I had the most mortifying experience today while attempting to shop at this store/location (Atlantic Station). It is very clear to me that the store is severely understaffed and my intentions were to purchase a necklace and a suit for my date tonight. Unfortunately, upon waiting for what seemed to be over 20 mins for an associate to appear in the accessories department, no one showed up. I decided to try on a suit that was on the display: Grey blazer, Grey pants and a floral shirt. I didn't like the fit of it so I left it in the dressing room and asked the associate at the desk if she was able to help me with jewellery in which she requested someone to walk me over. Finally a man appeared at the stand and was helping another customer so I decided to leave. Upon exiting the store an APD officer ran after me and told me an employee accused me of THEFT! I was already in the intersection, as I was heading to Express, and he requested that I walk back to the sidewalk and asked if I can open my motorcycle bag. I obliged as I only had my keys, wallet and a prescription in it. Once my public embarrassment session was over, I requested that the officer please walk me back in and point out the employee that accused me of STEALING. The loss prevention associate promptly asked the officer if he checked my bag in which the officer nodded and acknowledged that there was nothing in it. I asked associate what she thought I stole and she mentioned the clerk in the suits department couldn't locate the suit I took in the dressing room. The very same suit of which she was actively bringing out of the dressing room and hanging on the rack. I requested a manager at this point, and a manager named, Sean, came and offered zero remorse or empathy for enforcing a system of bias and blatant prejudice. I asked Sean if Dillards had an articulated policy for specious behaviors or did the store just make a habit of targeted young black men and making it an obligation for them to purchase something or else they send police officers running after them in broad daylight and accuse them of theft. I would never spend my money at this location or any Dillards in the future. To think I was an employee of Dillards while in undergraduate studies and to see how far they've declined to employing racist false accusations under the guise of "policy," disgusting!

The worst place to shop for Clinique skin care I had purchased foundation and skin toners and had received a free gift from Clinique, but I decided to return the foundation and buy eye cream , the sales girl Debra Lowe there was rude bullying me when I went to exchange the Clinique foundation for under eye cream , but decided to buy from Belk as I had reward coupon from them Debra said she can beat the price of Belk if ty are having discount but when I showed her the rewards coupon she said she cannot help me with the discount but since I had got free gift from Clinique she refused to refund the money to me as she wanted the free gift back without which she refused to refund , today I went back to give her free gift back and told her that I hv never seen a worst sales girl then her who is bullying Clinique customers for returning back free gifts , I hv been using Clinique skin care from last 26 years hv always got it from colonial mall Belk from valdosta ga , hv never been bullied for refund or asked to return back free gift from Clinique, what a shame Debra lowe taking back the already opened free gift hope she doesn’t pass it on to another customer my used free gift , sad and pathetic is all I can say to be treated like a common criminal for the free gift which Clinique gives and till returned nit to refund the money to customers .

The customer service was horrible in the shoe dept. I had to wait for someone to appear. One person walked right pass me as though I was not there. The other told me to wait and walked to help another customer, and when she came back my way I had to grab her attention. She asked if I was returning the shoes because they didn't fit or if I just changed my mind. WHY DOES IT MATTER? She then said the only option "given to me" is to refund you by gift card. I inquired why and she finally told me the only way to get cash was in Gift Wrap. So I go there and I have to deal with another rude person, who commented "I don't know why she sent you up here!" Well hell if I know either! True, any other department store would have given me cash in the department I returned the item to. By the way, I PAID CASH, SO I EXPECTED CASH BACK, NOT A GIFT CARD. THERE ARE NO DILLARDS IN MY HOME STATE. I do not appreciate the GiftWrap clerk who took her own sweet time, making me wait while she conversed with other employees. She finally handed me the cash without counting it out. No thank you, nothing. I won't be shopping at Dillards, not Atlantic Station or elsewhere, on my future trips to Atlanta.

The best Dillard's that I have been in! I have not seen staff that is more friendly and willing to help than this location. The deals were great and because I loved it so much that it made me spend more than what I was planning to! Lol! I also went to the mall if Georgia location a week later and it was like night and day as that location while bigger didn't have as great of deals and worst of all the staff needs to be retrained as it looks like that they are selecting who they will greet and who they will help and I felt like I was being profiled. The sales attendant at the men's section greeted "nicer dressed couples" while me and my daughter who were wearing just shorts and a t-shirt they ignored. The attendant in the Murano section literally walked in front of us glanced and moved on. I got his attention to ask a question about the deals they were having and said "it's all over the store you just have to look!?" After that he saw another couple and greeted them and asked if they needed help. Yeah not going to the mall of Georgia Dillard's again... Now on it will be the Atlantic station one even though it's a little bit of a commute for me from Lawrenceville!

The shoe department sales staff was the worst. Walked in to the department 10 minutes before closing looking for a pair of flats to immediately buy to put on. Did not even want to try on. I held them in my hands for over 5 minutes while the sales man walked past me avoiding eye contact. I eventually got his attention to ask for my size and his response, we close in 3 minutes. I understood that and was looking to immediately buy if he had my size. Needless to say he went to the back and faked checked and came back and said he did not have my size lol. Clown! He should not have applied and interviewed for the job if he did not want to work.

I had never been in a Dillards before but I will again for sure. I went into the store looking for branded workout clothes and as I entered the store I noticed that it was beautiful and well maintained. As I passed through each department sales people said hello to me and some even said Happy Holidays. The lady in womens wear didnt just point to the athletic wear, she walked me over and showed me around the department and gave me information on certain brands and told me to let her know if I needed more help. It was a great experience and I really like this level of service. I will shop the store again and recommend it to people I know.

I experienced the rudest salesperson in the Dillard’s Atlantic Station shoe department on today. He showed zero customer service skills, was not helpful, talked as he was walking away and definitely was not interested in any follow up questions that I may have had to ask. I honestly felt as if he was being rude on purpose. I will never ever visit this department again because of him. I didn’t catch his name but he wasn’t the salesman wearing all blue, as he appeared to be kind and helpful to his customers. Apparently, good help is hard to find. Dillard’s, please do better our money is worth too much to be treated so poorly.

So I’m upset with #Dillards 1st of the year sale i always get my shoes from. They have no returns .. alright cool let me exchange the shoe... I bought 6 pairs of shoes, i need to swap 4 for a HALF larger size and they’re telling me no. I’m usually an 8, I purchased the size based off the previous years I’ve purchased from them and most being an 8. To me that’s a scam. I understand they’re trying to prevent people from buying shoes and getting a refund but i literally want the same shoe in a bigger size. This will be my last year shopping with them. Out of the thousands I’ve spent over the last few years smh.

Me and my fiancé came in looking for something for him to wear for our engagement photos and we were blessed to run into sales associate SEAN! He was spectacular! We worked with us for about 2 hours, finding us any and everything that we needed. Sean never displayed frustration from my high demands he always reassured me that we would be leaving with an outfit for our photos !!! And behold we found the perfect items for our engagement photos all because of his magnificent customer service! Without Sean Fraser we would have never found what we were looking for! THANK YOU SO MUCH! You have made our day!

Update Hands down the best customer service for bra fitting! Ma. Bernadine is simply amazing!! The largest and best shoe department in midtown. I have been coming to this store for more than 10 years just for the amazing shoe assortment which is highly curated but just right. They have their own brands plus all the favorites, from Uggs to Coach and everything in the alphabet in between. You will not be disappointed this is my favorite hangout for shoes. Ask for Tony, shoe dept veteran and expert he is the best with years of experience, I won't shop with anyone else. Amazing shoe shopping experience.

Had the worst experience at Dillard's today. I had already done my clothes shopping and went to the fragrance i asked a wonderful employee for a specific perfume she asked me to wait she was going to look for the perfume when a security man approached my son with a stupid rude attitude asking him to not touch the perfumes and turned to me asking me why i was just standing there. When i explained he still had a stupid attitude .it was More then obvious he was racist. Then proceeded to follow use all the way outside the store

This security guard follow me around the store like I had stole something. I went upstairs to pick up my packages I order online then I came back downstairs to look at some polo outfits for my husband. He was staring at me so I walk over toward Levi’s then he turn his head walk off if you follow me Ima follow you right back embarrass your robot cop toy boy self. Dillards how dare your security guard me around the store I see why y’all store empty it’s because of your fake security guard following everybody around.

I’m a service member, was in town visiting family. While shopping I constantly being asked if I need help every area I went and was followed around the whole time at first I thought the staff was being helpful in hindsight I was being racially profiled I will not come back here again I told all my army buddies to never come shop here, I hope the store manager sees this review you shouldn’t have a staff that make people of color feel uncomfortable. NEVER SHOPPING HERE AGAIN!!!!!!!

Everything you could want in a department store. Have a jacket tailored in the men's department (even if you're not a man). The service is attentive and enjoyable. Ample parking is always appreciated in Atlantic Station. Great customer service at the fragrance counter and in men's suits. Skip the place if they're having a sales event. The blaring music and general chaos isn't worth the sale prices. I like to pre shop when they have an event and skip the madness.

I was very baffled that Dillards does not take Visa Gift Cards as a form of payment. I had to put the items back and I could not even order from the store itself. The Manager was extremely helpful and so was the female associate that worked in the shoe department. Dillards will lose a lot of business by not accepting other forms of payment, it's unfortunate that that such a well known department store has such outdated systems in place.

This place gets two stars because of the brown skinned slender black lady in women's who was so busy looking at what I had in my hand, that she walked right by me 5 times without saying a single word...but she greeted two white women like they were the best thing she'd seen all day! Had it not been for me buying the dress for mother to be buried in, I would not have spent a penny in that department. Disgusting!

Extremely rude and unhelpful staff. They make you feel like YOU work for them not THEY are working for Dillard's. I was very much amazed to see such unpleasant behavior. Will not be returning to Dillard's again, and especially not this location. These people do not deserve their jobs. They should take some training on proper customer service, especially at a location like Atlantic Station.

Thank you to Charity in formal wear! She was in charge of a huge section at Dillard's, but still had time for personalized service. I spent time trying on dresses on my own & finally asked for help. She was aware of the dresses I had been trying on and helped me look for other similar styles. Her honest opinions and no pressure technique was invaluable. One of her in every store please!

This morning I visited Dillards to do some shopping for my daughter. I needed assistance with customer service and they were very rude to me. I spoke with a manager who was very apologetic and attempted to make things right which is why I'm not giving a 1 star, but a 2 star. The young lady in young womens clothing (who witnessed the ordeal) was very nice and apologetic as well.

Dillards is by far my favorite department store. I always have the best customer service experience. Sales associates will actually help me shop for items, offering suggestions all with a smile. Makes we want to go into a store just for the hospitality. The selection is always beautiful with top designers at reasonable prices. Did I mention the sales? Best deals in retail!

Recently, I was in a bind to find a suit for a wedding. Men’s Business Manager, MD Piash saved the day. He took the time to help me find exactly what I needed, provided advice, and used his expertise to provide an incredible experience. He’s awesome and great at what he does. Can’t recommend him enough for the next time you’re looking for a custom suit or quick purchase.

At first, I was impressed. I went for a suit coat and the gentleman helping me was very good and helpful. To his credit, he's a skilled salesman. He tried to sell me a $500 coat that didn't fit well because it was the closest to my size and it was all he had. When I didn't buy and asked him for more selection he just left us there. I guess he figured why waste his time.

They have excellent selection of dresses and shoes for all occasions. This is my go to in Atlanta when I am in a pinch for a wedding, gala or any other dressy occasion. The customer service is great too- especially if Yazmine is helping you, she ran around the entire store helping me get a last minute outfit for a gala. I will go back to visit her specifically again!

Super convenient location and still one of the best places to purchase holiday decorations around. The store is fairly easy to navigate Ave usually adequately staffed so you don't have to walk through several departments before you find someone to assist you. This makes a huge difference when you are short on time and patience. Is definitely recommend this store.

Ridiculous. I have been twice in a month and BOTH times I was approached by parking police asking me if i worked at there when I parked. Once I came out and had a warning on my car. Maybe pay attention to the people smoking weed in the lot instead?? I used to be a loyal customer but I’m sick of their behavior and since this is the closest one to me, I’m out.

Great Customer Service from Mackenzie in Intimates! She helped me find my correct bra size and brought me several different options to try on. She also wrote down my sister sizes to help me find bras in the future. She was patient and attentive and I left with two items that will definitely make my life easier! I had a very positive experience here!

I love this store. The children's department is amazing. The purpose of my visit was to find uniforms for my toddler. I was able to secure a pair of blue polo pants. As I entered the store, I spotted the UGG display table. I fell in love with almost every shoe that I saw. My plans are to purchase at least two pairs before the end of the year.

My visits are very particular. I am addicted to retail in such a different manner. This dillards store in particularly speaking has the closest up to date releases. In which makes me happier to spend my money here. The service that I receive is well appreciated. This is my first stop when buying most things to maneuver day to day.

Terrible customer service and return policy. They made us wait for almost 15 minutes to return an item. They also refused to let us return an item even though we had the receipt and it was purchased two days ago . Also, this location lacks inventory compared to it's competitors. I would not recommend ever coming here.

I really shot at Dillard's but I went to go get some cologne that I had been wanting. The young man who helped me at the fragrance counter was nice and he hooked me up with samples I definitely will go back to buy from him. Dillard's is always such a nice store clean attractive but they are very pricey and need more sales

Had a wonderful shopping experience at the Polo department and sales associate Floyd helped my wife I with a much needed new wardrobe after significant weight loss. They just received and stocked up on all the latest new 2019 Fall fashion designs by Ralph Lauren. Make sure you ask for Floyd and tell him Daniel sent you.

Looking for a women's size formal dress for a gala. Very few options. I used to shop here before they reduced the entire women's department. I was shocked. I was able to find a possibility with the help of Alexis. She was extremely friendly, communicated well and provided exceptional customer service. Dillards Diamond!

I enjoyed my shopping experience. I was able to browse without feeling watched. I found some great deals. They had a nice variety of things to choose from. There were some items I wanted to purchase but had to watch the budget. They had a good mix of "now" clothing as well as things for the Spring and Summer.

The service was outstanding...The prices were great. The sales associates in the women's section was remarkable. She was very responsive, personable, product knowledgabe, considerate of others time and all of that. The manager was professional, fair, and no nonsense, both of them made my experience awesome..

My initial experience was lack luster to say the least, however after having Ms. LESLIE STANLEY take over for the associate whom name I won't mention. Leslie Stanley was AMAZING she personally made sure all of my needs were met, as well as delivering exceptional guest service experience from start to finish

Ordered a perfume gift set online and picked it up in the store. The person at the gift wrapping counter helped me get my item and I was on my way. Very efficient and friendly. I especially love this store because it is close to my work and I love stopping in to see the shoe section, which is my favorite.

I visited the Ladies and Juniors departments here a couple of weeks ago (7/15 to be exact) and the young lady at the register was so pleasant and refreshingly kind. I wish I’d caught her name but I believe she was from Mississippi. I just wanted to publicly recognize her amazing customer service efforts!

One of my favorite store to shop for shoes and clothes. The staff is friendly and the atmosphere is nice, the biggest ladies shoes area, stayed to fit on shoes for hours. Beautiful and exquisite selection with excellent discounts and stand alone with its own parking garage which is free up to two hours.

Everything that you need is here! Designer purses including LV, MAC cosmetics, perfumes, shoes and more. Very friendly associates that will help you find anything that you are looking for. There are three levels to this store. Lingerie is on the top floor. Nice selection of sunglasses and accessories.

Yikes! I used to work there when the associates actually cared about making money. Specifically the men's department. All the associates stayed behind the cash/wrap or were busy talking to other associates. Another customer had the same complaint and the associate didn't even give her bags.

The staff in the jewelry department was very helpful and resourceful in assisting in my search for a birthday gift. They have a small variety of jewelry trees to choose from though. They actually cared about helping me in my quest for the perfect gift. Overall good shopping experience.

I experienced the epitome of customer service when I came looking for a sports coat in this store. An employee named Tray was extremely professional and helpful - employees like him will help keep retail alive as online shopping takes over. - dude deserves a raise or promotion.

Only problem is they need security at the back entrance too many young boys are hanging around the doors and the parking lot..After the murders of two young teens.You would think Dillards would beef up Security ‍♂️‍♀️ …

I went inside Dillards (Atlantic Station) today with hopes of purchasing a vintage Louis Vuitton purse but the associates (a Caucasian man and African American woman) were so busy enjoying their own company that they were too busy to assist me! So of course, I left!

Typical department store. I didn't like that the person at the register/desk right by the elevator and escalator was not able to check out or make returns. Don't show me where to go. Just say I'm not open. Or even better, put a sign on counter saying you're closed.

Lyric was awesome. I was looking for a dress, to fit my specific body type and her assistance truly did help me. She definitely went out of her way!!! She is the main reason for this review, although there selections are very nice and customer service is awesome

I love Dillard’s. The closest location is about 22 miles away. They have s nice selection in Men’s Big and Tall, Shoes and Women’s. The buyers should be commended for knowing their demographic and making sure each store is accordingly stocked. Love the sales.

Still one on the best department stores. This location is always neat, with items placed with just the right distance, not stacked on top of each other. They have top name brands and reasonably sales. One of my first stops each time I visit Atlantic Station.

Great service, after I ran across an associate that was willing to wait on me in the cologne section. The area dealing with coats and jackets- great service. The shoe area was ok...a lot of goods, well stocked. Atlantic Station and Perimeter mall areas.

This is my go-to department store in Atlanta. Super convenient location/parking at Atlantic Station. I've always found the selection to be very good, particularly in shoes, women's clothing and cosmetics (my usual stops). Friendly store associates!

I only shop the clearance racks especially the handbags. The store is always neat,clean and organized. Each department offers excellent customer service and knowledge of products offered. Great shopping experience when I have extra money to spend.

I called to find out if they had 6 Navy blue silk ties in Stock and the lady one the phone did not know and justified not looking for them because she had customers in front of her. I hope there is more than one employee working all of Dillard's

Best customer service EVER considering department stores are losing market share. Duh! It's the customer service fail. Too many chiefs, not enough Indians. Anyway, beautiful shoes: Max Azria BCBG boutique. Goooooood sales. Spotless ladies room.

Overall, the staff is friendly and helpful. The Mac makeup department was dirty & untidy & the clerk didn't acknowledge me when I walked thru the aisle until I walked over to her to ask a question while she sat & Pplied makeup on her own face.

I went to Dillards and let's just say that I will be smelling fabulous in four different fragrances so they have everything here and the staff are super friendly and knowledgeable, be careful they may talk the money right out of your wallet

Dillards has the best selection of dresses Always able to find the appropriate dress for the occasion. I also like the store layout and greatly appreciate that the racks are not overstocked and I am able to easily browse without a struggle.

Always a great browsing experience especially in the shoe department. I wear plus-sized women's clothing and the selections remain quality. I love that Dillard's has not given in to the cheap, stretchy fabrics like other department stores.

Great location centrally located in downtown/midtown Atlanta near other stores, dining and venues. We choose Dillard’s because we always find what I’m looking for. I especially like the selections for men. The men’s department manager is

We went to Dillard's a couple days ago to exchange some jeans. Tannine was extremely nice and helped us out with finding a pair of jeans in-store and ordering another pair online. Thank you again for the exceptional customer service!

Oh how I love thee. I always have a great experience at this location. I went shopping with a friend for her 50th birthday and we had a very good time. The staff was very friendly and helpful. We found exactly what she was looking.

Anthony in the custom suit department is an absolute pleasure to work with. Super knowledgeable, friendly, and a joy to interact with. I will without a doubt be coming here instead of Indochino for all my future custom suit needs.

Clerks were very helpful. Looking for big and tall (more of the tall than big). Got good deal on some slacks and several $60 shirts for $10. Very good shopping experience. One clerk street wise with a hilarious sense of humor.

I went there to buy a clear bag for the concert. I asked the staff about the whereabouts of the bag since I didn’t have much time, he was helpful. The lady at the checkout was also polite and helpful. Great customer service!

I like that Dillards enforces the wearing of mask. They have hand sanitizer throughout the store as well. It shows me they care for their customers. Oh did I mention the incredible sales they have and the great employees?

Had a super great shopping day yesterday Big shout out to Trey in Dior Cosmetics! We bought the same shoes he had on!!! Also to Ms Kitora in Men's Shoes. LOVE the Miss Dior Roses Trey introduced me to. Big Thanks! Mary

Customer service isn't so great in the ladies shoe department. Guy with an accent seems to only want to assist people he thinks is spending or holding a shoe. He doesn't greet until he sees someone holding a shoe.

They have the best lingerie/intimates department. Only place I know of that still sell slips of all lengths. Sales associates are very helpful. Large selection of Spanx. One of my "go-to's" for intimate apparel.

This location has been my go-to store for intimate apparel for over 15 years. The clerks who work in that section are always so helpful and go above and beyond to provide great customer service. Thank you!

Nice selection of clothing and great sale prices. My reason for 4 stars vs. 5 is there are no convenient locations for residents of the southern crescent, i.e. McDonough, Stockbridge, Locust Grove, etc.

I only love it because of the service I recieved from Steven in Fragances, Alicia in Clinique and the older lady in Khiel's. My daughter is now obsessed with quality fragrances and skincare products.

Caught a 40% off lowest sticker price when I wasn't expecting it on clothing. Thought I was about to spend $100. Only cost me $34. Cosmetics counter has superb service. Definitely going back.

Great customer service and knowledgeable staff. Shaenika and LaTosha were great in helping my friend and I select cologne for the fall season. Will be back to get more from these two. -TJ

The staff at this store is amazing. I love visiting this location especially perfume men's shoes and men's clothing. Not sold on women's shoes yet...I'll give a different salesman a try.

Very nice store weld merchandize. Friendly helpful staff. Clean bathroom however the bathroom door looks like a door from a gas station solution replace it or repaint it and maintain it

This store is very clean and have some of the most helpful Employees.The Clerk who helped Me was Very Professional and Pleasant.Thanks for Great Service Women Wear on 7/16 …

The staff were very friendly and the store was clean and had a good selection. I just felt some things though were expensive compared to other stores that sell the same brands.

All of my shoes are purchased at Dillard's! I love em, I love em! Associates were super nice and He had great advice and knew what I needed concerning the shoe I purchased!

Love love love this place! Great merch, great location and great staff! Especially Angelica in fragrances. Very professional and knowledgeable! And Mr. Bones was visiting!

Love the place and great choices on clothes shies etc mens and women's kids bedding. Love the staff we will continue to drive 45 minutes to this dillards

The healthy guy at mens shoes section needs to learn to talk properly to people. Not just once, this is after three experiences with him assisting me.

I visited this store for first time and I really loved it, they have a beautiful clothes and shoes and it is very nice decorations and very clean.

Definitely do a walk around before you delve into clothes because there are some hidden gems in other parts of the store. Fitting rooms are open!

Liked their collections of branded watches.. they had great sale on some of the brands like Tissot and Armani Xchangw and Fossil .. must visit.

We purchase my husband's work shirts and polos from here; always a good deal and of good quality. The staff is very helpful and friendly.

Dillard's is always awesome. Their lingerie department is very nice. Love the ladies shoe selection as well as their vintage shop!!!

Do not sleep on a dillards sale. I find the best things at dillards. If you are looking for a cocktail dress... dillards hands down

The lady at the cologne counter was so sweet nad patient with me, i think she sprayed every cologne until i found the one i liked.

One of my favorite places to visit while at Atlantic Station. Couldnt wait this get this new pefume "Idole" that just came out.

They have good collection, easy to find sizes and good clearance too. I would recommend this place. The service was good too.

Sales lady was professional and accommodating ,and helped us through all our purchases through out the fragrance department.

Always my go to when in need of last minute event attire (after 5, formal). Staff always professional and willing to assist.

I came in on July 4th. The man in the shoe department was the best. He had an accent! I will return!

I LOVE Dillard's Department store. Unfortunately, there products are expensive.

Beautiful store! Lydia has awesome style and is super helpful in women’s RTW!

Great Service and I could find a perfect one. Thank you Isreal!

Luxury shop, have everything for fashion, make up....

Unique collection and a great discounts

Dillard’s is always a great choice!

Excellent customer service …

I always find a hidden gem here.