I recently visited Ketch Up and had an absolutely fantastic experience. From the moment I walked in, I was impressed by the warm and welcoming atmosphere. The staff were friendly and attentive, and the menu looked delicious. I ordered the Italian burger and it was absolutely delicious - full of flavor and perfectly cooked. I also appreciated the variety of options on the menu - there was something for everyone. The service was excellent, with the staff checking in regularly to ensure we had everything we needed. Unfortunately, when it came time to pay, the card machine was not working. While this could have been a frustrating experience, the staff handled it with professionalism and grace, especially Kristel. She were quick to apologize and offer alternative payment options, and she made sure that the situation was resolved as quickly as possible. Despite the card machine issue, I had a wonderful experience at Kerch Up. The food was delicious, the staff were friendly and attentive, and the atmosphere was lovely. I would highly recommend this restaurant to anyone looking for a great dining experience. Thank you for a wonderful evening!
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏100–150 د.إ.‏
الأطباق المقترَحة
XXL Burger

Went their for the very first time and had an absolutely fantastic experience. The staff were friendly and attentive, and the menu looked delicious. We ordered the XXL Beef & bacon burger and also XXL chicken burger they were absolutely delicious - full of flavor and perfectly cooked. Their passion fruit and mint jar was so refreshing and perfect for a big family. Also tried their fish n chips & chicken Schnitzel, portion size was so good and taste delicious. The service was excellent, with the staff checking in regularly to ensure we had everything we needed. We used Entertainer voucher and it was so reasonable.
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏200–250 د.إ.‏
الطعام: 5
الخدمة: 5
الأجواء: 5
الأطباق المقترَحة
XXL Burger
مساحة موقف السيارات
يتوفّر الكثير من مواقف السيارات.
خيارات مواقف السيارات
موقف سيارات مجاني
موقف سيارات
Mall parking is so huge.

Visited on a Tuesday afternoon, around 3pm. Only a few tables were filled. Quick to serve food, service was courteous and attentive, I liked their entire team. Ordered the SHRIMP & GRILLED AVOCADO SALAD: delicious but portion is quite small for the price. BRIE BURGER: kudos for the fluffy and springy sesame bun, but there was ZERO Brie or truffle in the burger and too much caramelized onion- hard pass. MUSHROOM BUCKWHEAT RISOTTO: hefty portion, cheesy mushroom and truffle taste, Al dente buckwheat groats - great dish! FRIES with TARTAR SAUCE & GUACAMOLE: no complaints, tasty and fresh. Used the entertainer 1 for 1 deal. Pretty good value for money, except the shrimp salad. We will be back, and we do recommend that you visit if ever in the area! P.S. props for providing serving plate and utensils for kids — but try to have coloring pencils and papers too!
الطعام: 3
الخدمة: 4
الأجواء: 3

From the minute we were treated nicely and very friendly and so it was through out the visit and when we were leaving Food came as we requested exactly and in a very acceptable timing though it was prepared freshly The taste was super and delicious and I can place the burger on the top of the list for me Fresh , delicious and tasty Price could be on the higher side but at least the food was good Lovely atmosphere and very clean place Do recommend
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏100–150 د.إ.‏
الطعام: 5
الخدمة: 5
الأجواء: 5
الأطباق المقترَحة
XXL Burger, Ketchup Burger
مساحة موقف السيارات
يتوفّر الكثير من مواقف السيارات.
خيارات مواقف السيارات
مرآب مجاني للسيارات
موقف سيارات
Mall parking is free so far
مدى الملاءمة للأطفال
Kids will love it
إمكانية دخول الكراسي المتحركة
Easy access

Very nice place to dine in. The food is tasty and worth it. The service during our first visit was very good. All the staff were friendly and helpful. We ordered a couple of dishes, like chicken burger, half marinated chicken, thai beef salad, and shrimp bowl. All of which were nicely presented and served in a good time. I would like to think about the negative aspects but I can't recall any. Except that water bottles are too expensive (18 AED for small, 30 AED for large). I mean there should be a reasonable limit for water like 10 AED max.
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏50–100 د.إ.‏
الطعام: 5
الخدمة: 5
الأجواء: 5
الخيارات النباتية
There are a few vegetarian options like fish & chips. Shrimp Bowl, and some soups and salads

Had lunch here with my family on a Saturday afternoon. Very few tables were occupied so there was no waiting or rush. The staff was courteous, friendly and shared the specials on asking. The ambiance was comfortable. The food was excellent and would highly recommend Chicken Schnitzel with Fries. The schnitzel was tender and delicious. The burgers are great too and so was the profiteroles. Many of the drinks on the menu were not available but we had the passion fruit and mint lemonade which was quite good. Will definitely be visiting this place again.
الخدمة
داخل المطعم
نوع الوجبة
غداء
السعر للشخص الواحد
‏50–100 د.إ.‏
الطعام: 5
الخدمة: 5
الأجواء: 5
الخيارات النباتية
Not many vegetarian options

Went there for first time and loved the food. We ordered the following Brie beef sliders with truffle sauce Sweet chicken chilli with rice Chicken shnitzel Truffle napolitana pasta Positives - Brief beef sliders were good - Sweet chili was very tasty with crunchy pieces of chicken - Chicken schnitzel was good in quantity - Service was quick and food was served fast - Servers were very friendly, even helped to share games with kids and make them enjoy. Negatives - Sweet chili was a bit oily - Truffle pasta was not that amazing, slightly bland in taste Overall decent experience
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏400–450 د.إ.‏
الطعام: 3
الخدمة: 4
الأجواء: 4

Went here as entertainer showed a very extensive menu. When shown the in-house menu it varied a lot from the online menu. Online there was an option of 14 burgers, in-house only 2 burger options. We had already ordered drinks by this point so decided to commit to the restaurant for food to see. Was quite underwhelmed by the food, considering they were the “best-seller” burgers it didn’t leave us with a taste of wanting more. We were the only occupied table in the place.. Black cutlery and presentation was nice. However, that doesn’t justify a return visit - we won’t be back.
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏50–100 د.إ.‏
الطعام: 2
الخدمة: 3
الأجواء: 1

The burger is tasteless and when I called the chef to provide feedback he confirmed that no spices are added to the burger .. the chicken schnitzel is so thin and yet hard and chewy with one side having breadcrumbs only and the other is whitish .. it was so oily too.. the fries was the only standard quality item .. they charge 30 Dhs for an Aquafina 750 ml water bottle which is ridiculous.. the beef stroganoff is extremely small portion their quality is perhaps due to accepting entertainer voucher but this is not a food you can enjoy eating .. hence it’s over to me with this place ..
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏200–250 د.إ.‏

Ketch up is a newly opened restaurant in Dubai Hills Mall with a cozy modern atmosphere. The food was very fresh in particular, the fish and chips which were tender to the fork. The sliders were also very good but I would recommend picking the truffle sliders as they were the best tasting. The Georgian bread was also made to order and had an airy texture. The staff were also very accommodating and explained the menu with precise detail (our waiter’s name is Waseem). I will definitely come back to Ketch Up as I had a great experience here.
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏50–100 د.إ.‏
الأطباق المقترَحة
Fish and Chips

The food is exceptional!!!very tasty and well prepared and you can chose among many menu options. I love the service at the place offer the best quality! Best meal we had especially amazing burgers...
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏250–300 د.إ.‏
الطعام: 5
الخدمة: 5
الأجواء: 5
الأطباق المقترَحة
XXL Burger, Fish and Chips, Beef Stroganoff
مدى الملاءمة للأطفال
Friendly to kids they have some toys for kids to play and good coloring books so kids would love to play

It’s our first time to try and was well entertained by Kristel. Suggested amongst the best sellers… We tried their KetchUp Burger and Bolognese… Both are really sooo good!!! And will definitely be back… Thanks to Kristel for triggering my sweet tooth though tempted and gave in for the cheesecake with Cappuccino Great ambiance and warm hospitable people you got here A must visit!
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏50–100 د.إ.‏
الطعام: 5
الخدمة: 5
الأجواء: 5

This was my second time to Ketch Up Dubai Hills Mall, tried the XXL burger and was so delicious and perfectly cooked with smokey taste.. highly recommended. I tried the chicken schnitzel as well, it was good but little bit dry, the portion was fairly big though. Their sweet potato fries is very good too. Overall the food was very good, and staff were so friendly.. a little bit expensive, but you can use Entertainer there.
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏50–100 د.إ.‏

We ordered their famous burger, the order arrived after 30 min. Although the restaurant was almost empty, 5 tables only had customers, the food was not hot enough!! The bun was dry!!! I wish I had taken pictures, but unfortunately, I didn't ! The burger quality was less than average... over rated for sure
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏150–200 د.إ.‏
الطعام: 2
الخدمة: 3
الأجواء: 2
الأطباق المقترَحة
Ketchup Burger

Lovely meal at Ketch Up, Schnitzel was massive a perfectly crispy, burger was juicy. Christian provided excellent customer service
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏50–100 د.إ.‏
الطعام: 5
الخدمة: 5
الأجواء: 5
الأطباق المقترَحة
Ketchup Burger
مساحة موقف السيارات
يتوفّر الكثير من مواقف السيارات.
خيارات مواقف السيارات
موقف سيارات مجاني
موقف سيارات
Parking in the mall

The food was full disaster the soup tasted nothing only oily; the chicken pies tasted old.. the service was catastrophic the woman was taking order and she run without finishing her job and send us other guy to finish our order.. so i don’t recommend this restaurant to any one cause they need professional waiters and professional chefs
الخدمة
داخل المطعم
نوع الوجبة
عشاء
الطعام: 1
الخدمة: 1
الأجواء: 4

Always a warm and friendly experience visiting this place. Staff are very professional and welcoming especially Jonell is great at serving us every time we visit. Our experience is always a comfortable one and not to forget, the food is absolutely delicious and reasonable. Highly recommended restaurant and one which I will continue to visit.
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏100–150 د.إ.‏

الاجواء جميله وطاولاته مريحه الخدمه ممتازه الاستف فرندلي خيارات الطعام جدا قليله يعني يمكن المين كورس اربع اشياء فقط بين اللحم بلبطاط وسمك مقلي ونوعين باستا وخلص المنيو وشوي كم نوع برقر طلبت وجبه اللحم عندهم كانت جيده وما برجع اطلبها العصير مقبول والجيز كيك ثجيل نوعا ما
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏50–100 د.إ.‏
الطعام: 2
الخدمة: 5
الأجواء: 5

We had the ketch up burger and it was amazing!! Love the quality of the food here. Waseem was our server and he went above and beyond. Our little one was a little cranky and he went and got him a little toy and even moved his pram around the restaurant to soothe him! Big thank you for the exceptional service and the bonus is that they are on Entertainer!
الطعام: 5
الخدمة: 5
الأجواء: 4

We were 3 and wanted to use the 2 for 4 offer. Waiter made a big scene in front of other people … taking into consideration that the voucher is not for free it was not polite. Had to pay full amount for the third person. Burgers taste is okay but not the greatest. Fries were good. Dont think will go again though.
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏150–200 د.إ.‏

Excellent experience We didn’t have a plan to dine here, but we thought the decor was cool so we walked in and explored their menu. Food was good, nice presentation and generous portion. Service experience was attentive and our server Wassim was very hospitable.
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏50–100 د.إ.‏
الأطباق المقترَحة
Fish and Chips

The burgers were average which is disappointing considering the price, the patty lacked a good beef flavor and it might the seasoning, portion size was ok and the service was good and friendly.
الخدمة
داخل المطعم
نوع الوجبة
غداء
السعر للشخص الواحد
‏100–150 د.إ.‏
الطعام: 3
الخدمة: 4
الأجواء: 4
الأطباق المقترَحة
Ketchup Burger

It was good , kind of average burger, the meat was good, but nor rhe burger or toppings, whish was a bit disappointing. The mini burger was good and cooked well. The atmosphere was really really meh, they should do something about it
الخدمة
داخل المطعم
نوع الوجبة
غداء
السعر للشخص الواحد
‏1–50 د.إ.‏
الطعام: 4
الخدمة: 4
الأجواء: 3

Food is okay, we had fish and chips, portions are a bit small. Service was nice but a bit slow. I assume there are not enough service employees for when all tables are full. Also it’s pretty noisy but it’s a mall restaurant, so…
الخدمة
داخل المطعم
نوع الوجبة
غداء
السعر للشخص الواحد
‏1–50 د.إ.‏
الطعام: 4
الخدمة: 3
الأجواء: 3

One of the best high burgers I’ve had in dubai. The brioche bread is soft and fresh, the meat is homemade. The sweet potatoes fries are not to be missed. I’ll definitely be back again!
الخدمة
داخل المطعم
نوع الوجبة
غداء
السعر للشخص الواحد
‏50–100 د.إ.‏
الطعام: 5
الخدمة: 5
الأجواء: 5
الأطباق المقترَحة
XXL Burger

Decent food, had chicken quesadilla very blend but khachapuri was interesting. Tho i am sure that not what they are known for. Surely will be coming for more hit dishes.
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏150–200 د.إ.‏
مدى الملاءمة للأطفال
First place to provide kid's plate and cutlery.

We landed here as shake shack was totally crowded and Because no one should have to wait 45 minutes for a burger! We ordered the ketchup burger. These guys brought a perfectly scrumptious burger in 5 minutes with some delicious ice tea! Definitely Under rated for the food and decor and a great burger you won’t regret ordering! المزيد

Amazing food service and ambience. Kristel was particularly awesome. Shrimp bowl was my favorite! A bottle of still water is quite expensive though. I wish Dubai restaurants can do more with serving affordable drinking water.
الخدمة
داخل المطعم
نوع الوجبة
غداء
السعر للشخص الواحد
‏50–100 د.إ.‏

Great food and ambiance...the main dishes should include a side order especially the Specialty burgers as no one would eat a burger without fries...Special praise to our waiter Wasim who was very welcoming, attentive and informative of the menu and recommendations. A big applause to him . …

Best service and food. I really like their design, atmosphere, service and fries! can add only one thing - to add more shrimps on shrimp bowl price also ok, shrimp bowl cost 60 aed, burgers 70-80aed
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏50–100 د.إ.‏

We had the best food last night , Special thanks to Mr. Jonel for the excellent service we had he’s very professional , I will definitely refer your restaurant to all of my Friends and Colleagues
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏100–150 د.إ.‏

Amazing food. Amazing service, christian is a great waiter ! Taking care of the place like it’s his own
الخدمة
داخل المطعم
نوع الوجبة
غداء
السعر للشخص الواحد
‏100–150 د.إ.‏
الطعام: 5
الخدمة: 5
الأجواء: 5
الأطباق المقترَحة
Fish and Chips

the food is amazing and fresh the service is amazing as well the staff are kind and friendly love it!
الخدمة
داخل المطعم
نوع الوجبة
غداء
السعر للشخص الواحد
‏50–100 د.إ.‏
الطعام: 5
الخدمة: 5
الأجواء: 5
الأطباق المقترَحة
Ketchup Burger

I had the XXL Burger. Great taste, perfectly cooked to temperature. (Medium). The ingredients were fresh and tasty. We will definitely be back. I recommend the strawberry lemonade. Perfect!
الخدمة
داخل المطعم
نوع الوجبة
غداء
السعر للشخص الواحد
‏50–100 د.إ.‏

Rubbish. Average food. Kids food is not fresh. Frozen chicken nuggets for 30aed. I could have made that at home myself. Main course: fish and chips the batter was flavourless and soggy, and the fish still had bones.
نوع الوجبة
غداء
السعر للشخص الواحد
‏50–100 د.إ.‏

Food is so tasty with high quality ingredients. In love of fish and chips and side sauces as well as XXL burger- its so jucy, balance in seasoning and yummy. Service and hospitality top notch, you really feel welcomed. Love the place and definitely will come back. المزيد

Very tasty food and big portions! Beef stroganoff is like home comfort food.
الخدمة
داخل المطعم
نوع الوجبة
غداء
السعر للشخص الواحد
‏50–100 د.إ.‏
الطعام: 5
الخدمة: 5
الأجواء: 5
الأطباق المقترَحة
XXL Burger, Beef Stroganoff

We ordered fish and chips was very nice and delicious Also we tried the Salmon and was cooked and tasted perfect I had also a delicious salad and nice lemonade Totally recommend
الخدمة
داخل المطعم
نوع الوجبة
غداء
السعر للشخص الواحد
‏150–200 د.إ.‏

First timers but we were walmly welcomed, attentive service, food was great (especially for the kids) and it satisfied a lunchtime mid shopping refuel.
الخدمة
داخل المطعم
نوع الوجبة
غداء
الطعام: 5
الخدمة: 5
الأجواء: 5

Loved the most delicious food and the superb service from Joseph, Gemma and Jonel. They were incredibly kind and friendly They allowed us to use 2 entertainers for ordering 4 dishes. I would recommend this place to the whole world. Jacinta Hendricks

Ketch up earns my highest recommendation for those seeking a uniquely trendy burger experience that provides equal parts delicious taste and cozy atmosphere. Our server Wassim was an absolute delight and was not only incredibly polite, but … المزيد

Very unprofessional waiter. Arguing at every comment or request I make. Also, during the billing I asked him that I prefer to make the payment by visa and he insisted that i pay in cash because he needs the cash. It seems his priority is … المزيد

I newly tried this restaurant. We have tried the schnitzel & it was amazing, tender, quite fair portion. They have juices in jar good to share was also tasty. The ambience cost and comfortable. The staff was welcoming. I would recommend المزيد

Wonderful, bright place, burgers were really juicy, fries are also delicious. Seems just opened place. Service was great, a lot and free seating places.
الخدمة
داخل المطعم
نوع الوجبة
عشاء
السعر للشخص الواحد
‏50–100 د.إ.‏

Found the menu fun and healthy, best dish truffle beef tartare, very friendly staff, great service, many salads, healthy burger is a bomb!
الخدمة
داخل المطعم
نوع الوجبة
غداء
السعر للشخص الواحد
‏250–300 د.إ.‏

Staff were very helpful and attentive. Menu is bit limited, and prices are reasonable. Paella (in the picture) is recommended.
الخدمة
داخل المطعم
نوع الوجبة
غداء
الطعام: 4
الخدمة: 5
الأجواء: 3

Great food in there ! Joseph was really kind and happy to serve us with a smile all along :) the only thing to be full 5 stars would be the price maybe.. a bit beyond the norm here in DXB. But guys thanks a lot :)

Went here with the family. Burgers are good. Brie burger is my favorite. Nothing special. ‍♀️
الخدمة
داخل المطعم
نوع الوجبة
عشاء
الطعام: 4
الخدمة: 4
الأجواء: 4

They made the food so well. The flavors are well balanced and the food is fresh. Portions are perfect not too little and not to much.
الطعام: 5
الخدمة: 5
الأجواء: 5

We tried different dishes , all were good . To our surprise they have the best tasting peli
نوع الوجبة
غداء
الطعام: 5
الخدمة: 5
الأجواء: 5

Joseph the waiter and Yassine at the guest stand are so pleasant, service is great, ambience warm and cozy, food food value and quality is super we ordered burgers.

Food and service is amazing. Christian recommended some really good dishes and it was an awesome experience.
الطعام: 5
الخدمة: 5
الأجواء: 5

Small portion even for main course. Took fish and chips and the two pieces of fish is so small. Overpriced. No wonder restaurant is pretty much empty. المزيد

Great place with great food choices, and of-course great taste!! ++ amazing staff, very accommodating! Good work
الخدمة
داخل المطعم

So we came on a Friday (holiday) and when trying to use entertainer they refused. Totally unethical. Don’t give your money here . المزيد

This place is so good, that I've been there twice in a week! The shrimp bowl and risotto are one of my favourites. . … المزيد

A little underwhelming. My Schnitzel was dry. OK value using the Entertainer voucher but I doubt we would return.

We had amazing time , yummy food , very good service
الطعام: 5
الخدمة: 5
الأجواء: 5

We tried Ketch - up in Dubai Hills mall few days ago and it was very interesting.. … المزيد

A very nice fine dine restaurant with delicious food, and friendly staff.