For years I overpaid for a horrible premium. I finally decided to shop around and cancel my policy on June 29,2018. I waited because when I had tried to inquiry in January I was told by an agent nothing could be done until my renewal in July 2018. I did get quotes from them but unfortunately I found a better policy elsewhere. When I called on Friday they told me they were going to send me a form but they never did. I sent an email again no response. I then called again and the most wonderful Penelope Koehler answered and when I told her again I wanted to cancel and what had happened, she told me the account had to be reviewed and placed me on hold then told me she had sent me quotes. I told her I understood but I was shopping around and ultimately decided to go with another company. Her tone changed immediately, she said I needed to sign a for she would email. I asked if I could stay on the line while she did it? She replied no I am busy and have an actual customer who needs help. I was offended she was brushing me off since on Friday I was promised this form and hadn’t received it. So I asked for a manager. She laughed and replied “ I’m the owner honey” and disconnected the call.

I couldn't be happier with my experience these last 4 years. Being a first time homebuyer at 26, you could imagine I had a lot of questions. The first 2 years in my house someone crashed into my fence and then my roof was damaged by a major hail storm. Both of these experiences were extremely stressful and out of the ordinary, even for veteran home owners. Luckily, I had the support of my amazing agents to help me through it all. They also pointed me in the direction of services I could sign up for that would give me even greater discounts. I couldn't say it enough, THEY ARE GREAT!!

Excellent service, Agents are great on their quotes and getting things done, got my home policy active the same day and at the best price . Known them for over 20 years home auto and Commercial . Thank You

I have been with him for 20 years and have had nothing but the best service anyone could ask for. His staff is so very much involved with the services we have with them . Excellent all around.

Awesome office. Shasta helped us out, and we're so pleased with the service. Couldn't have ask for more.

The staff is always friendly, helpful and very knowledgeable.

Excellent service!!! and affordable insurance

Best customer service!