Went in yesterday and Judy helped me buy a new pair of leather shoes to take to New Zealand - I have the most painful feet and for me shoes need to be comfy as slippers. I bought a pair and literally wore them all afternoon, and again today ALL DAY - no pain or discomfort at all! - So happy - I think I have found my new shoe shop <3

Excellent service. I made an error when placing my order at night. The next morning I went on line and chatted. The error was corrected immediately. Maddie was very helpful and understood my problem. I love my Frankies. I won’t wear anything else. The return process is excellent so I confident in buying online.

Gorgeous store and service second to none from Lili. I only wear F4 shoes now. No sore feet, no corns and comfortable standing and walking all day. Looking forward to all the compliments I’ll be receiving on my new shoes over the next few weeks!

Fantastic customer service! It's not easy to make a decision when buying shoes online, particularly taking my orthotics into account, but I am more confident now that the shoes I have chosen are the right ones for me. Can't wait to receive them!

I ordered 3 pairs of shoes online during the Black Friday sale and 1 of my shoes had not arrived for some time. I emailed them after 1 month as I know it is a busy period and they informed me that there was an inventory mistake and the shoe

I love my Frankie4's! It's honestly all i wear now. I have about 10 pairs of them and they always fit perfectly, i never have to wear them in like other brands. I had a small issue with one set of shoes and the support and understanding was

I stumbled upon Frankie4 when I was pregnant with my first babe and I’m so glad I did. I used to get around in very unsupportive shoes which made my feet really sore, especially in pregnancy. Since then I have purchased two additional pairs

My first time at Frankie4 I have a certain medical condition that means my feet don’t fit into most shoes Judie was able to find the perfect shoes for my Semi Formal that are not only stylish but extremely comfortable we will be back …

I wanted to replace a pair of much-loved (and well-worn) shoes by Frankie that I'd bought some years ago. I couldn't find it on the website in the colour I wanted, and Maddie on the chat searched the system and found some in stock at the

I haven't personally got any of their shoes, but my mum has enough for the both of us. They are the only shoes she can wear pain free for long periods. Over the years she has added to her collection, so now has everything from saddles to

Thank you Judy for finding me the perfect pair of work shoes! I think I tried on every pair of black shoes in store! Judy was so patient, gracious and helpful. Nothing was too much trouble. Truly exceptional service!

Had bought Frankie shoes online a couple of times, decided to drive up to Brisbane to check out the range in store. Oh boy the shop exceeded my expectations! Nice vibe, spacious, I could spend the whole day there.

I chatted with Ashleigh this morning and she was incredibly helpful and responsive. I am very impressed with the customer service of Frankie4 and I ve now bought my 3rd pair of shoes from them.

Lilly was so helpful with choosing my new sneakers. She answered every concerns about my planta fasciitis and explained the return’s policy perfectly. Thank you so much for your help.

Lilly has provided exceptional customer service while she has been responding to all of my questions! She's been patient, clear and very friendly! Thank you for all of your help!

Shopping a new brand online can make me hesitant but the service I received from the team at Frankie4 was outstanding. They responded incredibly quickly and were super helpful.

Very disappointing customer service. I'm not sure if it's just me but it seemed that the sales assistant was more interested in anything other than servicing me.

Maddie on the chat was great today when I needed to update my account details. Wonderful customer service. Thanks Maddie!

Such a beautiful place with lovely customer services! The shoes are so beautiful and very comfortable!