Edgar's store in shopping mall in Tokai. Sadly the quality and variety of merchandise is not what it was. My reason was to try and sort out my account. Looked for Management none to be found preferred to a Cashier at the pay point, unable to help. When having caused a bit of a scene was taken into a back office where a number of shoppers were complaining bitterly that since the Edgar's book was taken over by RCS, nothing but problems, to have these solved you need to use the stores phone to speak with someone at RCS. Not a good system as Edgar's will loose clients due to inefficiency and bad service, have had an Edgar's account for over 30 years. Left the store after waiting over an hour, and still have not been able to sort out the incorrect charge to my account. If they do not do something and fast to rectify this problem they will loose even more customers.

Very disappointed in a Estee Lauder consultant at Edgar's Blue route mall. A middle age colored lady assisted me on Thursday 10/08/23 and all I wanted was a sample of foundation because I ran out of foundation however at the same time I just purchased a Estee Lauder foundation online at Foschini and returned the incorrect colour at Foschini in Blue Route mall and Amanda thats the beauty consultant really went out her way to help me and sent me to Edgar's for a sample because they don't stock Estee lauder at their branch. The Estee lauder consultant was so irrated and even asked so did Foschini send you here??? Clearly she was very irritated because I purchase from foschini This is very disturbing as I've been a Estee lauder client for many years!

Edgars was eerily quiet for a Friday! Here and there I saw a customer browsing.. I closed my account after shopping at Edgars for 43yrs! The office staff was nonchalant about losing a loyal customer who paid her account ahead of time and also paid more than the installment due for all those years.. They said so many customers were coming in to close their accounts since RCS took over the billing..there are too many hidden costs added on without notification to the customer. For them it was just another day at the office.. Very Sad indeed..

1 star might be too high a rating for this store...always only 1 cashier on duty that has to do account payments, account queries and ring up sales. Staff are less than efficient and disinterested even though there seems to be enough staff on the floor. Why is it so hard to staff up the cash desk? Surely 1 can take account payments, 1 can take queries & returns and 1 for sales? It's not rocket science...pathetic service really...

I don't shop here, not my style apart from the odd item. Beautiful girl clothing. For as long as I've been coming to this store the service has been slow. The cashiers look like they are not interested and deliberately take their own sweet time. Another pain point is the fact that there is always only 1 or cashiers, what happened to job creation, especially with month end being so busy? Edgar's completely lost their spark.

I bought two pairs of sandals for my 4 year old son. After two weeks, I was forced to return both pairs, as the glue came loose from the sole. It is seriously disappointing that the quality of Edgar's products for kids are scaled down so low and what is worse that Naasief had the audacity to accuse a child of ''self inflicting" damaging the shoe. Luckily we found at a much better option at Cotton on Kids and Ackermans.

I like the variety, cleanliness of the shop, and professionalism of the staff, however the queue you stand for long. It could be maybe they are understaffed or less employees with Level 1 lockdown... but two till points open with a lot of customers doesnt work especially if a customer has a query on a purchase and it takes an Edgar's staff member forever to solve the problem...

It was good and a lady with Rasta on the man section helped me a lot with my boy's jean trousers ....I am applauding for more more she is doing her job very well she cares and helps coustomers I was nearly to go with buying anything but she came to me and tell me about jeans deal and how it works with payment but I end paying cash because of her .

How in world you even open your doors is a huge question ❓. Friday 4 pm Not 1 till is open not one Omg.. Then you go to customer service you have one lady yes ONE.. You ask for the manager one one can five you a answer. I have pic to provide you at head office. Yes I cane to pay my account but if you have no one at your tills hows one to pay...

Generally a good variety of clothes but the quality of footwear has deteriorated. Since the change over to RCS the account admin is in a mess. I have had my account since 1981. I am about to close it now because of how my account has been administered. No accountability from Customer Service. Emails have gone unanswered.

It's a nice airy store , the stock is trendy and in season. However you seldom find a sales assistant to help you, which frustrates one. It's good to know however that they adhere to the consumer protection act , which means you have no problem when you want to return something for some reason or have a account query.

Shop selection and quality quite good, but found my Edgars card had been cancelled due to insufficient activity. No phone call and no email to see if we still want the account. For many years I have been a model customer. Now this tells me they are not interested in my custom. Maybe I should shop elsewhere in future?

Kayla and friends at the cellphone counter thought something was very funny and laughed and made me and my cousin feel uncomfortable in this store and then you could hear them saying "gonna make people not Wana shop in Edgar's" argh customer service absolutely sucks in South Africa no wonder the store is dead.

No staff on the floor to ask where an item is. Looking for an after bath mattress... the girl but accounts was helpful enough to look for us but nothing. Horrible shop cause no staff at all on the floor to help you search for items. So basically going to your competitor.

Their service is shoddy, they have a no care attitude and have zero interest in actually helping. Been trying to close my account for 3weeks, what an absolute mission! To add the manager of the store did actually 'feel'my frustration with me and tried to assist

There was a queue for customer service but nobody was at any of the desks, just one lady dealing with issues. There was a queue at the cashier's too. Seems they were dealing with everything...payments, queries, exchanges, etc. Waited a long

To be honest it was so worth our time and money. The less 50% really was awesome at this time of the year for cash purchases. No one can purchase a formal trouser, shirt, shoes, belt for under a R850. One down side, no visible floor staff

Everything you need under one roof. All shops layed out to be easily accessible. Great food court and cinema as well. I've been going to blue route mall as long as I can remember even before the revamp it was a great mall

Shocked to hear I am being charged for airtime I have not consented to nor received. Absolutely shocked! After being a loyal client for over 28 years, this is the last time I will ever purchase anything from Edgar's!

Good variety and I found a beautiful pair of red wedge open shoes today. I was searching high and low for this type of style and a wedge shoe that doesn't have too high a heel so was ecstatic when I found it here.

Poor customer service, could not help me with claiming funeral benefits. Was standing around on the phone for almost two hours, and you must discuss your personal business on the shop floor in front of everyone.

Will never purchase clothing at any Edgar's store ever again, the quality of the material is terrible. I purchased a clothing item at Pep Stores just to compare it to Edgar's and Pep's came out on top.

Great Sale, started on Thursday and ending today with buy 1 get 1 free special or should I say it's the Red Hanger Sale with more to reason to look into it and shop quality at affordable prices.

The system is not working and am disappointed that the online service has barely anything on. Come on, yous can't expect ppl to come to the store,put it online. Change to the new form if life

I believe that the Edgars clothing store is ripping its cash paying patrons off by letting them pay the same price as their clients who buy on their credit account do... …

Visited Edgars Blue Route Mall for the 1st time since being taken over by another company. Used to love Edgars for my shoes. Sad to see that most of the shoe racks was empty. …

Edgar's Blue Route need to stock Health Shoes for people my age, which is 70 +. They seem to focus more on the youth than the elderly. I mainly purchase clothing for my Grandson.

It didnt have as much semi formal to formal clothing as in would have liked but customer service was good and even assisted on a discount when I purchased a charcoal shirt.

Service OK, not that there was much staff around. Not much customers around at all, felt weird for such a huge store. Disappointing to see such an iconic retailer suffer.

Compared to kraaifontein and century city I feel this store laggs behind and after the Claremont store closure more stock needs to be brought to this southern suburbs.

At month end they only have one cashier. A simple act of paying my account takes ten minutes. Their card machines do mot have tap facility. For such a big company ?

Forced to come to this mall as it's convenient. Toilets needs to be updated. Very limited halal food places, mall in general feels abit small for the foot traffic.

There never seems to be staff to help you. The clothing seems to cater for only the young, with no classic styles on show. I have not had any success in this shop

Lack of service, the staff shows very little interest in the customer. This is due to closing of the service counter and staff shortage. Spend 30min in the queue

1 person at top and bottom pay stations with long queue of customers waiting to pay. No-one on the floor to assist or at changing station. Please get more staff.

Friendly service, once I got to the front of the queue. However, understaffed, probably partly due to COVID-19 and due to the fact that Edcon is closing down.

So even though when you do find staff, they are friendly. For a big store, they do need more staff and the store doesn't always seem to have enough stock..

There don't seem to be enough cashiers upstairs. I had only one item to pay for. I decided to go downstairs to pay. I like the quality of their products.

Much better service to the last time I shopped there. Still lack sufficient people to assist on the floor, but generally much faster service at the till.

It was terrible and I felt very sorry for the cashier. Only one lady and long ques to pay. Some customers were very rude to her. She was struggling 12th

I love it here, especially cosmetics, Lancome Eye cream is my favorite! I was here last week and bought Estee Lauder and Lancome eye cream. Great deal!

I was stop at entrance and been ask how I can be help suggest me to get mom card to make payment went back second time and customer service help me

Unhelpful staff on the floor and very rude cashiers on multiple occasions now. Such a pity, as I've been a loyal Edgar's member for over a decade.

Unpleasant shopping experience. Zero points for the absolute lack of staff assistance. No help whatsoever. Will not go here again. Minus 10.

Not a good variety of clothes to choose from. Edgar's does not cater well for everybody and the clothes that are cheaper are poor quality

Went there last Sunday, friendly service from the entrance (security gentleman) all the way to the till. Great service ladies …

1 star is not even enough. Always under staff. Wait forever at tills. Never the latest fashion like other Edgars stores. Always offline

I stood in the queue for 30 minutes and then just left as there was only 1 person with no one else around to find for assistance.

There is only 2 cashiers both upstairs and downstairs and the queues are loooooong. Sad service for a 1st of the month Saturday.

Disappointing that Edgars doesn't have such a big variety of kids clothes anymore. Couldn't find anything that I wanted to buy

Pathetic. Staff are super unhelpful and arrogant. I'm surprised they are still open. Closing my account and never going back

Nothing wrong with the store, as Edgar's go. Prolly one of the less-well-stocked examples, but orderly, with helpful staff.

Caters for the whole family clothes wise and sells makeup and bedding too. Excellent prices too !!!! On account or Cash.

A great clothing store. Very centrally located, great friendly on the Floor staff & top quality clothing for all ages.

Customer service is almost non-existent, however, I got what I wanted. In general I don't like shopping at Edgars.

Good and staff was friendly they offered me assistance in all I needed even got assistance on opening an account

Yeah, it's alright. Not bad, but not exactly a great experience either. Kind of musty... but I still go back.

Love this place. The shop is spacious and has a wide variety of items to choose from, which is excellent!

Popular sizes were out of stock. Too many smaller sizes on shelves. Elderly people also require clothes.

I went into pay my account.. Queue was long. Asked make up counter if I could pay there and was told no

Had a lot of variety and sales on this day.....wish I had more time to shop....was a quick in and out

Why oh why don't you have more cashier's in December? You already know it's your busy period …

It's always has all kinds of outfits for every occasion and it's affordable. I can also get gifts..

Lovely clothes atbinexpensive prices and such helpful, friendly staff. Great shopping experience.

I mostly go to the shoe section and accessories.I love there tekkies and trainers. Its affordable

There could be more staff especially in the men's department. Otherwise it is a very nice store.

Great place to shop .I find what I did find at ather Edgard.and staff is helpful and friendly.

Pleasant shopping experience..staff polite just very disappointed 'homeware' was discontinued.

My visit was very nice today, staff was very friendly. Maybe it is the Christmas Spirit …

It was very clean convenient and all the staff in the mall was very helpful and accommodating

Was at the sales. The prices was affordable for me. I got a for money spend. Thanks Retailer.

I needed to replace my cellphone and the service that I received at Edgar's was excellent.

PHONE JUST RINGS!!!! NO ANSWER! SAME WITH THE MALL MANAGEMENT CONTACT NUMBER!!!! …

A very kind gentleman with specs always greet you with a kind smile at the door

Enjoyed shopping for shoes on sale, buy two get two free, an amazing deal.

I found everything and more.. Great prices, big sizes and friendly staff

The staff was very concerned about my query regarding Edgars Club card.

By far the best store every. it isn't cramped like other stores. …

Why do you have a telephone number when the phone doesn't get answered

Staff so friendly and helpful. I would really like to get there again

Need to up there game. Better staff needed and a more modern layout.

Did not have to wait to go in. The service was excellent and quick.

Staff no where to be found when you need help. Check out very slow

Lovely and very helpful staff. Nice clothes too and at good prices

Lovely undercover parking that takes u right into Woolies store.

I was looking for something on their specials they always have.

Edgars has improved their clothes and make up selection a lot

Still stocking the latest fashion and basics that one needs.

Wide range across 2 floors. Generic clothing and shoe store.

Great shopping experience. Staff is helpful and courteous.

Good service, not a lot of staff and some not so friendly

Place is on the quiet side. Surprised they're still open

The staff very very disrespectfull,wont go there again

Great store to shop at. Good service from the staff.

Lovely staff and always willing to help you . …

Very little range and little staff

Excellent. Great value for money

Edgar's isn't what it use to be.

Very friendly and helpful staff

Gud place to shop