, they couldn't matching the price. Easy process...

As others have mentioned, getting a Geico quote online resulted in this office calling me 3-4 times a day, every day for weeks, during work hours, morning, evenings. When I finally answered and said stop calling, they called me back two more times to argue with me. As a business, if you are soliciting someone, take no for an answer and leave them alone. If you call, call once and leave a message, not multiple times a day and hang up. Completely turned off to local agents. Make sure to read through the reviews. This is a pattern.

Everything is fantastic while they take your payment every month but wait until something happens.. Every department is not responsive,, you are given a very low estimate( for repair),,I’ve had insurance with this company for almost 7yrs and now I’m getting treated like I’m the bad guy when I’m still not at fault.. Yes, I’ve had full coverage for all this time paying Almost 200.00 dollars a month at 42 yrs of age with a fantastic driving record.. I’ve been treated so poorly!!My feelings are so hurt’

I got get a car quote from them and they asked 433$. so I canceled my current car policy and tried to buy from these guys,,,everything was great until last page( payments) which they asked for 730$ instead,,,I called them and they said "its because your Driving license was first issued 7 years ago out of US, and we just consider two years in US". Long story short I went back with my old insurance company, and it was a hassle to get back all my old discounts after canceling the policy!

Alexandra Rini called me to follow up on an on-line quote which I had generated. Firstly, she explained everything on the quote as I had originally requested it. She then made coverage suggestions based on my specific wants and needs. Have never had such a knowledgeable agent who truly seemed more interested in my needs than just selling a GEICO policy. I proceeded to purchase from GEICO based on my comfort level in dealing with Alexandra. Absolutely outstanding customer service!

I did the drive easy program and they said that it would start after my first 6 months of being on the program i completed my program i got my new schedule for the next 6 months it was $20 more than what i was already paying when i was supposed to save $90 how is that possible the lady said oh you were already receiving the benefits no i wasn't because i was told that's i would not see a change until after the 6 months policy and i completed with a 92 average

Geico: customer service, their systems and the agents service is unsatisfactory. All the blame goes to the company itself! I do t think they train their employees accordingly. I have had the most unpleasant experiences with them, for two months now and they still are unable to resolve the issue. They do t even have a direct answer as to why we are experiencing the issue. Not recommendation at all! Geico, needs to reevaluate their systems and correct then

Ever feel black mailed or extorted , well that's auto insurance , they know it's against the law not to have it , so they charge you as much as your car payment , why they say they judge you by EVERYONE ELSES driving I shouldn't have to pay more becuase others are idiots This goes for most the major insurances , That being said , I do like the price of their motorcycle insurance compared to others Since I'm Forced to carry it and others bad driving lll

I spoke with Andrew, who was an absolute sweetheart! I came needing liability for my out of state car and he was extremely helpful and gave me all the information I needed to get started! The call was short and I was able to get my policy fast! Woo-hoo! He even gave me the right information to go to the DMV to get FL plates! So very helpful in that :) Andrew rocks! I give him all the gold stars who says i can only give 5

ONE OF THE WORST INSURANCE COMPANIES IN FLORIDA. PRICE GAUGING AT ITS BEST. When you have to spend hours on the phone with them every other mth simply because they create ways and reasons just to go up on the policy, with out giving them a Logitech reason too. I’m done with the price gauging and the lane reasons you guys create. Folks, I WOULD ADVISE YOU TO SHOP AROUND BEFORE EVEN THINKING THEIRS ANY TRUTH HERE.

I have had GEICO for almost 10 years. Never had an issue till December when I purchased a new vehicle and tried to add/cancel coverage for new and old car. They completely screwed up my policies and stated that I never had a lapse in coverage. Just received a fine notice for lapse in liability coverage. Clearly they hire unqualified people to handle customer policies. Such a shame. Lots of wasted time on this.

I was referred to this office for auto insurance and the gentleman (Anthony) that actually took the call took my personal info and then just passed me on to some random person who then also passed the call to a random sales rep at corporate. Thanks for the run around and for the great customer service. They can’t even compete with AAA or Progressive so in the end I’m happy with my Progressive renewal .

Had a great experience purchasing car and renter's coverage today. Melinda Corathers is very knowledgeable about the products she has to offer and most importantly, she explained options to me in understandable language. We had a very friendly conversation and an efficient and professional transaction. The cost savings between my previous auto policy and my new Geico policy is over $1200.00 a year!

Amy Thomas took great care and helped structure my needs for my first auto insurance policy all while falling within my payment requirements. She was very helpful in what terms would fit my needs and helped me understand how I can adjust them when and if I needed to in the future. The service was well paced, gave me the coverage I wanted, and allowed me to conclude my auto purchase.

I want to congratulate Geico for the awesome representative Amy Thomas. She reached out to me when this had gotten stressful for me. With a very big heart and a huge dedication to satisfaction, she fulfilled the company’s mission as well any goals. Thank you again Amy for walking me through this process of starting new insurance. Very patient and attentive!!! You ROCK GIRL!!!!

I work almost daily with this office for my job. They are very knowledgeable, prompt, and attentive!! Melinda, the marketing rep for my location is an absolute pleasure to work with and readily available to assist when needed!! Krystal in the call center is an asset to this company as well. Her communication is on point and she is always very helpful! 5 well deserved stars!!

DJ was very helpful, patient and attentive to all of my needs today. I had been in the market for a new policy & could not find one that best suited me, until we spoke. Because of his efforts, I'm saving over $600 every six months. I'll be referring all of my friends & family to your office going forward. Thank you, and I'm happy to be apart of the Geico family!

JP was excellent in helping me find a policy that worked for my needs. He took the time to explain everything about my policy I had questions about and broke it down for my understanding. JP was prompt at returning my calls and made everything so easy with no pressure. I highly recommended working with and asking for JP when going through Geico in Tampa!!!

JP was wonderful, help me out from beginning to end. It looked for all discounts but always keeping my coverages with a high limits so me and my family are properly covered. I will recommend him for all your insurances needs. It was great to be back with GEICO. Thank you for all that you do helping your customers and their pockets with fantastic coverages.

Just had a great encounter with GEICO insurance agent Amy Thomas in regards to selecting a good insurance plan. Amy was very friendly and helpful. She explained everything with ease and I had no issue understanding what was said. I recommend anyone who is looking for good car insurance deal and to have a friendly experience should go speak with Amy.

Pretty good so far - of course I have not had to file a claim, and that is where the true measure of an insurance company shows itself. My rates are good, payment is very easy online. They go up every cycle - but so does every other company. I've made all my payments on time and never had any issues. Can't really speak to anything more than that.

Alexandra Rini was so helpful. She was able to set up a policy for my car insurance in such quick timing. This was my first time setting up car insurance. She was thorough and communicative during the entire process from start to finish. I also have renter's insurance with Geico and I couldn't imagine going anywhere else. Thanks Alexandra!

Well, with Geico insurance I love the customer service they put out which is always on point and very respectful customer service representative there is with that company. However, I would like for them to go a little easy on their rate for the new owners of vehicles especially person financing vehicles. But they're okay in other areas.

Just signed up with GEICO today. Nicole Seay might be THE most pleasant person I have ever spoken to on the phone. Selecting insurance is boring but Nicole made me feel as if I were ordering concert tickets for my favorite band. That is a rare skill set. I think I might try to steal her for one of my customer service departments.

Excellent experience. I hope it stays that way. Each person I spoke to was more than willing to help and I really appreciate the call back when my call was missed. Amy and Nicole at this location were both knowledgeable and helpful. Great service means a lot and I judge coming back on if I get great service or not.

Overall the insurance process was quick and easy I was confused on some of the policies. So I gave them a call and got insurance on my car within 20 minutes. I worked with Amy, I recommend her to anyone she was very friendly along with funny. If it wasn’t for her I probably wouldn’t be writing a review right now.

Asked for a quote online a week ago, got it through the website. Since then this agent has been calling several times a day, when I pick up they hang up. They do not leave Voicemails or anything. If you want to be harassed then by all means get a quote for the Tampa area through them. If not, id look elsewhere.

I just changed my car insurance to GEICO. YIPPEE AND YAHOO! What a savings! My representative was a Sweet Sweet woman , Amy is her name and her manager Kim was also Awesome! I'm definitely going to tell family and friends to call and get quotes. They will be pleasantly pleased with the information. Go GEICO!!!!

If you are looking for an excellent and fast service, this location is where you want to go. They helped us and even provided the same coverage with half the cost of the competitors. They speak english and spanish as well. Their sales associate, Victor Batista, helped us with outmost care and professionalism.

I submitted a quote request through Geico’s website and within a couple of days, I got a call from Anthony Quintanar. Anthony was extremely helpful and easy to work with, he jumped through hoops to make sure my new car was insured as soon as I needed it to be. Highly highly recommend working with him!

I had an accident last week. I called you after the accident and filed a claim. You said you got the file the day after the allegation. My vehicle is currently sitting damaged. Why do we buy insurance from Geico if you are going to let us down at the first opportunity? get my vehicle repaired and

Amy Thomas at Geico was amazing and so helpful. She made the process very easy and helped get me a lower rate for not only my auto policy but also my renters insurance. I'm so glad I'm able to leave Progressive and finally go to Geico, I have been wanting to switch for a while. Thanks Amy!

The entire process was easy, simple, fast and a great cost savings. Amy was extremely helpful and responsive during the review process and answered all my questions to help make the decision easier to leave Liberty Mutual, who I've been with since 1994. Goodbye Liberty, thank you GEICO!

Excellent customer service. My representative listened to all my concerns and explained numerous misconceptions of different coverage to me so that I could better understand. Andrew did a great job, took his time and look at everything for me to give us the best rate. Thank you Andrew.

Shawn was great, thank you for taking your time to make sure I understood everything and answering all of my questions. He also made sure to get my price the same as he quoted at first since when he went to submit it it went up just a smude. So far we are glad we switched to Geico!

Fantastic service from Todd the office manager on my initial call. He answered all my questions and then got me set up with Michael for my in person. Michael patiently answered a bunch of questions so I could be clear of how to get the protection I needed. HIGHLY recommend.

Mike at the Tampa office was very professional and efficient. I’ve been with state farm for almost 10 years and he lowered my rate to save me money for the exact same coverage. I would highly recommend him and this office. He made the transition smooth and hassle free.

very easy to sign up - online tools was really helpful to see what happens as you change the limits and/or add different coverage. When it came to the phone conversations was very helpful, responds promptly and explained everything out in detail - thanks Melinda .

Amy Thomas in Tampa,Fl. helped me not only set up my auto insurance seamlessly but she also provided me a rate that was lower than my initial quote! Her professionalism and kind attitude provided me with a great sense of comfort. I’m happy to be apart of geico!

Just moved to Florida and needed process for home and auto coverage. Amy Thomas was able to get me a great price and complete the process on the phone in less than 30 minutes! Was able to register my car in Florida same day! Awesome, great clarity and quick!

Agent Victor Batista was extremely professional, kind, knowledgeable and helpful today with providing clear information and completing my new policy with GEICO . I strongly recommend this company in Tampa, they have the best costumer services and prices !

It was like a breeze. Jaime make us comfortable as he knew us. Leaving a company that you used for years can be stressful, they sometimes treat you like a furniture. Please keep your charming welcome, along the years, as if we were "new customer".

Anthony Quintanar was super amazing and friendly helping me out. He went above and beyond his way to help me and answer all my concerns. He also had suggested the geico app that was super helpful for my rate. Thank you for you wonderful service!

GEICO raised my rates another $50 because "the raising cost for repairs and hospital bills" oh you mean those things we all have to pay for but don't have BILLIONS??? What a joke. Farmers, State Farm, USAA and Progressive offer better rates now.

Alexandra set us up with car insurance today. She was pleasant, patient, kind & very knowledgeable. She is definitely a 10 out of 10 agent. We will look forward to further help from her & Geico in the future. Very satisfied, Robin & Cindy Kearns

Excellent service from your agent Shawn Allen. Provided competitive auto insurance quote, followed up, and was very efficient and caring. I referred someone else to him and will continue to recommend GEICO as a result of my positive experience.

The Tampa Geico agency was wonderful to work with, and I look forward to having a policy with them. Amy Thomas was very helpful, descriptive, and got me exactly what I needed. Thank you guys so much for making the process simple and enjoyable!

I got a quote for GEICO direct online and this agent got my number and cold called me trying to sell me insurance, his price was even higher than the online quote despite him saying he would get me a better price than the online quote. When

My experience was horrible. He wouldn't even give me a quote unless I paid Geico the $18 from,i think ten years ago that I didn't even know I owed. Just another pencil Pusher 101 Kathy hiding behind his screen/device. He acted like the $18

Called the number for a quote, expected to agree without even sending me the break-down to my email, and basically tried to brow beat me to paying. Do not disclose too much personal information before getting the quote is my recommendation.

krystal with training Diana extremely helpful with the Geico app and understanding the policy billing cycle ! Would highly recommend this office to anyone looking for professional auto insurance providers for consumers Tampa Bay area, Drew

One month ago this office gave me a quote we went through my complete driving history up to date. And I purchased the coverage switching from progressive. We now one month later and my policy jumped $225 more then the contract I signed a

Had the pleasure of dealing with Amy. She was incredibly friendly, talked through different policy options and cost, and ended up saving me almost $100 per month WITH an increase in my coverage amounts. Thanks for the great experience!

Thank you Amy at GEICO!! I was able to save $660 for 6 months on my car insurance. Progressive tried to get me to stay and tried to match GEICO's rate, but couldn't come close!! DEFINITELY recommend GEICO for all your insurance needs!!

I just got off the phone after speaking to Amy Thomas. Great phone skills and customer service. I now have Geico auto insurance, thanks to her. I am saving over $600 a year and doubling my coverage. Awesome and thanks again.

Bridgette was great she was courteous, patient and very professional. She answered all my questions and was able to help me with my quote to obtain insurance. I'm so greatful for wonderful customer service. Thank you!

I thank the agent Victor Batista, he was very helpful in creating my new policy, making the switch as easy as possible. GGREAT customer service, very much attended to detail and wanting what is best for the customer.

Andrew was so helpful and had such a kind demeanor. He saved us so much and got us all set up with the perfect policy for our family. I highly recommend calling him for your insurance needs. Thank you Andrew!

Setting up my new policy was a breeze..Working with Shawn Allen was a pleasant experience. He was very knowledgeable and courteous. I would highly recommend Geico first for quality service and fair pricing.

Mike made it easy to figure out what we needed in our policy. He explained things clearly. He was never high pressure. He’s responsive to my questions. And he saved us over $700 per 6 months on our policy.

Anthony Quintanar was incredible! I hate looking for insurance because I have a young driver but Anthony not only let me know Geico does well for young drivers but then he did it! Found my agent for life!

Ive been away from the GEICO family for far too long and I am glad to be back. Fantastic customer service from the agent i worked with. She saved me $83 a month for the same coverage over Liberty Mutual.

Amy Thomas Made insurance quote hunting a breeze for me! She was very helpful and very informative. She was able to provide me with the best affordable car insurance! Thank you Amy For all your Help!

Krystal provided exceptional customer service with a warm smile on her face. She truly went above and beyond and covered all measures to provide quality and precise service. She is a pleasure!!

Anthony Quintanar was pretty polite and helpful. I originally wasn't going to go with gieco BUT he managed to convince me and we found some good rates and he even found me some good discounts

Victor is the best. I cut my insurance bill in half and was only on the phone with him for less than 20 minutes! Policy started the same day and was emailed my id cards immediately!

It was a mis communication with the reps I spoke with and now my policy is canceled because of them. If it isn’t one thing it’s another Geico is not a good insurance company

Michelle Santiago was great, and was very helpful. She took her time to explained everything clearly to me. I am very satisfied with her excellent service.

Jean Paul was really helpful really went above and beyond to help me get a policy super knowledgeable in insurance. Super professional and cool dude.

Krystal helped me right away soon as I walked in the door. She was very professional, nice and polite. She was Very helpful give her a raise …

Anthony was an extreme help with me switching all of my insurance polices over to GEICO! Quick and easy, give him a call and you won’t regret it!

I thought I was late w a payment and had lapsed, but a very pleasant gentleman explained there is a grace period. Thought I would have to walk.

Just switched to Geico from National General. Amy Thomas was extremely helpful and kind. She gave me a great quote and I highly recommend them

Not only was this office open after 5pm, but I had the best experience with JP. He got me covered with my auto policy with no hassle. Thanks!

Big shout out to JP for his help completing Erin’s car insurance today. He went above and beyond and we really appreciated it. Thank you JP!

I want to thank Victor Batista for the best help here at GEICO Tampa if you are looking for great insurance and quality help with swiftness

We had a great experience with Geico agent Anthony. He is very helpful, friendly and super professional. Definitely recommended!⭐️⭐️⭐️⭐️⭐️

Christina did an amazing job at getting us the best coverage and rate. She was very attentive and patient with us. Thank you so much!

First time reaching out to this office and I could truly say Mike is doing a spectacular job in there, thank you for your service !!

I’ve worked very closely with Kimberly and she is always so helpful. I highly recommend calling the Tampa office. They’re the best!

JP setup my insurance at 6pm on a Friday in 10 minutes after purchasing my first vehicle and gave me the best rate I was quoted!

I stopped in and asked for and agent for help Victor helped us he was great he also told us about the geico app highly recommend

If been with GEICO since to early 70's. My my recent experiences both over phone and in-office as usual have been positive.

Michelle Santiago provided me with Excellent service, help me out with my policy and understanding my coverage. Great job

JP was wonderful! Very helpful with my quote and took the time to explain every detail. Thank you so much JP …

Victor Batista was the greatest agent , that I have ever dealed with.I strongly advise using h I'm in the future.

Victor is a very nice person, and a very helpful!! He did help me a lot !! Thank you so much !! God bless you !!

Michelle Santiago was so helpful today. She excellent and fast. I would recommend them for your auto insurance.

Víctor Batista is the man you want to meet. Awesome guy and he will help you with whatever insurance you need.

Geico has always been on top of it for us! Some of the best professional people I ever worked with!

Michelle Santiago was She went way beyond what she had to do and she was so helpful and kind!

Long, but worth the read cause I know car insurance is important, but do you Geico?!?!