Extra Space story is always consistent consistently clean consistently well-maintained and most important of all and the least desirable consistently corporate. That is the reason for the two star rating. If you don't mind Big Brother watching you all the time is you go to your storage facility that you rent with your belongings in it. But God forbid that you spend more than 20 minutes trying to organize your stuff in the space that you're renting but yet you must conform to the "corporate policy". These facilities as well as U-Haul or any other major brand name ran storage facility has so many policies they just make me want to puke. I'll guarantee if you go for a look-see or at or at any of these corporate ran facilities within 5 maybe 10 minutes of speaking with the manager on site you will hear the word policy. If not for the excessive policies I would give four stars I rarely give five. I'll give a quick example. At the extra space storage facility where I rent by unit. Near the front gate inside of the facility by the exiting keypad there was a 110 electrical outlet. There are no electrical outlets on-site in your unit so from time to time when I would visit my storage unit which I do frequently to their distain they've actually told me I come too often and stay too long. Anyway I would use this electrical outlet to charge up my phone on a couple occasions I put a battery charger on it and charged up a car battery. This lasted about two weeks when I came in one day with a dead phone I'm on foot taking public transportation expecting to be able to charge my phone only to find any metal plate had been put over the outlet. To me that just seems so trivial this entire facility is full there are no vacancies they're making thousands of dollars the tenant can't have an electrical outlet??

Do NOT recommend the place for more than a month with the price change so high and due to the fact they can change the price by a significant amount 30 days after a notice for any reason. Rented a 10x15 while renovating and 2 months after getting the unit they sent a notice in the mail saying that the price was raised by about double for next month. When checking on the site, it shows the same size can still be obtained for lesser price 33 days after I received the notice. Leases are said to be month to month, and lease says "Customer acknowledges this Lease is month to month and that Operator may change or increase Customer’s Monthly Rental Charge, fees and charges, due to changes in market conditions or for any other reason at any time upon 30 days’ notice to Customer" so long term isn't great.

Attempted to worked with me on my behind payment. But at the end of the day she was going to send my unit to auction. 5 days before the auction I went in to make a payment to be able to retrieve buy items from my unit. When I went over to my unit with the manager Kim, my lock was removed. She told me it was cut the day before so they could prep my unit for the auction. I am missing 2 power tools and a box of 8-tracks. I spoke with her 4 days before and let her know I would be there before the close of business on Saturday which was the last possible day to pay. The auction was set for Tuesday. I am not happy that she cut my $25 lock. She should have waited to see if I arrived to remove my lock and pay the $250 for the 24hr notice to vacate first....

I called and no one answered, Voicemail came on and I hung up without leaving a message. 15 minutes later they call me back saying they were sorry they missed my call.. I have never had a company do that. Some companies I leave a voicemail and they still don't call back. Extra Space Storage has the quickest response of any company I have used in any industry. I called and canceled cause I didn't need to storage unit anymore and immediately I received a text and email telling me the same instructions they gave me on the phone. Always so fast to respond and great commmunication!

Honestly, this review is just based on the stuff that is before the big gate that actually let's you back to the storage rooms. I was wanting to try this place out but ended up not doing it. The parking there so that you can go into the office to get one is ridiculous. There is 2 parking space on each side for a total of 4. But they're tiny spaces. I have an Envoy and it was barely able to fit. And having to back out of the space you just parked in is nerve racking since the big gate is right next to the parking. This is not a good location just for that...

Kim here at the storage unit has been most helpful. She has a great personality she's very intelligent and is willing to help do pretty much anything to make sure that you are taken care of. I have never felt so comfortable and taking care of at any other establishment. Now I just wish that other places would have people like her working for them I think this world would run a whole lot smoother. So all in all if you have stuff you need to store, bring it here they will take care of anything you need and make sure your items are safe.

Once again I’d like to thank Kim for all her help and understanding in circumstances other people would have had a very different response. She has been very responsive and great and most of all very friendly. The location is great and easy to navigate. Furthermore, it is clean from trash and what I thought I might have an issue with, pests. Highly recommend this service and most of all this location with Kim. If I do get the chance to move back up north I will most definitely be using you guys again. Thank you!

I reached out to this business to store a few of my mother's items. One company was so overpriced that I decided to pass on them only to have them bother me with emails and phone calls to get my business. Kim at Extra Space on Cave Creek Road took the time to ask about the belongings and size. She ran around the property to find me a spot that would work out. Once I decided to work with them, the whole process and move in went smoothly. I certainly hope moving forward that all will be safe.

This place is great but I wish I could give them a 4.75 ONLY because they are not open on Sundays and I REALLY needed a unit on a Sunday. BUT!!!! I liked them soooo much that I waited (I put all my stuff for storage if front of my house overnight) and went online first thing Monday morning to reserve a space and got a call within 3 or 4 minutes from Kim at the storage place asking me if I had any questions and letting me know she could help me, in office, with everything.

I would like to say that Kim the manager is phenomenal. She's gone above and beyond most managers to help me out. She's even text me told me my payment was due she's helped me with my unit and very polite understanding and pretty damn hot. I think she deserves a raise. So if you want to go to a great place she's willing to work with you she'll smile and she'll do anything she can to make things better for your day. What a great place to store your stuff..

Lauren is spot on with all her information about everything there is to know about the units, rules, paperwork and answers to all our questions. She even sugested some answers to questions we had not thought of. Lauren is one of the most delightful people we have met. She is friendly, curtious, and most of all she is knowleable and allways in a good humor. After two meetings with her. I would honestly consider her to be a friend.

Very friendly, honest, quick, straight forward and to the point. Doesn't hesitate on small details, & first month offered free with no contract or strings attatched. Was hoping for a better price scale, but its on par with the rest of North Phoenix/Paradise Valley storage facilities and its very secure. Cant complain. Content. Sastisfied. Will be sticking around forna few months maybe longer. Time will tell.

Wow what a great deal and location! I was really surprised about the pricing and customer service. Exceptional ...all of it! Brand new facility with perks you don't find anywhere else...like the drive in unloading zone, no need to move in and out of the hot desert sun and heat. Its ALL climate controlled. The move in and lease signing was easy and quick. I definitely recommend them to anyone.

This place was absolutely amazing. I was not having a good day at all the store associate Michelle made my entire week with how helpful and generous she was to me. Michelle made sure i was well informed of all the company policy’s the access I’d have to my unit Etc. She was just really wonderful; going above and beyond the job requirements. I’d recommend everyone go to this location

So the 1st month was supposed to be free... no it was 99. Then they didn't tell me it was going to be 99 a month... no it was 161 for a 8×5 outside building. Then I paid for my last month and moved out early and they said they wouldn't refund me after I was out 2 days after I paid a month. So they will prorated to start but not to end. 161.00 for 2 days. I WILL NEVER USE THEM AGAIN.

I purchased my storage unit online and was able to move my stuff in minutes after. They had a lock for me in the unit which was great and it was super easy to access the facility. Moving out was just as easy, I walked into the office and informed the staff member I was moving and it was as simple as that. Would definitely recommend this site as it was always clean and well lit.

Sooooo happy that we chose Extra Space for our company storage. Having forgot my keys to our storage and them being 40 miles away, I thought I was in for a really long afternoon. I called in and got a hold of Sue. She was so friendly and was able to get me in to my spot with no concerns at all. Would definitely recommend this location in this company overall.

The manager Kimberly has been so very helpful in our move back to AZ. On our move out, we ran out of space in our second unit, and she helped us find another unit close to the ones we already had and we got a great deal! Being able to access our units at 6 am when it is still cool out is always a plus. I would recommend Kimberly and this location to anyone!

I had a very good experience today. I rented a 5x5 storage space. The property is clean and nicely paved. I am towing a 20 ft trailer behind my F150. There was a corner where I lost confidence. I called Deb, she came out to help me maneuver the corner without tears, tears, or paint transfers. I really appreciate her kindness and excellent service.

The leasing manager was completely amazing and helpful. She had knowledge and was able to not only answer my questions but took the time to show me what I needed. The price I thought was different but because her customer service was on point I went ahead and decided to stick with her site. Definitely recommend extra space, at least this site.

Kim has great customer service skills no matter what time of the day are the evening you call her she answers the phone pleasantly she has patience if anything our concerns she handles with great customer service she's a sweetheart and not many places have people customer service like this woman she's great just awesome great disposition

Kim the manager on the property is such a sweetheart. She's always there so if you have any issues you won't. I like the fact that it locks an alarm when you put your coat in on your storage. And Kim's outgoing and friendliness yesterday definitely will make me promote your company moving forward. That woman deserves a raise!

Moved cross country and found this storage facility online. Best prices and within minutes of making the reservation, Ron from this location contacted me. From the start I felt assured that they would make the difficult transition of a move painless, at least on their end, and I wasn't let down. Thanks, Ron for all your help!

Always clean,. Lots a room outside storage door,. Mgmt is nice and helpful,... ,**** However***. Gate hours should be,. >>≥>> 5am to midnight<<≤<. I agree with no 24 hrs but needs to be longer. I work for myself and need access to my tools.. also I don't agree with your last price hike,,, greed is the only factor..

Steve was great on giving me details on units n cost.. when I went to purchase the office was closed. After ringing bell Matt from another property answered and was very helpful in purchasing a unit along with Kim helping. Thank you Matt for being there..it was an easy n no stress decision..thanks again to all.

I initially reserved a unit with Kim on the phone. I went into the facility to view sizes and secure. Kim was very helpful and helped me through the process. We were finalizing my unit at a nearby Extra Space Storage that was closed that day. She went above and beyond to assist. Very happy with everything.

I was an Extra Space customer for 3+ years in Mesa. They were always great to deal with! Today I met Kim who WOW"d me with her personable, professional and made it clear Extra Space appreciates my business! I've worked in sales and customer service all my life. I'm not easily impressed, Kim wow'd me today!

Kim was absolutely incredible! I accidentally scheduled my unit at the incorrect location and was able to call and cancel it there with just a phone call! I then was able to schedule at the correct location with all of Kim’s help. SUPER easy process & was out in less than 10 minutes with my new unit!

The staff, KIM, in particular, has been fantastic. She deserves 5 stars. But the increase in rate of $190 in less than 2 years for a 10x20 storage space was just too much for our family. That increase was $28 short of doubling. Our tent for our home didn’t have that rate of increase!

The store is clean and and had a cheerful feel the manager was very delightful and handled my needs professionally and with a smile although she wore a mask I knew she was smiling. prices are good I think everything about renting here has been a positive experience. Thank you Kim

We have had our storage unit for many years at this location. We recently had a large project to do and Christina D. was great when it came to helping us while we complete our project. Always friendly and eager to help. It made our project go very smoothly. Thank you Christina D.

Kim was very nice n very helpful! She answered every question I had! She was absolutely very polite n professional n went the extra mile! I had a very positive experience thks to Kim...n also this being my very first time using extra space storage.. it was very very pleasant!

Awesome, helpful, helped is us with all of our needs. Was respectful and nice. Encouraged is to keep a unit with Extra Space Storage. Christina was amazing!! I will definately consider staying with Exta Space I will also be referring to family and friends thanks to Christina.

There parking is poor they also keep raising the rates almost 120 in hiked rates in one year every month..Becareful they seem good in the beginning. Even when I call to talk about my rate they said they were in the market valve...i need to invest in that market!

I just moved from Aurora, CO and I stopped in and Kim assisted me in finding the perfect size unit for what I had. She listened and gave suggestions and just took the time with me because I was unsure of what size to get. I would highly recommend this location.

I have been a customer of this location for a little over two years. The staff is always available on phone, and has helped me move up different sizes without any hassle. I highly recommend them for their consistently great customer service and clean facility.

I have been to and used many of the storage facility s in the valley because of my business. Extra space is clean and pretty well organized.....like all storage places having access to moving carts is very helpful, but there never seems to be enough available.

Reserved online, then scheduled a time to come in. When we arrived, Rob knew my name, showed us the space and the facility security before reviewing the contract. He was pleasant and thorough, but also expedient. We were in and out quickly. Great job!!

I would have given you 5 stars for the well kept and staffed site but after being there for years now the rent keeps going up, sometimes every 4 mos... Seems your business plan is centered on new renters with no regard to keeping long term customers.

Extremely helpful and kind over the phone. I’m the gentlemen who helped was professional and new every question I asked. Storage is bigger than expected as well. Ceiling height was much higher than any other place I shopped at. I highly recommend

I had to call to get information about the specials for a 10x10 storage unit. I got the pleasure of speaking with Melody, she was so helpful, kind and understanding. I hope she gets a raise because we need more people like her in the world.

Kathie was super amazing super friendly and super fun. She made making a decision on a storage unit easy. She wasnt al about the sale. She made us feel like family. Thanks Kathie...cant wait to hear how amazing your espresso machine works.

There was a small hiccup at the other location but I am still giving 5 stars because they handled it the best way it could of been handled. Everyone I dealt with was great! I love the hours the gate is open, helped a lot with my situation.

Looking for some space to put things. And I came in to Extra Space Storage and Kim has assisted us in getting the right one we need. Great customer service as well as great attitude. Very informative as well. Thank you Kim you Rock.

Raised my rent twice over the span of a year. Started at $60 a month, then after only two months went to $100 and then to $120. The climate controlled was a complete lie. The ac was out in my unit for pretty much the entire lease.

amazing facility clean organized. Best part was the customer service Mr.Steve was phenomenal. Extremely kind very helpful explain everything perfectly.Steve made my experience renting a storage worth remembering. Thanks Steve.

Staff is friendly and helpful. The manager, Isaac, made the process of signing up very easy, and was thorough with answering any questions/concerns I had. Units are clean and well maintained. I would recommend this location.

Christina was a joy to work with- professional, prompt and helped me get exactly what I needed alongside being very friendly and making sure I got the best price possible. Would definitely recommend leasing with her!!

Reasonably priced, easily accessible units. Great location in north Phoenix right off Cave Creek Road makes it easy to find as well. Security features here are great as well, and no worries with an on-site manager.

Christina Daub is absolutely amazing. Filled out an online request and she called immediately and got me in today! Super super personable. Met me at the door and welcomed us! Highly highly highly recommended!!!!

So far awesome customer service! I rented a unit over the phone it was super easy! Also when I got to my unit it was very clean and they even provided a lock for my unit! I’m very happy with extra space storage!

They were great to work with. Easy setup and good communication. Then after two months they doubled the price on my tiny little 8x4 space to almost $100.00 a month. Sorry you blew it, I'll never use you again.

Christina has impeccable customer service skills. She cares about my needs and goes above and beyond in every aspect of the storage process. Great prices for letting me put my stuff in her box. Thanks so much.

I used the storage for a while and I had a great experience. It was convenient and easy to maintain and store my stuff. Front office staff was always friendly and helpful. Great customer service.

We had to transfer units, the site manager, Christina Daab, made it a smooth and easy process!! Very personable! Close to our home. We like this place and recommend it if you need storage!!

Sui, help me figuring out my access, can't thank her enough, I use Extra Space in a different location and will not rent anywhere else, the place is always clean and you can be worry free.

So thankful for Anghelica Nelson!!! Everyone understands how difficult moving and transitioning can be. I am single dad who rented a storage unit from Extra space thru the 1-800#.

Omg love this place there so helpful and love that i can have access to my thing later then 6 i had a problem with my lock and i got a call right back i will be recommending this place

Kim, the manager, is very professional and always smiling and helpful. The property is clean and units well kept. We appreciate all the help she has given us during a very tough year.

Kim was extremely helpful, taking the time to explore all possibilities at multiple nearby locations. I am very pleased with my decision to rent a storage space at her location.

Kim and the entire staff were so friendly and helpful for my 3 month rental period. I would highly recommend using Extra Storage and their location on Cave Creek in particular.

Customer service was great! Friendly fast and efficient I would definitely recommend this place for storage. Ask her heather she was fantastic and made me feel very welcome

Tony was a pleasure to work with. He went over and above to explain all the needed information. His customer service is top notch, he made me feel like I knew him forever.

Best rate in town. They advertise first months rent free but charge a $24 admin fee and $11 insurance so actually your first month comes out to $35 but still not bad rate.

Very polite, and got in, got what I wanted, and got out in a timely manner. I would recommend them to friends or straingers if they ask me where one was at. Very pleasant.

Anghelica is very helpful and knowledgeable about her company and she is just awsome! She was professional and help me so much! She deserves a huge raise in my opinion!!!

Exactly what I needed! I have never rented a storage unit before and was sort of lost at first. Kim was so very helpful and made everything extremely easy!!! Thank you!!

Kim was amazing! Fast and friendly. The facility is very clean and air condition, it's also one of the most secure facilities we have come across. I highly recommend!

Anghelica, provided great information. She is very knowledgeable. She also was able to fix an issue that lead to a wonderful experience. . Thank you! RMC …

Kim at the front desk was and always is extremely helpful. She helped us solve several problems we faced while moving in, five stars all the way. Thank you Kim

Anghelica was super helpful and friendly. She showed us units without any issues or complaints in the middle of the heat! Recommend this facility to everyone!

Very nice customer service. Informative and attentive to my needs when searching for a place to store all the stuff. Christina at the office was a huge help.

BEST STORAGE SPACE EVER!!!! Everyone was so friendly and welcoming. Very clean and nice place to keep your stuff. The workers were really helpful and sweet.

Christina was very helpful in finding me a unit quickly. Very professional. I have rented at other places in the past but extra space is definitely the best

The staff is very helpful and very professional. They make you feel very comfortable and put your mind at ease. I highly recommend this place to everyone!

Very good storage facility! It is nice and clean. The customer is service is amazing. They very military and veteran friendly as well! Highly recommend.

Lauren anaya is amazing. She set me up with a great storage and quoted me at one price but then found it cheaper online and gave it to me at that price.

The representative was very welcoming and very helpful. She answered mine and my wife's questions before we could even ask them. Thank you so much Kim!

I've rented a 20x24 space now for 3 months next to the office. Every time I go, they always are extra friendly. Very professional. Highly recommended.

Christina was super helpful, showed me different size units to help me make an informed decision about size and cost! And the first month was free!

Kim was outstanding and helpful! I’ve been a customer for a couple of years and just upgraded to a larger unit. The process was quick and simple.

Christina at ExtraSpace Storage is extremely helpful! Showed me the perfect unit while giving me a few options. Process was quick and very easy!

Nothing but good things to say about this storage unit. Great communication, management is top notch and the storage is super clean and secure.

I love everything they had to offer and I love how they treated me everything was great with them. I'll suggest them to everyone I know.

No lights facing inwards into the units or inside the units. Kinda makes it pointless to be open past 7pm, since you can't see anything

Very friendly and efficient interaction with the manager. I messed up my first application but she sorted it and me out in 15 minutes.

Kim’s hospitality was amazing, while working on their location, she was nothing but attentive and kind with everything. Thank you Kim!

My mom had just passed and we were scattering to the 4 winds and Kim helped, was kind and patient with my old, unknowing brain. Thanks

Online reservation worked perfectly. Kim got me signed in and to my unit in no time, very personable and answered all my questions.

Super quick, friendly, and I got exactly what I needed. Also very patient, we walked to 4 different units before I made up my mind

Angelica is a very kind lady. She was very helpful and made everything go quick and easy, I’m so grateful for her service. …

Best storage experience I've ever had. Lauren was extremely helpful. Will recommend to everyone I know in need of a storage unit.

Great service. Made me feel comfortable with picking this storage site. Lauren was very nice and provided great customer service.

Great place to store your stuff. The office manager is very nice. They have cameras everywhere, so you know your stuff is safe.

Currently a occupant at this location and I've been receiving great customer service Patricia and all the other workers Thanks

Kim is very friendly, fast and efficient! I would absolutely recommend these services to anyone who needs some extra storage!

Kim was an absolute pleasure to do business with for my first storage unit experience. Highly recommend doing business here.

Awesome service in and out. Fast efficient and reliable. Got a 10x5 unit perfect to store all my things until I move …

Anghelica very pleasant and helpful. She explained the policies very thoroughly and I'm pleased with my experience so far.

Kim was so nice, I am a returning customer and will continue to use her location to store my equipment. Thank you, Kim !!!