Dr. Tim R. is a great pain management doctor and Wow he is so sweet very knowledgeable and really cares about me ..He has a lot of patience and experience. He doesn’t start you out on strong medication he slowly work with you , And offers injections to help you with pain . I can’t tell you how much I prayed for a great Doctor…..

I received a referral to this doctor by my PCP. After a month I have not been able to get anyone to return my phone - there is no way to leave a message either after office hours, which is a bizarre way to run a business. Not sure how the patient relationships are but have needed to seek another referral.

I have been a patient of Dr Ratino"s for a short time. I have been greatly impressed with the friendliness of the staff and with Dr Ratino. I read the reviews and can't understand the low reviews. He is definitely Number One in .y book The thing I would change is the way the phones are answered

Dr. Timothy Ratino is a great Dr.. I never had a bad experience with him. If I ever have to move back to Texas I will definitely go back to him. If you are looking for a pain management he is the one to go with. Thanks for all you have done for me to be as comfortable as possible.

I had my first appointment today with Dr. Ratino and he is compassionate and caring. He validated my pain after reviewing my MRIs. I cannot wait to have him perform a radiofrequency ablation in the near future. He is a unicorn compared to the pm doctors I have seen in the past.

I absolutely LOVE Dr. Ratino. I've been a patient here since Dr. Grant. I thank Dr. Ratino and his staff for all they do for myself as well as others. I would have no quality of life if not for them. Thank you all for your care, expertise, and devotion!

Great doc. Really listens and is focused on helping solve the problem. His new offices are now offering a ton of options for pain management from dry needling, nerve stimulators, meds, wellness clinic, and I am sure a lot more I'm not aware of.

Dr Tim is a very compassionate and caring Doctor. He always has time to answer any questions and really listens. As a pain management doctor, I never felt like I was being judged or treated like a drug addict. His staff is always respectful

Terrible. Terrible. Terrible. This office is the most incompetent group of rude individuals I have ever encountered. On more than a few occasions they have not sent my elderly mothers prescriptions to the correct pharmacy if they send it at

I have a family member that sees Dr Thomas and he is very kind and takes the time to listen and address any problems you have, but we haven't seen him in months and he has a PA that is so very rude and don't want to hear anything you say or

I have been with this office for over 5 years....don't judge a Dr. by his staff. The majority of the staff that was there when I started is not there now. That tells me then Dr's are not afraid to make changes for thier patients happiness.

My husband has had 6 major back surgeries. He has seen his fair share of doctors. This office was sent his medical records twice. When inquiring whether they have received them from weeks ago. He was told unless he knows what time and date

Dr. Ratino is a wonderful doctor. He always takes the time to listen and answer any questions I might have. I'm sure there are doctors in this field that are a lot closer to my home but, in my opinion it is worth the hour drive to see him.

This office staff is the worse I have ever seen. They can't pick up a phone, they can't return a phone call and they can't send paper work to insurance. Ive been waiting since June 27th for pain medication because they can't send paperwork

I have the pleasure of having Dr. Tom as my doctor in this office. He and his staff are absolutely top notch. They will go above and beyond to make sure you have what is necessary for your care plan. Everyone has there own care plan, no 2

I have been a patient at this clinic for years. I've always been treated with respect and care. They give each patient the time to talk about what is going on. You don't feel rushed. Yes sometimes you have to wait but, when ita your turn

I've been a patient for several years and always have had respect and gratitude for the providers. Now, even the whole office lady staff is just wonderful- answering texts, calls, no issues as previously over the years, when no one would

I have been dealing with this office the past 3 months. I had my orthopedic Dr send all my information over and they claimed they did not receive it. I called this clinic over 30 times trying to confirm they received it once they sent it

My first appointment with the doctors was on August 9th I have called their office at least four times and had my primary position to this date I have yet had a prescription call in for pain medication for the office called me back I am

I can't understand the bad reviews. I've been going here for treatment since before Dr Grant retired and have ALWAYS been treated kindly and with RESPECT. no matter how rushed or busy they were at the time each person was always totally

I love Dr. Thomas between a moment and I don’t like it when you’re sick. He still wants you to come in. He could be throwing up diarrhea they don’t care that’s the only thing I hate otherwise I will the staff anybody is really sweet and

I have had neck and shoulder pain for MANY years, I have seen many specialists and no one has been able to change my life for the better as much as Tim Ratino has. His MA and Nurse are angels who have come down to earth to grace us with

I truly hate to post any negative rating for Dr. Ratino as he appears to be a very caring and capable physician. But, as the physician of a practice, they are also responsible for their staff's performance and this is where this office

This is an updated review. Dr. Thomas Ratino has been my pain dr. for many years. While I agree that getting in touch with his office or having calls returned is difficult, they are actively seeking remedies. I find him to be the best

The staff acks like we are not anyone to them the patient is a bother to them We get one answer that's nice if you ask anyone them people will thy to be little you.i am in pain am not a bug that they can smash.then they look around to

Unfortunately, a Doctor's office is only as good as their staff. The staff here is the worst. I have made several calls to the office for a change on a PAIN medication that my mother was on post surgery. After 3 calls we finally got a

This is the best pain management doctor ice ever had . I am so grateful to have such a great dr like dr ratino, manage my pain from sickle cell and spine injury. He and Dr Mindy are nice and considerate and his staff address your pain

I have been seeing Dr Tom Ratino since 2006. He has always been nothing but caring, compassionate and always treated me with respect. He cares about helping his legitimate pain patients and goes out of his way to do his best (with 20+

So far so good. This is a very, very busy office. The staff were all very helpful and pleasant to me. I had a 9:00 AM appointment and I did have to wait almost 2 hours to see the doctor, but I went prepared for that. I saw Tim Ratino

May God bless dr Ratino and his stuff. If you need wonderful doctor and amazing stuff this is place for you. This people make you after few visits to feel as if you are at your own family place. Front desk ladies are more then

Absolutely the best pain management doctor I’ve ever had. Front office has problems, long wait times on the phone and a bit difficult getting appointments scheduled. Overall still a great pain management service.

After 6 calls AND a total of 2.5 hours on HOLD, there is no appointment or onboarding for a new patient appointment. First, the referral was ‘lost’ or never received…Even the staff at the referral

would do a zero star if I could! This practice is grossly mismanaged, out of control staff, atrocious and inhumane. If I was in any judicial position, I would convict them for crime against

Office staff is very unprofessional gives you the runaround when needing to speak to someone. The office manager wouldn’t even speak to me about the issues I was having. Letting me know

Dr.Ratino let's his patients go along time suffering if you miss your appointment! And he don't even come in the room to see you he send his nurses no MA or Practitioners

These guys couldn't care less about their so called, "patients." They milk your insurance until they find a "technicality," then kick you to the curb.

***UPDATE*** If you are looking for an Amazing doctor, Dr. Tim is Great! But, be prepared for the RUDE, INSENSITIVE, UNCARING, UNPROFESSIONAL OFFICE

Dr. Tom Ratino is my pain management doctor and I think he is great. He is kind and knowledgeable and respectful. You couldn’t do better.

New office is not good. No ac still underconsrution Credit cards don't work. They don't have back system Smaller

6/8 1 star review: I'll change my review if anyone ever answers the phone or returns my call.