Rented a car from Enterprise to temporarily replace my car whi8ch was being repaired. During the rental period, my wife and I were faced with an overlap of schedules necessitating another rental for a day. Made the reservation , and upon arrival at the location, was told that I could only have one car rented in my name. The said that my wife could rent a car, but she had left for her business earlier in the morning and was unavailable to complete the transaction. I have been renting from Enterprise for almost 20 years, and have never run into this policy. At best, the reservations system could have caught this and informed me of this policy. The staff at San Fernando did little to help me, they just told me that this was the policy. I have over 16,000 miles in their rewards program, and I expected a little more than just I'm sorry. Outcome of this was I lost the deal that I was going to close, paid for another Uber home, called the 800 number for complaints and was told that, "someone would get back to me". It's been three weeks and I have heard nothing. This is the first time I have ever given a negative revue for this company. I will be using up my points and looking for another company. VERY unhappy.

As a 35+ year customer of Enterprise Rent-A-Car, I am extremely disappointed with our recent rental experience. My private cell phone number was shared, without my permission or prior authorization, with 8 other Enterprise customers. The content of the group text message (by the Chatsworth Enterprise Branch) was to solicit a positive review. After reporting to Enterprise management my complete dissatisfaction with this unauthorized privacy breach, I received a very dismissive and dissatisfying phone call that was a verbal comment only. THIS IS A TRULY HORRIBLE AND COMPLETELY DISSATISFYING OVERALL CUSTOMER EXPERIENCE. This is UNACCEPTABLE and UNREASONABLE and not how companies that desire (at least with respect to their expressed Corporate Value) to deliver an "overall excellent rental experience" should operate; especially after me being a customer for 35+ years. We will never rent from Enterprise again. I am truly sorry that I had to select 1 star for this review! They deserve 0 stars! No one deserves to be treated in this manner, especially when it comes to public sharing of personal contact information, privacy, and confidentiality.

I needed a long rental in June 2022 while I was waiting for my car to be repaired. The first car they gave me was larger than I requested and absolutely reeked of cologne (and something else I could not place). After using it a couple of days I heard some rattling in the driver's side door, and found a CRACK PIPE!! So many things wrong with that, the least of which was the fact that they bragged about their attention to the cleanliness of their cars. When I returned to exchange to another car, the manager was embarrassed and offered to add a few free days to the end of the rental, since the car repair would take longer than the 30 days the insurance company would pay. When I finally returned the rental (once my car was repaired), the people in the Enterprise office claimed they knew nothing about the manager's offer for a few free days (apparently he did not bother to write it down anywhere) and insisted on charging me. If the manager had made good on the problems in the first car, I would not have posted negative reviews of the place, but since they don't care about their customers I will be posting everywhere about my experience.

My confirmation was sent by a third party vendor, travelocity, and directed me to the wrong address. The location had moved. There was no signage or notification, I just happened to walk past a local shop owner that told me I was in the wrong place, that they had moved Months earlier. I no longer could walk to pick up the car and had to make complicated arragaments to pick up the rental. Hours of my morning were spent navigating through the chaos yet no one apologized, kept saying not their fault, that they have "tried to notify other places" Then they gave me a rental car- gas tank empty- and I said that after hours of making up for the mix up I was in a rush to get where I needed to go, having to immediately stop for gas is not considerate of the customer- the rep told me that because of the policy that customers only need to fill it to where it was filled to "they are usually left on empty" and went on to say "it would be a waste of time to fill up cars all day" I ended up filling the car, to ensure I had enough for my long drive, and basically gave them a full tank at the end of the day. Horrible service. Horrible.

0 star rating ,very bad experience with the enterprise at Granada hills location ,rude customer service non professional , me and my wife we went there to get the rental car was provide from our insurance company ,the representative she told us we have a bigger car but you have to pay extra ,i asked her to give me a car with our policy coverage, she said let me check ,she went into the office then after 10 min she said we don't have regular car but we do have it in other location, we will take you over there ,we refused to go with her and asked her to give us the car that it will be extra for one day till she bring the regular car and we will replace it next day and we are ready to pay the difference for one day ,she said no i am refusing to help you ,i am not giving you a car ,I WAS SHOCKED WHAT A RUDE CUSTOMER SERVICE , and i asked her to talk with the manager she sent us the manager her name is (Sylvia Gamarra) and without listening to us , she said we have the right to refuse to help you , i highly recommend to avoid this place .

I had an outstanding experience with Enterprise Rent-A-Car! From the moment I walked in, the staff was incredibly friendly and helpful. They made the rental process quick and hassle-free, ensuring I had the perfect vehicle for my needs. The car I rented was in excellent condition, clean, and well-maintained. It ran smoothly throughout my trip, providing me with peace of mind and a comfortable ride. The pricing was fair, and there were no hidden fees or surprises at checkout. What truly stood out to me was the exceptional customer service. The Enterprise team went above and beyond to accommodate my requests and answer any questions I had. Their professionalism and dedication to customer satisfaction were truly impressive. I highly recommend Enterprise Rent-A-Car to anyone in need of a reliable rental vehicle and outstanding service. They made my trip stress-free and enjoyable, and I will certainly choose them again for my future car rental needs. Thank you, Enterprise, for a memorable experience!

I used to love this place but now you can't form a business bound with the employees because they change staff too frequently. The fleet of cars have gone down hill. I travel for business frequently and all I ask is for a clean car inside and out and at least 1/2 tank of gas because I'm usually driving to a hearing and don't have time to stop to get gas. Sometimes my employees are traveling with me and have been embarrassed at the filthy car that I was given, especially since you have a car wash on site. I am an Enterprise member and my account has a note about my needs. I don't understand why this is not recognized when I pick a car for state travel?

Needed a rental car for the day so I searched online. Enterprise said they had a car available. I booked the car got the confirmation and went to pick it up. When I got there they informed me that they did not have a car for me and I would have to pay 60% more instead of just giving me the upgrade. They told me they could not but I could go to another branch MAYBE they would have a car for me. I was in a crunch so I had just paid. Next time I will definitely go somewhere else. This has happened to me at Dollar and Hertz in the past, but they always upgrade me for free. I will stick with them. They made called me and made it right.

I am beyond upset!! I had reservations for today and confirmed my reservation on Wednesday, Received a call yesterday trying to confirm again and then was told that I was going to be put on a waiting list because they had a shortage all of a sudden even though I had a reservation and that I was going to get a call the next morning which is today and yet nobody is answering my calls. Today was really important that I have that Rental. So be careful, Because They give away your reservation. I will warn everybody on every platform that is enterprise on Chatsworth is on. I’ll deal with corporate later when I return back!!!

I rented on Saturday because my car was in repair at Chatsworth Tire. I assumed that I couldn't return the car until Tuesday because they were closing at noon on Saturday and Monday is a work day for me. However, my car was ready by 5pm Saturday, so Angel at Chatsworth Tire suggested that I leave the rental with them. He would call it in on Monday morning. Well, Enterprise in Chatsworth "went the extra mile" and just charged me for the one day that I used it. Good fellows there, and I'll use them again and again. The family that runs Enterprise has kept the "family spirit" through and through.

Enterprise Rental Car located at 9827 DE SOTO AVE CHATSWORTH, CA 91311-441 A gentleman representative by the name of Jorge answered my call. I was in a very bad situation and instead of finishing his lunch, he was at my location to pick me up within 8 minutes. I have nothing but praise and appreciation for this gentleman. Enterprise saved me from a very bad situation and without a thought, CAME TO MY RESCUE! I'll never forget this act of kindness and will rent from Enterprise whenever I'm in need of renting a vehicle. Respectfully submitted, Carol Stansbury, Port Saint Lucie, FL

Employees are always in a bad mood, they don’t smile especially that old lady and that skinny young girl, they are both very rude and not helpful at all…. Instead of offering the services to the customers, they tell the customer to call other location themselves if they need a different car, while they have access to just help the customer there and not give them the run around… they need retraining on how to provide good customer service… I regret renting from here and paying them my hard working money for two months until my car was repaired… never going back!!!

We are new to this location and we had a great experience. The people working there are very professional, personable and cater to our needs. They gave me the right car, the price was reasonable and the waiting time was minimal. The manager, Evan added to our great experience with the rental and our needs. When we had a problem he resolved it immediately. This is our go-to rental place and recommend it to everyone. It's better to go a little further to rent a car and not have any problems. I highly recommend this perfect, Less stress Car Rental Location.

I recently had an lexperience with Enterprise Rent a Car and I want to tell you that it was definetly very positive. They picked me up on time. The paperwork took very little time and their representative was very pleasant. The car I got as my loaner was very clean, it had no smoking odors. My total experience with Enterprise Rent A Car was positive and I would certainly use them again if the need arises. I would certainly recccomend Enterprise to anyone who needed to rent a car! Thank you Enterprise from one happy customer. Lois Gass

The car I rented here smelled like cigarettes and had a dirty windshield. The windshield problem was only noticeable when it started raining, and the smell was pretty bad in the back. Unfortunately, I rented the car lat on Friday and didn't notice the problems later at night when it started raining. However, the representative fixed the problems and were very gracious in accepting their responsibility and making sure I didn't leave dissatisfied. Kudos to the lady who helped me.

Very reasonable pricing. I had a car for a week for $179.....extremely friendly & helpful staff in the Chatsworth office. As a senior citizen I don't use credit cards. Most other rental agencies will not accept debit cards. This company, especially this new location, has twice now made it easy and pleasant to rent from them. (Not everyone without a major credit card is a flake). So until I get my own car repaired this is where I will go when I need a car! Thank you Enterprise!!

Went there to get a car before going on a well deserved vacation for Spring Break. My car had a cracked windshield, so I decided to get a rental. My four year old daughter went from excited to go on vacation to worn out waiting at Enterprise. Their computers were down and they have no system in place in case that happens. We waited and waited and waited and waited. Most of the morning was wasted. When you only have two days off that’s a lot.

Fantastic service and support from Jason Hamed at the Chatsworth Enterprise location. I had driven down to Chatsworth to visit my son and family from Northern California and my car broke down, so I needed a rental to get around the area. Jason was extremely helpful and even recommend a place, M.B.Z. Auto, to get my Mercedes repaired - a great recommendation. I am very happy with the service that I received there and at Enterprise Rental Car.

The employees are efficient, well spoken, try to advocate for the customer and they seem to know their jobs well. With the rental-car business (especially in 2020) slumping, it is sort of disappointing that daily rental rates have still not softened - - Virtually impossible to get a sub-compact nor an economical (like a Frontier) pick-up under $50. Uber and Lyft are looking more and more attractive lately.

Shady!!!! They quoted me one price when i rented the car and changed my quote (by over $100) when i tried to return it. They tried to add on additional charges and reduced my 10% discount to a 5% discount. My advice is to make sure you save your quoted price because they are going to try to rip you off. This establishment should be embarrassed that they try to deceive their customers like that.

Following a head on collision I got a rental in Chatsworth. I had the car a month before I got a new car. Upon returning the rental a young lady helped my transfer my stuff from the rental to my new car. When I got home I noticed a $20 bill with my stuff. I thought Wow! That was really honest which is a bit unexpected in todays world. Way to Go Enterprise! Ron Holman, PhD, CEO The Holman Group

I just stopped here because it happened to be the closest place to pull in to when I got a flat tire. The manager and other staff at this location went so above and beyond their duties and were all so helpful and considerate! I couldn't have gotten luckier in such an unlucky situation. Highly recommended, based solely on the premise of superb customer service. Faith in humanity restored!

I used to live here and have rented from them before without any problem. Now I'm here for a visit and am told I can not rent using my visa debit because I don't have a local address. Only way to rent is at the airport so they can enter my return flight info. Why make it possible to rent from airport but not from local office. Poor policy Enterprise. Hertz here I come.

PICKED ME UP FROM THE REPAIR SHOP AND TOOK ME TO ENTERPRISE WHERE THEY WASHED AND CLEANED A CAR AND EXPLAINED HOW TO USE THE CAR PROPERLY. THEY SENT ME ON MY WAY WITH SO MUCH HELP AND THAT WAS VERY APPRECIATED. ALL THE MEN THAT HELPED ME SURELY WENT THE EXTRA MILES AND I APPRECIATED ENTERPRISE SERVICE. YES I'LL USE ENTERPRISE AGAIN. MORRIS & NANCY LITWACK

Arranged car rental through insurance due to a recent collision. They gave me the car at a quarter tank. I gave it back at over a half tank. They did not credit me back the gas. Instead the guy at the counter said "thanks for the extra gas".... The enterprise I used to use back home in Cincinnati always credited me extra gas. Chatsworth needs to catch up.

I have never had such an easy, pleasant experience at a car rental place like I did at this enterprise. Claudia was amazing. She took care of everything from beginning to end in no time. She explained all the features of the car to us as of she was selling it to us... and if it were for sale, I would have bought it. Great great experience!!!!!!

Once again, the Enterprise in Chatsworth, CA delivered excellent service. Kyle Lim was quick, cheerful, friendly and hustled to provide a driver to take me home. (I mentioned how much I liked the Altima and after asking if I'd like to buy it, he put me in touch with a very informative sales lady to answer my questions.) Give Kyle a raise.

I’ve used the Chatsworth, Ca Enterprise 3 times within the last 5 weeks, usingnit so often because the rental fees are so good and the cars always in top form. The check in and check out were easy and the agents really friendly. I am looking to get a new car and have gotten a better handle on which car I like. Thank you Enterprise!

WOW! Really!! 1. Multiple employees working 2. Multiple employees giving nice, happy to work there, customer service 3. Multiple, clean, cars available 4. Fast & Efficient - Easy Peasy Both ways- Out/Return - such great, easy customer service. PLUS! I got a free ride home!! ( Uber was literally $18 for 2mile ride

Awesome, Personalized Customer Experience Every Time I rent here! Liz, Amani, Jason, and Brandon really looks out for their customers. the doughnuts they provide from time to time for customers are just one of the ways they go all out for their customers. i also appreciate their support local businesses too.

If you need a RENTAL, I suggest you come to THIS LOCATION ! Way better experience here than the experience I had at the location on RESEDA. THANK YOU - all staff for your professionalism, eagerness to help and make the rental process easy. I will be back. It was a pleasure getting help from Brian Nebel

It was a wonderful experience my service writer was Ed very patient and understanding man he could see the difficulty I was going through and explained everything clearly to me great job I'm very happy with my rental car but will be more happy when I get my car repaired and out of the auto body shop

Staff I spoke with were professional, courteous, customer focused, and showed they cared about my needs. Although the store was lacking what car I reserved, they had the car I wanted, cleaned it on the spot and thoroughly reviewed the features of vehicle to ensure I had a good experience with car.

Rented few times from this location and service is always great. Easy to do business with, associates very focused on customer-service. Ended up bringing recent rental back early since didn't end up needing rental for entire week. Only charged for the days used the rental and no return-early fee.

So far I've always had a great experience with Enterprise. They always have me in and out within a few minutes. I reserve the vehicle on line and it's ready when I arrive. Great customer service, they greet you with a smile and always polite. Thank you for making things smooth and easy!!

My experience with Enterprise has been nothing short of exceptional. Each team member is courteous, professional, and helpful. If there's any problem, they are willing to make it right and make the customer happy. The pickup and drop off were quick and easy. I'm a very happy customer!

They looked out for me 9 months straight this year when I needed rentals. I live in Moorpark and there are a few closer locations to my home. However, Liz, Brandon, Jason all really took care of me so I chose to go to their branch which was about 15 minutes from my job.

I love the services I received each time I have rented a car. The staff treats everyone like they are a celebrity. They are to be commended for the First Class Service they render to the customers. I wouldn't think of renting from anyone else. They truly deserves....

Great experience all the way through! Brandon at the Chatsworth location was awesome, he went out of his way to make sure I rented the right car. I'd like to say thank you to the woman who stayed 7 minutes after closing to check the car in. I'd rent from them again.

The best experience renting a car, ever! Evan, the manager arranged to have a luxury car available for me and offered a discount to accommodate my budget. From pick up to drop off, it was a smooth and very service oriented experience. Highly recommend this branch.

Enterprise has great prices. And professional and helpful staff. The people at the Chatsworth location picked me up on the day I was renting my car. I needed to return it in another location. And they waived the fee for that service. They make everything so easy!

THE STAFF AT YOUR CHATSWORTH OFFICE ARE VERY NICE. IN ALL THESE MANY YEARS OF RENTING FROM ENTERPRISE, I HOPE ONE DAY YOU WILL CHANGE THE POLICY OF GIVINF A CAR WITH FULL TANK OF GAS AND OFCOURSE WE WILL RETURN CAR WITH FULL TANK OF GAS. RICHARD JAJJA.

Truly scammers . Dont be fooled by all great reviews Try and see how they lie and trying to scam you There is much better places like Turo , Share Car and cheaper places with less abuse Turo you will never need any credit card or deposits Pass

This Enterprise location is the BEST in the Valley. Danny (the Rep) and the Manager treated me very well. I've already booked my next 3 reservations at this location. I'm glad to have found a reliable and welcoming location. Thank you!

How to rent a car while my car was in the shop. Jason and George made this process so easy and fabulous. I need an SUV and there weren't any in the valley. Jason work hard to locate one and made it happen. Best place to rent a car.

Dealt with Jocelyn. She was very thorough in explaining certain procedures that I didn't know of as I usually rent from the airport. She has excellent customer service skills and is knowledgeable & professional. Awesome experience.

I was hit by a tow truck on the 405! Insurance sent me to get a car and to my surprise they had a car I only dreamed of, I inquired and they gave it to me for what the insurance paid! Ohhh Happy Girl! Easy and fast process.

It states on web site that Sunday drop off is available. We tried to drop off a car, after calling Enterprise to insure it was possible. WRONG! You can't drop off on Sunday at this location. Please change web site.

Picking up was easy. The car I had reserved had already been rented out?? Ended up with Rav 4. The driver carpet already had a hole. The car has 66K miles. This was a first. Never rented a car with much mileage.

I rent from Enterprise couple of times a month and Enterprise (especially this location) have been very cooperative and given me the best rates. Cars are (usually) in great shape. Highly recommended!

Jesson was very helpful and made my rent so easy and quick... quick check in and super fast check out. And even ask if I need ride back to my car at the shop! Tank you and see you next time guys!!!

Overall great experience with Cody and Sheriff, the car was clean and ready for me when I arrived. Drop off was the best, just left the car at the body shop and Enterprise picked it up.

This office is fairly new but I love the service and the people are very nice and respectful of me and my time. The location is convenient and has easy access and drop off after hours.

Spencer is always above and beyond with his service. Needed a specific car he made sure to find it. Pick it up and got it ready for us. Best location to rent from. They get it done.

This is always my go-to rental car company . The staff members at the Chatsworth branch are always so friendly and helpful. It's always a pleasurable experience . Thank you guys !

The new manager is incredibly nice. They all go out of there way to please the customer. I rent alot of cars I wouldn't go anywhere else. Thank you chatsworth enterprise. Patty

I always use Enterprise! Sometimes they may not be the lowest price, but the service is amazing. And if there is any problems they fix them asap! I will always use Enterprise!

As small as they are, their service is off the chain. The place is like the United Nations with employees from different part of the world. I loved working with these people.

I had the pleasure of working with Brian Nebel upon Check-In and Check-Out for my rental. He was awesome. Made everything so easy. I truly appreciated his fantastic service!

I made reservation for a van last week, then they texted me in this morning that they can't deliver it to me tomorrow. I have to find another place without their help …

The folks who work here are professional and prompt. The facility is clean and their cars are always clean. They are respectful of the feedback and take actions quickly.

Not sure why my review showed only two stars. The service, customer support and ease of renting a vehicle were great. My apologies for the unintentional low rating.

Had a great experience renting a vehicle from the Chatsworth branch. Spencer was super professional and friendly. The service was quick and easy. Thanks Spencer !

I have never been disappointed in the car or the service that I receive from this store. I rent through them several times a year. And, they go above and beyond.

The staff here are so friendly & made the whole process easy to get a car. There's another location closer to me but the service is better at this location!

Cassandra and team are top notch and always know how to take care of their clients! 10/10 recommend to anyone who is looking for reliability at a low rate!

Made the reservation online. I got to the location and I was in and out in 30minutes. Second time renting with them. Definitely won’t be the last!

Chatsworth Enterprise Team, these group very professional and efficient! 5 Star service and up to any challenge! I will always rent from them.

I have rented here many many times. The staff and management ALWAYS go above and beyond for my satisfaction. I Am truly completely satisfied!

My neighborhood Enterprise here in Chatsworth, CA have always been there for me over the years. Their team is the best. Thank you so much.

Great customer service!!! They have a great selection of new cars. Loved my experience, will definitely rent from this location again.

Was able to reserve a car on short notice, and pick it up in less than 30 minutes. Quick service even though they seemed understaffed.

The Assistant Manager , Anna Is Wonderful , Helpful .. a ppl Person ... She ROCKS ... I Will Go Back Again for Future Rental Needs

I'm ALWAYS very happy to use your services - Pricing is always great, and your staff is always professional and fun to work with.

Easy rental process. Pretty much touchless. You only need to sign the tablet. Good customer service very polite and thorough.

Limited selection, but they'll find the car you want, if you need it. Opened promptly and got me on my way in time for work.

Always friendly and on the ball, Enterprise has it dialed in. The new Chatsworth location is a Huge improvement as well.

I have had the need for a rental a few times recently and have been very happy with the service I received each time.

Everyone employee is nice and friendly. I wish I was informed that they tax you for rental. For buying I understand.

Best customer service!!! Never have a problem at enterprise. Quick and easy everytime!!! Thank you Enterprise!!!

A bit of await around 5pm. Cassandra was polite and friendly. Received my reservations and ready to drive off.

The staff at the Chatsworth location went from wonderful experience to outrageously poor customer experience.

Extremely friendly and helpful people regardless of what their particular job is, they help all!

I had a great experience renting a car from this place. The staff here is helpful and friendly.

They don't seem to have good communication with their coworkers. My car smells like cigarettes.

Always a great experience with this office in Chatsworth... go above and beyond... thx

They deserve lots of stars not only five! Friendly and cooperative staff.

Excellent, fast service when picking up and dropping off rental car.

Great neighborhood car rental place. Plenty variety. Family like too

My renting car with enterprise was a very pleasant experiance

Excellent staff, great cars & trucks. Reasonable prices.

Great rate but I can't say have good customer service

The staff at this branch makes renting a car so easy!

Great service - good vehicle and wonderful staff.

Quick and easy check in. Staff was great.

Great service! Thank you for your help!

The service and crew were excellent.

Great service and good rates

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