I used to like yo come here. But lately as soon as you paid coming from the drive through they have you move in front of the lobby only to wait for up to 10 minutes. Not sure what it’s that all about. They gave all the people their food at the same time even do you came early so what it’s the point of the drive through??? More

I ordered a 2piece, and the chicken was small and dry and the macaroni and cheese also was kinda old. You can by looking at it and the texture was rubbery and chewy. I took it to go and it was to late to drive back because i was already leaving the city. If I do comeback next I'll check it out before I leave

Friendly staff. Clean restaurant. Kind of hard to get to it you're on the wrong side of the street, not their fault. Along with the friendliness exuded by the staff, the knowledge of the products and menu items is very helpful. Jose is a cool guy. Very patient. Cool place.

The absolute WORST customer service in the drive thru by Arturo. He was so rude! Slammed the window in my face. Was extremely argumentative. I’ve been coming to this location for years now as it’s right down the street and sadly I will NEVER return again.

My experience was great! Elvy the General Managaer helped me along with Aaron the worker. I ordered 24 pieces of chicken and they were patient with me as I tried to explain to them that I was meal prepping! Great Customer service! Thank you!

They have a good deal for a Classic Chicken Burrito that includes chips and a soda. Their red sauce, to advice anyone who isn’t familiar with it, is tasty and pretty spicy. It is definitely more spicy than tasty, a little too spicy for me.

First 'not so good' experience at El Pollo Loco on El Cajon Blvd. I've been here a few times where overall the experience was ok. Unfortunately this time the customer service, from the general manager was very unfriendly. The tostada salad

El Pollo Loco's drinks is made of mainly water. Today, I went and got sum to eat and I ordered to have a drink too. I went to the station and wanted some Strawberry Lemonade Minute Maid. As I was pouring it, I noticed the drink looked like

This place has got to have some of the worst service I've come across. Have walked out the last three times as there are at least four people working behind the counter but I don't even get acknowledged. I've waited and they pretend like

Will just continue to go here for JUST CHICKEN! I tried the birria tacos n omg don't waste ur time or MONEY $10 for 2 birria tacos?!?! I wouldnt even consider this a birria taco! It had no meat the tortilla was like a tostada the consome

I don't know how the rest of the service is, but the drive through at this location takes forever. They also always have you pull up to the front to give you your food which is really annoying and it blocks other cars from getting out of

Service was terrible a cashier couldn't count properly I gave them a $20 bill for a receipt that was $6.67 which should have netted me $13.33 in change is she came back with $13.03 and then proceeded to argue with me about the incorrect

It exceeded my expectations for really good food. I ordered two chicken tacos with avocado and cheese. It was just plain delicious. They had all the avocado I need. Also there is a varied salsa bar. For being fast food, they're good.

I know this location well I actually worked here in highschool and the place looked clean and neat. The Service was good only real issue was a couple of the pieces of chicken were a little burnt other than that it worked. More

Second time I've tried to order something and receive a discount using the El Pollo Loco app. The first time the encompetent manager told me I needed to download the app to get a certain discount which I did.

I usually like this place but the last dish i had tasted off and i should of trusted myself as i got food poisoning because of it. Probably an off day, im not sure, but i wont be trusting their food anymore.

For fast food, Pollo asado, it actually wasn't too bad. My son loved that they served horchata. Wasn't great horchata, but he liked it. Rice is very bland, but the pollo and black beans were good.

I will finally be off work tomorrow where I can call their corporate office and send them pictures The Brown avocado they put on top of my $10 salad. And I think I got food poisoning

Manager Alberto has great customer service and very friendly. Never had a problem with my food. Good and fast service recommend dine in always clean and friendly tellers... More

We ordered 2 chicken avocado burritos and were VERY disappointed. There was little chicken and little avocado. We will never order nor recommend those burritos again.

Treated very well. Their food and service was awesome as I remember it being. I live in Colorado now but was in San Diego for a visit. Thanks and Muchas gracias!!!

Cashier was rude, couldn’t understand what she was saying half the time. and she got my order wrong. and made me pay extra because “it wasn’t her fault” More

The food was not good and they serve me a lot of beans with the beans water and was too many beans and water and to be honest I'm not satisfied More

I ordered the Double Chicken Tostada salad with Cilantro sauce and hot avocado sauce as a combo. So I also got a fountain drink along with it More

Alberto was the best employee to assist me thus far. Very friendly and helpful! Big smile on his face throughout the whole transaction. More

Staff always greets me with a smile. The food is good as expected. Excellent guest experience. I continue going there and recommend it.

Good, fast service. Consistently good food and lots of healthy choices. This is a go to for our family on take out nights More

Chicken was freshly cooked,Nice salad and mac and cheese. The beans and rice are good too and staff is always friendly More

Love this place! The churros, burritos, and chicken salads are always fresh and awesome! I go here almost every week! More

I believe the onsite manager's name is Mary, and she and her team provided excellent service on 1-13-24. Thank you. More

This place was so clean and the services excellent and the food smelled so good I was already to go before I got home

I recently ordered Pollo Loco and I specifically asked for the Green avocado sauce. Did I receive any? 0 none nada.

Every employee are good people at the core. All the stores I've visited and even states.
Price per pe…
More

Really great food i love to get this pollo ...we love goin every weekend :)
Service…
More

They always give the wrong order. Make sure you check your order before leaving. Bad service.

Fast comfort meal. Love their guacamole green salsa.
Food: 5…
More

I wanted a whole chicken. They only had legs and thighs.

Great service and food in high quality all the time.

Amazing Customer Service. Thank You Alberto!

Great Food...!
Service
Take out…
More