Absolutely a gem both in Mason Montgomery OH and Memorial in Houston TX. Jacob in OH is exceptional with his service as he is super helpful. Everyone at the branch too. Morgan in OH is one a million.. went out of her way to get the car for me in another outlet and drove back with me to ensure I had the confidence to drive. Super

The customer service provided was excellent. Had a reservation booked at a different Enterprise location that was not handled properly and these guys did everything in their power to make sure we were taken care of and had a decent vehicle for our trip. This is officially my location of choice for my car rentals.

I want say 'kudos' to your staff. I stopped in today to get an understanding of how comfortable I would be in the smaller cars. I was able to sit behind the wheel and see if I thought I would be comfortable (4 days of cross-country travel). Thanks for accommodating me! The staff is customer service oriented.

If I could give this a no star I WOULD! I was put in a none working vehicle! Had my daughter in the car! The vehicle stopped on the freeway!! I had the vehicle for 20 minutes!! Then the customer service people was horrible to me! $600 to waste! No refund no nothing! I will be taking legal action !

Just dropped by to express my appreciation to Nick. Thank you for the outstanding service. It was the best experience I've had renting a car. I would definitely recommend this location to anyone interested in renting a vehicle and will be a repeat customer. Thank you.

Worst Enterprise location I have ever visited. Upon arrival I was told there would be a $300 fee to return the car to a different location (needed to return at the airport). The signs at the counter all said $200 but they stated it would be

Superb service! I was experiencing difficulties finding a car and Nick was able to find me a car with ease! I was told repeatedly there were no cars available at this location and he was able to find me a car. It truly meant a lot to me for

This location doesn't know how to work with customers. They messed up my insurance replacement reservation completely. They would not honor the insurance contracted rate or do their due diligence to follow up with the insurance company. The

Very disappointed in my experience. I called a week in advance to reserve a car and I gave them the reservation number provided by car insurance. I explained the situation, everything was going through my insurance. What I was told on the

Excellent Customer Service from this location. The store closest to me didn't have any cars and could not give an estimate on when a car would be available given my reservation was tied to an insurance claim. This location here off Hwy 6

Staff treat customers poorly. My mother went to this location to get a vehicle replacement with her insurance. The agent who helped her told her "if you don't like it, go somewhere else". As a enterprise member, it was really sad to see

The customer service is outstanding! Thank You Enterprise On Hwy 6 South at Westhiemer Road. Enterprise Corporate Office should find a new phone company, this location phones were down. Though their phones were down, the extraordinary

Renee, and Nicholas, so very Helpful. To pick up rental . Better then other Enterprise on Hey 6 stated had no cars and can't get one for me that me insurance covered. But Nicholas did have me come right over to his location. Asap was

I’ve called to several enterprise locations and this was the only one who actually made me believe in great customer service. Morgan and Ashley were very helpful and had great attitudes. I appreciate the great work ethic!

I've rented from this location, at least 3 times, since it's been open. These guys are FANTASTIC!!! I have nothing but GREAT things to say about the service that Brenton & Arturo offer.

My service here was very friendly, and the employees made the rental process easy for me. My only complaint is that my rental car did smell like someone had recently smoked in it.

No one ever answers the call. I have made over a dozen since 7:35am today because my reservation ends at 8am. I want to renew it. This is unacceptable levels of service.

I’ve been on hold for the past 30 min, I hear them pick up and put me back on hold… what a joke. Don’t waste your time or money here, they’re useless.

Good luck getting anyone to answer the phone. I’m on my 4th call. Held over 20 minutes with the previous 3 and no one has picked up.

I was on hold for 43 minutes and waiting for someone to pick up and they hang up on me. Not worth coming here …