Highly wouldn’t recommend, they give you the whole run around when it comes down to trying to get your loved one ashes back. You always have to call multiple times to find out the status of the cremation, yet the person who answers the phone say they would have to tell the person in charge to give you a call back. Days can go on with no call back from anyone. My family paid them in full with cash for the cremation and the memorial service. Believe it or not they sent a bill to my house. And when my family called asking about what the bill was for the lady who answered the phone said it’s for them having to send my uncle to a different crematorium because he was too big for theirs supposedly. Yet when my father went down there to sign the papers for my uncle to be taken to a different crematorium the guy said it wasn’t no extra fees. Not sure if someone if trying to pocket money, but when it comes down to everything, things just don’t make sense at all. To top it off we didn’t receive my uncle’s ashes back until almost a whole month later from the time they picked his ashes up from the crematorium they took him to. I hate the fact that my uncle’s body was just sitting for weeks after his memorial service, especially since we were suppose to have his ashes back before the time of his memorial service.

The hardest thing as a parent is to lose a child. The same day i lost my son my mother contacted zachary, he was very helpful and told her everything she needed to know. He told her that i can contact them to start the process of my son’s cremation. When i called i spoke to a young lady that explained everything with no type of sympathy, she told me the price of everything and mentioned the shipping cost which was different than what was told to my mother. When i asked her how much it really was she said i don’t remember. After a long process of getting things situated i would call on occasion to check on the status of my son’s cremation and i would get the run around, i would call and leave messages and would never get a call back but when my mother would call there wouldnt be any issues. Its hard enough as a mother losing my son but the worse thing of it all is having to go through a process of cremating your child or burying your child with people that clearly shows they dont care. This was a horrible experience. After I received my sons ashes, my fiancé and i found unknown things in it.

We had to do a medical termination which sucks to begin with but we went to duggins per UCSF recommendation and knowing nothing in SF we did. We got there and were told to come back in an hour or so becasue no one was available to fill out out paperwork. Stupid but ok. We come back an hour later still no one available but a nice woman named Tess tried her best to start the paperwork. Iliana or how ever its spelled came in and finished things up and told us that UCSF would have the fetus from 7-10 daysthen it would be 7-10 days for cremation and shipping. Well I call them 51 days later to see whats going on and they sounded like they lost EVERYTHING and couldn't figure out what was going on so they fed me some BS story about a death certificate (in this case there wont be one and they know that) and that they will ship the remains in a day or two. Now im waiting to get them but im skeptical that they are even the right remains so how am I to ever be at peace with that thought in the back of my mind? DO NOT USE DUGGINS IF YOY WANT CLOSURE TO YOUR LOSS!!!!!

Based on a recommendation I selected this funeral home for my mom’s services . I should’ve known based on the first phone call and in-person encounter to turn around and select another place. I was frozen in grief and wanted immediate relief so I moved forward . I will say that Zachary and an older gentleman were kind and sensitive during all encounters. I actually wanted to ask for Z for all phone calls. I dreaded having to speak with the female receptionist, name unknown. The female receptionist is simply rude and unprofessional. Her attitude is disgusting to say she works at a funeral home. She lacks proper mannerism and empathy for a family’s grief. I’ve already told my family to not have any dealings with this place upon my death. I definitely will not return for any other family member that I may need to make their final arrangement. I expected better mannerisms, sensitivity and compassion for a person making arrangements for their loved one, especially a parent. Spent close to $10K for services to make an already difficult time feel even worse.

They simply suck by not being more accountable to the family. They lied about special arrangements they were supposed to make with a veterans national cemetery. Communication was DEFINITELY an issue. I would resort to another AA funeral home that is way more professional and caring of the family emotionally. The funeral coordinator was not present during service. It was puzzling. And I feel they owe the family an apology for not being more engaged and well rounded in their communications and for lying about arrangements they clearly did not make with a national veterans cemetery. That's HUGE! DO NOT USE THEM. Their administration staff is not on point and they lie about suing tasks they clearly did not do because the family is on top of everything and is aware of their lie.

I live in North Carolina but my daughter lives in California and was responsible for getting her Brothers ashes from this place. First of all, from what my daughter shared with me is that they were very unprofessional. I suggested this place, after looking up several other places, and now I wish I hadn’t done it my son passed away on October 12, 2021, my daughter did all the calling. They were paid on October 26, 2021 and they didn’t even have the courtesy to call my daughter when they had completed his cremation, which was December 6, 2021. She just picked him up on December 10th, after calling again to find out that they had finished with him. I find them very unprofessional, and I wouldn’t leave my love one with them again.

Horrible place. Terrible service. Smarmy and quite uncaring throughout. Final problem, refused to refund the deposit as was a few days over pick up time. Never mentioned in person or on phone about this 60 day policy, but the manager Thomas Howell said it was in the contract you signed. When I pointed out it was never mentioned in person or on the phone, he told me well you should have read the contract more carefully. I said I missed it in my time of grief (my mother passed suddenly and unexpectedly, which is what the services were for). He went on to say quite crassly, well I've had family pass and I always read the contract. Shocked at how these people conduct business. No compassion, they are just all about $$$.

Staff met me on a Sunday to sign the paperwork and pick a casket. Very well organized and easy to select what I needed for my Mom’s funeral. They had already picked up my Mom from the Senior Living Facility two days before without hesitation. I checked to make sure she had her cross and bible in the casket. She was dressed in her favorite Sabbath dress and shoes. Staff were prompt and thoughtful on the day of her transport via hurst to Cypress Memorial Cemetery in Colma. Thank you, Duggan’s Staff for easing the pain by being SO caring and professional!

There are not enough words to express our family's gratitude to Tom and the Staff at Duggan's Funeral services for the efficiency, The care and respectful attitude in which our family was treated, listened to and helped in our time of need... My husband passed away in Southern California and Tom made it possible for us to bring him back to the Bay Area within 3 days of his passing to help our wishes to have him respectfully lay to rest on that Saturday due to Religious Beliefs. We are deeply grateful.

When a beloved family member passed away last month, Duggan's on 17th Street in San Francisco took care of everything. We worked with Lyz Sierra, who was patient, knowledgeable and totally dedicated. It was a comfort working with such a competent and kind person in a situation where we were all grieving. Lyz was always prompt in responding to our family, whether in person, by email or telephone call. I was impressed by this funeral home and recommend them.

Very very poor customer service the owners are very disrespectful very rude I have the owner well one of the owners I believe to be the son! on video tape talking very irate and disrespectful to me it’s all about the dollar seem as though they don’t want minorities there however sad to say the minorities is They money comes in from

These people sent my husband a business solicitation disguised as a neutral marketing survey this week, while I’m in the midst of a cancer battle. I found it in the mail today and was pretty disgusted—we all were. I’m not surprised they have terrible reviews. UPDATE: I lived, suckers.

Best funeral home in San Francisco. I have recommend this place to many of my friends. I even asked about the previous bad review. It turns out that was an estranged daughter situation and the deceased was handled by college chapel mortuary.

I had a terrible experience with this Funeral home. I had paid in full when time for the service the cremation wasn't done. It took over a month after his service to get his ashes and then they had to nerve to tell me I owe them more money

They r a wonderful company !!!they make everything so easy for us in this hard moment,Eleana was extremely professional highly recommend

I felt like they genuinely cared and were very helpful in the whole process. No problems here

beautiful funeral home, very nice people, and so so so CLEAN! :)

If you need help they are your go to people

Won't let me open funeral today useless

Great help in our sad times.