This first guy that helped me was nice but Carlos exceeded my customer service expectations. He was very helpful, friendly, and hilarious when it came to getting my rental car. He also made sure my paperwork was good and everything was correct. Glad to have worked with him and will be back in the future for my car rental needs!

The car was nice. Renting the car out was difficult. The lady was very rude who checked it out to us. We have rented a car through enterprise multiple times and have never had problems like the trouble this woman gave us. They would not take a card number and I had to leave work to be able to get this car for my husband.

I only had the car one night but I came from fort Polk LA to Houston from training. I somehow forgot my combat boots and some other small items in the trunk on a Friday. Came back on Sunday knowing my chances we slim, and they had held on to them!!! I am so appreciative. That location will always get my business now

Enterprise is always right on the spot, they are hard working, friendly, and knowledgeable. They have been known for years by having an awesome training program and I hear they now have the gentlemen who headed up Pappas training program for years taking it to the next level, thanks North Loop West

The folks here are great! When I arrived to pick up my car, there was some confusion about the price I was quoted, and what I was being charged. Jackson and Jamal got it squared away. They were beyond courteous, and made sure I was completely satisfied before I left. I'll use them again and again!

Justin the manager is super responsive, kind, and very calm mannered. As a person who personally deals with the insurance field, I felt he handled my claim with great professionalism and care. Would highly recommend asking for him if you are choosing this location in the Houston area

I’ve been renting a car from this location for a few years now. The last time I rent a car from this location I was over charged. They did not look into why I was being charge an additional $200 from was I was quoted online. This office management has gone downhill.

Mrs Q. Rochester had the absolute best customer service skills I've ever experienced her management of my experience there was exceptional. I will never rent from anywhere else but enterprise. I will also refer my family and friends to that location.

I rent from here often. First they tried to charge a $30 pick up fee that is not stated nor conveyed which they agreed to wave. They were two and a half hours late from reservation. Then they said they couldn’t put initial hold on two cards

I was blown away by the amazing customer service! My car was going into the shop. I immediately dropped it off and came straight to Enterprise. Hope was able to get me into my rental car in less than 20 minutes. She worked with us to choose

Reservation at 9am, it’s now 10:45 and still waiting on a car. I would also avoid doing the pickup service. I requested pickup at 9, called at 9:15 and was on hold for 15 min before someone picked up. Asked about the status of my pickup and

On Nov 28th I went to Enterprise in need of a rental. I was already in a bad mood cause my vehicle was broken down and had to spend more money on a rental. I arrived and chose a Jeep truck that was way too small for me. Still in a bad mood

Just wanted to say how much I appreciated your employee Justin Franklin-Jackson for taking the time to be patient with my mom when he was explaining the parts of the car. Even when my mom would ask him several times about the turn signal,

Horrible experience at this location. The facility, including the floor and safety dividers, were filthy. The car was reportedly sanitized but the driver side inner door handle and steering wheel had sticky residue that almost looked like

Excellent service by Ms. Hope Winchester and their manager Crystal. I have needed to rent from enterprise and they have gone above and beyond in ensuring that I am satisfied. They have worked with insurance company, which is paying for my

Bad experience! Never Again! ISSUE NOT RESOLVED I had to wait 1 hour to pickup the vehicle – for which I made a reservation pickup time. Car had a bad smell! After drop-off, I see they charged me a $50 fee for a broken volume button that

This is one of the best customer service experiences I have had while renting a car. Cadell and Caden both were excellent on separate occasions. I would definitely return here to rent from these guys again. Being a smaller location their

My experience this time was a nightmare. I reserved a rental under my information but when I actually arrived there to retrieve the rental I was told the card needed to be a major credit card & my address failed so my friend preceeded to

After my visit to this rental car facility, where I needed a rental car following an accident, I encountered a few minor issues with the rental vehicle that was promptly addressed by Russ. Thanks to his swift handling of the situation, I

Truly awful customer service. Happy to take your booking, have you turn up with the expectation of a vehicle to be waiting then keep you hanging on while they try to work out a solution. 90 mins later, they are driving me 20 miles in the

Made a reservation for a car days in advance. Showed up and they did not have a car except for one that they wanted to charge me double for. They told me I could wait until someone else brought one in...then the cars they got back were

I had a wonderful experience with this enterprise location. I was greeted by Jordan immediately upon arrival. It smells really good in lobby. Different staff members opened the door for me each time I entered and exited the building. I

We had an excellent experience with this Enterprise; We reserved a "Tahoe or similar vehicle" several weeks early, but its not guaranteed that you get that type of car. On the day of the reservation, I called to make sure they had the

This location has excellent customer service. I was rear-ended and without a car for 4 months (thanks supply chain) and had to come back to them time and again for rental cars. They were always quick and eager to respond and seemed to

Staff was amazing! Courteous and efficient. The car I rented was in tip top condition and super clean. The pick up and return process was fast and I was offered a ride back home when I mentioned I had to wait to be picked up. Although

I used the Enterprise in Houston on the North Loop. I always have a great experience. Often I get an upgrade, not this time, but it is fast, the cars are clean, and the employees are courteous and helpful.

Can't reach anyone on the phone. Made a reservation. Being the only thing you could do over the phone. Then the Uber dropped us off and they had no cars. So we had to walk to another car rental place. Smh.

Used this location via insurance. They were kind, attentive, offered pick up and drop off! They were also able to get me into a similar car to my own which was necessary for our family.

Garret is beyond useless. His no help attitude made for a dreadful experience. I’m grateful it made me realize enterprise is the spirit airlines equivalent of the rental industry.

Hope W. was absolutely amazing and helpful. She took great care of us and got us in and out quickly. We really appreciate her hard work and great customer service

Front bumper and Totyota badge was damaged from the previous user. When I returned the car, I was accused of causing the damage by two male members of staff.

All my experiences here this far has been plesant. We had 1 employee didnt perfoem to best of expected ability- but was not outright rude.

The guy was nice and it's right before the holidays, so I'm not going to completely fault them for having low inventory.  That said...

The entire staff was super helpful and professional. Justin the store manager helped me and made the pickup smooth and simple.

Very attentive and proficient. Really tried to work with my specific rental needs. Jason, Quinn and Kelsey were really great!

The whole experience was great. Super friendly staff, Thanks KRYSTAL!! The car was CLEAN!! All around great! Thanks y’all

I just returned my vehicle and I must say, the service and experience was above and beyond.

Staff were friendly and real quick with getting me a rental. Easy pick up and drop off.

Love this location. Krystal was spectacular. She made sure I was taken care of.

The staff was very professional, helpful and friendly.