Unfortunately, I've had bad experiences both times I've been to this clinic to see Dr Lovely and would not recommend this clinic. I recently went in for my first cervical screening (pap smear). Despite there being no appointments booked before mine, the doctor was running late. When she finally invited me in for the screening, she was unprepared and had to spend an additional 5-10 minutes collecting equipment, even though I had specifically booked the appointment as a pap smear. During the screening, I was unfortunately tense and unable to relax, no matter how hard I tried, and Dr Lovely became annoyed. She angrily told me a few times to that I had to "just relax" and that "other women didn't have any problem with this". When I was unable to do so, she was angry and treated me like it was my fault. I told her multiple times that I was trying to relax and I didn't know why I was so tense, but she didn't offer any suggestions on how to relax or even explain the procedure beforehand (even though she knew it was my first time having it). I tried asking if there was any other position I could lie in or anything I could do to make my muscles relax, but she just became more and more annoyed, which only made me more and more anxious about it (and therefore tighter). Unfortunately, this is actually an issue I suffer from in other circumstances and I would have appreciated getting to discuss it with a compassionate doctor. However, after Dr Lovely became so annoyed and treated me like a naughty kid who was doing this on purpose, I felt extremely uncomfortable and anxious about the whole procedure and about the problem in general. I really feel like this was a really negative experience that caused a lot of stress and anxiety for me and I wish I'd seen a doctor who was nicer and more compassionate as I feel it would have gone very differently.

This is the 2nd time I have had an extremely awful service at this medical practice. The first time was 1 years ago when myself and my 1 year old son was seen by Dr Cho Win. She was so rude to me, made me feel so silly asking general questions as a first time mother and then began to lecture me about what I shouldn’t and shouldn’t be doing with breastfeeding. The second time was today, unfortunately I’ve had to get important blood work done and needed the results back urgently. Yesterday Dr Win advised me to get bloods and then come back tomorrow for the results and she would fit me in. The receptionist today could not have been more rude to me even if she tried. For an old lady, I understand that patients may be less but all I was asking for was a copy of my results to take to another Gp that could fit me in today as I said, they were urgent. Not only did this receptionist make me feel so extremely embarrassed in front of other patients waiting, she then shoved a post-it-not at me with a number to call to go elsewhere. I was so extremely upset with this service today. I understand that most places require a booking, so instead of being so rude she could have just printed my results off and I would have been happy to go somewhere else. I would not recommend this clinic to young people, first time mums or anybody that doesn’t appreciate being disrespected.

My daughter went to see a doctor today in regards to her nearly 5 month old son who had to change formula because of nan upgrading their tins . He has not pooped properly since he started end of last week. In pain and staining, she has been giving him coloxly drops and feeding him pear puree . So made an appointment for today at this surgery which she has never been to before but thought it would be handy as close to her home. The lady Asian doctor had no clue as what to do, my daughter asked her questions which she could not answer. Luckily she works in childcare so has an idea of what she is doing. Why would you have a doctor employed who is supposed to know general things but didn't have a clue. So my daughter left feeling that that was a waste of time going there and probably will not go there again. Very disappointed.

DR CHO WIN, Very uninterested in my health, didn’t even ask any questions besides “do you want antibiotics”. Had a Telehealth phone call appointment, the call literally went on for 53 seconds because before I could ask any questions myself, she said “I’ll write you up a script, bye” and hung up??? Didn’t once tell me if she would be sending this to me or if I had to pick it up. I had to call back the receptionist and ask what I needed to do. Bless the receptionist for saying the line had been cutting out and trying to stick up for her but I could clearly hear her slamming the phone down after saying “bye”. This is the 3rd time I have gone to see her. First time I went was to ask about birth control and she literally started googling birth control in front of me??? I actually could’ve done that at home myself.

I’ve visited twice and doctors have been rude, and uninterested, no bedside manner. The last Dr I saw was Dr Win. I had strep throat and she only asked me one question- did I have a sore throat. Didn’t check my temperature, ask any other question ect. Printed out a few scripts and sent me on my way. Didn’t even give instruction on how to long to take medication for, seemed to not care that I hadn’t eaten in 3 days ect, she also Seemed annoyed at me like my questions and comments about my illness were unwelcome. I ended up seeing another dr the next day and my condition is much more serious and the delay in proper treatment may cost me. Don’t go here if you want the doctor to actually listen to you or be interested in your health.

Been a patient here for 5 years, but they refused to see my child as they won't take in new patients. There was nobody in the practice when i arrived. Dispite being dissapointed i said i understood, however, When i asked " would you see a new patient if it was an emergency or if the client was dying would you let them die on the floor" the receptionist paused and then. Said, " well, that would be up to the dr to decide" Absolutly disgusting response from receptionist with the nurse present. I will be escalating this.

What a pleasant surprise! We were a walk-in today (on a Sunday!) and we’re greeted by a friendly receptionist who was very helpful with our situation. The waiting room was full, but clean and orderly. Not fifteen minutes later, we were seen by a wonderful doctor who took the time to listen to the issue and provide the appropriate advice. Thank you for making a bad day a little bit easier.

My son didn’t go to school to see doctor but receptionist turned us away even I told her that we’re happy to wait as long as it takes but she was keep saying come back tomorrow. I am going this place from last 10 years but this is first time it happened even the centre is open and they put big board outside with sign saying come in we’re open

I made a telehealth appointment online with Dr Lovely. the appointment came but she never called. I rang the medical practice and couldn't get through. I saw that Medicare have charged me for this appointment that never happened. I tried ringing the practice but again couldn't get through. Has the number changed?

Get to the centre 430, full out the form, the place is empty, so thought it would be no wait, receptionist gets a call and says, sorry the dr is leaving and you'll have to come tomorrow, the place is meant to be open till 6, or maybe tell me this upfront before I start filling out forms, basic courtesy please

Called to confirm follow up appointment at 1200pm for 3pm appointment. Was told "sorry your appointment cancelled. We were going to call but didn't, our nurse called in sick you will have to find another med centre. Thanks for wasting my time Emu Plains Doctors. Doctor was OK, receptionist not very helpfull.

My wife went to this doctors as our usual Dr was closed. The receptionist is absolutely lovely however I couldn’t say the same for Dr. Lovely. The Dr was rude, Not personable and when she asked to have her temp checked and ear looked at the Dr was annoyed. We would never return here, horrible experience.

From the moment I arrived until I left I was treated with dignity and respect. Dr Theeban Sathiyamoorthy goes above and beyond. The other doctors were good but he definitely went the extra mile! I haven’t had a regular doctor for sometime but do now. Great place and short wait times..

We finally have a family doctor who knows us and has a solution for every illness or ailment. When he is absent, we can choose from any other doctor and know we are in good hands. Great reception staff, too.

Very rude and uninterested in my health, just wanted me out to get the next patient in. DR CHO WIN. Don't bother. She seems like she does not care about a patients health at all.

Dr Theeban and the receptionist, Mary and Rannie (?) are always very helpful. Brought my whole family here ever since they opened and it was such a good experience.

Respectful, polite and caring! And the nurse who immunized my toddler was amazing! The Dr I saw for myself very understanding and not judgmental

Receptionist Rani .. is a pleasure to deal with . Welcoming , calm and respectful... doctors are also good hear too. Trustworthy people .

Dr Jan is a wonderful GP

Nice polite and caring

Great drs